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Communication is a course of action in which the information, ideas, thoughts, feelings, emotions, opinions and knowledge are exchanged between two or more people. This meaningful interaction can be in the form of speech, signals, writing, or behavior. This two-way interaction is an integral process not only in the on a daily basis but is equally significant at the workplace, as it helps elevating the communication gap (Wood 2011).
However, effective communication is essential in order to have successful exchange of clear ideas and information between the parties. Indeed, the individuals at the workplace must possess the ability to effective communication. This is vital as it leads to planning, organizing, leading and controlling in a successful and effectual manner. Moreover, poor communication amongst the workforce and the management would be a huge loss to the organization and in achieving overall aims and objectives (Wood 2011).
There…… [Read More]
Communication Skills Self-Assessment
Speech and language pathologists are considered to be experts in the field of interpersonal communication. Yet these professionals readily agree that although they may be experts in disorders of communication, they "are not experts in 'communication,' particularly that of interpersonal communication" (Montgomery, 2006). A fundamental reason that someone might not be skilled in interpersonal communication is that they have difficulty attending to and processing all of the unpredictable things that happen during interpersonal transactions (Montgomery, 2006). One factor that underlays successful interpersonal communication is the ability to make others feel comfortable and engaged as communication partners (Montgomery, 2006).
(a) Consideration of communication partners. I believe that my interpersonal communication skills are strong, and I base this belief on the following ideas. The place to begin in communication is with clear articulation and complete thoughts. It is frustrating to be a communication partner with someone who…… [Read More]
Communication and Gender in Movies
Cinematic Gender Communication
Gender plays a fairly important role in regards to communication and its effectiveness and nuances. This fact is largely due to the immense value which people have always placed upon language, which can be thought of as a means of identifying and, in some instances, even defining what it means to be of a particular gender since "communication is thought to be, at once, the process by which we learn to be male or female, and the product of our attempts to behave sex appropriately" (Arliss, 1991, p. 10). In the 21st century in particular, communication has increasingly become attached to the concept of computer-mediated communication, in which the dimensions and boundaries of communication take on subtly different aspects that are not found in everyday, face-to-face communication. The 1998 major motion picture release You've Got Mail exemplifies a number of these facets…… [Read More]
With such events still expected, the lessons to be drawn from this case is that extensive cross-cultural consultation needs to be conducted among the representatives from both sides hence ensuring there is a cultural balance and no disregard for one culture. Timely, open and continuous communication needs to be fostered between the two sides as this will give chance to iron out the few differences that may emerge.
Bambacas, Mary & Patrickson, Margaret, 2008, 'Interpersonal Communication Skills That
Enhance Organizational Commitment', Journal of Communication Management, Vol 12, No 1, Pp 51-72.
Freeman , McWilliams C, Gorter . & Williams S, 2007. 'Dental Students Interacting
with Dental Nurses: An investigation of the role of gender and ethnicity in inter-professional communication and working styles', British Dental Journal, Volume 202, NO. 2, Pp 96.
Hassan Zarei Matin, et.al, 2010, 'elationship Between Interpersonal Communication Skills
and Organizational Commitment (Case Study: Jahad…… [Read More]
Here, people always attribute causes to actions and happenings, with the belief that everything has an explanation only if we could look deeper enough (Changing Minds, 2011). This theory serves to show how people have very different perspectives to happenings or events in the daily lives, and these varying views can easily stray into power imbalance, prejudice and such like vices ultimately affecting the communication process.
Under attribution theory, there exist two possible justifications or explanations that are normally forwarded concerning a behavior hence acting as noise to communication. The first is the intrinsic or internal justification; this gives explanation for an event as having been internally motivated. The internal motivations include personality, abilities, and traits that are displayed or observed in the individual. For instance, in our scenario above, I blamed the character of the partner, the jealousy within her, for the lack of consideration for my request. As…… [Read More]
Verbal communication includes the words that are physically spoken, as well as factors, according to the video, such as tone of voice, rhythm of speaking, word choice, and emphasis. Experts and researchers in the field of communication assert that nonverbal communication composes more than half of the communication among people. Nonverbal communication has a variety of factors such as eye contact, gestures, body language, the setting, and even the dress of the person speaking. The paper explores principles of effective verbal and nonverbal communication and considers how they relate to or affect professionals in health care.
Communication of all kinds is particularly critical in the field of health. A key principle to effective communication is that all forms of communication are contextual, that is, they derive their meaning(s) from the context within which the communication was done. Context, which is directly related to the video's concept of paralanguage, is…… [Read More]
Communications Training Program
Kudler Fine Foods & Wine
The objective of this work in writing is to develop a communications-training plan for Kudler Fine Foods & Wine. The communication-training plan will improve the virtual organization's communication process.
Communication Training Program Objectives
The communication-training program that is effective is one that is well planned and one that understands the objectives of the training program. The first step in an effective communication-training program is being clear about the company's overall communication objectives and understanding what the company wants to achieve, when they want to achieve and why they want to achieve. (Mindtools, 2012, paraphrased) The second step in an effective communication-training program is understanding the audience therefore, the audience should be identified, and various audiences listed. Audience groups include any groups that the company needs to communicate with. (Mindtools, 2012, paraphrased) The third step in an effective communication-training program is that of…… [Read More]
The Hunter-Worth situation is an interesting example of cultural communication breakdown. In this instance, the breakdown has led to several problems. There is conflict between Hunter-Worth and the Mexican plant, and there is a shortage of the toy. The problems are related. The communication breakdown has resulted in Hunter-Worth management not knowing what the problem with the toy is. While Moore might not think so, resolving the conflict is going to be critical to getting the toys, which is the ultimately objective.
