In Swim with the Sharks Mackay gives several different examples of success stories that are achieved with his "66." He has a customer, for example, who loves the Chicago Cubs baseball team. "That's usually good for at least half a dozen condolence messages a year," and company sales. Another tough sell turned out to be a wrestling fan. "Overnight, I became a wrestling fan," says MacKay. "I popped into her office, told her I had great contacts for ringside tickets to...Gorgeous George...It was a real struggle for her to accept. She wasn't na ve; she knew I was trying to capture her business." She accepted, but paid for the tickets and finally several years later he got the order and it was worth the wait (56).
It is just as important to use this approach with employees, says MacKay, whose business is always growing. It is not necessary to be a tyrant to get people to work. Rather,...
They do have to be specific and he urges people write them down to make them real. He also thinks it is crucial for people to believe in themselves and look for role models to emulate. He urges people to use their instincts and learn to say "No," and he believes in strong negotiating skills when the salespeople are doing the buying. He urges negotiation with banks, and he
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