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Especially in a country where the fastest growing minority group is Hispanic, and there will always be a need for bilingual speakers.
In conclusion, humans without social support -- whether it is older people or a newborn baby -- cannot function up to full capacity. Those individuals that are survivors of a deadly earthquake, or who have bipolar or other serious mental disabilities, are desperately in need of social support and all it can bring to the mind and body. Moreover, studying the various aspects of social support vis-a-vis social theories of aging gives the student a good understanding of the various ways society views and deals with the elderly -- and it is not always a warm picture. The changes that are needed to make society a more just, safe, and healthy place are mainly based on some form of social support, be it Medicare, Social Security, or the…… [Read More]
Quality Management Different Systems, Philosophies
and Approaches to Excellence
Quality Management: Different Systems, Philosophies
and Approaches to Excellence
As is known within the field, operations management is an area of management specifically concerned with the overseeing, designing, and redesigning of business operations in the production of good and services. In order for operations to move smoothly within a business, management must ensure that day-to-day business moves forward in a manner that not only utilizes the highest quality standards, but additionally uses as little resources as needed in order to both meet company standards and satisfy customer needs in order to retain continued business. In beginning to ensure that such standards are upheld within a business, the area of quality management comes highly into play. In understanding the basis of quality management, along with the systems, philosophies and approaches that go along with it, one can better understand the impacts such…… [Read More]
Quality Control vs. Quality Assurance
Introduction- Since World War II and the advanced capacity for technology and manufacturing, many organizations have adopted working and managerial philosophies that surround the principles of quality. The modern organizational environment on all fronts is rapidly evolving. An increased focus on globalization causes many organizations to undergo rapid and rather continual change that are driven by consumer expectations, launching of new technologies, and now, global competition. The result is a very different business environment engendering the evolution of a new way of thinking about business -- business success is driven by quality and quality is an evolving tool (Bendell, 2005).
In many ways, this has resulted in a number of theories that are all designed to ensure the highest quality of a product or service, coupled with the lowest margin of error and cost. Thus, we have quality control, in which there are a set…… [Read More]
elating isk management policies and practices to quality management
Quality Management for X Medical Facility
Quality management in the health care aims at ensuring that patients, who seek their services, obtain an exceptional provision of health care. According to eichert (2011), every health care giver aims at providing quality services to their clients compelling them to employ quality management. Health care organizations perform this task to exhibit their dedication to providing the best care for their clients. Quality management application in health care businesses ensures that doctors and administrators benefit from the identification of ways to enhance internal procedures in order to ensure quality services for their patients. The major aim of the process is to identify any requirements for improvements by analyzing the weak areas in order to enhance them. This stems from the realization that every health care organization should provide care that is patient-centered, timely,…… [Read More]
One of the best examples of the use of statistical quality control in clerical operations is found in Aldens' Mail Order House in Chicago. Statistical quality control was begun at Aldens' early in 1945 by the installation of sample inspection and the control chart in one of the order-picking departments (Mercer, 2003). ithin two months, the error ratio in this department fell from 3% to less than 1% while efficiency increased from 82% to 107% (alton, 2012). Since then, use of the system has been extended throughout the organization (23 departments by June, 1947) with such outstanding success that it has gained the complete support of top management. Over a two-year period, statistical quality control brought about a reduction in errors of 25.4% as indicated by customer adjustments (Box & Colleagues, 2009).
ith few exceptions, statistical quality control in the federal government has been confined to engineering or construction activities…… [Read More]
The inclusion of many excellent examples and definitions of the nuances of measuring quality also underscore how effectively these objectives were attained. The author has since created a series of frameworks for further testing the core concepts and frameworks of this book.
