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usiness Communication
Communication is a necessity in a firm for ensuring effective interaction between employees and the management (Hartley & ruckmann, 2001, pg 345). Communication also determines the code of ethics in a business and should be observed strictly (Mehrabian, 2007, pg 234). A firm's business revolves around people in the external environment, the employee team as well as its clients. Every individual in the firm must be accorded respect and fairness for them to work effectively. Stakeholders of a firm should act in everyone's best interest to ensure that the desired ethical cultures are observed (Mehrabian, 2007, pg 234).
Considering case studies of company dealing with Roy haulers limited (Mehrabian, 2007, pg 234). The company deals with goods' clearing and forwarding, as well as customer care handling. Three of its managers recently had a disagreement on an issue that arose due to the ignorance and mistrust elicited by the…
Bibliography
Foss, K., & Littlejohn S. 2007 Theories of human communication. New York: Cengage learning publishers.
Hartley, P. & Bruckmann .C. 2001. Business communications. New York: Rout ledge publishers.
Harvard business school press. 2003. Harvard business essentials: Business communications. New York: Harvard business school press.
Locker, K. 2004. Business and administrative communication. London: McGraw-Hill/Irwin publishers.
Business Communication Theory
This work conducts an examination of five different books or articles on business communication theory and reports on each of these works.
Cornelissen and Business Communication Theory
The first work under review is that of Joep Cornelissen entitled "Understanding the Development nd Diffusion of Integrated Marketing Communications (IMC) A Metaphorical Perspective" reports that recently "theoretical commentaries and empirical research" regarding the conceptualization of Integrated Marketing Communications (IMC) have been concerned with "its development and specification as a theoretical construct and its diffusion among academic and practitioner populations across the globe." (2006) Cornelissen states the argument that "the development and diffusion of IMC, including its diverse interpretations and uses, can be understood by seeing and understanding IMC as a metaphor." (2006) Specifically proposed by Cornelissen is that IMC can be understood "through three core metaphors or metaphorical projects: (1) discourse; (2) system; and (3) practice. (2006) These three…
References
Cisco Active Network Abstraction Theory (nd) Cisco. Retrieved from: http://www.cisco.com/en/U.S./docs/net_mgmt/active_network_abstraction/3.7.2/theory/operations/preface.html
Harvard Business Review on Communicating Effectively, Harvard Business School Press (1 April 2011);
Hartley, Peter and Bruckman, Clive G. (2002) Business communication Routledge: London and York.
Kirzan, A.C. et al. (2007) Business Communication. Routledge.
Business Communication Across Cultures
Business
Communication is a necessary challenge that each person faces daily. Communication is an aspect of business that is necessary to success and achievement. Many countries in the world are industrialized to the point where their culture is in what is called the information age or the digital age. Digital technology, social media, and information technology are prominent aspects to life, communication and business. This paper will examine how various factors including technology, media, gender, ethnicity and background impact verbal and nonverbal communication.
Communication is complicated and layered enough between couples, families, and other small groups. When we consider the impact, value, and importance of communication with respect to business, all the problems and pitfalls of communication intensify, as the stakes for a business are often greater than or at least equal to the stakes within our important relationships. When considering business communication across cultures, either…
References:
Dumbrava, G. (2010). The Concept of Framing in Cross-Cultural Business Communication. Annals of the University of Pertrosani, Economics, 10(1), 83 -- 90.
Guang, T., & Trotter, D. (2012). Key issues in cross-cultural business communication: Anthropological approaches to international business. African Journal of Business Management, 6(22), 6456 -- 6464.
Jameson, D.A. (2007). Reconceptualizing Cultural Identity and Its Role in Intercultural Business Communication. Journal of Business Communication, 44(3), 199 -- 235.
Setlock, L.D., Fussell, S.R., & Neuworth, C. (2004). Taking it Out of Context: Collaborating Within and Across Cultures in Face-to-Face Setting and via Instant Messaging. Human-Computer Interaction Institute, Paper 58, 2 -- 11.
An interesting theory on interpersonal communication was developed by Leon Festinger, and refers to cognitive dissonance. egarding this theory, cognitive dissonance is represented by an aversive drive that determines individuals to avoid opposing points-of-view, to seek reassurance when making a difficult decision, and to modify their individual beliefs in order to match public behavior in certain conditions (Festinger, 1957). In other words, the theory refers to the differences between behavior and belief.
In Feistinger's opinion, the size of the cognitive dissonance depends on the importance of the issue, and on the size of the discrepancy. Feistinger has developed a series of hypotheses that are intended to study how dissonance between attitudes and actions can be reduced. These hypotheses refer to selective exposure preventing dissonance, post decision dissonance creating a need for reassurance, minimal justification for action inducing attitude modifications.
In his work, Feistinger discusses several studies and classic experiments in…
Reference list:
1. Luecke, R. (2003). Business Communication. Harvard Business School. Retrieved March 9, 2011 from http://books.google.ro/books?id=tMBFY51wY6UC&printsec=frontcover&dq=business+communication&hl=ro#v=onepage&q&f=false .
2. Hartley, P. & Bruckmann, C. (2002). Business Communication. Routledge. Retrieved March 9, 2011 from http://books.google.ro/books?id=p8FgscX1w6UC&printsec=frontcover&dq=business+communication&hl=ro#v=onepage&q&f=false .
3. Guffey, M. et al. (2010). Business Communication Process and Product. Nelson Education. Retrieved March 9, 2011 from http://books.google.ro/books?id=W6DCJ0cLf3MC&printsec=frontcover&dq=business+communication&hl=ro#v=onepage&q&f=false .
4. Saha, a. (2007). Communication Theories. Business Communications. Retrieved March 10, 2011 from http://amitava82.blogspot.com/2007/06/communication-theories.html .
Business communication is mainly used to promote or market an organization as well as its products and service since it incorporates the steady flow of information. Additionally, business communication is not only used in transmitting information within a business but is also used in relaying information between a supply chain. While the supply chain basically consists of the consumers and the manufacturer, business communication is also used to tackle legal issues that a business experiences. Customer relations, marketing, advertising, branding, consumer behavior and pubic relations are some of the various aspects that business communication encompasses. Effective business communication is essential to both the basic management functions and productivity of a business (Joseph, n.d.).
As a sales person, business communication is vital for the success of the business and assurance of customer satisfaction. In the daily activities of a sales person, business communication plays two major important roles that enable the…
References:
Joseph, C. (n.d.). What Are the Functions of Communication In a Business? Retrieved December
3, 2010, from http://smallbusiness.chron.com/functions-communication-business-130.html
Hunt, J. (2010, May 12). Current Trends In Business Communications. Retrieved December 3,
2010, from http://www.associatedcontent.com/article/2989018/current_trends_in_business_communications.html?cat=3
Communication Protocols
In order for the goals of a company are achieved and profits are maintained there should be an effective communication protocol within the business that can be relied on. Business opportunities can be discussed in interviews, board room meetings and other informal discussions within the business. The objectives of the business can also be discussed here.
Therefore effective communication protocol is a vital component for a successful business. This communication can be internal, business to business or with the customers. Communication protocol incorporates factors such as promoting meaningful exchange of information and relationship building with stakeholders and partners. These therefore include code of conduct that is used as a guide in business related etiquette and behavior.
This paper looks at the different communication protocols in U.S. And how they can pose a challenge or can be a barrier with people from different cultures and how to overcome the…
References
Callaway, C. (2000). Business Communication Protocol. Retrieved October 6, 2012, from http://www.ehow.com/about_6710290_business-communication-protocol.html
Martin, M.J. (2012). Resolving Cultural Conflict in the Workplace. Retrieved October 6, 2012, from http://www.ehow.com/info_12111057_resolving-cultural-conflict-workplace.html
Griffin, J. (2008). How to say it at work: putting yourself across with power words, phrases, body language, and communication secrets. Paramus, NJ: Prentice Hall.
3.
I feel an increasing trend in business communication today is the use of electronic communication as opposed to paper or telephone communication. One reason for this is the increasing use and dropping prices of email communication (Scudder, 2010). It has even been suggested by some that offices may sooner than later start to communicate in an entirely paperless manner. This would probably be a good thing in terms of environmental sustainability and preserving the world's forests. Also, what I like about email communication is its immediate arrival after sending.
Another new trend in business communication is the increased use of social networking sites such as Facebook, LinkedIn, and Twitter to communicate the purpose and policies of a business. Most businesses today have at least a Website. These are useful for obtaining new customers and communicating with existing customers when promotions and donating opportunities arrive.
4.
Message types that are…
References
Locker-Kienzler: Business I. The Building Blocks of 1. Business the McGraw-Hill and Administrative Effective Messages Communication, Companies, 2008
Scudder, R. (2010, Sep. 14). Latest in Business Communication Trends. Retrieved from: http://www.brighthub.com/office/project-management/articles/86925.aspx
Business to Business Communication Processes
Three B2B Messages:
Today, the Business to Business (B2B) communication process is shifting according to changes in the way that businesses gather and distribute information. With the technological advances and user predilections driving the changes in web-bound information consumption, most businesses are giving a great deal of attention to Social Networking forums. B2B messages have found broader communities and more clearly defined targets through such venues. So is this demonstrated by the examples presented here, drawn from LinkedIn, Facebook and Twitter respectively.
