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Role of Leadership in Change Management
Role of Leadership in Delivering Change-2
Other factors necessary in delivering Change-5
Arguments for and Against Change Management-6
Perspective towards Change Applications in an Organization-10
Any Topic on Organizational Development
The paper will tackle any topic from Organizational Development. The topic in this case that I choose to look at is Leadership Development but I will be narrowing it down to look at 'The Role of leadership in Change Management. In this case, the paper will attempt to look at how leadership affects change in an organization. It will also look at whether change is really necessary in an organization and what role the leaders have in effecting the change. hat are the implications of change to the organization and the entire structure including the employees? How should it be implemented? hat are the challenges? These are some of the questions that will be…
Agreras P.(2011 ) Change Management. Mumbai: Paper Solutions
Bacal R. (1983). Understanding the Cycle of Change and how People React to it. Mexico. Del Rey
Beach L. ((2006). Leadership and the Art of Change: A piratical Guide to Organizational Transformation. Arizona. SAGE Publications Inc.
Beerel A. (2009). Leadership and Change Management. UK. SAGE Publications Inc.
This will allow for the development of a financial plan.
Forecasting allows a company to make good decisions regarding its business model. It allows the management to resolve the dilemma of greater shareholder expectations and demanding customer requirements Palmatier, n.d ()
. Any company that is striving to achieve operational excellence, and gain competitive advantage will need to perform continuous forecasting in order for it to satisfy its customers and manage its resources.
Current conditions of fixed income and common stock securities
Fixed income is a type of investment where the borrower has to pay a fixed amount at a specific time Dwyer & Tkac, 2009.
Fixed income has to be paid whether the company is making a profit or not because there is an agreed payment schedule. If the borrower is misses to make a single payment on the fixed income, the payees can use the relevant law to…
Bertoneche, M., & Knight, R.F. (2001). Financial Performance. Maryland Heights, MO 63043: Elsevier Science & Technology Books.
Dwyer, G.P., & Tkac, P. (2009). The Financial Crisis of 2008 in Fixed Income Markets. Working Paper. Federal Reserve Bank of Atlanta. Retrieved from https://erms.tourolib.org/url/http://search.ebscohost.com/login.aspx?direct=true&db=a9h&an=44452120&site=ehost-live
Palmatier, G. (n.d). Forecast Measurement and Evaluation, from http://georgepalmatier.com/white-papers/whitepapers_forecast_measurement_evaluation_white_paper.pdf
Paramasivan C., S.T. (2009). Financial Management. New Delhi-110-002, INDIA: New Age International (P) Limited.
ole conflict between marketing and production departments
Kellogg has insufficient communication between its product development and marketing departments. Increasingly, Americans are trying to eat more healthfully, which includes consuming fresher, sustainable, and unprocessed foods. Kellogg is a noted purveyor of cereals, including sugary cereals. A desire for less carbohydrate and sugar-dense breakfast options and the greater diversification of American tastes in general could mean that the company may face long-term demand-related problems later on."Kellogg, which had revenue of nearly $13 billion last year, is the world's largest cereal maker by sales as well as a leading producer of cookies, crackers, frozen waffles and toaster pastries" (Carey 2010). It must strive to retain this market base and cannot rest on its current laurels of success. Kellogg is insufficiently diversified in the healthy cereal market. However, there is a clear conflict between the missions of the marketing and production…
Albertson AM, Thompson D, Franko DL, Kleinman RE, Barton BA, Crockett SJ. (2008).
Consumption of breakfast cereal is associated with positive health outcomes:
Evidence from the National Heart, Lung, and Blood Institute Growth and Health
Study. Nutr Res., (11):744-52. Retrieved:
The Transformation of Disaster Management
The 20th century would see an evolution in nearly every area of federal management in public affairs, with the roles, responsibilities and resources required to do the duty of the people being perpetually clarified and refined. One area in particular which remains even today in a state of constant evolution is that of disaster management. Indeed, this stands among the most unpredictable, challenging and constantly shifting duties of the federal government. And with increasing coordination with agencies also at the state and local levels, disaster management has proven an extremely complex area in which obstacles are constantly showing themselves in the midst of catastrophe. How we prepare for and mitigate these obstacles and the disasters from which they originate is a strategy that is under constant revision.
From the start of the 20th century, there was an interesting in assigning federal management responsibilities…
Act Alliance (AA). (2010). History of Disaster Preparedness. Psychosocial.actalliance.org.
ACF. (2011). Emergency Management History. www.phillipsburgnj.org.
FEMA. (2010). FEMA History. FEMA.gov.
National Emergency Management Association (NEMA). (2007). A Selective History of Emergency Management. NEMA.
The treasury works with the IT department to develop means of transmitting information to the managers with regards to risk management strategy and the firm's financial position. Thus, the way the treasury prepares and disseminates information can also contribute to better strategic decisions and cost reductions throughout the organization.
hile the treasury is a supporting component of the organization, it is one that can add a significant amount of value. The treasury manages money and it manages the firm's total risk as well. By reducing risk, the treasury reduces the costs associated with doing business and stabilizes the firm's profits and cash flows. This in turn gives management greater flexibility with regards to setting and executing strategy, resulting in greater exploitation of opportunities.
In understanding the degree to which the treasury is central to an organization's success, it must be considered what the outcomes might be if the treasury does…
Duong, H. (no date). Introduction to treasury management. Deakin University.
San Jose, L., Iturralde, T., Maseda, A. (2008). Treasury management vs. cash management. International Research Journal of Finance and Economics. Vol. 2008 (19) 192-204.
Pan, L. (2006). Fine-tuning cash portfolios through liquidity management. Financial Executive. Retrieved March 27, 2010 from http://www.thefreelibrary.com/Fine-tuning+cash+portfolios+through+liquidity+management-a0151653038
Loth, R. (2010). Evaluating a company's capital structure. Investopedia. Retrieved March 27, 2010 from http://www.investopedia.com/articles/basics/06/capitalstructure.asp
When employees are managed for their potential in addition to their contribution, their willingness to openly share and contribute information significantly increases. esistance to change and fear are minimized and employees perceive their role as contributor and knowledge expert over time, not as an employee who is being automated out of a job for example. The critical factors that lead to a learning organization are put into motion by transformational leaders who seek to define a culture inside their organizations of professional growth for subordinates. The focus on autonomy, mastery and purpose is critically important for organizations to grow entrepreneurs (El Tarabishy, 2006) while at the same time overcoming resistance to change as employees don't see the need to hoard information but to add rapidly to it to master their field and be an acknowledged expert or guru in their fields. The difference in behaviors is mastery over one's position…
Li Yueh Chen, & F. Barry Barnes. (2006). Leadership Behaviors and Knowledge Sharing in Professional Service Firms Engaged in Strategic Alliances. Journal of Applied Management and Entrepreneurship, 11(2), 51-69.
Karina Skovvang Christensen. (2005). Enabling intrapreneurship: the case of a knowledge-intensive industrial company. European Journal of Innovation Management, 8(3), 305-322.
El Tarabishy, Ayman (2006). An exploratory study investigating the relationship between the CEO's leadership and the organization's entrepreneurial orientation. Ed.D. dissertation, The George Washington University, United States -- District of Columbia.
Ling, Y., Simsek, Z., Lubatkin, M., & Veiga, J.. (2008). Transformational leadership's role in promoting corporate entrepreneurship: Examining the CEO and Top Management Team Interface. Academy of Management Journal, 51(3), 557.
Yes, managers are important to organizational success. But this is a logical fallacy question. All organizations, both the successful ones and the utter failures, have managers. So the question isn't about whether managers are important to success -- mathematically there is 100% correlation between having managers and being successful, but also 100% correlation between having managers and being unsuccessful.
Then there is the issue of where organizational success comes from. First, one must define success -- is it profitability? Or exceptional profitability? Short-term, long-term? And there are a lot of variables that contribute to organizational success, not just the actions of management. Further, to determine whether managers are integral to success, and to what degree, would require a control. It is almost impossible to define a control. You could say the managers at Google are really good, but unless there is a parallel universe Google with different managers, how…
Burns, T. & Stalker, G. (1961). The management of innovation. University of Illinois at Urbana-Champaign's Academy for Entrepreneurial Leadership Historical Research Reference in Entrepreneurship
Courtright, J., Fairhurst, G. & Rogers, L. (1989). Interaction patterns in organic and mechanistic systems. The Academy of Management Journal. Vol. 32 (4) 773-802.