How This Book Changed My View of Quality
Quality as a discipline in an organization is known for being restrictive and at times closing down production, often at great cost to organizations (Crosby, 1995). Impressions of quality are that it is also very difficult to work with as an internal organization due to their inflexibility in managing variations. After reading this book that lack of tolerance for variation is well understood and respected; there must be a lack of variance in overall production processes and quality to ensure continued profitability of a business. The fourteen foundational elements of the book and four quality management absolutes resonate more in…… [Read More]
Quality of Life Among Tawau Hospital Staff With Osteoarthritis (knees) Been Treated in Physiotherapy Unit
Quality of life among Tawau hospital staff with osteoarthritis (knees) being treated in physiotherapy unit
Knowledge about OA before physiotherapy
Severity of disease before and after rehabilitation
Degree of difficulty as a result of knee OA
Effect on work performance
Effect on emotional status and social activities
Opinion on self-management
Impact of physiotherapy on their knowledge and understanding of the disease
Impact of physiotherapy on their ability to cope and QoL
Publication of the study
Appendix 4: Interview schedule
Quality of life among Tawau hospital staff with osteoarthritis (knees) being treated in physiotherapy unit
Osteoarthritis (OA) in general is also referred to as degenerative joint disease and is a progressive joints disorder whereby there is gradual cartilage loss that results in formation of spurs (areas of…… [Read More]
Quality Improvement in Health Care Institutions
Quality Improvement eport
eport on quality improvement
Quality improvement in health care involves activities undertaken to elevate the patient experience and the health of the population. It also encompasses an improvement of the health care provider experience (Leonard, Graham, & Bonacum, 2010). To attain a set standard of quality in health care a there is need to appreciate that quality improvement is a continuous process that require: an understanding and knowledge of the quality improvement approaches and commitment of practice leadership by the staff and resources. The staff and management should work as a team in problem identification, coming up with solutions and making improvements on a continuous basis.
An essential component to achieving quality improvements is the laying down infrastructure to facilitate quality health care practices (Nutting, Miller, & Crabtree, 2009). Ideal quality improvement infrastructure is intended to act as support to management…… [Read More]
Provide a brief overview of the quality improvement process. Be sure to give examples and to specifically discuss what quality improvement teams are.
The quality improvement process begins with an identification of needs. A needs assessment includes the input from both clients and staff. Quality improvement cannot be accomplished effectively without a thorough analysis of what clients expect -- as well as what employees expect too. For example, clients might expect their nurses to check in on them at frequent intervals. Employees might expect regular feedback from their supervisors.
The next step in the quality improvement process is to define the process by which the quality improvement will take place. This should be as specific as possible, to meet the needs that were identified in the first step. For example, if clients expected to have a nurse check in at regular intervals, then the process of quality improvement…… [Read More]
Quality of Community Health Centers
Analysis Paper: Quality Community Health Centers
The health of every human being is always a priority to every governing authority that cares for its people. Governments establish health centers as well as health policies and event budget for health services to be provided to the people. Some of these health centers are of national level whereas others are community based. The community-based health centers, however, have their share of issues in the course of delivering services. This has led to compromising of the quality of the health centers and the services they offer.
The New York is considered to the begging point for the establishment of community-based health centers in the United States of America. Some of its health centers date back to the early civilization yeas. Hence as a result, these health centers have many challenges, and hence the quality of their services is…… [Read More]
Quality Improvement in Healthcare
Nearly all healthcare organizations today are aware of the Quality Improvement (QI) movement and seek to actively instill their businesses with such elements. In fact, the past few decades have shown the QI movement to be the main approach for healthcare organizations to measure performance and engage in lasting changes (Colton, 2000). The foundations of QI reside with its origins which come from multiple arenas: "in systems engineering, as a way of defining production processes; in quantitative analysis, as a methodological approach for collecting and analyzing data; and in organizational behavior, as a way of understanding how QI fits with an organization's structure and management philosophy" (Colton, 2000). QI fundamentally stands as a mode for a healthcare organization to better itself through enhancing the way in which it delivers service and by improving patient outcomes (Colton, 2000). "The U.S. Agency for Healthcare esearch and Quality defines…… [Read More]
Healthcare Quality Indicators
ith the adoption of the Affordable Care Act, also now commonly referred to as Obamacare, the array of quality indicators used to assess healthcare facility performance has expanded. The addition of a number of quality indicators with direct connections to penalties and other punitive measures has created a great deal of pressure for hospitals and other healthcare facilities. Many of these quality indicators are designed to heighten accountability among hospitals and other acute healthcare treatment cites or systems. Among them, penalties for preventable readmissions has become an exceptionally prominent indicator of performance quality.