The case can be analyzed in the context of the differences between communication styles and business cultures in the U.S. And Mexico. There are several issues. First, there is the issue of hierarchy and formality. In Mexican culture, hierarchy and formality are important. This means that communications are governed according to a set of rules. Vicente assumed, for some reason, that these same rules applied to the…… [Read More]
The unique part of the human mind is that it requires two distinct yet complementary sides that work in concert to bring about reality. In most cases the right side of the mind or brain is the more abstract and artistic component. The left side would therefore be a modeling or constructionist component. Using this framework, it is necessary for both components to come together and bring that's side influence to the total picture.
Littlejohn and Foss use these two distinctions as a meta- model and bases the rest of their arguments and these two methods of deciphering communication. While this argument spans the area covered by many academic disciplines, this appears to be an ontological problem for these authors. Being, existence and becoming are too subtle and complicated to be addressed solely by words and models. The basic set up of the mind is what brings things…… [Read More]
Communication is a necessity for any relationship -- whether personal or professional; without communication there is not a relationship. Though communication is the basis of every relationship, there are good forms of communication as well as not-so-good forms of communication (which we are all probably very aware of). Good communication is imperative in the professional sphere because communication in the workplace is synonymous with information (Dainton & Zelley 2010, p. 2). Good communication, however, is a rather uncertain term or idea because of the fact that what one considers good communication may not necessarily be understood by another depending on that person's culture and/or gender -- thus making it "bad communication." This causes misunderstandings and frustration within individuals, perhaps blaming themselves or the other person for not "getting through."
Men and women see the world very differently because their individual experiences are vastly different. Not only that, but communication is…… [Read More]
An example of effective demonstrative communication is when a person is nodding while receiving information from the sender. However, when a person is talking to someone who has his/her arms folded, it's likely to be interpreted that he/she is defensive, cold, or uncomfortable, which is ineffective demonstrative communication.
Listening and esponding in Demonstrative Communication:
Similar to other forms of communication, listening and responding is an important aspect of demonstrative communication (Sheridan, 2011). Listening and responding are specifically critical for demonstrative communication because this form lacks the complexity provided by language and has limited distance. Notably, the process of listening and responding while using this communication form is a necessity for both parties in the interaction i.e. The sender and receiver of the message (Hampton, 2011). The need for the process of listening and responding originates from the fact that people learn more through others' actions, which are brought by demonstrative…… [Read More]
Communication Improvement Plan for the Sheriff's Department
The Communication Improvement Plan (CIP) is an initiative that seeks to establish, formalize, and institutionalize proper communication protocols in the Sheriff's Department. The rationale for developing the CIP stemmed from the specific needs of the department, specifically: (i) to establish protocols that reflect proper communication flow in dealing with specific concerns or issues relevant to the work of members of the Sheriff's Department; (ii) to promote the establishment of "institutional memory" through consistent documentation of every activity and relevant issues and concerns that members of the Sheriff's Department deal with in the course of their work; and (iii) to serve as a guide to developing resolutions in issues, conflicts, or concerns that might arise among members of the department.
Creating proper communication protocols does not mean that informal communication will not happen within the department. Informal communication is inevitable, as each member of…… [Read More]
1). However, there are several weaknesses or gaps that need to be addressed, according to my assessment. One of the core issues or weaknesses in my communication is related to my ability to give oral presentations. I believe that this gap can be easily addressed via training. The textbook by Baack (2012) outlines some of the core tips for designing effective presentations, both oral and written. eferring to this text, as well as to experienced public speakers, I can improve my ability to deliver compelling oral presentations without being nervous. Interactive web-based training has also been proven effective in helping to improve one's communications skills (ider, Hinrichs & Lown, 2006).
In the healthcare sector, "physicians' interpersonal and communication skills have a significant impact on patient care and correlate with improved healthcare outcomes," (ider, Hinrichs & Lown, 2006, p. e127). Because I may or may not work in the healthcare sector,…… [Read More]
Communication Channels Presentation
ecently, we received a donation of a state-of-the-art resonance imaging machine from a local organization impressed with our stellar performance. It is the only machine of its kind in the area. As the project manager, my responsibility in this case includes educating members of staff on the use of the imaging machine. I will also be required to inform the public of the availability of this new technology.
Communication Channels to be Utilized
To increase my chances of success in this case, I will ensure that I select the most productive and effective communication channel. In seeking to train employees on how to utilize the new device, I will largely be relying on informal communication. This could be through scheduling meetings, organizing training sessions, or sending out memos. It is however important to note that although I will largely be relying on formal communication, my success will…… [Read More]
Communications skills test I took was from MindTools.com. I scored a 33 on this test. This level says that I need to work on my communications skills (36 is the threshold for the next level up, and 75 is the maximum score). The assessment was further detailed on different elements of communication. On the element of planning the message, I scored 7 out of 15. The second element is encoding, where the score was 8 out of 25. This part of the assessment seems to contradict itself, however, so cannot be taken too seriously. The implication here is that I should have a clear, well-crafted message but that I would need to consider how the receiver will perceive the message. It is impossible to present a clear message when you are guessing at how the receiver will perceive the message. Clarity is not achieved through guesswork and then rambling to…… [Read More]
They allow for give-and-take and the expression of a variety of opinions, questions, and suggestions. However, if the goal is simply to disseminate information with no need for give-and-take, those attending may be frustrated if they have comments they want to make but the meeting is not intended for two-way communication. A memorandum or other such bulletin might be more suitable for one-way communication.