LinkedIn is a B2B environment driven by professional purposes, using the social networking technologies pioneered by MySpace and Facebook and applying them to business and employment priorities. So is this demonstrated by the message on TMPWorldwide's profile page (http://www.linkedin.com/company/tmp-worldwide/careers?trk=holicm). The purpose of the B2B message here is to identify the company to the community of potential clients. The message centers around the firm's…
All of the phases are continuously present, although one may predominate at different times, depending on the nature of the group. (Wheelan, 1990, 15)
Though some would consider the functions stressed by Wheelan above are not reflective of a business group, the truth is that all social situations require a sense of fulfillment of social needs that stresses independence, to some degree.
Promotion of its Members' Personal and Professional Development.
Some might consider that final of the three measures of group success to personal for a business dynamic and yet it is also clear that group participation depends on the willingness of its members to make sacrifices that are equal to or lesser than those things they might gain. "Individuals have goals that may be shared with others in the group, or they may be divergent and personal." (Gottlieb, 2003, 11) it then becomes clear why the development of the…
References
Caudron, S. (2002, June). Just Say No to Training Fads: Management Fads Come and Go-Leaving Disillusioned Employees in Their Wake. Here's How to Avoid Fad Worship and Become the Business Partner Your Executives Want. T&D, 56, 38. Retrieved September 15, 2008, from Questia database: http://www.questia.com /PM.qst?a=o&d=5002479788
Gottlieb, M.R. (2003). Managing Group Process. Westport, CT: Praeger. Retrieved September 15, 2008, from Questia database:
" According to Short, Williams, and Christie (1976; cited by Van Den Hooff, Groot & De Jonge, 2005), Social Presence Theory notes that "communication media differ in the degree to which they can communicate (or simulate) the social presence of the communication partners through the use of social cues (both verbal and nonverbal cues)." This theory purports that if a medium can only communicate limited social cues, communication partners do not experience each other's social presence. In turn, they will likely not pay as much attention to each other in the interaction as they would if the interaction took place in a face-to-face setting. In light of this contention, Media ichness Theory (Daft & Lengel, 1984, 1986; cited by Van Den Hooff, Groot & De Jonge, 2005) proposes that not all communication media uniformly suit information requirements various tasks generate. Daft and Lengel (1984; cited by Van Den Hooff, Groot…
References
Accident Group chief points finger at HBOS.," Financial News, August 19, 2003. Retrieved October 9, 2008, at http://www.highbeam.com/doc/1G1-106768391.html .
A www.questia.com/PM.qst?a=o&d=5006170290
Charles, M. (2004). Outstanding Article in Business Communication Quarterly. Business Communication Quarterly, 67(1), 106+. Retrieved October 9, 2008, from Questia database: http://www.questia.com /PM.qst?a=o&d=5006170290.
Claims company accident group lays off 2,000; many informed by text message," AP Worldstream, May 30, 2003. Retrieved October 9, 2008, at http://www.highbeam.com/doc/1P1-74264774.html .
Historically, many companies have been resistant to this commitment due to their focus on the bottom line of the business which has become even more prominent during the current economic downturn. However, several factors have recently companies realize that sustainability is an investment that can generate tangible benefits. Most notably, research is increasingly showing that customers value supporting businesses that are socially responsible (Good business deeds, 2004). There is growing consumer awareness that the negative consequences of poor decisions by a single business entity are shared by everyone. In particular, the public's anxiety over environmental problems is encouraging patronization of businesses that are making sustainability efforts and we are seeing an increased interest in our customers regarding our efforts in this area. Further, an organization's reputation in the community and its reputation for social responsibility are drivers for employee engagement (Corporate social responsibility: It's no longer an option, 2008). For…
Bibliography
A critical component of your communication strategy. http://presentation.brainshark.com/company/
Corporate social responsibility: It's no longer an option (2008, July). http://www.towersperrin.com/tp/showdctmdoc.jsp?country=global&url=Master_Brand_2/USA/News/Spotlights/2008/2008_07_30_Spotlight_Corporate_Social_Responsibility.htm
DuPraw, M.D. And Axner, M. Working on common cross-cultural communication challenges. PBS. http://www.pbs.org/ampu/crosscult.html
Ethics in business communication. http://74.125.155.132/search?q=cache:p23fNy71udcJ:faculty.chass.ncsu.edu/comstock/langure/ethics/PHI816%2520Fall%25202007/modules/the_social_responsibility_of_researchers/CommEthics_Introduction%2520(12-8-06).doc+business+communications+ethics&cd=1&hl=en&ct=clnk&gl=us
Business Communication
Email is widely used as a form of business communication and overall it is a highly effective communication tool. As difficult as verbal communication may be, written communication in any forum is even more so. Each time, a person interacts communication occurs. In the absence of face-to-face communication, many professionals rely upon gaining one's interest via written form, such as memos, emails, or proposals (Campanizzi, 2005). Email is inexpensive, only requiring an Internet connection that is generally already present in the business. Although a printout of emails is possible, emails often stay as soft copies because archiving and retrieving email communications is easy to do. Insomuch, such form of communication should be carefully assessed as to the intent of the message, as well as how it will be received and perceived. Perceptions are realities, whereby presentation is everything. With such high stakes, careful construction should be given to…
References
Campanizzi, J. (2005). The write stuff for quality. Retrieved from http://qpc.co.la.ca.us/cms1_035856.pdf
Christensen, G.J. (2003). Professional e-mail needs attention. Retrieved from http://www.csun.edu/~vcecn006/email.html
Jerz, D.G. (2000). E-Mail: Ten tips for writing it effectively. Retrieved from http://jerz.setonhill.edu/writing/e-text/email/
Johnson, L.K. (2002). Does e-mail escalate conflict? MIT Sloan Management Review,
n this case, the authors say not much is understood in terms "…of how it support for knowledge management practices in organizations affects the development of TMS (transactive memory system) (Choi, et al., p. 855). n this research, the trio of researchers have come up with several interesting findings relative to the impact of information technology.
ndeed, after researching 139 technology teams (743 individuals) in South Korea, they learned that: a) knowledge sharing has a "positive impact on knowledge application" and that in turn has a "direct impact on team performance"; b) knowledge sharing "does not" have a direct impact on the performance of a team, and moreover the impact of knowledge sharing on team performance "was fully mediated by knowledge application"; c) organizations can improve the knowledge of team member regarding meta-knowledge…through the careful investment in information technology; and d) sharing knowledge stops short of being effective, unless organizations…
In this scenario that the authors present, there has been a faculty strike at a university. It is important for the faculty to get its side of the message out before the university administration jumps ahead with its side of the story. The faculty's union "must establish its voice and credibility" because in this case there will be "competing messages" sent out to the press and the community (p. 309).
One of the salient points of this article is not a faculty strike but how technology has changed the way people communicate in a crisis like this. And the more "uncertainty" about the reasons for the crisis, "the greater the crisis," Veilhaber continues on page 311.
The authors reference Argenti (2006) who makes the case that technology has "fundamentally change the dynamic between corporations and their employees" as well as any outside stakeholders that may have an interest in the events. Today, unions and union members have equal opportunities with the establishment to use technology's lightning speed of delivery.
Advertising managers are also commonly derived from a student base with business communication degrees (U.S. Bureau of Labor Statistics, 2011). Advertising and promotional campaigns are vital to a company's success. These professionals can work at agencies and firms specifically focused upon creating advertising campaigns for clients, or in media firms that sell advertising space or time.
In our firm, an advertising department can be a valuable addition to the business we conduct. By having a separate department focused upon promotional and advertising campaigns, the rest of the company can focus on other important areas of the business, including research and development and public relations. This will increase the quality of our advertising campaigns and hence increase the company's profitability.
Marketing managers in turn work with advertising and promotion managers to help promote an organization's products and services. If we elect not to create a separate advertising department, we could alternatively…
References
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2010-11 Edition, Advertising, Marketing, Promotions, Public Relations, and Sales Managers, on the Internet at http://www.bls.gov/oco/ocos020.htm
Education-Portal (2011). Bachelor of Arts (BA): Business Communication Degree Overview. Retrieved from: http://education-portal.com/articles/Bachelor_of_Arts_BA_Business_Communication_Degree_Overview.html
Education-Portal (2011). Career Information for a Degree in Business Communications. Retrieved from: http://education-portal.com/articles/Career_Information_for_a_Degree_in_Business_Communications.html
Murphy, H.A. (2011). Benefits of Effective Communication in your Career. Effective Business Communication. Retrieved from: http://www.rizwanashraf.com/2008/02/27/benefits-of-effective-communication-in-your-career/
Business Communication
The four general purposes of oral presentations are to inform, persuade, instruct, and entertain. The information purpose aims to provide information to the audience that may have been not known, or simply, to relate the information in a manner that is understandable and interesting for the audience. Information that is presented may concern mundane issues, or crucial ones, such as those concerning important changes in a particular group or organization. Persuasion purpose has a clearer and more established agenda than presentations that aim to inform. To persuade through presentations is to utilize information and data in such a way as to convince the audience to accept the information presented. Effectiveness of persuasion is determined through the audience's receptiveness or skepticism to the information related, respectively. Instructional purpose aims to elicit action from the audience, and this may include demonstrations or step-by-step illustrations of information so that the audience…
Business Communication
The topic will be how we can systematically look at how audiences respond to specific cinematic techniques.
