Improving Patient and Employee Satisfaction at Piney Woods Hospital
Quality of healthcare is supported by a constellation of variables, and certainly investments in infrastructure and technology can have a large impact on healthcare quality (Peltier, et al., 2009). But there is a body of research that indicates the "most dramatic improvements" can be achieved by the people who work in the field of healthcare (Peltier, et al., 2009). Research has found that dissatisfied healthcare employees can have a profoundly negative effect on the quality of care that patients receive (Peltier, et al., 2009). Naturally, this impacts levels of patient satisfaction and ultimately community loyalty to the hospital (Atkins, et al, 1996; Fahad Al-Mailam, 2005). Alternately, the research indicates that increasing employee engagement leads to improved employee satisfaction, and consequently, improved patient care and associated higher ratings of patient satisfaction (Peltier, et al., 2009).
Human Nature Allows a Person to Demonstrate
A number of theories such as psychodynamic theory, redecision theory and constructivist theory are used to explain how human nature and behavior are shaped through the interaction of hereditary, environment and personal volition. These theories prescribe enriching explanations of how early childhood experiences may create impressions, meaning patterns and decisions that become rooted in the subconscious and shape human nature and behavior in future. However, the three theories possess sufficient similarities to be synthesized into an integrated framework to enable the therapist to empower the client to move from dysfunctional to functional behavior.
Therapeutic Relationships Within the Medical
Within the medical field, be it hospital, hospice, nursing home, or mental health, one of the most cherished and important relationships is that between the caregiver and patient. This is known as the therapeutic…