COMMUNICATION SITUATION ANALYSIS MATRIX
Publicizing a change in employee benefits
While email might be cheaper, the company has to make sure that all employees get this important message. Email isn't always read promptly, and individual filters for spam, etc. may result in some people never seeing it.
This is a formal and difficult thing to tell people. In a letter, the writer can choose words carefully and include resources those who are laid off can use to find…… [Read More]
Communication Competence- Online
Communication, Communicator Characteristics and Competence: The Case of Online (Internet-Mediated) Communication
In the present century, computer and the Internet have become the most widely-used technologies. Since its inception in 1994, the Inter-Network, popularly called the Internet, has revolutionized the way people communicate and interact. The computer and Internet technologies offer promising opportunities for upgrading the quality of human life. They have permeated every aspect of human life, particularly the fields of leisure and entertainment, education, and entertainment.
The arrival of the Internet in today's society is marked as a new stage towards further development and integration to the so-called "cyber-community" of users from all over the world. Avid online users, with their receptiveness for new computer technologies, have learned to utilize the Internet for academic, work, and even personal activities. Because of its accessibility and wide reach, one would think that almost everyone uses and is 'connected'…… [Read More]
Women and men vary not only in their choice of language but also in their conversational behavior. Differences have been found in turn-taking (who speaks when), expressivity, the selection of topics, and the use of humor.
Men have been found to take more turns and to talk more in mixed groups, in part because they interrupt women more often and answer questions not addressed to them. Turn-taking violations may take several forms: overlaps-two people speaking at once because the second speaker has started before the first one finished; interruptions-two people speaking at once before any signal that the first is near the end of the statement; and delayed minimal response. In same-sex conversations, turn-taking violations seem to be fairly equally divided; but in male-female conversations, practically all of the overlaps and interruptions are by male speakers, a general disregard by males for female speakers. In a study of turn-taking among…… [Read More]
This incident is evidence that the communications systems between all of the agencies are not linked in a way that is appropriate or helpful to ensuring that the citizens of the United Sates are safe. This failure of the agencies to effectively communicate with one another must be remedied to ensure that terrorist activities do not occur in the future.
It is imperative that businesses understand the vital role that communication plays in ensuring that an organization can meet all goals and objectives. In the case of the intelligence community in the aforementioned case study, there was a failure to communicate as it pertained to the appropriate information reaching the correct people. This failure lead to an attempted attack. It is recommended in the future that the intelligence agencies make a concerted effort to unify their information systems in a way that ensures that important information gets to the…… [Read More]
While most people might think that they understand what communication is, the minority of people communicate with true effectiveness. "Communication is defined in a basic way as a process in which an individual initiates messages using verbal and nonverbal symbols to express meanings in such a way that similar or parallel understandings are aroused in all the communicators involved" (DeFleur et al., 2005). Communication competency is when the meaning is clearly lucid and understood from the speaker to the listener and that no one is offended by the message. One could argue that communication competency requires a certain degree of emotional intelligence attached to it. Part of emotional intelligence involves being able to listen comprehensively and address people in a clear and understandable manner without making anyone feel marginalized or put down. Essentially communication competency means more than just all parties have comprehension of a given message; there…… [Read More]
What is the communication problem?
When two cultures meet, both are likely to be ethnocentric. Those from the United States, try to find similarities in the other cultures with that of their own. Brazil as a country is unique in many ways. It is stated that what was considered non-fashionable in U.S. -- for example being fat is taken as natural in Brazil. (Palka, 2006) Thus in that culture messages regarding body fitness may have a different meaning than in the weight and figure conscious U.S.. The culture of the U.S. will enter into all communications that emanates from the country. As a result it is possible that the communication development as seen from the U.S. angle may not match those that are at the receiving end in Brazil and vice versa. The historical reason is that Brazil is yet to develop its economy. There is a lot…… [Read More]
It will be important for me to recognize my own culture and the way it affects my interactions with others. I must understand how the culture I am familiar with differs from that of people I interact with daily. I have to work to understand or uncover any similarities that exist between cultures I interact with as well. This will make communication easier and assure it is based on "factual" information rather than stereotypes or ethnocentric behaviors (Samovar, Porter & McDaniel, 2006b).
When I spend time with people who have the same culture as I, then I am more likely to communicate with them openly and freely, without having to change my communication patterns or styling to adapt to a different belief system or communication style that may seem foreign.