Who will be your colleagues when you are in a work environment?
Colleagues will be fellow students in this program. I will need to form a team of film students to run the research I want to run. I want to test viewer reactions to two different kinds of segueway. I propose filming a scene from Arthur Miller's play "Death of a Salesman," using two different kinds of segueay: visual fade, and audio overlay. For the visual fade, the scene would fade away. For a visual overlay, the viewers would hear people speaking in the next scene for a second or so before they saw the action, a technique used often in the third Harry Potter film.
What do your colleagues know about your subject?
They are well versed in basic…
Not only does he know how to get his point across but he knows how to listen well which is a big part of communication. The second that that he has that makes him a good leader is that he has a vision. He can see where he wants the company to go and he lays it out for all to know. You can't get to end unless you first know where you are going and how you are going to get there. He believes that this should be a team effort by the entire company and says so. He also has confidence and humility. He is confident that the changes that he is making are going to work. But he also knows that there will be set backs along the way. He knows that failure must be seen as a learning experience for the greater good.
4. How was…
References
Hellriegel, Don and Slocum, John. (2007) Organizational Behavior. Mason: Thompson.
Instead of photographs, in many cases the designer uses type to make its message. For example, in big white letters on a full bleed red page, the section reads: "How are we making banking better?" This is followed by the next page, again with large gray letters on a stark white background saying, "By being clear and easy to understand." These large letters with very few words work very well to get the message of clarity and ease of understanding across to the readers in a different way than just writing about it. The design shows it rather than tells it.
The next several pages of the report continue in this fashion, with a major headline about the topic to be covered, for example "by making every good loan we can," and then a page of text to cover the topic. In addition, since there are scrolled pages instead of…
Philosophy of Business Communication
- Philosophy
- Communication
- Philosophy of business communication
Elements of effective business communication
Sender/Encoder
Message
Channel of communication
Why business communication elements are important?
ole of sender
ole of communication channel and feedback system
Communication plays an important and fundamental role in the conduct of business. The business organizations have a variety of structures and dissemination of information within and outside these structural barriers is a complex task for employees and business managers. Organizations cannot communicate effectively until a philosophy is not adopted that guides the business communication process.
Philosophy
Philosophy is defined as the set of ideas and principles that guide the conduct and practice in a particular discipline. The use of philosophy in the paper is related to the set of principles that organization adopt for effective organizational communication. It is also referred as 'total business communication.
1.2- Communication
Communication is the two-way…
References
Desanctis, G., & Monge, P. (1999). Introduction to the special issue: Communication processes for virtual organizations. Organization Science, 10(6), 693-703.
D'Urso, S.C., & Rains, S.A. (2008). Examining the Scope of Channel Expansion a Test of Channel Expansion Theory with New and Traditional Communication Media. Management Communication Quarterly, 21(4), 486-507.
Guffey, M.E., & Loewy, D. (2010). Business communication: Process & product. South-Western Publishing.
Holm, O. (2006). Integrated marketing communication: from tactics to strategy." Corporate Communications: An International Journal, 11(1), 23-33
Business Communication
Effective communication in business is increasingly an important tool for management. This need arises from the rapid use of e-mail and technological communication like video-conferencing and instant messaging, which is replacing traditional business letter and memos. Business letters were used for providing complete and sound businesslike information and professional messages. The messages were formal in tone that social or e-mail messages sent to friends.
In the business world, I admire Donald Trump, for their business acumen as well as their business communication model. Trump is a businessperson that is excelling is a cutthroat and highly competitive business world, to become a billionaire and successful entrepreneur in a perceptive market. Trump believes that in the current business world flooded with communication via e-mail, a review of the inbox and sent items is important (Kinnick and Parton 429). The businessperson indicates that often, messages sent electronically are overlooked or missed…
Works Cited
Beaver, G., & Hutchings, K. (2005). Training and developing an age diverse workforce in SMEs: The need for a strategic approach. Education & Training, 47(8), 592-604.
Kinnick, Katherine N., and Parton Sabrena R. Workplace Communication: What the Apprentice Teaches about Communication Skills. Business Communication Quarterly, 68, (2005): 429-438. DOI: 10.1177/1080569905282099.
Melanie. Gabrielle (Coco) Chanel. http://www.myhero.com/go/hero.asp?hero=Gabrielle_Fredericksberg_05 .
Robbins, Stephen P. And Hunsaker, Phillip L. Training in Interpersonal Skills: Tips for Managing People at Work, 3rd ed., Prentice Hall, Upper Saddle River, NJ, 2003. Print.
Business Communication esources: Communiques Week Four Learning Team assignment (ATTACHED 2 DOCUMENTS) eview communiques Week Four Learning Team assignment. Evaluate communication determine effectiveness.
Evaluating business communication
The communiques were effective in conveying the message intended in that the writer stated their recommendation, and she supported her recommendations. The writer provided facts against iordan Manufacturing going ahead with the acquisition. The writer states how she arrived at her recommendations, and considered the CEO's overall intention for the acquisition when she was giving her recommendation. The facts stated in the communiques' are very clear, and understood easily by the recipients.
Using an office memo to convey her message, the writer chose an appropriate method of communicating her message. The memo seemed informal, but this may be because the recipients were her colleagues, and she had a personal relationship with them. The writer could have used a more formal approach when communicating her…
References
Scenario, A. (2012). University of Phoenix Accounting Scenario document.
Netiquette [9]
Business Communication Trend
Netiquette:
Even though netiquette has existed for decades, there are few definitive works that cover every aspect of the subject, behavioral, technological, ethical, and practical. Much has been written about netiquette, from technology-constrained rules of conduct for online users to ethical considerations to common-sense approaches to preserving one's privacy. These treatments are helpful, as far as they go, but provide a disjointed and uneven treatment of the subject.
I surveyed the available literature, reading several dozen articles and excerpts from 2 books. I found netiquette to be a more complex subject than I originally anticipated. This essay places netiquette in a historical context and summarizes some of the less widely considered aspects of the subject.
Netiquette
Netiquette, a derivation of the words network etiquette or Internet etiquette, describes the code of conduct regarding acceptable online behavior. Netiquette is typically used to refer to forms of…
Works Cited
Hambridge, S. (1995). Netiquette Guidelines. Internet Engineering Task Force. Retrieved July 11, 2011 from http://tools.ietf.org/html/rfc1855
Kelland-May, L. (2009). Basic business netiquette: How to avoid cyber blunders. Retrieved July 11, 2011 from http://www.suite101.com/content/netiquette-why-bother
Netiquette. (2011). Marketingterms.com. Retrieved July 11, 2011 from http://www.marketingterms.com/dictionary/netiquette/
Ross, S.T. (2011). Rule 1: Remember the human. Retrieved July 11, 2011 from http://www.albion.com/netiquette/rule1.html
Part I
Defining the Audience
The audience for a SWOT analysis includes the internal stakeholders, the managers and team leaders who are responsible for the success of the organization.
Stating the Problem
Even in the absence of a specific problem facing the organization, stakeholders benefit from ongoing assessments. The SWOT analysis is the most common and straightforward assessments, allowing managers to understand what they are doing right, but also to identify areas of weakness that could become problems in the future if left unattended. Similarly, the SWOT analysis helps managers anticipate future threats from unexpected sources, like up-and-coming companies that could become major competitors.
Recommended Solution
The solution to most problems can be located in a solid SWOT analysis. A SWOT analysis can help companies maximize their marketing strategies in a global context. When entering new markets, when trying to gain competitive advantage, or when trying to remain market leaders,…
Issues Affecting Communication
Communication Concept
Scenario Illustrating Ineffective Communication
Solution for Effective Communication
Sample
Downward communication
In a meeting with some but not all employees, the chief orally announced immediate changes in procedures. The presentation was confusing and left more questions than answers and employees not in attendance did not receive the information.
Best practice: “Written communication is generally the most reliable mode for complex communication” (Robbins & Judge, 2017). A detailed addition to the operating procedure manual was prepared before the changes took effect. The chief provided training to supervisors to prepare them for fielding questions and ensuring adherence to the policy
1
Emails
A superior’s email to his/her subordinate contains the vague subject line “meeting”. As the recipient has to attend two or more meetings, he/she is unable to comprehend which meeting the supervisor is referring to (Griffin, 2006).