Eyre, E. (2015). Mintzberg's management roles. MindTools.com. Retrieved July 5, 2015 from http://www.mindtools.com/pages/article/management-roles.htm
MSG (2015). Steps in strategy formulation process. Management Study Guide. Retrieved July 6, 2015 from http://www.managementstudyguide.com/strategy-formulation-process.htm
To become successful, consequences are to be applied consistently and they never are to be physically or psychologically injurious to the student. (Wiggins, Classroom Management Plan)
Features about the techniques that I like These techniques enable to mend the behavior of the students who do not respond to conventional discipline. It promotes student involvement because it makes learning attractive and fun and particularly because of the focus being provided to the expectations and needs of the students and also because of the dignity and respect provided to the students. (Wiggins, Classroom Management Plan)
Features of the techniques about which you have reservations
While the students are not accepting the consequences for breaking the rule of the class it is sometimes imperative to infuse the Insubordination ule i.e. The student will not be allowed to remain the class until the consequence is being accepted, which is a part of the technique…
Classroom Management Plan" Retrieved at http://www.ius.edu/education/Elementary/new%20portfolio/Standard%202-all%20here/Copy%20of%20Classroom%20Management%20Plan.htm . Accessed 28 September, 2005
Enhancing Communication and Instruction via the Internet" (March 14, 2001) NYSCSS
Convention. Retrieved at http://www.socialstudieshelp.com/NYSCSS_Pres.htm . Accessed 28 September, 2005
Project Management Guide: Classroom Management Plan" Retrieved at http://k12science.ati.stevens-tech.edu/training/projectmgt/classroommgt.html. Accessed 28 September, 2005
ole and Improving Management Performance: Nurse Shift Leader
Management plays a key role towards improving performance in an organization. In the 21st century organizational setting, management is fundamental in ensuring that there is a high performance in an organization. Organizations are investing in developing the right management systems, people so that they boost the employee performance, and foster the realization of departmental objectives. This has become a critical thing in enhancing employee performance in the workplace. In this study, I have focused on various issues of management and the role that I, as the Nurse Shift Leader, will play in boosting the performance of employees under me in adult intensive care unit and the entire hospital.
Managers have a role to play to improve performance in an organization. In fact, all the success of an organization begins and ends with the form of management and style adopted. Effective organizations are…
Armstrong, M. (2006). A handbook of management techniques. London: Kogan Page Publishers.
Awamleh, R., & Gardner, W.M. (2004). Perceptions of Management and its effectiveness. The Leadership Quarterly, 10(3), 345 -- 373.
Avolio, B.J., Bass, B.M., & Jung, D.I. (2009). Re-examining the components of transformational and transactional leadership, Journal of Occupational and Organizational Psychology, Vol. 72, Issue 2, p. 441 -- 462.
Alannah E. & Mark A. (2004). Transformational leadership, The Leadership Quarterly, Vol. 15, Issue 2, p. 329 -- 354.
Roles, Responsibilities and Staffing Requirements of esire2Learn (2L)
efining the Project Roles, Responsibilities and Staffing Requirements for esire2Learn (2L)
For any large-scale software implementation project to succeed there must be a galvanizing objective that unifies those inside and outside the organization to a common vision and goal. For the esire2Learn initiative, the communication, collaboration and continued support from outside the school district are just as critical as the need for support from individual schools, their principals and teachers. In setting the objective of upgrading classrooms to get the full benefit from the 2L learning management system, the project leaders will need to create a strong sense of ownership and support for positive outcomes across the district's entire ecosystem. The most important aspect of a project leader's role is to create and continually fuel high levels of authenticity, transparency and especially trust through and between project teams, including those outside the…
Defining and Managing Roles Critical to Project Success
Ensuring that the project succeeds within the school district requires that both the Chief Information Officer (CIO) and Director of IT take leadership roles and provide guidance on the piloting, program management and project lifecycle management of the D2L system implementation. Both the CIO and Director of IT form a vital catalyst from a change management perspective as well, as entire organizations will more readily adopt to change when they see their leaders supporting a new strategic initiative or program (Sommerville, Craig, Hendry, 2010). The entire school district will see the D2L learning management system as worth investing their time and effort to learn and make successful with the CIO and Director of IT first endorsing the program and showing support. This also puts significant political support behind the D2L learning management system implementation as well, and that alone will solve many potential roadblocks to its success. The most critical element of success for any IT implementation is the support of the senior management team, and their combined efforts to reduce resistance to change through effective, clear communication that highlights the benefits of a new system or plan initiative (Peterson, 2010). The project leader must work closely with these two members of the school district's senior management team to ensure there is absolute support and continual reinforcement of the need for the D2L learning management system district-wide. The most effective project managers regularly meet with and gain support for their senior management team in explaining and illustrating the benefits of the new systems and programs being deployed (Anantatmula, 2010).
The implementation team also needs to include representatives from accounting, finance, the superintendent of the district, their staff, principals, learning program directors, the IT staff and teachers. All of these roles within the district have a vital role in the implementation of the D2L learning management system as each will be responsible for an aspect of the change management program, technology implementation, training, and daily value the system delivers in the form of specialized training. In addition to these team members throughout the district, the project leader must also coordinate each phase of the project plan with the professional services team from D2L, their configuration specialists, and the training specialists too. Each of these group['s input into
An understanding of the facts,
2. An understanding of the codes, roles and values at play,
3. A consideration of all alternatives,
4. A consideration of how you would feel if the plan/action was implemented,
5. A projection of consequences, and
6. A consideration of how you would justify your actions to the public.
arnard also develop a construct called, "moral basis for the solution of moral conflicts." In applying this construct to the police officer's situation, arnard suggests opening up to the co-workers/subordinates to tell them the rationale behind the decision and writing a letter to management perhaps discussing how your role is really an expanded version with duties to the subordinates along with duties and allegiance toward management.
Another potential conflict is within one's self and one's inner values. There might be conflicts between private goals and public goals or between objective and subjective responsibility. Tussman notes that…
Barnard also develop a construct called, "moral basis for the solution of moral conflicts." In applying this construct to the police officer's situation, Barnard suggests opening up to the co-workers/subordinates to tell them the rationale behind the decision and writing a letter to management perhaps discussing how your role is really an expanded version with duties to the subordinates along with duties and allegiance toward management.
Another potential conflict is within one's self and one's inner values. There might be conflicts between private goals and public goals or between objective and subjective responsibility. Tussman notes that in our society, individualism is a prominent value and the public administrator will inevitably struggle to not act in his/her own self-interest and the administrator will also struggle just to not appear as though he/she is acting upon individualist notions. In the modern era, this tendency to not be able to clearly support the public interest over the private interest has increased.
The law provides the moral minimum by which a conflict of interest arises. Indeed, there are other situations which are not strictly delineated by law wherein a conflict of interest may arise. Just because an act is legal, it does not mean it is necessarily ethical. There will also be times when we will challenge a law because it conflicts with our morals or ethics such as the Civil Rights movement of the 1950's and 1960's. Bribery, influence peddling, and information peddling are three kinds of conflicts of interest to avoid in the public domain.
Managing the Total Quality Management (TQM)
Computer integrated manufacturing (CIM) is the amalgamation of diverse entities within the production system all the way through the use of information and computerization technologies for well-organized control and administration of manufacturing and related purposes (Francett, 1988; Gould, 1989; Groves, 1990; Sabbaghi, 1991). Some accounted profits of CIM (Aly, 1989, Chang and Wysk, 1985; Gaylord, 1987; Goldhar, 1985) are faster release of new goods, shorter production preparation, as well as development cycles, increased competence and elasticity, enhanced product quality, as well as serviceability.
Even though a lot of U.S. companies depend on the completion of CIM technologies to recover or uphold competitive gain (Doll and Vonderembske, 1987), a significant percentage has been unsuccessful to realize the expected benefits (De Meyer, 1990). One motive for this breakdown is their leading focus on the technological features of implementation at the same time as disregarding the critical…
Aly, Nael A. (March 1989). A Survey on the Use of Computer-Integrated Manufacturing In Food Processing Companies, Food Technology: 82-87.
Blest, John P., (Spring 1992). Raymond G. Hunt and Carolyn C. Shadle, Action Teams in the Total Quality Process: Experience in a Job Shop, National Productivity Review: 195-202.
Camp, Robert C., (1989). Competitive Bench Marking: Xerox's Powerful Quality tool is making Total Quality Happen, Research Report, The Conference Board. 35-42.
Chang, Tien-Chien and Richard A. Wysk, (1985). An Introduction to Automated Process Planning System, Prentice Hall Inc., Englewood Cliffs, New Jersey.
Managing Diversity and Equal Opportunity
With the turn of the 21st century, a dramatic increase is being witnessed in the international flow of labor with repercussion for domestic labor supply and management. The native, racial and emigre mixture of the employees is predominantly important for the workplace. The importance of this domestic cultural multiplicity in the labor force, highlighted by worldwide influences and necessities, has lately encouraged the researchers to focus on the companies' and managers' response to diversity, be it of any form (Watson, Spoonley, & Fitzgerald, 2009).