In times of old, intercultural communication was not commonplace, therefore stereotyping was much less evident than it is today, because…… [Read More]
Since the show is filmed in a documentary or cinema verite style, characters often look at the camera, or even say their lines to the camera for added comedic effect. In this situation, Ann casts many uncomfortable looks at the camera as Leslie unloads all of the study materials, snacks, and energy drinks from the dolly she has loaded-up for Ann's all-night cram session. Ann looks at the camera in order to avoid actually telling Leslie that she is not as excited about the interview as her friend. Keeping the format of the show in mind, it is more complicated to determine whether or not the camera acts as an intermediary in the conversation, but since the camera offers no actual verbal input of its own, we will argue here that there is no intermediary in the conversation. Despite Ann's uncomfortable looks at the camera, she does actually communicate her…… [Read More]
Some people are very apprehensive when it comes to communication, and others are much more open and talkative. Those who have apprehension where their communication is concerned tend to be shy and withdrawn, and they often focus on quiet time at home instead of being out and about with friends or in large groups (DeFleur, Kearney, Plax, & DeFleur, 2005). According to DeFleur, Kearney, Plax, & DeFleur (2005), communication apprehension is the "fear experienced in anticipation of or during communication encounters." (pg.276). In other words, many people would call this "stage fright." It may seem silly to those who do not have to deal with it, but for those who are actually truly apprehensive when it comes to communication it can seem very real and highly significant. It can also hurt these people when they attempt social interactions and when they go after jobs for which there is…… [Read More]
Communication competency: Self-analysis
Communication competency is defined as "the degree to which a communicator's goals are achieved through effective and appropriate interaction" (Lane 2000). Whether we are aware of it or not, we are always communicating. But our intentions are not necessarily transmitted in an effective fashion to those whom we would like to receive our messages. Because "the goal of communication is shared meaning" self-awareness of how a message is received by others is a critical component of good communication (Lane 2000). Competent communicators understand explicitly what their goals are and the mentality of the person on whom they are using their persuasive skills. Communication competency is always situational. Competency involves "using knowledge of self, other, context, and communication theory to generate adaptive communication performances" (Lane 2000).
For example, speaking to an audience of my peers requires a level of conversational informality vs. speaking to…… [Read More]
Communication is the process of transmitting and receiving ideas, information, and messages. The rapid transmission of information over long distances and the ready access to information have become conspicuous and important factors of human society, especially in the past 150 years"(D'Aprix p.96). The encyclopedia definition of communication encompasses the idea of exchanging a variety of messages with others. Communication in the business world is imperative for success. This is especially true for interpersonal communication, communication between management and staff, and for practically every other contact a business has, both within its own establishment and the outside world. The process of communication is very complex and is a major factor in the success of a company. This paper will focus on the different types of communication, including verbal, word choice, and tone, as well as factors that influence successful communication. The implication of new technology will be taken into concern.
In…… [Read More]
Communications is an evolving and exciting field. What other field combines sociology, written and spoken expression, and attempts to understand the various implications of technical and written media upon the way individuals interact today? Only after academic study did I begun to understand how the way individuals now consume their media through interactive means such as the Internet, has had a profound impact upon the way the media impacts modern life.
Communications is a field with an ever increasing impact upon individual lives, and a more and more diverse impact as to the way individuals perceive themselves in terms of their race, gender and socioeconomic status. What will it mean as more individuals communicate through a media where their race and gender are in doubt, yet they are still bombarded with racially and gender coded advertisements? I hope to ultimately obtain a PhD in Communication Studies and to become a…… [Read More]
Other cable news channels and the broadcast news shows also offer infotainment. Like CNN, the content and points-of-view generally do not challenge and I have found that the mass media underestimates the intelligence level of the viewers so much so that content is "dumbed down."
However, some television news sources are able to break the mold. Comedy news spoof program the Daily Show makes fun of the media's faults while at the same time reporting key headlines with a sense of humor. Similarly, the late night comedians on major networks, including David Letterman, also add a humorous twist on current events but focus more on celebrity gossip. In fact, celebrity gossip seems to be one of the most popular subjects for discussion on television news shows. I have also noticed little variety in the type of advertisements available and since paying more attention to the media have been more keen…… [Read More]
Disney is an excellent example of this -- it produces children's cartoons, children's and adult films, hosts several theme parks, publishes books, videos, and toys, as well as owns ABC.
Vertical integration, within its sphere, seems most immediately damaging to competition. Google has effectively vanquished its competition within the search engine market. Disney has considerable competition in the sphere of network programming with CBS and NBC, and other movie studios compete with it for dominance of the cinema. However, in terms of the competitive market of ideas in a democracy, horizontal integration seems more dangerous. When you turn on the television, surf the Internet, listen to the radio and open up a newspaper, and hear these diverse media blare the same headlines, many stories are likely to be lost, as well as different points-of-view. Very few people only access one type of media, so if one firm dominates a single…… [Read More]
As its most basic function of receiving coded messages, listening is a necessary component of communication in the workplace. Without listening, communication is a one-way street; a message is orphaned without an audience. Listening is a critical enough component of communications to warrant its own professional journal, the International Journal of Listening. To listen means much more than to hear, or even to take notes during a lecture, or even to respond. Listening entails a cluster of activities, attitudes, and cognitive states that create conduciveness to communications effectiveness. Listening is the cornerstone of effective communication in any workplace environment, and the most important skill of effective communicators.
There are many different types of listening behaviors, and some are more effective than others in certain situations. Effective communications depend on an understanding of what not to do, as well as what to do to foster listening behaviors. ester (2012) identifies…… [Read More]
Communications Training Program
One of the most challenging aspects of leadership is keeping employees engaged and experiencing ownership of their jobs. In defining a communications training program, the need for equipping managers with the skills necessary to excel as leaders who can keep motivation strong is addressed. The book Drive: The Surprising Truth of What Motivates Us (Pink, 2011) is an excellent book to base a communications training program on. Presented in this analysis are several reasons why this book is an excellent choice to build a communications training program around.