Vague emails can lead to distorted information. Hence, emails need…
References
Berkenkotter, C., & Huckin, T. N. (2016). Genre knowledge in disciplinary communication: Cognition/culture/power. Routledge.
Griffin, E. M. (2006). A first look at communication theory. McGraw-Hill.
Massive amounts of daily emails from various sources would arrive, often reiterating the same information or even forwarding the exact same memo. This is actually an instance of the slowdown of communication and operations due to the advances in communication technology that now exist; the ease of communication has led many organizations to over-communicate to the point of redundancy and extreme inefficiency. The emphasis in research literature on communication technology is also partially to blame for this perspective (Preston et al. 2009). This is still a problem at my current organization, though to a far lesser degree, and there is a company awareness of the problem.
The message types that result from this trend were largely ineffective, impersonal, unguided, and unreasoned. They did not really take into account who the recipients were, nor whether or not it was necessary for them to receive the communication, or if they had in…
References
Beurer-Zelig, B.; Fieseler, C. & Meckel, M. "A descriptive inquiry into the corporate communication profession in Europe." Public relations review 35(3), pp. 270-9.
Preston, P.' Kerr, A. & Cawley, A. (2009). "Innovation and knowledge in the digital media sector." Information, communication, & society 12(7), pp. 994-1014.
A useful recommendation in this sense is represented by the contracting of a local law firm to ease the company's penetration into the region and to help us understand and overcome the initial barriers. But aside from understanding and complying with the regulations, it is also essential to understand and comply with the cultural features.
India is one of the oldest and most impressive global cultures. And its culture has also impacted the means in which business is conducted. One specific means is represented by the language barriers which are raised. And not only that the representatives of the two countries would speak different languages, it is highly possible that the representatives of India speak different languages among themselves. This is because the states of India have different official languages, and some states even have more than one official language (Kwintessential).
In terms of actual relationships between the Indians, these…
References:
Khanna, P., Mohan, C.R., 2006, Getting India right, Policy Review, No. 135, Questia http://www.questia.com
2011, Business laws and regulations in India, Amritt, http://www.amritt.com/business-laws-regulations-in-india.html last accessed on March 25, 2011
2011, the world factbook -- India, Central Intelligence Agency, https://www.cia.gov/library/publications/the-world-factbook/geos/in.html last accessed on March 25, 2011
India -- language, culture, customs and etiquette, Kwintessential, http://www.kwintessential.co.uk/resources/global-etiquette/india-country-profile.html last accessed on March 25, 2011
Business Communications Final Analysis Report
In order to apply the strategies and decisions formulated in the initial phases of the communication research, they are applied in the context of business communication, particularly in group decision-making processes. In the final analysis report, the case study on the Creative Media team conflict is discussed, addressing the prevalent issues that bring about miscommunication within the team.
The case study on the Creative Media team situation has the following specifics: Gap Jeans, Inc. is planning to launch a new advertising campaign for its new product, called the Gap Washed Jeans, which features a denim-wash (faded look) feature for women, which will be available in hipster and flared styles. Gap is looking for a creative ad agency that will conceptualize and produce the ad campaign, although specific information about the nature of the ad campaign is not yet formulated. Thus, the whole advertising and marketing…
usiness Communications
Over the last several years, teamwork and communication have been become an essential element for a business to be successful in the long-term. Part of the reason for this, is because globalization has created a shift in how organizations are able to effectively adapt to new competitors and changes inside the marketplace. This has caused a wide variety of firms to focus on how they can be able to increase their overall bottom line and improve productivity dramatically. At the heart of this basic strategy, has been to encourage different staff members to work together. This is because each individual can bring with them certain skill sets that can contribute to the project. Once this takes place, they can help to make the company more competitive by addressing the specific needs of customers. This will improve the products and services that are being delivered, which will allow an…
Bibliography
Gluck, Samantha. "Effective Communication and Teamwork." Chron, 2011. Web. 27 Aug. 2011
Gube, Isaac. "How to Make Remote Team Collaboration Work." Six Revision, 2010. Web. 27 Aug. 2011
Karasik, Paul. How to Make it Big in the Seminar Business. New York: McGraw Hill, 2005. Print.
Tyson, Bruce. "Recognizing the Benefits of Team Efforts and Collaboration." Bright Hub, 2011. Web. 28 Aug. 2011
The PowerPoint presentation represents the starting point of a more detailed analysis and report. In essence, the PowerPoint is the interface between the end report and the reader.
Work to the completed
The work so far completed represents the backbone of the future report and it is as such crucial. Nevertheless, it is insufficient and several steps still have to be completed. The first is represented by a higher degree of centralization of all important information collected throughout the process of researching the secondary sources of information. This process is necessary as it offers the first valuable insights into the opportunities and other features of the Malaysian market, but also because it raises the questions for the research to be completed from the primary sources. Specifically, the review of the secondary sources informs the researcher on what areas to focus upon while conducting the primary research. These items could change…
The procedure to attain a Malaysian visa is quite hassle free unlike many countries. Many countries around the world enjoy visa exemption under Malaysian law and the visa fee for most countries is minimal (Noorbakhsh).
Malaysian government is doing all it can to promote the Malaysian tourism. Moreover, the fact that holiday packages in Malaysia are much cheaper as compared to other holiday destinations have resulted in attracting more tourists, who otherwise travel to European destinations, which are now very expensive. The fact that Malaysia is also emerging as an international trade hub has also increased the number of corporate tourists visiting the country.
Over the years Malaysia has been successful in gaining advantages from cheaper sources of energy. Presently, Malaysia's energy sources are cheaper that what is prevalent in most parts of the world. Currently, United States of America is one country that has cheaper energy resources. The low…
Works Cited
Noorbakhsh, Abbas. "Globalization and Its Challenges and Opportunities in Malaysia and Singapore: A Two-Week Curriculum Project Taught in an Introductory Undergraduate Course in International Business." East-West Connections 6.1 (2006): 179+. Questia. Web. 23 Mar. 2013.
Rahman, Mohd Nizam Ab. "The Effective Implementation of Global Supply Chain Management in Small to Medium-Sized Companies in Malaysia: An Empirical Study." International Journal of Management 29.3 (2012): 274+. Questia. Web. 23 Mar. 2013.
Suratman, Robiah. "Tourism Industry in Malaysia: The Experience and Challenge." Academia.edu. . University Technology of Malaysia. 23 March 2013. < http://www.academia.edu/1421294/Tourism_Industry_In_Malaysia_The_Experience_and_Challenge >.
Wai-Ching, Poon, and Yong Gun-Fie David. "Comparing Satisfaction Levels of Asian and Western Travellers Using Malaysian Hotels." Journal of Hospitality and Tourism Management 12.1 (2005): 64+. Questia. Web. 23 Mar. 2013.
Catherine's Hospital and it is the desire of the human resource department to help you in any way possible. This is not a situation that is a happy one for anyone involved.
I have investigated what can be done, and unfortunately, there is not a lot that we can do to get the insurance company to pay the bill. The operation took place in an out-of-network hospital, and the HMO plan which you chose when joining our company does not cover out-of-network procedures. The plan does offer two alternatives, unfortunately you chose neither one.
There are, however, a number of different options that are available to you at this point. One of the options is to explain to the hospital what happened, and see if there is a possibility of setting up some type of payment plan. We have worked with this hospital's financial department and they are very cooperative…
(2009). Retrieved April from http://www.geert-hofstede.com/hofstede_malaysia.shtml
CA World Factbook: Malaysia. (2011). Retrieved April 3, 2011 from https://www.cia.gov/library/publications/the-world-factbook/geos/my.html
Malaysian ndustrial Development Authority. Retrieved April 3, 2011 from http://www.mida.gov.my/en_v2/
Transparency nternational. Retrieved April 3, 2011 from http://www.transparency.org/publications/gcr
Ranasinghe, D. & Sing, L. (2007). n new business climate, Malaysian ringgit to shine. Reuters. Retrieved April 3, 2011 from http://www.reuters.com/article/2007/01/16/us-malaysia-ringgit-idUSSP21937420070116
. (2009). Retrieved April 3, 2011 from http://knol.google.com/k/accounting-kl-management-services/malaysia-s-political-investment/zldh5amdpvqb/30#
Embassy of Malaysia, Washington. Retrieved April 3, 2011 from http://www.kln.gov.my/web/usa_washington/home
United Nations. (2002). Johannesburg Summit: Country Profile Malaysia. Retrieved April 3, 2011 from http://www.un.org/esa/agenda21/natlinfo/wssd/malaysia.pdf
MF. (2011). Malaysia and the MF. Retrieved April 3, 2011 from http://www.imf.org/external/country/mys/index.htm
Barlow, C. & Loh, F. (2003). Malaysian Economics and politics in the new century.
