Speece, Deborah L, Et Al., Identifying Children
Critique of Spence, Deborah L, et al, Identifying Children in Middle Childhood Who are at Risk for Reading Problems: New evidence and to analyze and access an appropriate tool for reading in elementary students using a response to intervention model, School Psychology Review 2010, Volume 39, No.2 , pp258-276
• The term paper assignment for this class requires you to select a scientific article published in a journal selected from a list of approved journals, and then critique the research methods used in that article using what you learned in this course. It is also OK in your critique to mention things about the methodology that were done right. Also, while I don't expect you to become an expert in the subject of your chosen article, I do expect you to look at the scientific literature on that subject—and one way to do that would be to read some of the studies the authors' of your chosen article cite—and incorporate information from that literature in your paper where appropriate.
• The list of approved journals from which the article you critique may be selected is as follows: American Journal of Sociology, American Sociological Review, Social Forces, Journal of Health and Social Behavior, International Journal of Aging & Human Development, Social Problem, Sociological Perspectives, Sociological Quarterly, of Sociology of Education.
• If you want to use an article from a different journal than these, you will have to show me the article you select so that I can approve it. In that case please do NOT email me a copy of the article. Instead, print it out and show it to me before or after class or during office hours. The article must be from a scholarly scientific journal (not a magazine, etc.) and it must be a research article (not an opinion piece, etc.). I do not have to see or approve the article in advance if it is in one of the approved journals.
• The article you select must be quantitative in nature, in other words it must present numbers and statistics. Also, make sure what you have selected is an actual research article (a good indicator of that is if the article has an abstract at the beginning of it).
• To locate the articles published in those journals online, follow these steps. Go to Blackboard for the course, click on the USF Libraries tab, the select "All USF Libraries", then click on "E Journals by Title", then type in the name of one of the approved journals, then select a year for the journal, then select one of the electronic sources for articles in that journal (JSTOR, Ebcohost, etc.). The procedure may vary a little from what I have said here, so use common sense as you point and click through it. If you have any problems, one of the librarians on the first floor of the main USF library can help you, or call Academic Computing Help at 974-1222.
• Once you pull up the pdf of the article you want to use, a good idea is to download it to your computer's desktop (or better yet a memory stick or other external storage device in case your computer crashes). Or you could just print it out, since you will have to attach a printed copy of the article to your term paper when you turn it in.
• Your paper must be typed, and you must staple a copy of the article you critiqued to the back of it. In other words, your paper will go on top, with the article underneath it and stapled to it. Do NOT turn the paper in in a plastic binder or in any form other than stapled. Make sure both your name and your U number are on your typed paper.
• The best tip I can give for doing the paper is just to take the basic points made in class and in the readings, and then see if the article violated any of those things or did them right. For example, in class we said you need to have a probability sample in order to test for statistical significance. So if the article you picked doesn't have a probability sample but they ran significance tests anyway, that would be a critique. As another example, in class we said that a research study should include all possible variables that could affect the outcome variable. So if you can think of explanatory variables the authors didn't include, that would be another critique. On the other hand, if your chosen article did these things right, then you could compliment the authors for that. In other words just make a list of the points about statistics we made in class and/or were mentioned in the book, and then take that list and see if your article did those things right. Remember also to take a look at some of the other studies on that topic and incorporate information from those into your paper where appropriate.
• When you critique the methods the authors used, it would be a plus if you could also suggest alternatives that would have been better. For instance if the authors did an experiment and they try to generalize from that to the society in general, you could mention that we learned in class that experiments are typically weak on generalizability and you could suggest that the authors might have been better off using a survey (if the advantages of a survey would in fact outweight those of an experiment for that particular topic).
• When you critique or praise methodology, be specific and say why the methods are good or incorrect. For example, don't just say "the authors shouldn't have use tests of statistical significance", instead give the reason (for example "the authors shouldn't have used tests of statistical significance because they have a nonprobability sample and we learned in class that you need to have a probability sample to properly do significance tests.").
• For the format of the term paper as well as an example of how to do it, see the term paper example I have posted in the Course Documents section of Blackboard. The article my example paper critiques is also in the Course Documents section. The format you should use for your paper is to state the page, column, and paragraph number for each comment you want to make, and then briefly make the comment just like I did in my example. Notice in the example paper that I critiqued the methods when the authors were wrong, I complimented them when they did something well, and I discussed their study in light of what other studies on that topic show. I don't necessarily expect your paper to be as detailed as mine (after all I've been doing this for years) but at least it will give you an idea of how to do the assignment.
Coordinate the Implementation of Customer
In this paper, we are going to be looking at how customer service strategies can be improved at ABC Office Supplies. This will be accomplished by focusing on: studying the background of the organization, how new customer service strategies, the way customer needs are identified, examining three customer service strategies that can be enacted, developing a procedure for dealing with complaints, looking at how client feedback will be collected, evaluating customer service in the future and understanding the way the different teams will be involved in the process. Once this takes place, is when we can show how this will help to reverse the negative sales trends for the firm.