Creating and Sustaining Motivation
What makes Drive so compelling as a book to base a communications training program on is its orientation towards motivation as an intrinsic factor that can be nurtured and grown over time. A common criticism of this type of book is that it relies on pop psychology alone, and that in reality the…… [Read More]
COMMUNICATIONS & TECHNOLOGY IN EDUCATION
Part One ~ Mission Statement
The Partnership for 21st Century Learning (P21) contends that 21st century learning, no matter where it takes place, should accomplish a few primary objectives and a series of secondary objectives. (2012, www.p21.org) P21 knows that the use of technology cannot be ignored and that the use of technology within the classroom should be interactive as well as educational. The four primary objectives 21st century learning should achieve are: Core Subject & 21st Century Themes; Learning and Innovation Skills; Information, Media & Technology Skills; and Life & Career Skills. (2012, www.p21.org)
These objectives honor that some elements of education should not change. Core subjects are still critical elements of formal education. The objectives acknowledge that the world is a different landscape, socially, culturally, economically, and technologically; therefore, the young generations should be educated in 21st century themes. The technology that…… [Read More]
For groups to operate effectively, communication is essential. In basic terms, effective group communication is critical for purposes of enhancing sharing of information, consensus building as well as plan implementation. This discussion will, amongst other things, concern itself with communication behavior in groups.
How Groups Form
It is important to note that when it comes to "how" groups form, one of the most conclusive frameworks explaining the same was formulated by Bruce Tuckman. According to this framework, a number of steps precede group formation. In this regard, it can be noted that when first established, group performance may not be optimal. Hence groups go through several developmental stages as they seek to achieve an optimal level of effectiveness and productivity.
Why Groups Form
To begin with, based on the propinquity theory, groups are likely to form when we have individuals working or living in close proximity with one…… [Read More]
At this point, the organizer should determine the top five or so issues to identify common themes such as lack of respect and dignity; no input with management; unfair, arbitrary treatment or favoritism. Are wages and benefits lower at the workplace than what workers are getting in similar jobs in the same industry? These findings should be written up.
The CWA cautions that although union-organizing activities are legal and protected under the laws of all states, organizers should ensure they only discuss these issues when they are on breaks, off of company premises, or away from designated work areas. It is also strategically advisable to avoid alerting management to the union-organizing activities as long as possible to delay retaliatory anti-union campaigns.
Building a committee.
After determining support for a union exists around key workplace issues, the CWA recommends that the organizer form a committee of co-workers that is representative of…… [Read More]
Incoming photons were either reflected off of the initial detector surface or they passed directly through the device without being absorbed by the nanowire filament. Optical transmission losses such as these represented a major stumbling block for researchers intent on improving the efficiency of these systems, which had only been able to reach efficiencies of around 20% (Gawel 25; Rosfjord et al. 528). Efficiencies as low as this do not represent sufficient sensitivity for these photo-detectors to be effectively implemented in interplanetary communications.
The design of the MIT photo-detector is relatively simple from an engineering standpoint. This is especially true considering the high degree of efficiency it is capable of producing. Of course, the simplicity of the design belies the significant calibration the device requires: the nanowire must be cooled to almost absolute zero, the glass gap of the photon trap must be a very specific function of the wavelength…… [Read More]
Whether communications theorists want to keep areas of interest separated, it was clear to Miller and ose that those who worked in the field wanted to combine them, and perhaps needed to combine them in a marketing context in which more people had more access to more forms of information delivered in more formats than ever before. In other words, media and particular the Internet and its increasing sophistication, with streaming video and its inherent interactivity, made it essential for anyone with a message to understand fully how messages could be delivered and how they might be received. The line between advertising and public relations became blurred, or possibly more accurately, subsumed into the major discipline of communications.
Public relations, according to Miller and ose (1994) is called upon to "devise programs that support marketing and advertising strategies precisely and cost effectively. Public relations can play a strategic role in…… [Read More]
Developing and Managing an Effective Marketing Communications Plan
The chief focus of an effective communications plan for any company is the customer. Today's customers have high expectations for offerings that not only satisfy their needs, but also reflect their individual tastes and preferences and provide superior value. In a highly competitive marketplace, companies must consider the importance of meeting and exceeding these expectations in order to win new business and build a loyal customer base that will result in repeat sales.
Effective marketing communications create consistent and meaningful dialogue with customers over time. egular outreach -- in the form of advertising, direct mail, email campaigns, and other strategies -- give companies the ability to communicate key branding and sales messages to new and existing customers, and also gain valuable feedback to inform new marketing strategies and enhance product lines.
One of the most popular and efficient avenues for…… [Read More]
The intent of this real-time grade scorecard is to give students a chance to see how their efforts in the short-run impact their academic performance over the long-run. The scorecard will therefore be used as a motivation strategy in addition to a communications one.
The website will feature artwork, projects, and exceptional accomplishments by the students so they have the opportunity to see purpose and mastery of their work. Students will also be able to create their own pages on the website, only listing their in-class nickname or first name only for security reasons, and will be able to decorate it any way they wish. In doing this, they will also gain mastery over basic website design tools and techniques. In addition to promoting mastery of their own pages and the use of fundamental Web page editing tools, the students will also have the autonomy within limits to express themselves…… [Read More]
One of the major components to one's life is the ability to communicate effectively with one's peers, friends, colleagues and family. Learning how to accomplish this feat is oftentimes a life-long venture, and oftentimes is a completely failed effort for some individuals. I, a humble IT student, have experienced travails and travesties regarding my attempts to communicate effectively, but have learned throughout this course the methods and manners for accomplishing my communication goals. As a soon-to-be graduate it is especially important to continue to seek improvement in my communicating skills as essentially they will either make or break my career.