Wheatland Rentals. (2010). Photo of Kuala Lumpur skyline. Retrieved April 3, 2011 from http://www.google.com/imgres?imgurl=http://www.wheatlandrentals.com/wp-content/uploads/2010/01/Petronas-Towers.jpg&imgrefurl=http://www.wheatlandrentals.com/tallest-building-in-world-opens-in-dubai-45&usg=__m7gzrYdH0n4ZOh1_Nh5CE_HhSEs=&h=350&w=464&sz=35&hl=en&start=0&zoom=1&tbnid=xhgOsx4x8Gsn8M:&tbnh=137&tbnw=184&ei=_tSYTZmbOZSA4Qbl-_CSDA&Prev=/images%3Fq%3Dpetronas%2Btowers%26um%3D1%26hl%3Den%26safe%3Doff%26client%3Dfirefox-a%26sa%3DN%26rls%3Dorg.mozilla:en-U.S.:official%26biw%3D1280%26bih%3D623%26tbs%3Disch:1&um=1&itbs=1&iact=hc&vpx=131&vpy=280&dur=1554&hovh=195&hovw=259&tx=122&ty=106&oei=_tSYTZmbOZSA4Qbl-_CSDA&Page=1&ndsp=21&ved=1t:429,r:7,s:0
IMF. (2011). Malaysia and the IMF. Retrieved April 3, 2011 from http://www.imf.org/external/country/mys/index.htm
Barlow, C. & Loh, F. (2003). Malaysian Economics and politics in the new century.
Wheatland Rentals. (2010). Photo of Kuala Lumpur skyline. Retrieved April 3, 2011 from http://www.google.com/imgres?imgurl=http://www.wheatlandrentals.com/wp-content/uploads/2010/01/Petronas-Towers.jpg&imgrefurl=http://www.wheatlandrentals.com/tallest-building-in-world-opens-in-dubai-45&usg=__m7gzrYdH0n4ZOh1_Nh5CE_HhSEs=&h=350&w=464&sz=35&hl=en&start=0&zoom=1&tbnid=xhgOsx4x8Gsn8M:&tbnh=137&tbnw=184&ei=_tSYTZmbOZSA4Qbl-_CSDA&Prev=/images%3Fq%3Dpetronas%2Btowers%26um%3D1%26hl%3Den%26safe%3Doff%26client%3Dfirefox-a%26sa%3DN%26rls%3Dorg.mozilla:en-U.S.:official%26biw%3D1280%26bih%3D623%26tbs%3Disch:1&um=1&itbs=1&iact=hc&vpx=131&vpy=280&dur=1554&hovh=195&hovw=259&tx=122&ty=106&oei=_tSYTZmbOZSA4Qbl-_CSDA&Page=1&ndsp=21&ved=1t:429,r:7,s:0
Business Communications
In the work life of a lot of people the influence of boss has been quite large. The irritability while the failure to admit any better work can make for an unlikable workplace. It has to be found out the manner in which the boss is making life unbearable -- they are just not very good at interacting with people or they are persistently discriminating against persons within the group. Whether one should challenge them depends on the individual, the boss, the way in which the boss is intricate, the time period for which the situation is persisting and the attitude of the boss. However, there is no general solution which will be applicable for every condition as per Tim Field, creator of the national workplace advice line for the victims of bullying. Many a times the situation just gets out of control and all of sudden there…
References
Bully or bossy? Retrieved from http://www.unison.org.uk/features/features/0306difficultboss.asp Accessed on 18 January, 2005
Johnston, Joni. The Equal Opportunity Harasser Part 1. 2000. Retrieved from http://www.workrelationships.com/site/articles/workplacebully.htm
Accessed on 18 January, 2005
Business Communication
Communication Norms
There are a number of norms for business communication . Business communications serves to perform a number of tasks, ultimately leading to improving the performance of the business. It can inform, motivate, explain or clarify, and business communication can also help to build a team. Within these roles, however, there are some norms for communication in the business setting. Business communication has a higher degree of formality than casual conversation. This is the same no matter by what means the communication occurs, but it also means that communication is more frequently in writing. That allows for better choice of words, for accurate recording of the communication and for communicating the message to many respondents. A more formal style also helps with broadcasting a message to a larger audience, because the formal style focuses the communication strictly on the issues at hand (Ingram, 2015).
The fact that…
References
Baack. (no date). Chapter 3: Management communications: Verbal and non-verbal channels.
Hopkins, L. (2015). The five key elements to nonverbal communication in business. Frugal Marketing. Retrieved December 5, 2015 from http://www.frugalmarketing.com/dtb/nonverbal.shtml
Ingram, D. (2015). Communication etiquette in business. Houston Chronicle. Retrieved December 5, 2015 from http://smallbusiness.chron.com/communication-etiquette-business-2827.html
MSG (2014). Overcoming communication barriers. Management Study Guide. Retrieved December 5, 2015 from http://www.managementstudyguide.com/overcoming-communication-barriers.htm
Blogs on Business Communications
Business communications is a field that has drawn the interest of theorists and practitioners interested in improving the results of communication within the business activity. Communications in business has significantly evolved and changed throughout the decades. Business communications is also influenced by technological advancements. The Internet has improved the way individuals communicate in their business or private lives.
Therefore, technology plays an important role in the development of business communications. This refers to the quality of communications, but also to its efficiency. The impact of successful communication can be mostly observed on the success of the company or organization in case. In order to be successful, companies must focus on improving their communication style (Nielsen, 2013). This means that they must invest in technology developments, but also in the know how required in order to efficiently use these technologies in their attempt to improve communication.
Blogs…
Reference list:
1. Nielsen, L. (2013). Importance of Communication in the Business World. Retrieved July 28, 2013 from http://smallbusiness.chron.com/importance-communication-business-world-2877.html .
2. The Benefits of Instant Messaging for Your Business (2013). National Federation of Independent Business. Retrieved July 29, 2013 from http://www.nfib.com/business-resources/business-resources-item?cmsid=54733 .
Components of Business Communication and Their Relevance: A Conceptual Framework
Communication is one of the essential components to the professionals and organizations in the context of business management. This is because of the critical role of the communication skills in enhancing success and growth of the organization. In the execution of this research, the focus will be on the business communication components.
Organizational Business Communication
Most business educators think that they know readiness of their students in the context of employment opportunity, but in reality, there is little information on how the students would perform with reference to the expectations and requirements (Shrivastava p. 56). One of the essential components that hinder proper grooming of the student for the purposes of full-time employment is lack of direct feedback from the industry. Business faculty can only hope that the carrier-oriented education they offer to the student can translate to success in…
TASTES & COMMUNICATION
Business Communication
On a recent trip to India, Mr. Yang, a prominent Chinese executive, dined with his client Himanshu Jain. Mr. Yang commented that the food was spicy, which Mr. Jain interpreted as an opportunity to discuss Indian cuisine. After lengthy explanations, Mr. Yang commented again that the food was spicy. What happened? What barrier is likely getting in the way of clear communication and how could this barrier have been overcome?
This situation exemplifies a breakdown in crosscultural communication. There could have been several factors that contributed to their miscommunication. Language is likely a prominent factor in why they had a problem. Certainly, they must share some common language in order that they conduct business together, but because this cultural conundrum stems from a linguistic misfire, language barriers are a good place to start. There also seems to be some contextual confusion. Yang perceived his comment…
References:
Rentz, L.F. (2008). Chapter 16 -- Techniques of Cross-Cultural Communication. Business Communication: Making Connections in a Digital World, 11th Edition. The McGraw-Hill Companies.
Furthermore it has become critically necessary to be equipped technologically in handling today's increased IT demands for business communication.
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Video Conferencing (2006) GlobalMedia. Online available at: www.globalmedia.com.
Hart, Amy (2001) Global Communication Warming - The CEO Refresher. Online available at http://www.refresher.com/!warming.html.
Martin, Jeannet S. And Chaney, Lillian H. (2006) Global usiness Etiquette: A Guide to International Communication and Customs. Online available at http://doi.contentdirections.com/mr/greenwood.jsp?doi=10.1336/0275988155.
Global usiness Support: Creating the Infrastructure for International usiness Communication (2006) Nova's Communication-ased usiness Activities. Online available at http://www.nova.ne.jp/english/corporation/02jigyo/jigyou_business.html.
Jarvenpaa, Sirkka L. And Leidner, Dorothy E. (1998) Communication and Trust in Global Virtual Teams - JCMC 3 (4) June 1998. Online available at http://jcmc.indiana.edu/vol3/issue4/jarvenpaa.html
Global Alliance Joins the Organization of the World Congress on Communication for Development (2006) Global Alliance 5 July 2006 Online available at http://www.globalpr.org/news/industry_news_direct.asp?v1=86
usiness Communications Applications on Any Network (2005) Avaya White Paper May 2005.
Avaya White Paper, "New Era of Intelligent…
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Video Conferencing (2006) GlobalMedia. Online available at: www.globalmedia.com.
Hart, Amy (2001) Global Communication Warming - The CEO Refresher. Online available at http://www.refresher.com/!warming.html.
