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Crisis Communication
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What is Crisis Communication?

Crisis communication is the study of how organizations, governments, and individuals manage information and messaging during emergencies, disasters, or reputational threats. It appears across communications, public relations, business, and emergency management curricula because it sits at the intersection of strategy, ethics, and real-time decision-making. Students are drawn to the topic because crises expose the strengths and weaknesses of institutional communication systems under pressure, making it a rich area for both theoretical and applied analysis. Corporate communication frameworks, media relations protocols, and emergency management procedures all feed into the discipline, giving it relevance in professional contexts from newsrooms to boardrooms to government agencies.

The papers in this collection reflect a wide range of approaches. Many take a case-study format, examining how specific organizations or directors of media relations and emergency management handled disaster scenarios step by step. Others are policy-oriented, focusing on contingency planning, corporate risk management, and the role of social media as a crucial channel during emergencies. Some papers explore ethical dimensions, such as reviewing client situations through an ethics committee lens, while others survey academic research literature to synthesize best practices in crisis messaging and audience targeting.

A strong essay on crisis communication needs a clearly scoped thesis centered on a specific phase, context, or communication failure rather than attempting to cover every aspect of crisis response at once. Evidence drawn from documented case studies, organizational protocols, and research literature on media and message strategy tends to carry the most weight. The most common pitfall is treating crisis communication as purely reactive; strong work acknowledges that preparation, audience awareness, and message consistency during the crisis period are equally important components of an effective response.

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Paper Undergraduate

Designing a crisis communication response to Toyota's accelerator pedal recall

This analysis provides guidance form an ethical standpoint of how Toyota can recover from the accelerator pedal problems they had had and the lives lost as a result. It is ironic Toyota had these problems as they are known for having an exceptional supply chain system. The service recovery aspects of the strategy are also included.

Essay Undergraduate

Cultural competence and conflict resolution in the Hainan incident

Cultural competence is the interaction of different individuals of different cultures, social and economic backgrounds, in business organizations, government agencies, non-profit organizations and human resource departments. It incorporates four essential and fundamental concepts: consciousness of perception on culture, differences attitude regarding culture, information on cultural practices and perception and skills regarding cross-culture.

Paper Undergraduate

Corporate crisis management planning and response strategies

Disaster and Crisis Prevention and Mitigation – Annotated Bibliography This is a project outline and Annotated Bibliography for Business Continuity during Crises. The pre-crisis portion diagrams the steps regarding corporate processes to management of issues to prevention planning. The outline also sets forth steps to be taken during the crisis by the crisis management team, internal communications team and external media team. The outline then delineates a post-crisis response dealing with continuing assessment and refinement of corporate planning for anticipated crises. Finally, this project sets forth an Annotated Bibliography of scholarly and practical sources for fleshing out the pre-crisis, mid-crisis and post-crisis steps.

Research Paper Doctorate

Public relations proposal for revitalizing United Airlines' image

¶ … PR proposal for revitalizing the public image of United Airlines. It has 9 sources.

Staff self-evaluation program for employee performance improvement

Employee training is a critical success factor in any organization. Training programs are often adopted with the aim of empowering, motivating, and enhancing capacity building among employees. This study has formulated a two-day program aimed at training a group of twenty employees. The two training needs primarily ground the nature of the campaign as one responding to intrinsic self-accountability to achieve personal satisfaction and organization goals. The proposal has constructed a budgeting framework to guide on the general costing agenda.

Research Paper Undergraduate

Crisis communication planning and the Tylenol case study

Crisis communication is the official reaction to a business or industry situation that runs the risk of escalating intensity, falling under close media or government scrutiny, interfering with the normal operations of a…

Paper Doctorate

Mixed-method analysis of public relations crisis communication strategies

¶ … data collection and the sources to be utilized for this project. The highlighted gaps in knowledge will be investigated with the help of two research methods. The research methods have been chosen on the basis that…

Essay Doctorate

Health communication and crisis communication in disease prevention and management

¶ … Library- Health Literacy and Communication Skills

Research Paper Undergraduate

Crisis management failures in Hurricane Katrina and the Toronto SARS outbreak

New Orleans' Hurricane Katrina and the SARS (Severe Acute Respirator Syndrome) outbreak in Toronto

Paper Undergraduate

Crisis communication strategy and spokesperson selection for GCCPL

In personal and in professional life, often times it's not the contents of the crisis which matter so much, but they way in which the professionals who are in charge of it handle the particular crisis.

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