A recent study points out the importance of preparation for students who are looking to improve their communications. The study showed that both a safe environment and preparation are necessary to "allow the learner to experiment with new ways of communicating and to be open to seeing new connections"…… [Read More]
Even if we do not agree, we can still appreciate that person is coming from a whole other perspective. We can learn from that alternative perspective and maybe even alter our own belief systems. If not, we can open our minds and accept the variety of values, beliefs, and opinions. Especially when working with patients we need to be sensitive to the differences that might impact their treatment or their perception of treatment.
3. Staying objective is absolutely essential when listening, and especially when listening to patients. Patients divulge sensitive information about their personal lives when discussing their health problems with doctors. For example, a patient might have a drug addiction that his or her friends and family members are unaware of. Instead of passing judgment we as health care workers need to help the person. Similarly, a patient with a stigmatized illness like having HIV / AIDS or a…… [Read More]
One of the worst examples was the very deliberate placement of aeration holes in cigarette filters where they knew that smokers typically cover with their fingers (Anderson, Ling, & Pollay, 2006).
They had discovered the perfect placement where the holes reduced tar and nicotine levels when the cigarettes were inserted in the laboratory equipment used to test-smoke cigarettes but where they were covered up by smokers' fingers. They purposely marketed "low-tar" and "low-yield" cigarettes based on the lab tests knowing that tests of smokers indicated they would be put off by the reduced satisfaction of cigarettes that were, in fact, lower yield (Anderson, Ling, & Pollay, 2006) with the use of Aristotle's logos rhetoric through the logic of the informational argument that lower-yield tobacco products were obviously less dangerous to human health.
The first phase of tobacco product advertising was no different, ethically, than the common advertising of consumer goods…… [Read More]
Instead of formulating a subsequent point that is mainly as a follow-up to my previous point, I will make the effort to listen more intently to the counterargument and validate the other party's perspective by asking a neutral question for clarification of the counterargument first. My natural impulse is to attack or disprove the counterargument in my first response to the exchange. My action plan will require that I delay my response for at least one more exchange and that my first substantive point will be directed by the specific point of the other party instead of by my previous point, necessarily.
To address the second communication problem that I identified, my action plan
requires me to implement two specific changes in the actual arguments that I employ.
Analogies are often very effective in responding to arguments, but they may not always be the most appropriate first choice with every…… [Read More]
Communications Workshop One
Changing Jobs Following a Brief Period of Employment
Opting to take another job only a week after beginning a new job is not illegal, as people a free to come and go as they please. However, there are many consequences that must be considered before a conclusion is reached. Ethical implications, possible alternatives and other solutions should be identified and evaluated prior to taking action.
Company X would be extremely displeased of the actions of an employee who quit a job following an employment period of only 5 days. Firms make big investments in new employee's, not only is it costly to train new hires but searching and interviewing and selecting the best candidate takes time and money. Upon departure of the employee, Company X would have to begin the hiring process anew costing the firm additional money and using time that could have been…… [Read More]
In any case, the children's programming director explained that she had had unpleasant experiences in the past when parents expecting to pick their children up at the center found out that their activities had been moved outside without any notice to parents. The men's sports director reminded her that they already have signed permission forms to take the children off premises. That precipitated an argument when both groups seemed to forget that the point was moot anyway since there were no buses available.
The assistant executive director resolved the situation the best way that he could by allowing the children's activities to be conducted on one-third of the basketball court. This greatly annoyed the men's sports group. The director ordered that the protective netting separating the two activities (obviously for the benefit of the children) about be erected and then tried once again to smooth things over with the men's…… [Read More]
Hofstede, G. (2013). Malaysia. Geert Hofstede. Retrieved April 8, 2013 from http://geert-hofstede.com/malaysia.html
Heritage Foundation. (2013). 2013 Index of economic freedom. Heritage Foundation. Retrieved April 8, 2013 from http://www.heritage.org/index/ranking
Transparency.org. (2013) Global corruption perceptions index. Transparency.org. Retrieved April 8, 2013 from http://www.transparency.org/country#MYS
GMA News. (2013). Malaysia spending P6.6M to bring tourists back to Sabah. GMA News. Retrieved April 8, 2013 from http://www.transparency.org/country#MYS
UNWTO.org. (2013). Tourism indicators. UN WTO. Retrieved April 8, 2013 from http://www.unwto.org/facts/menu.html
Hotel industry in Malaysia. Regit Sdn Bhd. Retrieved April 8, 2013 from http://www.regit.com/malaysia/industry/industry.htm
Inside Malaysia. (2012). Tourism & hospitality. Inside Malaysia. Retrieved April 8, 2013 from http://etp.pemandu.gov.my/upload/Inside%20Investor%20-%20Tourism.pdf
Ng, a. (2012). Hotel sector in for steady growth. The Star. Retrieved April 8, 2013 from http://biz.thestar.com.my/news/story.asp?file=/2012/4/16/business/11096929&sec=business
Grossniklaus, D. (2013). Malaysia: Hotel indicators on the upside. Hotel News Now. Retrieved April 8, 2013 from http://biz.thestar.com.my/news/story.asp?file=/2012/4/16/business/11096929&sec=business
Qualifications: As an expert in international business and one who has spent…… [Read More]
Insomuch, Angela felt that she was being penalized because she worked from home. Although alph tried to explain that this was not the case, he was unsuccessful in conveying the real issue of missing a deadline. Consequently, the focus shifted to more of a personal nature because Angela felt unappreciated so they decided to reconvene to another meeting two weeks later.