Martin, Jeannet S. And Chaney, Lillian H. (2006) Global Business Etiquette: A Guide to International Communication and Customs. Online available at http://doi.contentdirections.com/mr/greenwood.jsp?doi=10.1336/0275988155.
Global Business Support: Creating the Infrastructure for International Business Communication (2006) Nova's Communication-Based Business Activities. Online available at http://www.nova.ne.jp/english/corporation/02jigyo/jigyou_business.html.
E-Mail in Business Communication
E-mail: History, elation, and Impact on effective Business Communication
Email in Business Communication
Electronic Mail
Impact of Email to Business Communication
Implications of Emails as Business Communication Tools
Email is an important form of communication in today's organization that is increasingly seeing a geographical dispersal of the workforce. To communication tool has replaced traditional business letters and memos in preference for email memos. The research carried out a review of literature on email and business communication and found the tool is used in 100% of businesses today. However, despite the wide acceptance, the tool lacks in social and visual cues which lender the messages toneless. The lack of tone and physical gestures leads to misinterpretation, ill will, disconnectedness, loss of intellectual capital and integrity for the business. The research finds that the informal history of emails, heterogeneity among users, technological limitations in social-emotions, and lack of…
References
Agnew, D.S., & Hill, K. (2009). Email etiquette recommendation for today's business student. Allied Academies International Conference. Academy of Organizational Culture, Communications, and Conflict. Proceedings, 14(2), 1-5.
Barrett, M. & Davidson, M.J. (2006). Gender and Communication at Work. Burlington, USA: Ashgate Publishing Ltd.
David, D. & Mullen, J. (2009). Email Marketing: An Hour a Day. Indianapolis, Indiana: Wiley Publishing, Inc.
Dufrene, D.D. & Lehman, C.M. (2010). Business Communication. 16th ed., Mason, OH: South-Wester, Cengage Learning.
Integrated Business Communications
Integrated Business Communication. Write (3-4) page paper addresses: As a future executive, explain important communication issues face embark career. Discuss communication complex, complex,
Assessing integrated business communication today
Ultimately, business is about serving customers, and customers will not understand the value one's business can give them without effective communication. However, the need for effective communication is not limited to people who buy an organization's goods and services. The ability to frame a cohesive organizational message begins with strong, effective workplace relationships between employees and employers and then spills out into the other facets of the workplace.
Technology
Given the profound shifts that have occurred in workplace communication, it is necessary even for well-functioning organizations to review their standard operating procedures. Workers, thanks to the availability of online technology, are often spaced out farther from one another than ever before yet are also far more constantly connected: the…
References
Adams, D. (2012). How technology changed our workplace communications. Bit Rebels.
Retrieved from: http://www.bitrebels.com/lifestyle/technology-changing-workplace-communication/
Kiisel, T. (2012). Gimme gimme: Millennials in the workplace. Forbes. Retrieved from:
http://www.forbes.com/sites/tykiisel/2012/05/16/gimme-gimme-gimme-millennials-in-the-workplace/
Instead, it is seen as an essential tool that can help a variety of organizations to be able to increase their revenues and productivity. (Singh, 2009, pp. 1 -- 10)
At the same time, the use of social software has meant that many corporations have been reaching out to employees. This is because they are seeing how this can help to: improve collaboration and communication. One of the biggest problems that a number of different organizations around the world have faced; is that coordinating their various departments can be challenging. The reason why, is due to the fact that globalization has meant that a number of companies must establish numerous offices around the world. In the past this was problematic, because many organizations had trouble communicating with other offices around the globe from: issues such as differences in the time zones. This made it more challenging to communicate and monitor…
Bibliography
Cook, N. (2008). Enterprise 2.0. Burlington, VT: Ashgate Publishing.
Cross, R. (2004). Breaking the Mold. Boston, MA: Harvard Business School Press.
Kennedy, M. (2009). Trust in Social Networking. Social Networking Communities and E-Dating Services (pp. 225 -- 238). Hershey, NY: Information Science Reference.
Kerno, S. (2008). Limitations of Communities and Practice. Journal of Leadership and Organizational Studies, 15 (1), 69 -- 78.
During these times, politeness and sensitivity become necessary as this subject may be extremely emotional or explosive as many Israelis have lost family or friends in wars or bomb attacks. As Israelis are notably brusque, however, an Israeli might construe something an American deems cautious politesse as evasiveness or uncertainty. Since directness is prized, it is best to get straight answers when an Israeli questions, and/or ask straight questions. Before "getting down to business," an American business man/woman may be surprised that little small talk or "chit-chat" is exchanged. if/when an individual meets Palestinian Israelis, it is good to remember they value courtesy, dress and good form more. (Business Etiquette) the following reflect a number of points a businessperson needs to keep in mind when conducting business in Israel.
There may not be a correlation between a contacts' politics and his/her religious or ethnic background.
Initially, an individual should keep…
Works Cited
Business Etiquette. (2007). The Economist Newspaper Limited. 6 Dec. 2007 http://www.economist.com/cities/displayobject.cfm?obj_id=4422636&city_id=TLV.The Columbia World of Quotations. New York: Columbia University Press, 1996. 6 Dec. 2007 http://www.bartleby.com/66/23/38723.html .
Embassy of Israel. (2006). 6 Dec. 2007 http://www.israelemb.org/U.S.-IsraelRelations/landl.html .
Gu, Paul. (2007). Executive Planet. 6 Dec. 2007 http://www.executiveplanet.com/index.php?title=Main_Page .
Israel. (2007). World Atlas. http://www.graphicmaps.com/webimage/countrys/asia/il.htm .
Outsourcing
Business communication
Outsourcing: Pros and cons
The Apple Corporation has long proved to be one of the more resistant of the tech giants to outsourcing its critical functions. An important selling point of the Apple brand has been its superior customer service and hands-on personal attention. This has caused Apple to eschew call centers. Its &D is closely guarded under famously top-level security. Apple is able to charge a premium price for its products because of the high quality of its tech support, in contrast to its rivals. In 2006, Apple Computer Inc. decided not to build a technical support center in Bangalore, despite anticipated cost savings. "There was talk of the company hiring 3,000 workers by 2007 to handle support for Macintosh computers and other Apple gear... Apple never intended to outsource high-end software development to its Bangalore shop: Unlike most tech companies, Apple does almost all of…
References
Davis, Jim & Michael Kanellos. (1998). Apple may outsource iMacs. CNET. Retrieved
November 25, 2011 at http://news.cnet.com/Apple-may-outsource-iMacs/2100-1001_3-215529.html
Denyer, Paul. (2011). Outsourcing reaches rural India. The Washington Post.
Retrieved November 25, 2011 at http://www.washingtonpost.com/world/asia-pacific/outsourcing-reaches-rural-india/2011/07/04/gIQA9ighFI_story.html
Each time cards were exchanged, the Saudis turned over the American's business card expecting Arabic on the back instead of a blank card. While this would have been excusable by itself, under the circumstances, it only further highlighted to the prospective business partners that the foreigner was simply not well prepared to conduct business in Saudi Arabia.
The American waited patiently (at least from his point-of-view) until the multiple-course meal was over and then began spreading out his materials for a business presentation. Since then, he has learned that this also is a violation of Saudi business etiquette. Generally, Saudi business people do not necessarily discuss business at all during the first business meeting. Instead, they tend to use the first (and often the second) meeting just to establish a rapport. Again, the Saudi business men did not refuse to entertain the business proposal, but in retrospect, that was also…
Having this traditional silo-structured environment makes it very difficult to properly develop a curriculum surrounding service management. Because of this there is a significant gap that exists between the education received by business school graduates and the skills that they need to succeed in today's service heavy environment.
Non-traditional Business Skills and Tactics
Nontraditional business skills are often referred to as soft skills or people skills. These consist of the ability to communicate and understand people on an emotional level. These are often the skills that can determine the success or failure of a career (Thilmany, 2009). The skills are all related to human interaction. This includes most forms of communication, negotiation and leadership. Soft skills can be distinguished by different types such as informative, negotiating, listening, and communicative. Informative soft skills are those that send a message that has to be conveyed accurately. Negotiating or convincing soft skills is…
References
21 Business Skills Needed to Succeed. (2009). Retrieved September 22, 2009, from New
Horizons Web site: http://www.nhmn.com/COMMUNITIES/softskills/news/08-03-
19/21_Business_Skills_Needed_To_Succeed.aspx
Davis, M.M. And Berdrow, I. (2008). Service science: Catalyst for change in business school curricula. IBM Systems Journal, 47(1), 29-39.
In the modern business environment, communications policies also pertains to electronic transfer and storage of business information and correspondence. Likewise, communication policies dictate the rules differentiating permissible and impermissible uses of communications equipment for personal use as well as the privacy rights (if any) permitted employees on company time and equipment. Finally, communications policies also outline the expected protocols for business communications between co-workers, particularly with respect to the expected supervisory functions (ussell-Whalling 2008).