According to Brink (2013), the quality indicator of readmission rates has become an important issue for healthcare leaders and hospital administrators. Brink reports that roughly 12% of all Medicare patients will be readmitted to the hospital within the first 30 days of discharge for recurrent conditions that could be prevented…… [Read More]
52, 53). Thus, in less than a month, Washington improvised an entirely new battle plan and seized the advantage offered to him by the British. Coupled with his relentless dedication to his cause, Washington's ability to react and improvise throughout the war is what allowed the relatively untrained and poorly supplied Continental Army to overcome the might of the British empire.
The third trait, a fatherly devotion to his men, is evident throughout Washington's military career. Though he was careful to maintain a certain distance between himself and his men in order to ensure a modicum of respect (or at least fear), he nevertheless care deeply about their well-being (Harvey, 2008, p. 39). For example, when he became the leader of the Continental Army, one of his first orders was for the men to be issued fresh bedding and food, and he organized colonial women to produce 14,000 new coats…… [Read More]
The underlying theory is simple: a company can still fail even if it produces high quality goods. It could, for example, have a bloated management structure. hat TQM does is it allows the company to manage everything so that senior management knows the value that all parts of the company contribute to the bottom line.
ith this high level of control, the total quality movement focuses on enhancing quality through the synthesis of structure and strategy (Lowder, 2007). For example, a firm that derives competitive advantage through its reputation for high quality will design its organization and its systems so that every aspect of the organization supports that strategy. The same is true of a firm with a cost leadership strategy. At al-Mart, for example, every aspect of that company is designed to lower the cost per unit sold. Companies that rely on innovation likewise have designed their organization and…… [Read More]
Principles of Management: Quality Circles
A quality circle is a small group of employees doing similar or related work who meet regularly to identify, analyze, and solve product-quality and production problems and to improve general operations. The circle is a relatively autonomous unit (ideally about ten workers), usually led by a supervisor or a senior worker and organized as a work unit (Kucera, 2012). The purpose of these groups is to solve problems by focusing on measurable indicators of quality that impact the company's costs, productivity, or other business interests. For instance, quality circles at a manufacturing company might focus on finding ways to minimize product defects, as measured in the amount of product with a particular defect per thousand or million, while, those at an insurance company might seek methods to reduce the frequency of billing errors.
Quality circles are generally associated with Japanese management and manufacturing…… [Read More]
The hotel and the LST core values are aligned in customer service and hospitality, meeting the customer needs as often as humanly possible. (LST websites)
Measurement and Feedback and Cultural Change (Yee Tsang & Antony 2001) measurement and feedback systems are currently lacking, other than in the nature of the fact that booking groups often return, though individuals not necessarily. (Mccarville 1993)
7 Essentials for Successful Leisure Programming
1. Establish programming priorities. LST has adequately developed a set of priorities regarding both what the consumer will see, as a cultural reflection and from an historical perspective. The company has also effectively developed a TQM approach to the development of programs that meet the consumer's expectations of a tour. Individualization and keeping the costs of such within the expectations of individuals and groups will be the key in the future.
2. Discover clients' needs. Client's needs discovery is currently produced by…… [Read More]
In terms of communication within the hospice setting, this might occur by means of communicating with patients and their families to determine whether they experience their care setting in an optimal manner. If this is not the case, strategies are implemented to address the commonly experienced difficulties.
