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¶ … Management
Problem Management is a service that provides solutions to operational problems of an organization. With problem management, the operation of an organization can be assured to be error-free and smooth-flowing. The goal of problem management is to establish coordinated procedures that can help eliminate the occurrence of operational problems. Should there be uncontrollable problems, the task of problem management is to work on the problem and provide solutions in a quick manner. From the web site of Maersk Group, the following procedures are suggested as an essential approach in problem management.
A registration of the problem which has been received from monitoring or from a customer categorisation of the problem analysis and problem diagnosis fixing of problem or recovery escalation and closing of the problem follow-up with a view to measures to improve quality
While the objective of problem management is to prevent difficulties and ensure quick solutions to operational problems, change management is an essential phase should there be a crucial need for changes in procedures where problems exist. The goal of change management is to handle all the necessary enhancements or modifications in an organization's procedures in a...
It specifies the rules for plans and actions that will be taken during the change process. From the web site of Maersk Group, following are the phases involved in change management.
A receipt, evaluation and handling of change requests approval of changes prioritisation of changes implementation and evaluation of changes updating documentation
Ideally, change and problem management should work together. While problem management determines problems in an organization, change management can develop the necessary actions to what problem management reports. After which, problem management can coordinate once again with change management after solutions have been developed to ensure a coordinated implementation of the solution.
Both problem and change managements are generally involved in ensuring a smooth operational flow in an organization. They work hand in handling and maintaining a stronger operational and technical platform.
Outsourcing and Service Level Agreements
Outsourcing is the process of bringing-in talents and skills from an outside source. For instance, in our current situation in the field of computer technology, many companies take their employees from other nations. An…
Bibliography
Change Management.
Retrieved on January 30, 2004, from ITILFOUNDATIONS.com
Web site: http://www.itilfoundations.com/cat_processes/changemanagement/
Problem and Change Management.
Retrieved on January 30, 2004, from Maersk Group. Web site: http://www.maerskdata.com/index/we_offer/serviceswithin/outsorcinghosting/outsourcing/problemchangemanagement.htm
Web site: http://www.forio.com/outsourcing.htm
Retrieved on January 31, 2004, from Legalagreements.com. http://www.legalagreements.net
Vandalism Vandalism is a major concern because of the nature of the products manufactured by the organization and the high rate of theft generally associated with motor vehicles and motorcycles. It is recommended that the organization conduct a thorough perimeter and site security audit for the purposes of ensuring the maximum mitigation of any risks of vandalism and theft. To the extent that internal vandalism is a concern, it is recommended
Information Technology Management Case Study Why is it important to have several status review and decision points throughout the project's life cycle? It is important to have several review and decision points throughout the project's life cycle because that is the only effective way of identifying potential delays and other obstacles at the earliest possible point. That enables the team to mitigate the potential damage or delay to the project as much
Network Security Management From the onset, it is important to note that for data to flow from one computer to another, such computers should be interconnected in what is referred to as a network. With such interconnectedness comes the risk of data interception and it is for this reason that network security is considered crucial. In the recent past, the number of corporations that have experienced attacks on their computing resources
Project Management Like things information technology management, business intelligence typically implemented form a "project" --, a special kind organizational arrangement set specific things a specific period time, opposed a regular ongoing part organizational structure. Project management: My experience "To be successful in the field of BI, a project team needs members with an understanding of and appreciation for the information needs of the user community as well as the technologies" (Wu 2005: 1).
). Such security should also preplan strategic responses to attacks associated with the network (Dawkins et al.). A book entitled "Surviving Security: How to Integrate People, Process, and Technology" explains that the rapid expansion networking and networking technologies necessitates greater security needs. The author asserts that parts of the network such as routers, switches and even network printers are vulnerable (Andress). The article further explains that the router or switch contained
Technology Management and Improving Department Performance As the manager of a team of 25 customer service representatives our company, I've noticed the significant investments made in key technology, systems and processes are losing their effectiveness. Over the last year for example, the large investments in Customer Relationship Management (CRM) systems and training have only led to greater confusion on the part of customer service reps regarding escalation paths. The investments in