If the workforce of the present times is compared with the one that was found 20 years ago, it will be easy to observe that there are "more white women, people of color, disabled persons, new and recent immigrants, gays and lesbians, and intergenerational mixes (i.e., baby boomers, Generation Xers, and Generation Nexters)" (iccucci, 2002) today. This situation has given birth…
Hemphills, H., & Hayne, R. (1997). Discrimination, Harassment, and the Failure of Diversity Training: What to Do Now. Westport, CT: Quorum Book. Retrieved December 15, 2012, from http://www.questia.com/read/23366693/discrimination-harassment-and-the-failure-of-diversity
King, A.S. (1995, December). Capacity for Empathy: Confronting Discrimination in Managing Multicultural WorkForce Diversity. Business Communication Quarterly, 58(4), 46+. Retrieved December 14, 2012, from http://www.questia.com/read/1G1-18023663/capacity-for-empathy-confronting-discrimination-in
Ollapally, A., & Bhatnagar, J. The Holistic Approach to Diversity Management: HR Implications. Indian Journal of Industrial Relations, 44(3), 454+. Retrieved December 15, 2012, from http://www.questia.com/read/1G1-210224380/the-holistic-approach-to-diversity-management-hr
Riccucci, N.M. (2002). Managing Diversity in Public Sector Workforces. Boulder, CO: Westview Press. Retrieved December 14, 2012, from http://www.questia.com/read/100875091/managing-diversity-in-public-sector-workforces
The use of managerial accounting to keep profit margins where they need to be and make sure that individual product offerings are not a net drain on the company is not the only thing that Thai Airlines can and must do to keep a competitive edge and to protect themselves from things like corporate malfeasance and terrorists attacks, but it is certainly a major thing that should be take into account and otherwise dealt with in a timely and complete nature. It will not be easy for Thai Airlines to keep their competitive edge largely because other firms will be doing the exact same calculations and measurements. However, not doing so would be ceding progress and adeptness to their competitors. As such, not doing managerial accounting should be a non-starter for Thai Airlines.
AccountingExplained.com. (2013, May 12). Managerial Accounting Introduction | Accounting Explained. Accounting Explained | Financial and Managerial…
AccountingExplained.com. (2013, May 12). Managerial Accounting Introduction | Accounting Explained. Accounting Explained | Financial and Managerial Accounting Notes. Retrieved May 12, 2013, from http://accountingexplained.com/managerial/introduction/
CEIBS. (2013, May 12). Managerial Accounting for Decision-makers_CEIBS. China Europe International Business School. Retrieved May 12, 2013, from http://www.ceibs.edu/execed/index/8079.shtml
CSUN. (2013, May 12). Managerial Accounting. California State University, Northridge. Retrieved May 12, 2013, from http://www.csun.edu/~hfact004/Managerial.html
McGraw-Hill. (2013, May 12). The Work of Management and the Need for Managerial Accounting Information. McGraw-Hill. Retrieved May 12, 2013, from http://highered.mcgraw-hill.com/sites/0073526703/student_view0/ebook/chapter1/chbody1/the_work_of_management_and_the_need_for_managerial_accounting_information.html
ole of Management in an Organization
The management and unions are two important entities within an organization. For decades, these two entities have assumed an adversarial role towards one another. In some cases, unions believe that organizations do not compensate its employees fairly, or the working conditions are not favorable and secure. On the other hand, the managements sometimes feel that unions interfere with the decisions of management and impede on positive relationships between employees and managers. Such an adversarial relationship between the management and unions has given rise to competition with the organization that affects the competitive advantage of an organization. For an organization to retain its competitiveness in the current business world, the union and company management must establish some corporation. This paper identifies strategies for creating a good working relationship between the management and the union (Kyo-kai, 2008).
The role of management in an organization
Blackard, K. (2010). Managing change in a unionized workplace: Countervailing collaboration. Westport, Conn. [u.a.: Quorum.
Debroy, B., & Kaushik, P.D. (2010). Reforming the labour market. New Delhi: Academic Foundation in collaboration with Friedrich Naumann Stiftung and Rajiv Gandhi Institute for Contemporary Studies.
Ebrary, Inc. (2009). Monitoring international labor standards: Techniques and sources of information. Washington, DC: National Academies Press.
Fernando, A.C. (2011). Business environment. New Delhi: Pearson.
ole of a Manager Within the Functional Areas of Business
The role of a manager in the functional areas of a business are multifaceted and often include elements of planning, organizing, leading, controlling in addition to emotional intelligence (EI). The best managers are capable of moving fluidly through these four traditional roles of management and addressing needs along with aligning people and teams to goals and objectives (Shireman, Kiuchi, 2002). Managers of cross-functional teams are also often called upon to create a high degree of collaboration with their peers, and superiors across potentially competing departments. The foundational elements of Cross-Functional Team (CFT) success are predicated on a manager maturing past the four vital functions of management to becoming a transformational leader as well (Daspit, Tillman, Boyd, Mckee, 2013). In this analysis, the role of the manager within the functional areas of a business are assessed with an orientation towards how…
Josh Daspit, C. Justice Tillman, Nancy G. Boyd, Victoria Mckee, (2013) "Cross
functional team effectiveness: An examination of internal team environment, shared leadership, and cohesion influences," Team Performance Management, Vol. 19 Iss: 1/2, pp.34 -- 56
Shireman, B., & Kiuchi, T. (2002). Master the four seasons of management. Industrial Management, 44(2), 8-14.
Managing Human esources
Change and conflict are some of the manager's current challenges. This thesis tries to inquire into the change processes and managers response to conflicts that arise as a result of change resistance. The manifestation of conflict and the impact of conflict are also discussed. The thesis also looks into the different theories formulated to explain change process and their relationship to conflict management. Also covered is the way decision makers can mitigate conflict and bring sanity in their organizations.
Today's managers are faced with the trade off between change and conflict. Change has become an irresistible part of organization and managers must therefore come up withy strategies and policies of managing change in an order to reduce conflict that may hinder the performance and also to reduce performance gap.
Conflict is bound to occur when different individuals have different perception, opinion, ideas and thought. Change and…
Knudsen T.(2003).Human Capital Management: New Possibilities in People Management. Journal of Business Ethics, 21(2),42-45.
Humphreys, M. (2005). Natural Resources, Conflict, and Conflict Resolution: Uncovering the Mechanisms. The Journal of Conflict Resolution, 49 (4), 23-36.
Kindler, H.S. (2005). Conflict Management: Resolving Disagreements in the Workplace. London: Thomson/Course Technology.
Kotter, J. (1995, march-april). Leading Change:Why Transformation Efforts Fail. Havard Business School Review, 59-67.
Managing Risks Associated With Stress
Describe how to maintain life balance and manage risks associated with stress
Maintaining life balance requires happiness. Even during stress, an individual should not allow all the stressors to take a toll on him/her. Avoiding stressors is the most appropriate way of managing stress. Developing new habits could help remove and distract an individual from stressful situations, pressures and stressors, which is essential in managing stress permanently. In this modern world, individuals must learn to change and minimize their exposure to stressful situations. While this technique does not change the situations causing stress, it enables an individual to change his/her relationship and reaction to the stressful situations hence maintaining a life balance.
Early Warning Systems are often used to identify officers at risks of family violence. Describe how to use an early warning system to identify officers at risk of using excessive force.
The Improve Phase of the DMAIC process is also essential for managing the piloting and testing of the Six Sigma solutions discovered. It is also essential during the new product development process for measuring and quantifying the unique value proposition of the product or service being produced as well. The final phase, Control, is essential in both a Six Sigma and new product introduction process as well (Pestorius, 2007).
The DMAIC process aligns very well to the new product development and introduction process and is used extensively for that purpose in applying Six Sigma to marketing. Six Sigma can change an entire company's culture and make the many processes synchronized and in unison in making new product introductions more profitable and capable of gaining market share as a result.
Brian Cocolicchio (2007). Sales and Marketing the Six Sigma Way. Quality Progress, 40(9), 79. Link: http://www.sixsigmaselling.com/six_sigma_selling/2006/07/about_sales_and.html
Fundin, a.P., &…
Brian Cocolicchio (2007). Sales and Marketing the Six Sigma Way. Quality Progress, 40(9), 79. Link: http://www.sixsigmaselling.com/six_sigma_selling/2006/07/about_sales_and.html
Fundin, a.P., & Cronemyr, P. (2003). Use customer feedback to choose six sigma projects. ASQ Six Sigma Forum Magazine, 3(1), 17-21. Retrieved from http://asq.org/sixsigma/2005/03/use-customer-feedback-to-choose-six-sigma-projects-en.pdf
Hasan, M., & Kerr, R.M. (2003). The relationship between total quality management practices and organisational performance in service organisations. TQM Journal, 15(4), 286-286.