Unfortunately, the meeting started with some hostility from Angela. She was very cold and nonresponsive to alph's questions regarding her well-being. Because Angela did not feel positive about the last exchange, she missed another meeting, plus she failed to submit a report. Her actions are labeled as passive aggressive because her lack of apathy has now transferred into a performance issue. With her constant interruptions and frustrations, Angela refuses to communicate and wants to resign. Clearly, conflict is an issue in which resolution is needed in the form of…… [Read More]
Communication theory is described as any systematic explanations of the nature of the communication process. It's important for businesses and organizations to understand communication theory because they can't accomplish their objectives and goals without effective communication between workers. Since it focuses on analyzing the processes with which information is transmitted from the sender to the receiver, communication theory also focuses on the various ways with which information is transferred from one medium to another.
Generally, communication is regarded as the magical factor that can guarantee a happy long-term relationship and organization success (Dainton, 2004). It's an important factor within the Navy, particularly in the Casualty Assistance Calls section since this section deals with helping sailors who have suffered a casualty. Therefore, it's important for the Casualty Assistance Calls Officer to possess effective communication skills because his/her main duty is to provide information, resources, and assistance in the event of a…… [Read More]
Personal Account upon Communication
Communication is an everyday necessity that is additionally a challenging endeavor. Though most everyone engages in communication, very few people are effective communicators. In reflecting on my on communication skills, I understand the necessity of adapting some of my communication methods to meet another individual's communications needs, wishes, and preferences. In a nursing home, I have had to speak louder or slower than my usual communications with others. I have also had to explain something repeatedly or in several ways because of some of the health conditions of the residents in the facility.
When it is evident that I am having problems in communication, I seek advice about it. I also seek advice about communication when I am about to enter into a new situation, such as beginning college, graduate school, a new job, or a new type of job environment, such as the corporate…… [Read More]
Communications as a Discipline
By its very definition, "communication is a social process in which individuals employ symbols to establish and interpret meaning in the environment." ("SPC 3210, Chapter 1") But it is more than just a social process, there are a number of other aspects involved in communication. Whether it is thought of in terms of one of the three models: linear, interaction, or transactional, communication involves many other facets than just the transmission of information from one person to another. ("SPC 3210, Chapter 1") There are psychological aspects of communication, as well as semantic, physical, and physiological ones. Therefore, Communication is a discipline which crosses over into a number of other disciplines such as psychology, sociology, physiology, politics, ethics, and many others.
While the study of communication shares aspects with many other disciplines, none of them can alone encompass all that communication means. Because communication involves interaction between…… [Read More]
TANSACTIONAL ANALYSIS MODEL
Communication plays an extremely important role in the success of any organizational culture. How employees and management communicate with and respond to each other is what determines the level and type of communication that exists in the organization. In this connection, Transactional Analysis Model can help in identification of problems/conflicts that exist in communication method and offer useful suggestions. In short TA model can be effectively used to understand and analyze behavior of different organizational members. Transactional analysis Model was developed by Dr. Eric Berne MD in 1960s and it ruled the world of communication theories during the next two decades. It is still used widely to remove communication blocks. Transactional Analysis Model works on two important concepts: a) every person has three sides to his personality and b) when two people communication, one of these sides is evoked leading to a transaction.
It is important…… [Read More]
Communication and Perception Processes
Communication models simplify the descriptions of complex communication interactions
Transmission- a linear one-way process in which a sender transmits a message to a receiver
Participants- senders and receivers of messages
Messages- the verbal and non-verbal content being shared
Encoding- turning thoughts into communication
Decoding- turning communication into thoughts
Channels- sensory routes through which messages travel
Barriers / Noise
Environmental noise- physical noise
Semantic noise- noise in encoding process
Interaction- participants alternate positions as senders and receivers of messages
Participants- senders and receivers of messages
Messages- the verbal and non-verbal content being shared
Encoding- turning thoughts into communication
Decoding- turning communication into thoughts
Channels- sensory routes through which messages travel
Feedback- messages sent in response to other messages
Physical context- environmental factors
Psychological context- mental and emotional factors
Transaction- a process in which communicators generate social realities within social, relational, and cultural contexts.
Simultaneous…… [Read More]
However, gender expectations of different nations can impede free and open discussion in intercultural communications, if a particular culture has yet to accept that it is appropriate for women to confidently assume positions of authority.
Although cross-cultural communication presents a challenge, globalization has made understanding the difference between high-context and low-context cultures even more vital than ever before. Implied meanings in different cultures have different levels of signification, based upon relationships. "In relationship-oriented countries like Mexico, India and China, people tend to prioritize projects based on the hierarchy of the person who owns it" in contrast to the United States, where the project itself is viewed more important than the person in charge (Frase 2007).
