This ensures that despite the organization working across such vast distances, the company can rely on employees to present the same message of values to customers all over the world. According to the research, "The focus on fit between the applicant and the culture of the organization results in similar employee attitude and customer service across the Outback restaurants," (Calvin 2010 p 153). Additionally, the importance to fit helps keep overall employee turnover rates low (Gilley 2011). This is then an important component to keeping the company with a heightened competitive advantage.
Outback's selection process includes an application, test, and interview. Through these methods, the company screens out the best employees that will fit its culture seamlessly. Outback Steakhouse "has implemented a precise selection process assisting in hiring employees to effectively impact Outback Steakhouse," (Gilley 2011 p 2). First are the applications, which weed out potential red flags that clearly show a potential employee would not fit into the larger organizational culture. Testing is next and is used "to validate how potential applicants measure up to existing Outbackers," (Gilley 2011 p 2). Finally, there is interviewing, where applicants are interviewed face-to-face by managers. This allows management teams to better assess each individual on a one to one bases, where certain characteristics can be played out in order to further ensure a goodness of fit.
By examining...
Employee Turnover and Its Impact on Performance Employees are regarded a critical resource for any organization. For this reason, the relevance of effective employee turnover management cannot be overstated. In this text, I concern myself with employee turnover. In so doing, I will amongst other things discuss the effects of a high employee turnover, i.e. how a high employee turnover affects employee performance particularly at the National Archives and Records Administration
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