The two basics to keep in mind is that managerial accounting should be used early and often and not just internal stakeholders should be heeded and listened to (Tutor2U.net, 2013).
In conclusion, Thai Airlines would benefit greatly from an entrenched and well-managed managerial accounting framework. It should supplement and complement both the financial accounting mechanisms of Thai Airlines as well as general process management, general product management, marketing, other accounting matters and general business decision making for Thai Airlines. Part and parcel of all of that is integrating stakeholder's expectations and conversely managing the expectations and perceptions of those same stakeholders is also vital on a number of levels. However, if all of the above is managed and managed well, then the outcomes for firms like Thai Airlines that use managerial accounting effectively will tend to be very good.
Holtzman, M. (2013, May 12). Managerial Accounting for Dummies…
Holtzman, M. (2013, May 12). Managerial Accounting for Dummies Cheat Sheet - for Dummies . How-to Help and Videos - for Dummies. Retrieved May 12, 2013, from http://www.dummies.com/how-to/content/managerial-accounting-for-dummies-cheat-sheet.html
Money-Zine.com. (2013, May 12). Financial vs. Managerial Accounting. Money-zine.com Home Page. Retrieved May 12, 2013, from http://www.money-zine.com/investing/investing/financial-versus-managerial-accounting/
Singha Beer International. (2013, May 14). Singha Beer International. Singha Beer International. Retrieved May 14, 2013, from http://www.singhabeer.com/
Tutor2u.net. (2013, May 12). Accounting - Introduction to Stakeholders. tutor2u | Economics | Business Studies | Politics | Sociology | History | Law | Marketing | Accounting | Business Strategy. Retrieved May 12, 2013, from http://www.tutor2u.net/business/accounts/stakeholder_theory.htm
Mapping technologies ensures that all technologies in the call center are geared towards achieving a specific goal. Having identified the needs of the call center, mapping the required technologies ensures that mechanisms are in place to meet these needs.
Using technology road mapping, the call center is able to plan and coordinate any technological developments. This way any technology developments will have a specific purpose, and unnecessary developments can be avoided. This will save the call center revenue as only required technologies will be developed. Mapping technologies also assists in identifying technologies that have become obsolete. Obsolete technologies could be costing the call center in terms of profits as their maintenance and support does not contribute to the call center's performance. Obsolete technologies, or technologies that are not been used would then be removed, and only required and relevant technologies would be used within the call center.
Butler, D.L. (2004). Bottom-Line Call Center Management. Abingdon, Oxon OX14 4SB: Taylor & Francis.
Loader, D., & Biggs, G. (2002). Managing technology in the operations function [electronic resource]. Oxford, UK: Butterworth-Heinemann.
Maizlish, B., & Handler, R. (2010). It (Information Technology) Portfolio Management Step-by-Step: Unlocking the Business Value of Technology. Hoboken, NJ: Wiley.
Millett, S.M., & Honton, E.J. (1991). A manager's guide to technology forecasting and strategy analysis methods. Columbus, OH: Battelle Press.
Many managers who already are involved with competition in time-based industries realize that manufacturing strategy is often influenced by the traditional cost management system and this proves to be a mistake as time management system might have worked better (Hutchinson, 2007, p. 31). In the manufacturing sector, the traditional managerial cost accounting reporting system is still used but as many managers are ready to adopt the advanced manufacturing strategies and technologies, the managers object to the inclusion of cost accounting system as the only decision criterion in manufacturing (Hutchinson, 2007, p. 32).
The managerial cost accounting reporting system should also involve the activity of performance measurement that provide an impressive influence on the performance and motivation of the workers. Furthermore, it also provides extra information for the managers to take proper decisions that may help in achieving the pre-determined organizational goals to achieve future prospects and profits (Maskell, Baggaley, 2001,…
Alnoor, Bhimani., 2003. Management Accounting in the Digital Economy, Oxford University Press: Oxford.
Brian, Maskell H; Bruce, Baggaley L., 2001. Future of Management Accounting in the 21st Century, Journal of Cost Management, 15(5), pp: 24-32.
Dale, Geiger R., 1995. The Emerging Need for Managerial Cost Accounting, The Government Accountants Journal 44(3), pp: 46-53.
George, Joseph., 2006. Understanding Management Accounting Techniques in the Context of Organizational Change, Management Accounting Quarterly 7(4), pp: 24-32.
This allows for proper safety since Via Christi is located in Wichita, Kansas, which is the biggest city in the state (Via Christi, 2011).
In regards to the internal environment, all employees and patients are treated with dignity and respect. The facilities' each have in place safety measures for fires and tornadoes. Each person is asked how they can get assistance, and clinical staff tells the patients what it is they are going to do before they do it, so that no harm or offense is done to anyone without their consent. Infection Control is taught and enforced, such as frequent hand washing or using hand sanitizers for anyone who enters or leaves the hospital (Via Christi, 2011).
Explain how management contributes to its effective or non-effective performance
Via Christi management contributes to the effective performance of the hospital. They maintain and stress that everyone is treated with "human dignity,…
Via Christi . (2011, January). Standardized Orientation for Personnel. Retrieved April 9, 2011,
from Via Christi Hospitals Inc.:
Furuholt, (2006) argues that lack of management engagement to the acceptance of information systems has been a barrier to the implementation of information systems. The issues are even common with organizations in the developing countries where management does not give enough priority to the information systems implementation. Importantly, implementation of information systems requires management support since management will need to approve fund that would be used for IS implementation. Generally, younger people are more interested in the it tools than older people. In a situation where number of older working team outnumbers younger working team within an organization, the IS implementation may be cumbersome.
More importantly, lack of knowledge of information systems may serve as barrier to its implementation. In the developed countries, private and public organizations have already aware the importance of information systems to the organizations. Many organizations in developed countries already realize that it tool is a…
Abukhzam, M. & Lee, a. (2010). Factors affecting Bank Staff attitude towards E-banking adoption in Libya. The Electronic Journal on Information Systems in Developing Countries: 42(2): 1-15.
Ali, S.N.A. (2010). E-government services: an exploration of the main factors that contribute to successful implementation in Libya. PhD thesis, University of Portsmouth.
Bartol, K.M. (1982). Managing Information Systems Personnel: A Review of the Literature and Managerial Implications. MIS Quarterly.
Boh, W.F. & Yelling, D. (2007). Using Organizational Architecture Standards in Managing Information Technology. Journal of Management Information Systems. 23 (3): 163 -- 207.
This qualitative study, which used the methods of case study, in-depth interviewing, and focus group discussions (FGDs) is particularly vital to the implementation of change in organizational structures, from being a hierarchical to being decentralized. Like Perry, the study puts the manager's role as the most pivotal within the organization, primarily because s/he serves as the 'catalyst' for change and innovation in it.
Other literature also stress the role of power and control in helping the "new managers" of the 21st century to further develop their significant positions in the organization. Hill's (2005) study of managers for the century reflects how learning is achieved through experience, backs up theoretical assumptions that management for the 21st century does not demonstrate parallelism between its theories and actual applications. This assertion is mirrored in a theoretical study by Drejer (2004) and Klagge (1998), wherein he found out that training and learning for new…
Balogun, J. (2004). "Organizational restructuring and middle manager sensemaking." Academy of Management Journal, Vol. 47, Issue 4.
Callanan, G. (2004). "What would Machiavelli think? An overview of the leadership challenges in team-bases structures." Team Performance Management, Vol. 10, No. 3.
Drejer, a. (2004). "Back to basics and beyond: Strategic management -- an area where theory and practice are poorly-related." Management Decision, Vol. 42, Issue 3.
Hill, L. (2004). "New manager development for the 21st century." Academy of Management Executive, Vol. 18, Issue 3.
This concept originated with the principles of Total Quality Management (TQM).
The notion that only managers play a role in controlling work activities is based on two false ideas. One is the antiquated notion of totalitarian management. Modern management does not follow this style, as it is often not consistent with organizational objectives. The second false idea is that the manager can control the employee at all times. In practice, managers merely provide instruction and guidance with respect to work activities. Employees often devise their own ways of performing different tasks, and it would be near impossible for management to control this. Thus, employees do exert some control over work activities.
Q3. Operations management can be applied to any managerial function.
Operations management techniques are based around analysis of processes. Control is merely one aspect of the role, even within the operations setting. In fact, operations management also consists of…
He wished to build the happiest place on the planet and this message continues to be handed over to the new recruits who join the organization presently also. Disney exists to give a guarantee to the Americans that are there for real. Disneyland is not just unreal, rather it is hyper-real. As a result it is possible to express of the corporate culture of Disney as being created. ("eading Organizations from behavior and experience to representation and experience," n. d.)