In conclusion, communication is a vitally important part of any care setting. Patients and their families must feel that they are the recipients of patient-centered care, and that they receive sufficient information to help them through difficult times. It is suggested that the PDSA model will be an effective way to accomplish this, along with process mapping. A logical sequence of steps must first address the underlying reasons behind the lack of effective communication among staff and patients. This can relate to the stress factors and harsh work schedules that practitioners often face. To work in such an emotionally eroding environment makes…… [Read More]
Quality Management Analysis and ecommendations for ubicon Group -- a Travelcom Company
It is common for quality management symptoms and problems to appear when two or more organizations are integrated together, as is the case of the business units within the ubicon Group. It is imperative however in assessing support services using quality management frameworks and techniques to not focus too closely on the symptoms and not see the greater strategic challenges and roadblocks standing in the way of greater levels of customer service quality (Sepic, McNabb, 1994). The intent of this analysis is to explain how ubicon Group can use the frameworks of Total Quality Management (TQM), Six Sigma, lean principles and balanced scorecards (BSC) to attain a higher level of performance and customer satisfaction. Treating the symptoms will only get the customer service team so far. A key underlying assumption of this analysis is that the fundamental nature…… [Read More]
ORGANIZATIONAL EHAVIOR: ARE QUALITY CIRCLES EFFECTIVE
Quality Circles became popular during the mid 1980s, when buzzwords such as Total Quality Management and efficiency teams became popularized in U.S. companies seeking to gain a competitive advantage over international production giants including Japanese manufacturers. A great deal of controversy exists however, as to whether or not quality circles truly accomplish what they are set out to do: improve organizational efficiency, worker productivity and performance. While many companies have argued that quality circles have resulted in dramatic cost savings, a large body of research suggests that quality circles have generally failed in a majority of companies that have implemented them. The aim of this study is to examine the nature of quality circles, and to ascertain whether or not they are effective mechanisms for organizational improvement.
ORGANIZATIONAL EHAVIOR: ARE QUALITY CIRCLES EFFECTIVE
According to research, more than 50% of the…… [Read More]
Quality TV generates interest about social problems
Quite often, fictional TV programs can raise national consciousness and awareness about social problems. Through fiction, viewers care about people far away because problems and issues are personalized and humanized. For example, the HBO program Oz about life in prison has generated compassion about the fate of incarcerated individuals and motivated calls for prison reform in a way that seeing someone in handcuffs on the nightly news cannot. The Sopranos was not simply a high-quality TV drama, its location in a suburban community also forced viewers to think more critically about their daily lives, like the lies, pain, and murder that lay behind the closed doors of affluent suburban New Jersey. The use of violence in these shows is designed to accurately depict life
Quality TV is cinematic
Violence has become part of the cinematic vocabulary, and modern television dramas with legitimate aspirations…… [Read More]
also emphasize the importance of education and communication to consumers in order to ensure that quality standards are met.
The Malcolm Baldrige National Quality Award was established during 1987, when businesses were slowly but increasingly becoming aware of the importance of quality service and goods to customers. The award program was then established in order to not only promote quality awareness, but also to recognize businesses providing the highest quality in comparison to others. This promotes competition, which in turn promotes higher quality goods and services.
In addition to the health care sector, the annual Baldrige Award is presented by the President to businesses in manufacturing, service, small business, education, and nonprofit organizations. The award, along with the Baldrige National Quality Program, is managed by the National Institute of tandards and Technology.
Businesses can apply for the award by submitting the details of their achievements and improvements in seven key…… [Read More]
Literature from past researches also brings the ease of finding relevant information to the study. If the research takes advantage at the recommendations made by past researchers regarding the quality of education within institutions, it paves way for creation of reliably viable recommendations (oss & Onwuegbuzie, 2010).
Alemu, D.S. (2010). Expansion vs. Quality: Emerging Issues of for-Profit Private Higher
Education Institutions in Ethiopia. International eview of Education / Internationale
Zeitschrift Fur Erziehungswissenschaft, 56(1), 51-61. doi:10.1007/s11159-009-9150-3
Al-Yaseen, H., Al-Jaghoub, S., & Al-Salhi, N. (2011). Issues and Challenges in Implementing
eLearning Projects in Higher Education: The Case of Jordan. Proceedings of the
European Conference on E-Learning, 17-23.
Lunday, E., & APPA: Association of Higher Education Facilities, O. (2010). Assessing and Forecasting Facilities in Higher Education Including the Top Facilities Issues. APPA
Thought Leaders Series, 2010. APPA: Association of Higher Education Facilities
Mohamadzadeh, M., Farzaneh, J., Mousavi, M., Ma'ghabl, ., &…… [Read More]
Quality and Data-ased Management
The purpose of this paper is to examine the organization of NewYork- Presbyterian Hospital in relation to the hospital's quality indicators and measures that are currently in place. Further to identify quality indicators and goal measurements used in the organization plan and also to review the mission statement and vision.
