Given this status quo, it is necessary for the sales staff members to:
Become accustomed with online sales and online customer interaction
Embrace the necessity to work night shifts in order to respond to the needs of the customers located in different time zones
All these changes led to the creation of a more pretentious customer, whose needs have to be adequately attended. Yet, this means that the quality of the products and/or services offered to the client has to increase; the marketing campaigns through which the customer is attracted have to be improved; the retail price has to be decreased; the sales staff members have to be more polite and helpful...
The use of Internet or Web-based applications for the recruitment and selection process is becoming increasingly used so that hiring companies can measure applicants on their knowledge and skills. Further, Web-based recruitment and selection applications can also measure the judgment of applicants by asking them to respond to a variety of selling scenarios. That way, the hiring company can see what level of selling skill the applicant has today.
The subjective aspects of performance are preferable in how well a sales representative is doing in serving and understanding their customers, how well the sales rep working internally with team members and critical pre-sales support staff, and how the communication skills of the sales representative are making the entire selling cycle in major accounts more effective or not. Subjective attributes are then critical for measuring how well a sales representative is working in conjunction with and
So negotiation requires to acknowledge emotions and understand their source. The parties involved in the negotiation must acknowledge each other's emotions and try to resolve them (Witkin & Goodenough, 46-51). This can only happen when one is trained to be good at interpersonal relationships. Only by empathizing with others' feelings, one can think of resolving interpersonal conflict. This requires active listening and paying close attention to others' views. References Hirschhorn, L.
Since the 1970s, the global retail clothing industry has experienced intense international competition and major shifts in the pattern of consumer demand. These pressures have had far-reaching implications for the clothing industry in the areas of pricing, design, quality, manufacturing processes and employment (Rath, 2002). According to this author, "In the 1970s, traditional manufacturers, particularly High Street retailers with their own manufacturing capacity, found themselves unable to compete with low
Career Plan The personal career planning tool is used as a means of assisting individuals in determining possible career paths. Strengths, weaknesses and interests are all included within the overall plan to better aid the individual in determining a career that will provide both challenge and satisfaction. The document is both multifaceted and flexible which allows the individual to alter it in the event of change. In addition, the career planning
An example of how pervasive sales can drive marketing is the inception and rapid growth of Salesforce.com (Campbell-Kelly, 2009). Salesforce.com is the leading provider of Software-as-a-Service (SaaS) applications for Customer Relationship Management (CRM) and Marketing Automation applications. The company was founded by a series of sales executives from Oracle Corporation who realized that the future of enterprise software was going to shift drastically away from on-premise, expensive licensing agreements and
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