Information Technology (IT) Management

¶ … Management Problem Management is a service that provides solutions to operational problems of an organization. With problem management, the operation of an organization can be assured to be error-free and smooth-flowing. The goal of problem management is to establish coordinated procedures that can help eliminate the occurrence of operational problems. Should there be uncontrollable problems, the task of problem management is to work on the problem and provide solutions in a quick manner.

From the web site of Maersk Group, the following procedures are suggested as an essential approach in problem management.

A registration of the problem which has been received from monitoring or from a customer categorisation of the problem analysis and problem diagnosis fixing of problem or recovery escalation and closing of the problem follow-up with a view to measures to improve quality While the objective of problem management is to prevent difficulties and ensure quick solutions to operational problems, change management is an essential phase should there be a crucial need for changes in procedures where problems exist.

The goal of change management is to handle all the necessary enhancements or modifications in an organization's procedures in a coordinated and consistent manner. It specifies the rules for plans and actions that will be taken during the change process. From the web site of Maersk Group, following are the phases involved in change management. A receipt, evaluation and handling of change requests approval of changes prioritisation of changes implementation and evaluation of changes updating documentation Ideally, change and problem management should work together.

While problem management determines problems in an organization, change management can develop the necessary actions to what problem management reports. After which, problem management can coordinate once again with change management after solutions have been developed to ensure a coordinated implementation of the solution. Both problem and change managements are generally involved in ensuring a smooth operational flow in an organization. They work hand in handling and maintaining a stronger operational and technical platform.

Outsourcing and Service Level Agreements Outsourcing is the process of bringing-in talents and skills from an outside source. For instance, in our current situation in the field of computer technology, many companies take their employees from other nations. An example of which is Hewlett-Packard, considered as India's largest multinational IT employer that hires 10,000 employees (Bean, The Pitfalls of Outsourcing Programmers). Outsourcing has become a trend in many businesses and companies.

One of the reasons why this has become part of human resource's strategies is that some nations offer cheap labor, but of equal skills and abilities. Another reason is that companies oftentimes require labor that will only last for a certain period of time. Since the idea of outsourcing is to provide service to specific needs, companies choose this method of hiring than employ staffs that will permanently work for them. Service and legal agreements, on the other hand, is a part of business procedures where business relationships are established.

According to a web site source, Agreements and contracts are the bedrock of business relationships. They define the parameters and the obligations of both parties. When an organization or business obtains its resources from another organization or individual, service and legal agreements is a necessary tool. The purpose of service and legal agreement is to provide rules and regulations, and to act as contract of obligations and responsibilities agreed by both parties. Outsourcing is an example of a business activity where service and legal agreements is used. With.