4) Explain how the four functions of management support the creation and maintenance of a healthy organizational culture
The four functions of management support the creation and maintenance of a healthy organizational culture as it leads to planning, organizing, leading and coordinating of resources and it is these 4 activities which recur across the institution and are extremely unified. Present features relating to management cover claims leading are distinct from…
Arnold, Paul. V. (2002) "Fixing manufacturing" MRO Today Magazine, Retrieved at http://www.progressivedistributor.com/mro/archives/mro%20coach/Lynch/FixingJJ02.htm
Bryman, Alan. (1995) "Disney and His World"
N.A. (2007) "Disney Institute Homepage" Retrieved at http://www.disneyinstitute.com/index.cfm
Indeed, the control function will create a feedback mechanism that will allow the leader or manager (at all levels of the organization) to be constantly informed as to the way that benchmarks are reached, as well as to any potential problems that might appear along the way. This means that the control function is the first phase in actually correcting the potential errors that might appear in the organization.
In Jack Welch's case, the control function as he applied it allowed him to monitor his group of human resources so as to emphasize the most important and most productive 20% and the underperforming 10%. y monitoring and controlling this benchmark, he was able to induce and maintain an organizational culture based on performance as one of the fundamental and defining goals.
5) One of the strategies by which a healthy organizational culture can be maintained proposes to support a close…
1. Welch, Jack. 2005. Straight from the Gut. Warner Books.
2. Welch, Jack. 2005. Winning. Collins
A cheap product will not be able to survive in this rapidly changing business environment. Organization is another extremely important aspect of the necessary managerial skills for any manager desiring guaranteed success at their individual Verizon location. Organization can be as simple as instituting training at work in a pattern that overlooks no single employee. A good manager cannot expect employees to train themselves or improve their work manners without additional help. A strong organized training program is sure to enhance even the most successful company.
A strong leadership team is another necessary important aspect for businesses engaged in the phone industry. Verizon's leadership team must be instituted and adopted without fear at the workplace, because employees who fear their supervisors simply cannot evolve into successful employees interested in the growth of the company. A strong leadership team will effectively manage the business with the overall objective of accomplishing the…
Bass, B.M. (1996). A new paradigm of leadership: An inquiry into transformational leadership. Alexandria: U.S. Army Research Institute for the Behavioral and Social Sciences.
Oak, C. & Schoeffler, B. (2002). Management for the 21st Century. Retrieved March 13, 2007, from Insurance Journal Web site: http://www.insurancejournal.com/magzines/southcentral/2002/03/11/mindyourbiz/18984 .
Verizon. (2007). Verizon. Retrieved March 17, 2007, at http://www.verizon.com .
A Comparison of Management and Leadership
Management and leadership are often mistakenly considered to be the same thing. In truth, management and leadership are different processes and involve different activities. This means that a good leader is not necessarily a good manager, and that a good manager is not necessarily a good manager. This will now be discussed in more detail by comparing leadership and management and by comparing the traits of a leader and the traits of a manager.
Management can be broadly defined as the ability to manage resources to achieve goals. In practice, this refers to controlling both material resources and people to achieve the goals of the organization. Management can be further divided into the tasks of organizing, planning, controlling, and directing. The manager's role is to manage tasks and people on a consistent basis to ensure that goals are met.
Leadership is defined as…
Robbins, S.P. (2001). Organizational Behavior. Upper Saddle River, NJ: Prentice-Hall Inc.
ole of Stakeholders
Over the last several years, a variety of firms have been increasingly focused on quality. This is because stakeholders are demanding that there are improvements in these areas. To fully understand what is happening, there will be a focus on the role of these individuals in implementing quality management control processes. Together, these elements will show how firms are working with different stakeholders to achieve these objectives. (Foster, 2007)
Stakeholders are playing an integral part in helping to ensure that a company is addressing the needs of customers (through: product superiority and excellence). This means that there are many different individuals who will play an important role in reaching these goals to include: employees, managers and cliental. Employees are significant, because they are working directly with customers and suppliers. This is helps them to understand what is most important to consumers and how the firm can address…
Anavari, A. (2011). A Study on Total Quality Management. World Applied Sciences Journal, 12 (9), 1585 -- 1596.
DesMarasis, C. (2011). Google Said to be Testing Android 4.0. PC World. Retrieved from: http://www.pcworld.com/article/245471/google_employees_said_to_be_testing_android_4_o_on_samsung_nexus_s.html
Foster, T. (2007). Managing Quality. New York, NY: Prentice Hall.
ole of Accounting Information in Decision Making Process
Accounting information plays an influential role in guiding decision making process in an organization. Our research shows that not all organizations would use accounting information in the same manner even though they might all utilize it for making better decisions. However some organizations might limit those decisions to the area of cost control while others would be comfortable using accounting information for making all kinds of strategic decisions from expansion, contraction to downsizing and technological overhaul.
Thus accounting information indeed has a significant place in the decision making process. However it all comes down to the level of trust that exists in a firm between accountants and senior management. The senior management must fully accept the information presented to them and also be able to rely on that in order for it to take it seriously and make decisions based on that…
Emmanuel, C., Otley, D. And Merchant, K. (1990), Accounting for Management Control,
2nd edition, London: Chapman & Hall publishing
Horngren, C.T. Sundem, G.L. Stratton, W.O. (2002), Introduction to Management
Accounting, 12th edition, Englewood Cliffs, NJ: Prentice-Hall International
Assessing the Many Management Challenges George Faces
Having stepped into Stevenson Company transportation department as its new supervisor, George is quickly overwhelmed by a department in disarray, chaotically operating without any leadership or guidance. The major management issues George faces is predicated on the lack of clarity regarding roles, authority and organization structure and clarity of performance expectations. In short, the management issues George faces are what happens when senior management abdicates leadership of a given area of a business, allowing personal agendas and resentment to ester instead of implementing clear performance expectations. The lack of willingness to change and improve is more attributable the managers of dysfunctional teams than the teams themselves (James, Wooten, Dushek, 2011).
The first and most significant management issue is getting the transportation department integrated back into the company. The many symptoms of its malaise and dysfunctional nature can be attributed to its lack…
James, E.H., Wooten, L.P., & Dushek, K. (2011). Crisis management: Informing a new leadership research agenda. The Academy of Management Annals, 5(1), 455.
Jaques, T. (2012). Crisis leadership: A view from the executive suite. Journal of Public Affairs, 12(4), 366.
Kovjanic, S., Schuh, S.C., & Jonas, K. (2013). Transformational leadership and performance: An experimental investigation of the mediating effects of basic needs satisfaction and work engagement. Journal of Occupational and Organizational Psychology, 86(4), 543.
Mathis, R.L., & Jackson, J.H. (2011). Human Resource Management (13th ed.). Cengage Learning.)
Management esponsibility and Accountability
Define Accountability and esponsibility
The positions assumed by workers imply a responsibility to complete particular functions associated with those positions. A number of studies have described the term responsibility, when employed in company affairs, as referring to an area of obligation or perhaps duty designated to an individual because of the dynamics of the individual's position, function, or perhaps job. esponsibility might therefore be viewed as being a package of commitments associated with employment or operation. Narrowly outlined, role explains employment classification, which, subsequently, includes, although is not necessarily limited to, functionality (Pimpa, 2010).
Accountability is actually a notion with numerous meanings. It is almost always utilized synonymously through the use of these ideas as responsibility, answerability, as well as administration. However what specifically can this idea imply? Within the most literal meaning, the term accountability indicates simply the "ability" or perhaps the "possibility" that a…
Ackerman, J. (2004). Co-Governance for accountability: Beyond exit and voice, World Development, 32 (3), pp.447-463.
Bazerman, M.H., & Banaji, M.R. (2004). The social psychology of ordinary ethical failures. Social Justice Research, 17(2), 111 -- 115.
Clegg, S., Kornberger, M., & Rhodes, C. (2007). Business ethics as practice. British Journal of Management, 17, 1 -- 16.
Fisscher, O., Nijhof, A., & Steensma, H. (2003). Dynamics in responsible behavior. In search of mechanisms for coping with responsibility. Journal of Business Ethics, 44(2 -- 3), 209 -- 224.
Trending analysis through a balanced scorecard methodology is used to evaluate the level of performance of each practice relative to another based on patients served, costs, and support costs. The use of balanced scorecards as part of the strategic planning process in healthcare organizations is a best practice that delivers insights and intelligence that drives ROI strategies (Niles, 2010). This is certainly the case with the healthcare organization interviewed.