Much like male-female communication tropes, social expectations rather than actual message or even delivery can affect the message conveyed and impede communication. An analysis of diverse work teams at international firms by Brett et al.…… [Read More]
Communication is defined as both, the imparting or exchanging of information or news, and it is the successful conveying or sharing of ideas and feelings. The methods of communication can be verbal or non-verbal. In particular, the latter is known as demonstrative communication, which includes, the use of facial expression, body language, appearance, and various gestures to convey how he or she feels.
Non-verbal communication is might be used to reinforce verbal communication or as a form of communication on its own. For example, when introducing oneself to other, it might not be enough to just say hello but he or she may add to it a facial expression like a smile or a certain positive and friendly demeanor. As a sender of such demonstrative manner, the receiver will then be able to gauge how to react, which in such situation is positive. In addition, the way a person looks…… [Read More]
Therefore, the reason for my interest in the graduate program is to participate in this exciting and growing field. In particular I hope to work with children and their families who encounter different speech, language, and communication difficulties. In addition to providing core support in terms of speech and language therapy, I also intend to become active as a community leader who can address issues like social stigma and alternative forms of communication. In a highly verbal society such as ours, I believe it is imperative to find new ways of reaching out and interacting with those who do not or cannot conform to the majority standard of communications efficiency. A graduate degree will help me be use all the resources available to enhance understanding and treatment of speech, language and communications problems. Thank you for your consideration.… [Read More]
Minimal language communication between couples
More often than not, we assume that what we are trying to communicate to those close to us is easily comprehended. We believe this because we are familiar with the other person and feel there is a connection that allows us to communicate with minimal language.
In fact according to Psychology Professor Boaz Keyser at the University of Chicago, most believe that communication between people they know well, as opposed to communication with a stranger, is more clearly understood. In a study Keyser co-authored he calls this phenomena "closeness communication bias." (HealthDay 2011)
However a study of 24 married couples indicates that the bias doesn't hold up. An experiment was carried out with couples sitting with their backs to one another and stating phrases which weren't exactly clear. Instead of them comprehending what their spouses were trying to communicate, they often totally missed…… [Read More]
For this communication class to be effective it is however going to need to use these forms of one-way communication to support collaboration and more interactive discussion. The design goals of Web 2.0 technologies (O'eilly, 36) shown in Figure 1 of the Appendix are beginning to be adopted throughout many social networking and online teaching tools (Greener, 178). Communication in this online class will be much more effective if these tools based on Web 2.0 design objectives are used. The ability to collaborate more, interact and converse more will be possible. Technology use in this class needs to enable create conversation and communication so more can be achieved.
Figure 1: Web 2.0 Explained (O'eilly, 36)
Susan Greener. "Talking online: reflecting on online communication tools. " Campus - Wide Information Systems 26.3 (2009): 178.
Tim O'eilly. "Web 2.0:…… [Read More]
For example, the way a person tells a child about the weather is different than the way that same person would tell a stranger or a mother or a friend about it. Clarity entails clear words, diction, and a non-sarcastic tone of voice. Avoiding hyperbole (exaggeration), bias, and other blocks to clarity will help any health care professional work better with their coworkers and with the patient population.
I will do everything I can to keep my communications clear, open, and honest. Keeping in mind that clear communications are the hallmark of any healthy relationship will remind me to cultivate clarity in all my interactions with patients as well as coworkers. In fact, communications among coworkers can be as important as those between doctors and patients. Types of medications and treatments being used, allergies, and other information needs to be relayed accurately because human lives are at stake. Because patients'…… [Read More]
He listened attentively to my description, and waited until I had finished talking before responding. We maintained eye contact throughout this exchange. The salesman then showed me the range of what they had within my requirements, demonstrating the traits of each model. He accented these traits with explanatory hand gestures. The CR for both myself as customer and the salesman was complete, and thus I feel that the exchange was successful.
Another exchange that I experienced in my capacity as customer was at a cell phone dealer. As above, I entered, and was approached by a young salesman. This person looked nervous, but nonetheless smiled as he introduced himself. He did not shake my hand, but rather invaded my personal space. I must add that the shop was fairly crowded, which did not help to either ease the salesman's nerves or improve my increasingly irritated disposition. I however tried to…… [Read More]
Discuss one principle you have learned in this class and already put into practice.
Unlike many other classes, it is relatively easy to see the applicability of the principles of this class in everyday life. Communication, as it is often observed, is something that takes place on a daily basis. One cannot escape the dialogue of communication with others and with the world. Even making the decision to be silent, when others are speaking, communicates something, if only sullenness. However, as 'easy' as it may be to communicate or to convey a message, it is not always easy to put into practice the principles learned in a communication class, such as the need not only to put forth one's own desired message, but to receive the communicative messages of other individuals.
One of the most key principles learned in this class is the need to respect other individual's…… [Read More]
During the process of conducting an interview there is are selected approaches that are utilized to set the tone of the conversation. Depending upon the style, this can have an effect on the kind of questions and the answers that are provided. In the case of the interview between Michael Parkinson and Meg yan, his style had an effect on what was learned in the process. To fully understand what is taking place requires looking at how the interview was conducted. This will be accomplished by focusing on: the style, seating arrangement, questioning approach, purpose and how this could be improved. Together, these different elements will provide specific insights about how to conduct an effective interview. (Mestherie, 1999, pp. 93- 100) ("Meg yan on Parkinson," 2011)
The interview Parkinson and Meg yan is taking a very confrontational style. This occurred when Parkinson began to have condescending responses…… [Read More]