In my current company, the organizational culture permits "reasonable" personal use of company equipment and time, provided it does not amount to more than a nominal expense or compromise any aspect of efficient business operations. The privacy rights of employees to personal information disclosed or stored on company equipment is nonexistent and explicit acceptance of that policy is ensured through the computer log-in system that requires daily confirmation in the log-on process.
Business ethics reflects a…
References
Daft, R. (2005) Management 7th Edition. Mason: Thomson South Western.
Russell-Whalling, E. (2008) 50 Management Ideas You Really Need to Know. London: Quercus
Communication theory is described as any systematic explanations of the nature of the communication process. It's important for businesses and organizations to understand communication theory because they can't accomplish their objectives and goals without effective communication between workers. Since it focuses on analyzing the processes with which information is transmitted from the sender to the receiver, communication theory also focuses on the various ways with which information is transferred from one medium to another.
Generally, communication is regarded as the magical factor that can guarantee a happy long-term relationship and organization success (Dainton, 2004). It's an important factor within the Navy, particularly in the Casualty Assistance Calls section since this section deals with helping sailors who have suffered a casualty. Therefore, it's important for the Casualty Assistance Calls Officer to possess effective communication skills because his/her main duty is to provide information, resources, and assistance in the event of a…
References:
Brown, J.M. (n.d.). How Can Cultural Differences Affect Business Communication? Retrieved
December 20, 2011, from http://smallbusiness.chron.com/can-cultural-differences-affect-business-communication-5093.html
Dainton. (2004, September 16). Introduction to Communication Theory. Retrieved December
20, 2011, from http://www.sagepub.com/upm-data/4983_Dainton_Chapter_1.pdf
Communication is defined as both, the imparting or exchanging of information or news, and it is the successful conveying or sharing of ideas and feelings. The methods of communication can be verbal or non-verbal. In particular, the latter is known as demonstrative communication, which includes, the use of facial expression, body language, appearance, and various gestures to convey how he or she feels.
Non-verbal communication is might be used to reinforce verbal communication or as a form of communication on its own. For example, when introducing oneself to other, it might not be enough to just say hello but he or she may add to it a facial expression like a smile or a certain positive and friendly demeanor. As a sender of such demonstrative manner, the receiver will then be able to gauge how to react, which in such situation is positive. In addition, the way a person looks…
References
Stewart, G. (n.d.). Types of nonverbal communication: Listening Skills. Better business communication results. Retrieved November 6, 2011, from http://www.leehopkins.com/types-of-nonverbal-communication-listening-skills.html
Sutton, N. (n.d.). Pros & Cons of Nonverbal Communication | eHow.com. eHow | How to Videos, Articles & More - Discover the expert in you. | eHow.com. Retrieved November 6, 2011, from http://www.ehow.com/info_8117087_pros-cons-nonverbal-communication.html
This same thing would apply to the business purchase as well, as this is the stage when he sits back and goes over his decision, and if he has a doubt about the product at this stage, he would probably never repeat purchase at this company again.
Chapter 6, class notes," n. d.) customer is influenced by many factors when he is making a decision to buy a product or a service. His basic upbringing, his culture, the media, the important role that a role model may play in his life, and the influences that he may have from certain groups of persons may all play equally important roles, and in addition, marketers and advertisers too may obviously influence the consumer in attempting to influence or persuade them into making the all important purchase of a particular product or service. ("Consumer buying behavior," n. d) Although there are certain dissimilarities…
References
Kurtz, David L; Boone, Louis E. (2005) "Contemporary Marketing" Thomson South-
Western.
N.A. (n. d.) "Chapter 6, class notes" Retrieved 4 December, 2007 at http://www.udel.edu/alex/chapt6.html
N.A. (n. d.) "Consumer buying behavior" Retrieved 4 December, 2007 at http://www.learnmarketing.net/consumer.htm
This introduces another theoretical and practical difference between business proposals and formal research, and that is the evaluation of their results. Typically business proposals have specific revenue and cost objectives associated with them, yet lack the precision of results that formal research has. Business proposals' variability is not as easily quantified and measured, and therefore potentially overcome as the more planned approach of formal research. Formal research methodologies can take into account potential sampling errors, respondent biases and also control for specific errors in completing the study. The finite and highly measured result of formal research is in contrast to the business proposal's multitudinous effects on people and groups in the company it is meant for. Formal research also can be longitudinal or focused on comparing the implications of a given research methodology over time, with no specific payback except for the creation of knowledge. For business proposals it is…
References
Jeffrey Jablonski (1999). Teaching the complexity of business proposals. Business Communication Quarterly, 62(3), 108-111. Retrieved January 6, 2009, from ABI/INFORM Global database. (Document ID: 44309653)
Judd, Larry R. (1990). Importance and Use of Formal Research and Evaluation. Public Relations Review, 16(4), 17. Retrieved January 7, 2009, from ABI/INFORM Global database. (Document ID: 9051599).
Luuk Lagerwerf, Ellis Bossers. (2002). Assessing business proposals: Genre conventions and audience response in document design. The Journal of Business Communication, 39(4), 437-460. Retrieved January 7, 2009, from ABI/INFORM Global database. (Document ID: 238607751).
Communication within the context of management, my advice would rely primarily on teamwork. By relying solely on his secretary to conduct his communication, the student is not developing the necessary skills to become a successful manager. Management is predicated on effective communication. In many instances, the most effective leaders are in turn, the best communicators. Managers in particular must be able to articulate a compelling value proposition for their respective teams in order to achieve superior results. In order to inspire, communication skills must subsequently be developed. By simply delegating this task to his secretary, the management student is foregoing his own personal growth and leadership development (Kleiman, 2010).
Written communication in particular is especially important as the world's economies become more interrelated. In many instances, mangers are not subject to the geographical constraints that they were in the past. This provides better efficiencies in regards to communications as tools…
Reference:
1. Manfred F.R. Kets de Vries The Dark Side of Leadership - Business Strategy Review 14(3), Autumn Page 26 (2003).
2. Kleiman, Lawrence S. "Management and Executive Development." Reference for Business: Encyclopedia of Business (2010): n. pag. Web. 25 Mar 2011.
3. Lesikar, R.V., Flatley, M.E., & Rentz, K. (2008). Business communication: Making
connections in a digital world (11th ed.). Boston, MA: McGraw-Hill.)
This, perhaps, has made me more of an avid listener that is eager to appreciate what others have got to say rather than being a high decibel demagogue that would neither brook any resistance nor would tolerate any dissidence, however mild that may be.
Thus, the very essence of communication, which is nothing but a means of encouraging and stimulating others to share their views while attempting to skillfully shepherd them to veer around towards the speaker's perspectives, and the form it would finally acquire, is heavily influenced by the speaker's personal behavioral traits.
Listening as a Potent Tool for Effective Communication
We must have heard numerous times the exhortation, "Listen carefully, I don't want repeat myself," in some form or the other but in our excessive eagerness to make ourselves heard, we have ignored such requests and pleas and put an unceremonious end to many a potentially enriching communication.…
References
Carbonell, M. (2005). Extreme personality makeover: How to develop a winning Christ-like personality to improve your effectiveness! . Blue Ridge, GA: Uniquely You Resources.
Donahue, M.C. (1996, December 1). How active is your listening? (communication technique; includes advice for managing anger) . Current Health 2, a Weekly Reader Publication, pp. 23-25.
Frisk, B. (2007, May 11). Effective Listening a Forgotten Art That Can Open Many Doors. Daily Herald, p. 12.
Madrigal, D., & McClain, B. (2001, August). The secret of active listening. Tactical Response, pp. 50-52.
Employees become frustrated and develop negative views concerning management. Any animosity that the employee may exhibit could result in workplace violence. If employees are terminated or laid off under such conditions, resentment could lead to violence (Chenier 1998)." stressful work environment can also lead to poor service and customer dissatisfaction (aner 1995). In severe cases, problems communicating in the workplace can lead to the demise of a business or enterprise. Therefore, it is vitally important that workplace communications problems are addressed in a timely and appropriate manner. Over the next few paragraphs, we will discuss how communication problems in the workplace can be resolves.
Resolving Communications Problems in the orkplace
Stoppler (2005) explains that problems communication in the workplace will always exist to some extent. Therefore, managers and employees alike must find ways to resolve these conflicts. The author argues there are ten ways that communication problems in the workplace…
Works Cited
References
Brownell, J. (1994). Managerial listening and career development in the hospitality industry. Journal of the International Listening Association, 8, 31-49.
Carmichael, K. (1996). Conceptualizing Business Communication. The Journal of Business Communication, 33(3), 327+. Retrieved Chenier E. (1998) the Workplace: A Battleground for Violence. Public Personnel Management. Page Number: 557.
Cooper, L.O. (1997). Listening Competency in the Workplace: A Model for Training. Business Communication Quarterly, 60(4), 75+..