3. What are some of the most important practices or activities related to this function? What is your involvement?
Managing the underlying IT systems that make the reporting performance evaluation and improvement processes possible is the most important activity related to that specific function. As the acting CIO for the healthcare organization, the person interviewed must also manage the teams that keep the computer systems up and running over time. The have completely accountability and responsibility for keeping the entire IT…
What happens is the overall model for New Public Management was developed in 1997. Where, it was designed to provide a new way of managing various public services and projects. If Lynn had mentioned strategic planning in conjunction with New Project Management, many of readers could have assumed that the two different issues are interconnected. At which point, the effectiveness and the various benefits that are discussed could be limited, with many managers / administrators attempting to use a combination of the two. Over the course of time, this could cause the overall amounts of effectiveness to respond to different situations to become somewhat limited. To avoid having managers / administrators confuse the two different models, one could infer that Lynn intentionally did not mention strategic planning for this reason. (Lynn 231)
When you look at the second reason, the concept could be one that many politicians / administrators are…
Berry, Frances. "Innovation in Public Management." Public Administration Review. Jul. 1994: 322 -- 330. Print.
Berry, Frances. "State Agencies Experience with Strategic Planning." Public Administration Review. Apr. 1995: 159 -- 168. Print.
Lynn, Laurence. "The New Public Management." Public Administration Review. Jun. 1998: 231. Print.
Ring, Peter. "Strategic Management and Public Organizations." The Academy of Management Review. Apr. 1985: 276 -- 286. Print.
A second problem can be seen in the differences in cultures. This is especially apparent when looking at management styles. What might be considered acceptable in the United States might often be a cultural nightmare in another country. Trying to manage personnel in other parts of the world also brings about issues with communication. The ways in which people communicate is very different around the world. Again, something that would be perfectly acceptable here may often be seen as offensive in another part of the world.
A leader and manager must evaluate organizational competencies and intellectual capital and create and integrate models in order to establish a framework for application of duties to the employees so as to create a good healthy working condition. This will help to motivate all the employees to do their best at the work that they perform. An organization has to focus on determining different…
Globalization. (2010). Retrieved from Answers.com Web site:
Leadership vs. Management. (2010). Retrieved February 28, 2010, from Changing Minds Web
This can come in a number of forms, including rules, "best practices" and job descriptions. Output controls place the focus squarely on the output, with significantly less attention on the behaviors that lead to the output. For example, when a sales person has a quota, that is an output control because the behavior is driven entirely by the end result. Input controls works by placing constraints on process inputs as a means of exerting control. An example might be setting a strict budget for a project. This focuses the manager on sticking to that budget, a process that the organization feels will result in the goals being achieved.
Benchmarking is useful for most firms. The exception would be firms that for one reason or another are not in a competitive environment. For those firms that are in a competitive environment, they can benefit from benchmarking because the benchmark sets the…
McNamara, Carter. (2008). Basics of Action Planning. Free Management Library. Retrieved May 9, 2009 from http://managementhelp.org/plan_dec/str_plan/actions.htm
No author. (2009). Create an Entrepreneurial Culture Among Your Employees. Score. Retrieved May 9, 2009 from http://www.score.org/culture_employees.html
Wheelen, T.L., and Hunger D.J.,(2008). Strategic Management and Business
Policy, (11th ed) Saddle River, N.J.: Pearson Prentice Hall
Should the outcomes perform well against the goals, then the performance appraisal process must undergo a re-evaluation. Theories about the underperformance of key outcomes can be matched against feedback from the appraisers and the employees. From that point, a course of action can be developed that will alter the appraisal process to better align it with its objectives. The final step in the control mechanism is the adjustment process. The new ideas must be incorporated into the existing appraisal system. These new ideas must then be tested to determine if they have been as effective as intended, or if they have even moved the outcomes further from the objectives. At this point, the manager is engaged in a feedback loop that exists to continuously improve the performance appraisal process.
Performance appraisals are often conducted poorly, and this has led to considerable criticism of the tool. There are three fundamental…
Heskett, Jim (2006). What's to be Done About Performance Reviews? Harvard Business School. Retrieved November 26, 2008 at http://hbswk.hbs.edu/item/5563.html
No author. (2008). Performance Reviews. Carnegie Mellon University. Retrieved November 26, 2008 at http://www.cmu.edu/hr/hr_services/performance/reviews.html
Culbert, Samuel a. (2008) Get Rid of the Performance Review! MIT Sloan Management Review. Retrieved November 26, 2008 at http://sloanreview.mit.edu/wsj/insight/hr/2008/10/20/
No author. (2004) Performance Appraisal Handbook. United States Department of the Interior. Retrieved November 26, 2008 at http://www.doi.gov/hrm/guidance/370dm430hndbk.pdf
"The most important issues which have to be addressed here are precise monitoring (diagnosis) of current results and their comparison with what has been planned. Effective managerial control must always be followed by feedback for correcting initial plans " (http://www.bashedu.ru/konkurs/ibatullina/eng/function.htm).
The observation of the way in which people within an organization behave is of extreme importance. ut leaders and managers obtain feedback not just from observations, but directly from people. This provides them with a better understanding of the relation between the actions performed by the individuals and the beliefs which guide their behaviour. An efficacious control upon these factors implies the contribution to the creation and maintenance of a healthy organizational culture.
There are various strategies that an organization can choose to implement in order to make sure it preserves a healthy organizational culture. Among them we can mention the adoption of various principles, such as the following: a…
Baker, Kathryn (2002), Organizational Culture, 19 May, 2007, <
Four Management Functions, 19 May, 2007, http://www.bashedu.ru/konkurs/ibatullina/eng/function.htm
Schein, Edgar, H (1992), Organizational Culture and Leadership, San Francisco: Jossey -Bass Publishers
This part-time project manager was being asked to fulfill several different roles in the organization concurrently. It is commonly known that for a project to stand a high probability of success, it requires a dedicated project manager (Schulz, 2000).
A second aspect of why this project failed was the lack of focus on goals, objectives and how the project fit into the overarching objectives of the company. The project goals drifted and often didn't have a clear focus on deliverables and quantified performance. The lack of a very clear, well defined mission for a project will often lead to its failure and confusion over status and deliverables (Puccinelli, 1999). This is exactly what happened on this project. Finally the leader did not provide enough visibility into hwo the project on a global level was progressing. The project teams in India did not know the status of software development in Cincinnati,…
Barczak, G., McDonough, E.F., & Athanassiou, N. (2006). So you want to be a global project leader? Research Technology Management, 49(3), 28-35.
Burton, J.P. (2009). The great leader project. Organization Management Journal, 6(2), 69-75.
Krishnan, V.R. (2001). Value systems of transformational leaders. Leadership & Organization Development Journal, 22(3), 126-132.
Puccinelli, B. (1999). Principles of a project leader. Inform, 13(1), 50-51.
A manager's duty is not to be liked but to be effective; a manager remains firmly committed to the health of his or her organization by following rules, regulations, and guidelines. "A leader is someone who people naturally follow through their own choice, whereas a manager must be obeyed," ("The Difference between Management and Leadership," 1997). Effective managers and leaders both motivate and inspire people to reach their highest potential.
In order for a manager to create and maintain a healthy organizational culture, he or she should develop strong interpersonal awareness, including mediation skills and respect for diversity. As a director of development at a private Catholic high school, I work in a stimulating environment that requires ascription to rational and financial goals as well as to spiritual, ideological, and interpersonal goals. With a diverse student body and a diverse staff, I must retain a strong emotional as well as…
The Difference between Management and Leadership." (1997). Retrieved August 20, 2005 online at http://www.see.ed.ac.uk/~gerard/MENG/ME96/Documents/Intro/leader.html
Leading vs. Managing -- They're Two Different Animals." (2001). Online Women's Business Center. Retrieved August 20, 2005 online at http://www.onlinewbc.gov/docs/manage/leading.html
Maccoby, Michael (2000). "Understanding the Difference between Management and Leadership." Research Technology Management. Volume 43. No. 1. January-February, 2000. pp 57-59. Retrieved August 20, 2005 online at http://www.maccoby.com/Articles/UtDBMaL.html
If one takes the broad generalization of the mega-environment (general environment); one finds the conditions and trends that make up the organizational culture or even the society in which one operates. This term actually encompasses a number of similar and disparate factors. The technological part of the environment tends to focus on knowledge; the economic element the means of production, distribution and consumption of wealth; the legal-political element focuses on the governmental or rule-based systems to organize the society; the international element the external relationships, and the socio-cultural environment the attitudes, values, norms, believes and behaviors of a particular group or organization (Organizational Environment and Culture, 2008). All these forces are a sum total of how organizations act and react -- whether regionally or internationally.
The legal-political element of the environment is the systems that organize that environment, the rules that are enforced, and the overall manner in…
Organizational Environment and Culture. (2008). Zainbooks.com. Retrieved from:
Bendell, T. (2005). Structuring Business Process Improvement Methodologies. Total Quality Management, 16(8-9): 969-78.
