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HR Case StudyThe author of this report has been asked to read and review the You Manage It case study on page 286 of the assigned text. The text speaks about training and how it is assessed on a cost versus benefit basis. Indeed, training can be beneficial but it can also be a waste of time and money. Even if there are technically benefits to a training even without proven cost/benefit ratios, it is wise to make a business case that proves that there is a benefit. Such was the case in the example given in the case study. The author will answer to all of the critical thinking questions in the case as well as at least two of the key learnings to be had as well. While training is not a panacea, it is a needed and necessary part of making sure that service quality is where it could and should be.
Analysis
A lot of what is in the case study in question for this assignment has already been touched upon in the introduction but more needs to be said. Basically, the example scenario speaks about the need to find and retain customers. One method to pull this off is to train workers so that...
Beyond that, there is a grid that shows the "before" and "after" when a training is completed. The three responses are not satisfied/will not return, OK/would return and satisfied/would return. The responses, respectively, before the training are 15/15/70 and they shift to 5/15/80 after the training. Clearly, the training paid off (Caveo, 2016).
As far as the impacts to the bottom line over the next year or two, the case study is clearly indicating that there will be an increase. Indeed, there was a shift from 85 people to 95 people that at least said they would return, even if their overall impression was underwhelming. This should lead to 13% increase on what would otherwise be seen in the first year and then the increase would be even more in the second year if the pattern holds. This is because the percentage is unchanged but the larger pie from which the percentage comes is bigger, thus the raw numbers that fits into that percentage would be larger. What was described above really points…
Chick-Fil -- a Benefits and Training Programs Attracting and retaining skilled, dedicated employees is essential for companies. Research has shown that staff's attitude toward their benefits and training programs are associated with their employment decisions, as well as with their levels of dedication and involvement. Chick-fil -- A has been able to focus on their benefits and training programs to entice and retain the workers they need to be successful and
Business Artificial Intelligence (BAI) Cost-Benefit Analysis IBM's Business Monitor offers comprehensive monitoring of enterprise activity for improving organizational agility. Its features include: customizable dashboards, alerts and notifications for providing an almost real-time look into company processes, operations, and transactions, for enhanced business insights. The software assists with identifying changing trends in business, issues, and opportunities, by statistically analyzing historical and present information. It offers: Almost real-time analysis and estimates, which offer insights
Training and Staff Development HRM Training and Staff Development This paper recommends a set of activities which Google Inc. can carry out to resolve its HR issues of low employee motivation and lack of training. The major sections of the paper include training program overview, training need assessment, costs and risks analysis, flow chart and time schedule of activities, and recommendations and their justifications. This paper presents a report on resolving the human
P., Phillips, J.J., 2008, ROI fundamentals: why and when to measure ROI, John Wiley and Sons 6. Reliability and validity The concepts of reliability and validity are often used as synonymous, yet there are some notable differences between the two terms. At a general level, reliability is understood as the ability of a person, system, group or another construction to function at the adequate parameters and to serve the purposes for which
Training Development "You need to be pro-active; go and seek knowledge so that you can become a valuable resource to Gulf Air and to Bahrain" Jassim Al Marzooqi, Chief Technical Officer (Marzooqi, as cited in Gulf Air welcomes…, 2009). Communication Counts "You kids need to shut your mouths and pay attention for a change!" "Michael -- if you get up out of your seat one more time, I am going to phone your mother and ask
The outcomes of the analysis activity will be used by the company to base change its decisions on them. The imminence of change will determine managers to behave differently by being resistant to alterations. The training and development efficiency has to be measured against previous own results and current industry results, through benchmarking. The advantages of this alternative are: The company is aware of the competition's training and development programs and their levels