Communication Scenario
Situational Overview - The situation involves two individuals within a department inside a large industrial organization, Bing (employee) and Hart (supervisor). It appears that Bing is taking 2-3 electronic panels to his workbench, inspecting them together, and charging double or triple set-up time for his work. Hart has received a number of complaints about this and finally confronted Bing. Bing was upset about the confrontation, and brought in the Union representative.
Bing's view is that Hart is negatively focused on him directly, jealous because he has musical talent and works outside of the job. He portrayed Hart's comments as sarcastic and puerile, without anything constructive to say. Hart's view is that Bing is cheating and has been asked several times to stop the behaviors, but refuses to do so. Hart believes that he has the responsibility to the company to ensure honesty, and simply can no longer tolerate…
REFERENCES
Gregory, N. (February 26, 2010). 12 Secrets of Effective Business Communication. NOUPE. Retrieved from: http://www.noupe.com/how-tos/12-secrets-of-effective-business-communication.html
Shaw, M. (September 8, 2003). Hearing vs. Listening. Network World. Retrieved from: http://www.networkworld.com/newsletters/2003/0908manage1.html
Communication
The Power of Communication in Organizations
The unifying dynamic of all successful organizations is communication. The foundational elements of all successful collaboration, coordination and the synchronization of complex systems and tasks are predicated on a multifaceted and well-integrated communications network across an enterprise (Smeltzer, Glab, Golen, 1983). The highest performing organizations often have the most agile, open and knowledge-rich networks of their industries, making tacit and explicit knowledge easily shared across the entire ecosystem (Huseman, Alexander, Driver, 1980). When an organization's communication channels at the individual, group, division and corporate level are stifled or limited, productivity and eventually profitability will suffer. The upward and downward flows of communication within an organization determine the level of agility the company achieves as well (Huseman, Alexander, Driver, 1980). The goals of this analysis are to evaluate what happens in an organization when communication is limited, and second, how downward and upward communication…
References
Eisenberg, E.M., & Witten, M.G. (1987). Reconsidering openness in organizational communication. Academy of Management and the Academy of Management Review, 12(3), 418-418.
Huseman, R.C., Alexander, Elmore R., I.,II, & Driver, R.W. (1980). Planning for organizational change: The role of communication. Managerial Planning, 28(6), 32-32.
Nelissen, P., & Martine, v. S. (2008). Surviving organizational change: How management communication helps balance mixed feelings. Corporate Communications, 13(3), 306-318.
Smeltzer, L.R., Glab, J., & Golen, S. (1983). Managerial communication: The merging of business communication, organizational communication, and management. The Journal of Business Communication, 20(4), 71-71.
Annual eport
What differences, if any, do you perceive in the approach each organization presents in its annual performance? Is information and data presented clearly so that the reader can make clear inferences about how the organization performed?
I believe the two organizations, Bank of America, and JP Morgan format their annual reports to reflect the culture of the business. Bank of America, due primarily to the negative sentiments prevailing in the marketplace, structures their annual report to dispel myths regarding company performance. The tone of the report isn't overly optimistic nor is it overly pessimistic. The report reports the facts as they stand at that point in time. Conversely, JP Morgan's report is much more candid, truthful and optimistic, reflecting the company's outstanding performance. The report is filled with success stories, future growth prospects and failures along the way. JP Morgan, presents the facts clearly and in a concise…
References:
1) Rappaport, Liz; Fitzpatrick, Dan (October 19, 2011). "BofA Swings to Profit in Muddled Quarter." The Wall Street Journal. http://online.wsj.com/article/SB10001424052970204479504576638653920110530.html?mod=WSJ_hp_MIDDLETopStories .
2) Son, Hugh (October 18, 2011). "BofA Loses No. 1 Ranking by Assets to JPMorgan as Chief Moynihan Retreats" Bloomberg. http://www.bloomberg.com/news/2011-10-18/bank-of-america-loses-no-1-ranking-by-assets-to-jpmorgan-chase.html .
3) Ellis, David. "JPMorgan buys WaMu," CNNMoney.com, September 25, 2008.
More specifically, because the potential for miscommunication, misunderstanding, and pejorative or other negative interpretations is so much greater in remote communications especially through email (SHM, 2010), the implications of failure to establish trust remotely are even greater. As Yoong (2009) points out, that is largely a function of the fact that genuineness in expressions of cultural awareness and sensitivity (as opposed to patronizing or otherwise insincere) expressions is absolutely crucial.
Sincerity and genuineness are much more difficult to communicate effectively in impersonal communications media (SHM, 2010; Yoong, 2009). Therefore, appropriate expressions and other manifestations of cultural awareness and sensitivity are most appropriately communicated to virtual working groups via two-way video conferencing instead of other less personal methods of communications, notwithstanding the substantive sufficiency or factual accuracy of those expressions in writing, for example (SHM, 2010;Yoong, 2009).
esearch Design
This project relies primarily on a review of secondary research in the…
References
Douglas, C. And Zivnuska, S. "Developing trust in leaders: an antecedent of firm performance." SAM Advanced Management Journal. Society for the Advancement of Management. 2008. Retrieved December 30, 2010 from HighBeam Research: http://www.highbeam.com/doc/1G1-177101798.html
George, J.M. And Jones G.R. (2008). Understanding and Managing Organizational
Behavior. Upper Saddle River, NJ: Prentice Hall.
Maxwell, J.C. (2007). The 21 Irrefutable Rules of Leadership. Georgia: Maxwell
Business Communication
The success of any business enterprise depends on a multitude of crucial factors, one of them being the ability of its administrators to communicate in a clear and effective manner. The quality of business communications therefore, having a direct impact on the economic act, is hereby studied at four specific levels, as follows:
Interpersonal business communication
Negotiation
Conflict management, and last
Inter-cultural business communication
Interpersonal business communication
Melinda Knight starts her 2005 article at the premise that efficient business communications at the managerial level are quintessential for the overall success of the enterprise. Yet, despite this generally accepted notion, the managers have little actual training of interpersonal communications during their formation in universities or other non- U.S. MBA programs. While some programs have some unaligned courses of interpersonal communications in the business settings, other programs do not include the subject in their curricula at all. Knight asserts the…
References:
Agndal, H., (2005) Current trends in business negotiation research, Stockholm School of Economics, http://swoba.hhs.se/hastba/papers/hastba2007_003.pdf accessed on March 23, 2016
Beckers, A.M., Bsat, M.Z. (2014) An analysis of intercultural business communications, Journal of Business & Behavioral Sciences, Vol. 26, No. 3
Corkindale, G., (2007) How to manage conflict, Harvard Business Review, https://hbr.org/2007/11/how-to-manage-conflict / accessed on March 23, 2016
Hynes, G.E., (2012) Improving employees' interpersonal communication competencies, Business Communication Quarterly, Vol. 75, No. 4
Constructive attitudes towards work, leisure, time and change, set apart organizational models of attainment and enthusiasm, individualism as well as realization of self, and being humanistic as well as helpful that result in constructive culture that urges communications with individuals and strategies to assignments which will allow the employees to fulfill satisfaction needs of a higher plane and would bring about changes. (Aarons; Sawitzky, 2006)
As opposed to this, defensive attitudes to work, leisure and time are typified by looking for support and unanimity, being traditional and compliant, and being reliable and submissive that result in defensive culture. Defensive cultures support or completely need communication with individuals in manners that will not endanger individual safety and will not lead to changes. (Aarons; Sawitzky, 2006) Further, family, social mobility and religion are especially more vibrant that show conventional model of ancestry following and notions of family structure, as also modifications ushered…
References
Aarons, Gregory a; Sawitzky, Angelina C. (February, 2006) "Organizational Culture and Climate and Mental Health Provider Attitudes toward Evidence-Based Practice" Psychological Services. Vol. 3, no. 1, pp: 61-72.
Al-Nakeeb, Basil. (18 August, 2003) "Political Stability and Iraq's Privatization Strategy"
Middle East Economic Survey. Vol. XLVI, no. 33, pp: 17-20
Culture and Non-Verbal Communication" (n.d.) Retrieved 4 February, 2007 at http://www.cba.uni.edu/buscomm/nonverbal/Culture.htm
This became a major roadblock for the project with opposing views on the problem.
Finally, the manager spoke to the client and explained the situation. They agreed to extend the due date by a couple of months and the developers and testers felt that time was good enough to make the changes. So, communication helped to clear this stand-off between the team members.
Leadership style of the manager
The manager followed a democratic style of leadership. According to Daft (2007, p.44), "A democratic leader delegates authority to others, encourages participation, relies on subordinates' knowledge for completion of tasks, and depends on subordinate respect for influence." This is the exact approach that was followed by my manager and it proved to be effective. He could manage the entire project and could communicate easily with those located in different parts of the world.
Such a style of leadership was comfortable for all…
References
Daft, Richard. L. (2007). The Leadership Experience. Publication: Cengage Learning.
Hartley, Peter. Bruckmann, Clive. G. (2002). Business Communication. Publication: Psychology Press.