Brown, L.M. And B.Z. Posner. (2001). "Exploring the Relationship Between Learning and Leadership," Leadership and Organizational Development. May, 2001: 274-80.
Managing Quality in Practice Settings: Six Sigma at Floyd Medical Center
By examining an organization's approach to establishing, measuring, and evaluating performance and outcomes, it is possible to develop a firmer grasp on how the quality control process functions in practice. To this end, this paper provides a review of the literature concerning quality management practices at Floyd Medical Center in ome, Georgia, followed by a summary of the research and important findings concerning these issues in the conclusion.
Meaning of "managing quality" and what it means at Floyd Medical Center
Managing quality at Floyd Medical Center is the responsibility of all staff members and the hospital's stated goal in this regard is to "provide excellent care while ensuring the comfort, privacy and safety of our patients and visitors"; the medical center adds that its healthcare teams are "dedicated to continually improving your experience by providing quality health care that…
Cohen, J. (2008, May). CHAP and the Department of Veterans Affairs. Nursing and Health Care
Perspectives, 21(3), 151.
Gowen, C.R., Stock, G.N. & McFadden, K.L. (2008). Simultaneous implementation of Six
Sigma and knowledge management in hospitals. International Journal of Production
Whereas the other functions of management focus on methods, and operations, and policies, and organizational structure, leadership pertains exclusively to people. Management also includes various functions that relate to personnel, such as the establishment of hierarchical structure, and supervisory policies and practices. However, even in these personnel-oriented functions, management and leadership are substantially different.
Leadership includes the use of specific styles (such as transactional, charismatic, transformational, and servant leadership). On one hand, certain leadership styles have proven to be more appropriate or likely to be successful in specific types of organizations and industries; on the other hand, leadership style is ultimately a matter of choice and any leadership style could (at least in principle) be used in any organization. However, management functions are largely determined by the nature of the industry and the processes required for organizations to function properly in given industries. Therefore, unlike leadership style, approaches to business…
Evaluate the impact of globalization and management across borders
After its retrenchment in the U.S., Starbucks is still considering expanding its operations China. "Despite its long presence in the Chinese market -- Starbucks opened its first shop in Beijing in 1999 -- the Seattle coffee giant only has 376 stores on the China mainland, compared with 878 in Japan" (Sanchanta 2011). Starbucks has tried to learn from some of its mistakes domestically in the U.S., such as its super-saturation of certain marketplaces, while incorporating many of the successful lessons of its other ventures, such as its ability to tailor product offerings to local needs. "Cracking the code in China for any company is not an easy task -- there will be a number of winners and lots of losers of people who go there and rush to judgment and don't succeed…The thing I am most interested in when I go…
Clark, Taylor. (2008). How Starbucks colonized the world. The Sunday Times. Retrieved July
21, 2011 at http://business.timesonline.co.uk/tol/business/industry_sectors/leisure/article3381092.ece
Leadership and management. (2011). Team Technology. Retrieved July 21, 2011 at Retrieved July 21, 2011 at http://www.teamtechnology.co.uk/leadership-basics.html
Sanchanta, Mariko (2011). Starbucks plans major China expansion. The Wall Street Journal.
Empowerment and Performance of Middle Management
The empowerment of middle managers is a paradox that is not easily solved. As this strata or level of management is often given responsibility for making sure goals are achieved yet often they have little actual authority to demand results or use legitimate power (French, aven, 1960). Empowerment from senior management is one potential approach to augmenting the effectiveness of this level of management yet the context of empowerment is just as critical as the support given (Bartunek, Spreitzer, 2006). This paper will analyze the approaches for middle managers to be more effective in their roles, with empowerment being an enabler, not the foundation, of long-term change. For middle managers to achieve that, they must also continually improve and transform themselves from supporters of the status quo (as managers often do) to being transformational leaders in their own right (Jackson, 1991).
Jean M. Bartunek, and Gretchen M. Spreitzer. 2006. The Interdisciplinary Career of a Popular Construct Used in Management: Empowerment in the Late 20th Century. Journal of Management Inquiry 15, no. 3, (September 1): 255-273.
David Collins. 1996. Whither democracy? Lost debates in management empowerment. Empowerment in Organizations 4, no. 1, (January 1): 12-24.
Eisenbeiss, S., and S. Boerner. 2010. Transformational Leadership and R&D Innovation: Taking a Curvilinear Approach. Creativity and Innovation Management 19, no. 4, (December 1): 364-372.
French, J.P.R. Jr., and Raven, B. (1960). The bases of social power. In D. Cartwright and A. Zander (eds.), Group dynamics (pp. 607-623). New York: Harper and Row.
Given the fact that the entire organizational structure relies on performance, one needs to ensure that (1) performance levels are reasonably defined and (2) that these performance levels are known to all employees within the organization.
In this sense, an organization that will be implementing the respective framework needs to make sure that the performance levels are reasonably defined. Perhaps an external structure or organization can help defined reasonable levels for outcomes.
The problem we have previously discusses seems to have itself a counterpart in terms of the performance measurement and reporting systems. First of all, measuring performance means that there are specific performance criteria that can be used. These are, in part, related to the strategic planning details I have mentioned on the previous paragraphs.
Second of all, one needs to take into consideration the reasonability of the person who is making the assessments. Again I suggest here someone…
The role of chief executive was chosen to be filled by Rick who has a great number of leadership traits. In addition to his role as chief executive, he will also serve as a marketing director since he has experience in marketing and brand management. hile Rick will head the overall organization, James will serve as the chief operations officer. His organization skills and analytical mind makes him an ideal candidate for this position. The COO position presents a challenging leadership position in which the leader will have to do a lot of work behind the scenes in a very broad an all-encompassing role (Bridgespan Group, 2012). Despite the fact that the COO generally gets less attention than the CEO, there role is an integral component to the organizations success.
The role of chief administrator, which will include all accounting functions, will be filled by Lindris…
Bridgespan Group. (2012). Finding the Right COO Position. Retrieved from BridgeStar: http://www.bridgestar.org/Library/FindingRightCOOPosition.aspx
ole of Information Systems in Organizations
What unifies all businesses is their continual need for accurate, timely information to base decisions on and continually guide their strategies to achievement. Information is the new oil; it is what enables complex processes to be simplified and integrated into the broader infrastructure of an enterprise. The intent of this analysis is to evaluate how every organization must make the most of its information systems if it is to stay competitive over time and gain new customers. One of the most critical success factors for the profitability of any business is its ability to unify and strengthen its business model based on its intelligent use of information systems (Kroenke, 2013).
How Information Systems Create Competitive Advantage
Across the many types of businesses and the industries they compete in, all shares a common need to synchronize their supply chains, create profitable products and services, manage…
Kroenke, D.M. (2013). Using MIS (5th ed.). Upper Saddle River, NJ: Prentice Hall. Page 1-24.
Management Approach That Offers the Best Outcomes
for Knowledge Development
Understanding business, and what that process contains, is extremely complex. It takes years of study and focus to gain even a rudimentary idea of all a company has to do to remain viable. A company has to have employees who understand their jobs, clear work goals for all concerned in the business, accounting practices that tell the actual financial workings of the company and keep government agencies happy, along with many other processes among the strata. Threads run through all of the working practices of an organization which tend to bind it together. These can be tangible communication channels (email, phone lines, other forms of information technology), or they can be intangible. These intangible communication lines are another layer of complexity which the organizations managers have to control and mold. How people deal with one another is the way an…
Cohen, Debra J. "Knowledge Development -- Future Focus: Emerging Issues -- in Human Resource Management." HR Magazine (2003). Web.
de Dreu, Carsten K.W., and Evert van de Vliert. Using Conflict in Organizations. New York: Sage Publications, 1997. Print.
Fischler, Michael L. "From Crisis to Growth…Race, Culture, Ethnicity, Conflict and Change." Education 124.2 (2003): 396-398. Print.
"Knowledge." Merriam-Webster Online Dictionary. 2011.
Undercover Boss is a great show for illustrating core management concepts. A season five episode features the CEO of the Larry H. Miller Company, owner of the Utah Jazz along with eighty other concerns. This episode features issues related to occupational health and safety, customer service and marketing. In the episode about Modell's Sporting Goods, a family-owned business that has been around since 1889, issues related to logistics, wages, and social justice come to the fore. In the first season episode featuring the CEO and president of 7-11, issues related to management and corporate structure, customer service, and quality assurance are brought to light. These three episodes can all be used to better understand textbook concepts, from the particular skills managers need to succeed to ethics and social responsibility. Of these three episodes, the most engaging was the one about Modell's because of the way the owner came to…
Schermerhorn, J.R. (2012). Exploring Management. 3rd edition.
