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Business Intelligence
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What is Business Intelligence?

Business intelligence (BI) refers to the strategies, technologies, and processes organizations use to collect, analyze, and act on data. It is studied across business programs in courses covering information technology management, operations, and strategic decision-making. The topic is academically interesting because it sits at the intersection of data management, organizational behavior, and competitive strategy, raising questions about how companies transform raw data into actionable insight. Concepts such as knowledge management, data latency, workflow management, and social-technological frameworks in organizations all fall within its scope, making it a rich area for both theoretical and applied inquiry.

Student papers on this topic take several distinct approaches. Case-study analysis is common, with real company scenarios used to evaluate how organizations implement or improve BI systems. Some papers focus on planning and development, producing structured BI plans or examining business process and workflow management as foundations for effective intelligence systems. Others explore knowledge management as a complementary discipline, analyzing how accessing and leveraging existing information within a firm supports broader BI goals. Forecasting applications, such as analysing and predicting future sales, represent another practical angle students frequently pursue.

A strong essay on business intelligence should anchor its thesis in a specific organizational problem or decision context rather than describing BI in general terms. Evidence drawn from measurable outcomes — improved customer support, faster decision-making, or more effective data use — tends to carry more weight than abstract definitions. The most common pitfall is treating BI as purely a technology issue; examiners expect students to address how organizational culture, processes, and strategy shape whether a BI initiative actually succeeds.

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Paper Undergraduate
UPS's use of information technology in supply chain optimization
United Parcel Service (NYS: UPS) ended its latest fiscal year with Revenue of $46B, attaining a net Income of $2.2B, which is a very significant accomplishment given how turbulent and difficult the global economy has…
Paper Undergraduate
Nurse-led change management at King Edward Hospitals NHS Trust
Analysis of Nurse-Led practice setting strategy
Paper Undergraduate
Crowdsourcing techniques for value co-creation in call centers
[EXCERPT] . . . promising phenomenon that lends itself to call centers' ability to improve their own and their other business units' efficiency is the employment of crowdsourcing. Crowdsourcing is an online, distributed…
Essay Doctorate
Business Intelligence in Healthcare and Resort Management
In the process of effective decision making for improving opportunities and performance of a business, a vital role is played by Business Intelligence (BI). Business Intelligence Systems understand the environments of organizations and follow a systematic information process. These systems have huge development costs but are widely created, implemented and used in mid-sized organizations, hospitals, resorts and hotels. The purpose of writing this essay is to analyze the lessons that I can learn from the implementation of business intelligence systems in clinics and resorts. Also I will analyze the role of social and technical systems in an organization.
Essay Doctorate
Data Warehouse Requirements and Project Planning for Universities
Project Plan and Requirements for a Data Warehouse
Paper Doctorate
Continental Airlines Go Forward Strategy and Real-Time Data Warehouse
The overarching objective of the Go Forward Strategy was to continually accelerate the gains made in customer relationship management (CRM), customer service, operations and the maintenance, repair and overhaul of their jets. What Continental was after was the ability to unify their entire operation into a highly integrated, coordinated customer-based platform that could be used for streamlining every aspect of their operations to exceed customer expectations and deliver exceptional value (Watson, Wixom, Hoffer, Anderson-Lehman, Reynolds, 2006). The Go Forward strategy further galvanized Continental unto a very focused strategy for ensuring their Enterprise Data Warehouse (EDW) turned into a Powerful catalyst for customer-driven change (Watson, Wixom, Hoffer, Anderson-Lehman, Reynolds, 2006). The $30M investment in the Go Forward Strategy was one of the most effective investments in technology any airline has ever made in technology, with Continental netting a gain of $500M in increased revenue and cost savings. In the first year alone, Continental was able to eradicate $7M in fraud and drastically reduce the threat of bankruptcy. In addition to all of these benefits, the company skyrocketed in customer experience ratings and customer satisfaction polls, becoming over time the most respected and favored airline (Watson, Wixom, Hoffer, Anderson-Lehman, Reynolds, 2006). Another significant benefit was the ability to integrate many diverse sets of customer, financial and operational data into a single system of record, which gave Continental a very significant competitive advantage over competitors. With the depth of analytics and business intelligence that Continental Airlines has been able to achieve, they are transforming intelligence and knowledge into a competitive strength which is the most advanced and mature level of analytics decision making there is (Cunningham, Il-Yeol Song, Chen, 2006). All of these benefits are also allowing the Continental culture to heal from three bankruptcies and become stronger as a result, which has also given the entire company a chance to resurrect itself and serve customers more effectively than ever before.
Paper Undergraduate
Social Marketing Analytics and Cloud-Based Business Intelligence
The emerging area of social marketing analytics which is today delivered on the Software-as-a-Service (SaaS) or cloud platform (Lawrence, Melville, Perlich, Sindhwani, Meliksetian, Hsueh & Liu, 2010) is used for…
Paper Doctorate
CRM and Data Warehousing Strategy at First American Corporation
The transformation of First American Corporation (FAC) from a $60M loss in 1990 to $211M in 1998 can be attributed to the greater levels of effort and high priority placed on putting the customer and their needs at the center of the business. The many investments in Customer Relationship Management (CRM) systems, analytics platforms, integration of marketing, sales and financial reporting systems which combined to form the VISION data warehouse are pivotal to the ongoing efforts at attaining profitability and performance. As FAC has been able to achieve significant results using the Tailored Client Solutions (TCS) strategy, the most critical success factors of this framework can all be attributed to how they unified customer experiences across all segments First American serves. The initial results have been impressive, yet there is much more work that needs to be done in order to gain even greater profitability and customer loyalty. The intent of this assessment is to illustrate how FAC can continually gain greater market share while increasing customer loyalty and profitability in the process. The formidable investment in analytics, BI and CRM systems is paying off, yet there are additional initiatives FAC can take to further grow beyond its current constraints and become a dominant force in the industry. The Tailored Client Solutions (TCS) strategy that includes client information, flexible product lines that can be customized to customers' specific needs, support for distribution management, and consistent service are also proving to be a scalable, highly effective platform for serving the three dominant customers as well. What needs to be included is more of a focus on how to transform these customer experiences into a foundation of ongoing trust. With the series of insights and recommendations gained from this analysis, FAC will be able to become a trusted advisor to its most valuable clients while also using the pervasive analytical platform to better understand their needs, preferences, wants and requirements. It is the intent of this analysis to show FAC how best to accomplish greater customer loyalty, increase customer trust and understand customers to a greater depth and with greater insight than ever before. All of these efforts are unified by deliberately choosing to deliver a perfect customer experience to every customer on every interaction.
Paper Undergraduate
IT Security Outsourcing and Offshoring Business Intelligence Plan
The international economic community is now focused on the financial crisis which commenced within the United States and soon spread out across the rest of the world. Additionally, recent emphasis is being placed on the…
Paper Undergraduate
Manufacturing Management: Navigating Globalization and Supply Chain Disruption
A Case Study From the Perspective of the Manufacturing Manager