Rigorous standards are used in ranking healthcare institutions particularly when ranking is applied to hospitals. There are approximately 6,012 hospitals in the United States not including military and veteran facilities and out of all of those "only 177 or fewer than 1 in 30 were of high enough quality to be ranked in even a single specialty this year."(Souroujon, 2004)
The first category applied in consideration of a hospital's ranking is that of the hospital's "reputation." (Souroujon, 2004) The second category is that of "mortality ratio" (Souroujon, 2004) and the last is a miscellaneous…… [Read More]
Quality and eliability
The cost of quality, in the context of management and the business side of operations, is quite different from (though related to) the cost of quality from a consumer perspective. The old adage, "you get what you pay for" is a word of warning or reminder to consumers that higher quality items tend to be more expensive, and thus the "cost of quality" is simply a higher price tag for consumers. For the companies actually producing goods and services, this same perspective might apply to certain materials and equipment procured for use in the production process, but this is only one of many "costs of quality" that business must endure (Accounting for Management, 2012). Factors of time, process controls, testing, correcting mistakes as quickly and completely as possible, and a variety of business- and industry-specific concerns all impact the costs that a company incurs in…… [Read More]
Supporting Policies for an Airline
In quality management, supporting policies is an essential aspect of quality strategies. Without the supporting policies, quality strategies may not function well. The adoption of supporting policies channels quality management techniques into action.
In an airline industry, ensuring that customers get the best service is perhaps the most important factor every airline management places its focus on. The response to this goal can be well demonstrated and delivered through effective policies that support quality strategies. One supporting policy that serves to be the most important is the dissemination of quality strategies to the diverse department of an airline company. The proper communication of quality techniques presents a first method of solution in quality management.
Some of the basic supporting policies relative to quality management an airline industry may implement are the following.
Strict implementation of airline strategies, including rules and regulations
Quality strategy is…… [Read More]
"In India, there are no Big Macs because the Hindu people don't eat beef. However, they have the Maharaja Mac, which a Big Mac is made of lamb or chicken meat. There is also a vegetarian burger, the McAloo Tikki" (Adams 2007). However, despite the fact that McDonald's must face what may seem like insurmountable challenges, like selling its 'burgers' in a nation like India where a high percentage of the population is vegetarian or does not eat beef for religious reasons, it still holds to the same quality standards of standardized operating and assembly procedures. This enables the McDonald's style to be exported across borders, even when accommodations must be made.
Meyer similarly keeps a tight reign upon quality control at his organization. But it is quality that his obsession, not that "French fries had to be exactly 0.28 inches thick" (Schlosser 2005). While, "the McDonald's operations manual today…… [Read More]
Furthermore, the VA hospitals are devoted to new research on Parkinson's disease in the development of surgical treatment for late-stage patients for whom medical therapy is no longer effective and development of new medications, which are more effective and have fewer side effects (Department of Veterans Affairs, 2001). In this way the VA's rehabilitation services structure assists in the transition of patients from one level to another level of care.
alanced Scorecard of the VA's Rehabilitation Services
The creation of a balanced scorecard for the rehabilitation services offered by the VA consists of developing metrics, collecting data and analyzing the data in relation to: 1) the learning and growth perspective, 2) the business process perspective, 3) the customer perspective, and 4) the financial perspective. The learning and growth perspective includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement. In the current climate of rapid technological…… [Read More]
Quality Improvement: "Chick-n-Gravy Dinner Line"
The case study at hand deals with complaints being lodged against a product line, "Chick-n-Gravy Dinners" that are sold within a specific chain of restaurants. Upon initial investigation into the complaints, the firm was able to pinpoint that many of the complaints centered upon five product defects: under-filled packages, a missing item, spills/mixed items, unacceptable taste, and improperly sealed packages. In order to begin to remedy the problem, a selection of dinners was pulled at random and opened, and the results showed that nearly all of the 800 dinners pulled included one or more of the aforementioned quality issues.