Undercover Boss Utah Jazz: https://www.youtube.com/watch?v=f_Tc3qCOj68&feature=youtu.be
Undercover Boss Modell's: https://www.youtube.com/watch?v=8jadl9usH3s&feature=youtu.be
Undercover Boss 7-11:
Some or all such authority may be in fact unlimited. This is when a committee can counterbalance authority and diffuse power within an organization since effectively only a small faction is making important decisions. The best use of committees is to have limited power to make decisions but have unlimited power to make recommendations on how things should be done.
2. Identify the initial issue that should always be thoroughly addressed when the establishment of a committee is recommended.
The initial issue that should be addressed is that of making sure that those on the committee are the people capable of carrying out the agenda of the committee and that the committee will have limited power to make organizational decisions.
3. In what ways may committees be said to dilute the recognition and diffuse the blame or responsibility? Where, based on your personal experience, have you seen one of these…
Baker, L. 2002. "Managed care, medical technology, and the well-being of society," viewed 21
February 2011, < http://www.ncbi.nlm.nih.gov/pubmed/12055455 >
Carlson, Gail. 2009. "Managed Care Understanding Our Changing Health Care System," viewed
21 February 2011,
The attitude of the followers toward the leader is another significant indicator of leader effectiveness.
esearch on performance-oriented and relationship-oriented behavior gave evidence that both the dimensions of behavior are necessary for leadership effectiveness (Dhar & Mishra, 2001, p.256). One thing that has proven consistent throughout the research of Dhar & Mishra is that regardless of the level of management there are certain characteristics that are necessary throughout in order for that person to be an effective leader. The characteristics that are consistent regardless of managerial level are Ability to facilitate, ability to influence, ability to be accountable, ability to build teams, ability to negotiate, ability to reward, ability to manage time, interpersonal orientation, and analytical skills. In contrast, there was a list of skills stated to be necessary depending on ones organization (Dhar & Mishra).
In conclusion, one could state that even though there are different levels of management…
Dhar, U., & Mishra, P. (2001, September-December). Leadership Effectiveness: A study of Constituent Factors. Jornal of Management Research, 1(4), 254-266.
Managers hold the key to successfully implementing changes in their corporate environments or their installations. How people react to change always depend on how managers present the change. Despite the manager's best efforts in anticipating reactions to change, there is always resistance from 70% of the staff. Leading and implementing change successfully, whether as a team or an organization is a core to achievement in managerial or professional practice (Daft, 2012). It is a difficult, fearful task which does not occur by chance; change should be thought through and well coordinated by the manager.
ole of managers in implementation
Manager's work is to sell the information, motivating resistors while hoping that some logic will encourage those in action to internalize the change and, therefore, change their behaviors (Thames, 2012). They think of innovative ways of how to handle products and services and how to improve technology. Mangers come up…
Daft, R.M. (2012). Understanding Management. London: Cengage Learning.
Karen, K.A. (2011). Generalist Practice With Organizations and Communities. London: Cengage Learning.
Richard, D.M. (2010). Organization Theory and Design. London: Cengage Learning.
Thames, B.D. (2012). Chasing Change. New York: Willey and Sons.
When all the needs or expectations of the stakeholders are met, the business will continue to thrive.
Core Human esource Functions
Involuntary turnover is rampant among employees of high talent. These employees form then crucial asset that determine the overall success of the organization. Involuntary turnover occurs due to issues such as frequent absences, premature termination of contracts, sexual harassment or by the mere fact that an employee becomes overqualified for a particular job. Supposing I were a top H manager in my firm I would hire people who are qualified to fill any vacant positions taking keen attention to exclude overqualified persons so as top avoid the occurrence of involuntary turnover in the future (Taylor, 2005).
Additionally, I would introduce strategies that seek to retain employees in the organization. One of the strategies would be to introduce teambuilding activities such as retreats and workshops. I would also ensure that…
Svensson, G., & Wood, G. (2003). The dynamics of business ethics: a function of time and culture -- cases and models. Management Decision, 41(4), p350.
Taylor, S. (2005). People resourcing. London: Chartered Inst. Of Personnel and Development.
There is a major difference in launching any new initiative where adoption is key to its success relative to introducing one where compliance can be demanded. B Management, by not informing employees of the change, is in effect saying through their actions that compliance is demanded or they will lose their jobs. The sobering fact of 13,000 people let go or nearly 25% of the workforce is a force in the B culture that implies compliance is critical if one is to stay employed. The swipe card is introduced by management through a compliance-driven strategy with none of the business benefits defined that are relevant to those most affected. Consequently, it fails as a program and serves as the volatile catalyst of a wildcat strike.
The lessons learned include the following. First, B Management needed to be more transformational as a leadership team, less authoritarian and transactional. Transformational leadership seeks…
Assume that you have been retained as a change consultant by BA management to advise them on how to avoid such a situation in the future. What lessons emerge from each perspective and what recommendations would you draw from each in constructing your advice to BA management?
BA Management first needs to realize that this type of program, which affects thousands of employees and their lives, must be launched to maximize adoption, not compliance. There is a major difference in launching any new initiative where adoption is key to its success relative to introducing one where compliance can be demanded. BA Management, by not informing employees of the change, is in effect saying through their actions that compliance is demanded or they will lose their jobs. The sobering fact of 13,000 people let go or nearly 25% of the workforce is a force in the BA culture that implies compliance is critical if one is to stay employed. The swipe card is introduced by management through a compliance-driven strategy with none of the business benefits defined that are relevant to those most affected. Consequently, it fails as a program and serves as the volatile catalyst of a wildcat strike.
The lessons learned include the following. First, BA Management needed to be more transformational as a leadership team, less authoritarian and transactional. Transformational leadership seeks to create trust by being authentic, transparent and showing how the vision of change is relevant to the better performance of an enterprise (Nussbaumer, Merkley, 2010). BA Management failed to deliver a transformational vision for the program or even consider the people it would affect the most. Second, BA Management could have explained in detail why the swipe program would be essential for the airline to stay competitive, and designed it to provide employees with more flexibility and freedom to interchange schedules. If Southwest Airlines can do this with a regional operation, surely BA has the ability to do the same. The lack of vision and explanation of benefits to the employees, and
"A well-written, widely publicized, strictly enforced fraternization policy won't prevent office romances from developing. It will, however, make life a lot easier, and less litigious, for you when you have to deal with it" (eh, 2010).
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eh, F.J., 2010, Office romance, About, http://management.about.com/cs/people/a/Officeomance.htm last accessed on October…
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Bailey, J., Romantic and sexual relationship can cause workplace stress -- a word from the office, Ezine Articles, http://ezinearticles.com/?Romantic-and-Sexual-Relationships-Can-Cause-Workplace-Stress-A-Word-From-the-Office&id=1920949 last accessed on October 29, 2010
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Fennel, A., 2003, Romantic relationship at work: does privacy trump the dating police? All Business, http://www.allbusiness.com/human-resources/careers/1077844-1.html last accessed on October 29, 2010
S. DHS "Strategic Plan," 2008, http://www.dhs.gov/xabout/strategicplan/) ealistically acts of terrorism, domestic or foreign are exceedingly rare, though slightly more common than they have been in the past and at least marginally more violent in nature, they occur very, very rarely. (Lewis, 2000, p. 201) Though maintaining serious preparedness the mitigation of natural disasters, most which cannot be avoided is an issue needed to be addressed almost yearly, on both small and large scales, across the nation and is much more likely to directly effect people and resources on an intimate level and should be the Emergency Management system's first and primary concern! Though worst possible case scenarios, regarding the use of WMDs is important it is not where all the resources should go.
(5. In the course, you have been introduced to the various responsibilities of different levels of government in the homeland security effort. What level of government do…
Daniels, R.S. (2007). Revitalizing Emergency Management after Katrina: A Recent Survey of Emergency Managers Urges Improved Response, Planning, and Leadership and a Reinvigorated FEMA -- the Federal Government Has Responded by Making Most of the Recommended Changes. The Public Manager, 36(3), 16.
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Depoorter, B. (2006). Horizontal Political Externalities: The Supply and Demand of Disaster Management. Duke Law Journal, 56(1), 101.
Hulnick, a.S. (2004). Keeping Us Safe: Secret Intelligence and Homeland Security. Westport, CT: Praeger.
At the same time, he then acts as an interface and communicates to the team the general directions in which the company is moving. However, the project manager also acts as an internal motivator within the team, a coordinator and organizer.
A similarly important role will be played by the project manager in his capacity to act as an interface between the different entities and shareholders involved in a certain project. In order to control scope, several documents should be used, such as, for example, the statement of work, as part of the requests for proposals, or scheduling and budget estimates. For these, the project manager will work with representatives from other departments (marketing and sales etc.), but also with the clients. At the same time, the project manager will have consulted previously with his own team, thus being able to carry to these meetings their own evaluations and estimates.…