Research Paper
Undergraduate
Emergency Management Hazards in America
One natural hazard especially prevalent in the U.S. this year is the hazard of wildfire. Fires have already taken their toll in California, Florida, and Georgia, and the chance of continued occurrence throughout the…
Arnold Palmer Hospital Labor and Delivery Workflow
The Arnold Palmer Hospital (AHC) located in Orlando, Florida is considered one of the most efficient and patient-centric healthcare providers in the U.S. due to the customer satisfaction scores the facility receives and amount of patients the hospital sees on an annual basis. The AHC has been ranked fifth in patient satisfaction out of 5,000 hospitals and sees on average 1.5 million children and women annually. It is the fourth-busiest labor and delivery hospital in the U.S. and the largest neonatal intensive care unit in the entire Southeastern U.S. AHC has also put into place one of the most thorough and well-respected continuous improvement processes in the U.S. healthcare system. With the goal of 100% patient satisfaction, AHC has created an entire quality management and improvement organization which is now a critical part of its culture.
Of the myriad of processes that AHC relies on to operate daily, one of the more problematic is the Labor & Delivery Check-In. This process is made more challenging by the continually changing status of the patient and her imminent delivery of a baby. Healthcare processes need to be contextually relevant and have comparable time and value durations as patients in order to contribute to patient satisfaction (Ahsan, Shah, Kingston, 2010). The AHC labor and delivery check-in process is one that is very complex with ample room for patient dissatisfaction given the highly intricate nature of eight different decision points. With so much complexity there is the potential for confusion in the Labor and Delivery check-in process and frustration on the part of patients. Clearly this process needs significant improvement as the initial analysis of the workflow is shown in the first part of this analysis. Following the initial analysis of the Labor and Delivery check-in workflow, the complication of dealing with a Caesarean-section birth is discussed. Third, if mothers were electronically checked in versus the manual process today, the workflows would change significantly. A second flowchart has been created to show the streamlined workflow as a result of the AHC choosing this alternative. For process re-engineering to be successful there needs to be a prioritization of customer-based goals first, followed by the selective use of technologies (Bertolini, Bevilacqua, Ciarapica, Giacchetta, 2011). The use of more automated means to check maternity patients in follows this best practices of business process reengineering (Bertolini, Bevilacqua, Ciarapica, Giacchetta, 2011).
Mature consumer shopping behavior: trends, changes, and policy implications
This reference material provides insight into the current shopping behavior of the average American citizen. The document provides a thorough explanation as to why consumers engage in the purchasing behaviors that they do. The document goes on to explain the implications those actions have on both the public and managers retail facilities. Finally, the document concludes with a method on how to curtail the influence of the economy on the individual shopping habits of consumers.
Research Paper
Undergraduate
George Washington: Before the Presidency
When most people think of George Washington, they think of his time as the first President of the United States. What they often do not realize, though, is that he did a great deal for the country even before he took…