In a situation such as this, it becomes apparent that the quality of the product line is not, and has likely never been, the biggest priority for the firm. Instead, quantity, not quality appears to have been the focus. In this case, as nearly the entire…… [Read More]
This can cause the organization to fall behind as competitor discovers a way to do things better, faster, and more efficiently, essentially raising the bar or standards of the industry, much as Toyota, the originator of the continuous improvement philosophy, did for the car industry. Even when quality control mandates that the least wasteful processes always be eliminated, by creating a mechanism with the continual improvement philosophy where change is an accepted part of the company atmosphere, the organizational actors tend to be more responsive to the need of sweeping changes in the modes of production, and also tend to find more creative solutions to potential problems that lie outside of current corporate methodology. In short, what organization would you wish to emulate -- Toyota, with its constant innovation, or the tried-and-true model of GM? The answer, in light of recent business history, seems clear.
Kaizen." Answers.com. Retrieved…… [Read More]
Quality and Data Base Management
The managers find it worthwhile to employ the quality techniques to for improvement of the business process of the company when their jobs incline much towards problem solving than that of leading and managing. The quality improvement is normally taken to be the prevention of construction defects but it is also applied as a method for resolving business problems. (Quality Improvement of Business Processes) The Database is considered to be a fundamental element of an information system. It backs the construction, updating, retrieval and integration of data. (Data Base Management Systems)
The quality improvement initiatives of a company involve planning, analysis and recommended improvements, and finally the execution of the improvement strategies and their monitoring. The planning phase is involved with demarcation of goals, objectives, scope, organisation, activities, timeline and resources so as to reach at the desired goals. The phase of Analysis and ecommendation…… [Read More]
In order to continue molding specific objectives and budget strategies, we at Hartman Industries LLC., have to put together a plan to develop and advance our company's superiority and services to remain competitive and meet the needs of our clients. We have determined that Hartman must improve the quality of our company with a precise agenda and instruments that will allow us to advance the level of service we offer to the employees as well as our clients. In improving excellence and our company's value, we must start with the employees that are already working at our firms to improve their knowledge of the business world as technology, society, and the environment changes. Our professional experts will be evaluated and meet one on one with administration from each branch of service to determine their capacity and worth in assisting the clients so we can determine what types of…… [Read More]
The author suggests that care for the individual is characteristic of small, personal enterprises like Gessler's shoe shop, unlike standardized, corporate places of trade. Gessler can recognize a manufactured boot from far away, and will not charge for poorly made goods. "If I can do noding wid dem, I dake dem off your bill" (4). He says of firms, "dey get id by adverdisement, nod by work" (5).
For Gessler, the quality of his work is the only advertisement that is legitimate as he equates his own value with the quality and value of his work. He even looks like his handiwork: "Himself, he was a little as if made from leather" (2). But this belief impoverishes and ultimately kills Gessler. Eventually, the narrator learns that Gessler prioritizes his own life over his shoes, and funnels all of the profits back into the rent of the shop and the leather…… [Read More]
In the contemporary business environment, business control chart is very critical to enhance continuous business process and business improvement. The use of statistical process control charts (SPC) is very critical to enhance improvement and quality of products and service. Process control chart is a statistical tool that allows business to record data regarding the performances of business process on a regular basis. The data may be recorded hourly, weekly or on daily basis. The major objective for using SPC is to compare the present product performances with the past product performances and allow a business to prevent defective materials. Thus, SPC is powerful tool to enhance continuous business improvement. (Harrington, 2009).
Objective of this paper is to use the control chart process to determine the weekly sales process of Ford Motor Company.
X Bar and . Process Control Charts for Weekly Sales of Ford Motor
The charts are…… [Read More]
The result was that even in an online scaffolding environment, the students were still able to gain knowledge through problem-solving with group members (Doering and Veletsianos, 2007).
Scaffolding software is fairly new, but is becoming increasingly popular in the classroom setting. Artemis is a scaffolding software program which gives students access to a digital library to search and sort science information related to project-based investigations. Students are able to not only organize folders containing information on the information they are seeking, but they are also able to share this information with other classmates. This web sharing feature not only supports collaboration between students, but teachers are also able to collaborate. Studies have shown that there is a direct relationship between scaffolding software and student motivation as well as conceptual understanding (Butler and Lumpe, 2008).
