This paper examines how Personal Data Assistant (PDA) technology has transformed domestic abuse human services over the past several years. It discusses how PDAs have reduced redundant data collection, improved mandated reporting compliance, and streamlined electronic patient records (EPR). Drawing on studies by Hawkins et al. (2009) and Hsiu-Fen et al. (2009), the paper highlights the technology's role in facilitating secure data transmission to agencies and care providers, supporting evidence-based practice, and enabling qualitative data collection from victims. The paper also acknowledges potential limitations of this technology within human services practice.
Experience has taught that the written word can be just as misconstrued as verbal communication. Verbal communications differ from the written word in that, oftentimes β especially during times of stress or anger β verbal altercations can escalate to domestic violence, abuse, or other dangerous situations, whereas the written word is less likely to do so. The written word may not often be used to alleviate domestic abuse scenarios, but it is used to create records, complete mandated reports, and assist medical personnel in tracking patient care and treatments. The use of electronically written words has expanded over the last several years to include tracking through text and email technologies.
Other technologies have also made their impact on the domestic abuse unit, including social networking and electronic file sharing β particularly in regard to one technological tool that seems to have had the biggest impact of all: the Personal Data Assistant (PDA). In one recent study, it was determined that the PDA was effective in achieving a "significant reduction in redundant domestic abuse data collection" (Hawkins, Pearce, Skeith, Dimitruk, & Roche, 2009, p. 58).
Not only has the use of the PDA resulted in significant reductions in redundancy, it has also been instrumental in providing more efficient and effective treatments for ever-increasing numbers of patients in need of services. The Hawkins et al. study found that "software advances allow healthcare providers to select, encrypt, and securely transmit data to official agencies for mandated reporting and to referral agencies of their expertise in interventions" (p. 59). Many of the new federal and state regulations and standards require additional data collection and reporting β requirements that were not in place as recently as a couple of years ago. The data must be effectively collected and transmitted in a timely manner to a number of different agencies.
"PDA creates and transmits electronic patient records"
"PDAs used to collect qualitative data from victims"
"Quality assurance benefits and technology limitations outlined"
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