This paper examines the debate over personal Internet and email use in the workplace. It addresses whether employees should be permitted to use company Internet resources for personal purposes, how such use compares to other workplace tools like telephones, and what role management should play in monitoring online activity. The paper considers arguments both for and against Internet crackdowns, the ethics of email monitoring, and the importance of notifying employees when surveillance occurs. Ultimately, it frames the issue as a balance between protecting company resources and respecting employees' rights to privacy and personal time.
The use of computers and access to the Internet are privileges that are widely available to employees in many companies today. However, abuse of email and Internet access often causes problems in the workplace. One key problem with granting full personal use of these technological privileges is that employees may be tempted to use office hours for personal activities. Instead of being productive and serving the purposes of their role, they spend time on matters unrelated to the company's interests. In effect, such employees are being paid while contributing nothing to their employer's goals.
Granting full personal use of email and Internet access to employees has both advantages and disadvantages. The decision to grant this access depends on how much tolerance a company extends to its employees, as well as on the company's capacity to prevent abuse of these resources.
Computers and their connection to the Internet are in some ways similar to telephones, since both are means of communication. However, computers can provide a far wider range of activities to users — including browsing for information and conducting online business — making them more difficult to govern under the same policies that apply to phone use. This broader functionality is precisely what makes consistent, clearly defined workplace Internet policies so important.
One reason employees value Internet access at work is that it can serve as a brief, useful break from stressful tasks. As long as there is no abuse, limited personal Internet use should be permitted. However, even when employees use their own private email accounts, Internet access should not be granted if those accounts are used for malicious or disruptive activities. The nature of the activity — not merely the ownership of the account — should guide policy decisions.
According to broader workplace technology guidelines discussed by human resources professionals, clearly communicated acceptable-use policies help employees understand where personal use ends and misuse begins.
Management should be permitted to monitor all Internet use on company systems. Since Internet access is a company resource, it is both fitting and proper for management to verify that this resource is not being misused or abused by employees. Employees bear a responsibility to use company Internet access for its intended purpose. If they wish to pursue personal browsing, they should do so outside of company facilities and on their own time.
The legal landscape surrounding employee monitoring generally supports an employer's right to oversee activity conducted on company-owned equipment and networks, provided employees are made aware of this practice.
"Ethical obligation to warn employees of monitoring"
"Weighing productivity gains against privacy costs"
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