Dowdle, P., Stevens, J., & Daly, D. (2007). Process-based management at work in an organization. CAM-I. Retrieved from: https://www.cam-i.org/docs/PBM_at_Work_in_an_organization.pdf Pieterse, J., Caniëls, M. & Homan, T. (2012). Professional discourses and resistance to Change. Journal of Organizational Change Management, 25 (6)798 – 818. Retrieved...
Dowdle, P., Stevens, J., & Daly, D. (2007). Process-based management at work in an organization. CAM-I. Retrieved from:
https://www.cam-i.org/docs/PBM_at_Work_in_an_organization.pdf
Pieterse, J., Caniëls, M. & Homan, T. (2012). Professional discourses and resistance to Change. Journal of Organizational Change Management, 25 (6)798 – 818. Retrieved from:https://www.ou.nl/Docs/Faculteiten/MW/artikelen%20Thijs%20Homan/PIETERSE %20CANIELS%20AND%20HOMAN%202012%20-%20JOCM%2025(6).pdf
Rosam, I. & Peddle, R. (2008). Creating a Process-based Management System for ISO 9001:2008 and beyond. The High Performance Organisation Group Ltd. Retrieved from: http://shop.bsigroup.com/upload/Shop/Download/Books/BIP2014sample.pdf
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