Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
Joe Somebody
Business 1010
Dr. Whosit
Differences in Balanced Scorecard Implementation across Industries
Business is all about making money, but sometimes in order to make money, you need to ostensibly ignore the money for a bit. If all you look at is the bottom line from day-to-day, there's a lot you can miss. The balanced scorecard (BSC) is a way to derive measurements from an organization's mission plan. There are four categories of measurements, only one of which is directly measuring finances: finances, customer satisfaction, internal processes, and innovation and learning. The goal is to link corporate strategies to individual practices.
The first example of BSC implementation comes from the United Methodist Publishing House. The publishing company was struggling to keep up with changing times, so they turned to BSC to turn things around. First, in the financial dimension they identified three quantifiable measures: sales growth,...
In the customer satisfaction dimension, they decided to measure how well they attracted and retained customers, survey customer satisfaction, and track timely product development and delivery schedules. With regard to their internal processes, they surveyed shipment errors and efficiency in producing high-quality goods on time. Finally, in the innovation and learning dimension, they focused on the number of substantially new products and services, staff competence, and learning goals for all salaried employees. This served to translate long-term goals into immediate action.
Our final example comes from a "St. Elsewhere Hospital" -- a Catholic hospital suffering from its charitable reputation. The hospice unit was deemed both critical to the hospital's success and most in need of improvement and so the administration devised a balanced scorecard for the unit. Their measure of financial performance consisted of increasing the number…
Hospice Care and Catholic Ethics Is Hospice care consistent with Catholic bioethics? Chapple, in her discussion of the topic "Hospice care" in Catholic health care ethics, argues that ultimately the answer is yes, but she acknowledges that there are levels of difficulty in answering the question (Chapple 2009). The ethics of Hospice care present us with a complicated question, insofar as Catholic teachings on end-of-life care have at times provoked public
In fact it is federally mandated that hospices must give the patient every option available to them in order to efficiently manage pain, "the federal guidelines regulating hospice require the hospice to make every reasonable effort to assure that the patient's pain is controlled," (Hospice Patient's Alliance, 2008). Hospice services are sophisticated and rely on a number of professionals to help comfort and ease the pain of patients who have
Who provides the care is dependent upon the patient and the type of care their illness requires. Also, some families are more active in taking care of end of life patients than other families. Indeed, hospice care providers have a significant number of responsibilities as it relates to taking care of the patient. The type of illness that the patient has can increase or decrease the number of responsibilities of
However, they are often emotionally isolated and are unable to determine whether or not they are loved by their family members or whether they will be missed after passing on. This often happens because the family members are not directly involved in providing hospice care to their patients. Hospice care can be a great way of strengthening the connection between the terminally ill patient and their loved ones and
Hospice and Attitudes Towards Death Attitudes towards dying, death, and bereavement are very dependent upon culture. Some cultures embrace death as a natural part of the life cycle and do not attach fear to death. Other cultures are very fearful of the topic of death and treat it like a taboo. "In many preliterate societies, the dead are imbued with special powers and considered potentially harmful to the living. Many customs
Children believed that death is more like sleep and the dead may or may not return. Children between five and nine years of age belonged to the second group. Maria observed that children belonging to the second group perceived death as an irreversible phenomenon but still thought of it as an avoidable one. Death for these children represented a certain shadowy or skeletal figure who could possibly be evaded