Based on the research on scaffolding, it is determined that it is evidence-based learning. This type…… [Read More]
According to his concepts the quality control can be done without too much emphasis on inspection if the process is smooth and can easily rum by the operations. It is today that we recognize the importance of customer's point-of-view but it was Juran who many years ago gave the idea that the perception of quality lies in the mind of customers rather than the producer. "According to the founders of TQM, the five interventions define the core of total quality management. Knowledge of customer requirements provides a test for considering and evaluating process changes. Supplier partnerships ensure that materials entering the organization are of acceptable quality. Cross-functional teams bring the full spectrum of relevant information and expertise to bear on decisions about system wide problems. Scientific methods and statistical analyses provide teams with trustworthy data to use in their decision making. And process management heuristics can improve the quality of…… [Read More]
They appaently need to see someone as actively involved in the leadeship pocess in ode to conside him o he a leade.
One of the chaacteistics that the students did mention was fainess. Each of them descibed scenaios in which they felt as if thei educational leades had not been fai. They peceived that some students wee given pefeential teatment. The easons that they cited fo this pefeential teatment vaied, though paental involvement at school and student involvement in athletics seems to be two common easons that they believed pincipals might teat some students bette than othes. They felt like this diffeential teatment was not beneficial, not only to the students who did not eceive the pefeential teatment, but also to the students who did. Anothe chaacteistic that the students found impotant was that the leades be nice to them; they found it difficult to elate to leades who wee…… [Read More]
Quality Management in Sports Tourism
It should surprise no one that "travel and tourism [are] the world's largest industry" (Moli). Most people have not wanted to travel far outside the bounds of a resort or a prescribed tourist destination, but that is not necessarily the case anymore. Since people from wealthier countries are now able to travel easily to even the most remote spot n the world, it has become vogue to visit out-of-the-way spots. The benefits of this can be seen in the fact that nations which have not previously been able to provide jobs for their people to any extent whatsoever are now employing large numbers in these two industries. Travel and tourism are a global market and they scene is set for more adventurous and exotic types of travel.
One of the fastest growing segments of this market is sports tourism. More people are seeing the benefits…… [Read More]
By reducing stress levels, this could even have a direct medical benefit. It is essential that a healthcare professional be knowledgeable and efficient, but to make them truly excellent they need to have good people skills, too.
In essence, being an excellent healthcare provider simply means understanding people, and treating patients like human beings. It sounds simple, but remarkably few people in today's world seem to recognize other humans in day-to-day transactions. The healthcare professionals that exhibit this quality are the ones I consider truly excellent, and the ones that have inspired me to attend nursing school. I will keep in mind the level of service they provided, and try to emulate the same qualities in my career in healthcare.… [Read More]
Quality and Data Base Management
This short essay attempts to distinguish between sometimes very similar words and at other times surprisingly different. The information technology age that we are all a part of today has been the reason for the ironically different definitions for these words that in the past may have been all examples of one another in any thesaurus. The words the report focuses on are data, information, and knowledge. Therefore, the work will attempt to describe the differences and also to help in the clarification will provide examples of each.
Before the technology revolution that became so prominent in our lives, the word data was run of the mill. It was a word that was more often used in science and meant to gather a body of facts. However, since technological change spurred the computer, data has a whole new appeal in the English language. For example,…… [Read More]
org 2010). These tools were selected for their simplicity and ease of use/interpretation, as well as for their established usefulness in similar situations (ihi.org 2010). The FOCUS PDCA method for implement quality improvement changes in the organization will be carried out in the manner that defines the methodology itself, with distinct stages being performed in a cyclical manner that identifies needed changes, makes those changes, evaluates the outcome, and identifies additional changes and refinements to processes as needed (ansom et al. 2008).
Comparisons and Performance Measures
There are a variety of methods that can be utilized to analyze the performance of the implemented changes, and several of them will be specifically implemented to ensure adequate performance by the proposed changes. Comparisons between the yearly annual reports available form the University of Kansas Hospital as well as other less long-term internal measures will be used to determine improvements in efficiency and…… [Read More]
114). ising medical costs and diminishing quality of care demand that something be done, however (IOM 2009).
The Quality Chasm documents and the research that went into producing them have been specifically requested and utilized by the Department on Health and Human Services to implement policy reform at state and local levels that his directly changed the way primary care is provided (IOM). Nursing education is also affected by these policy changes as expectations and standards of care change.
IOM. (2009). "Crossing the Quality Chasm: The IOM Health Care Quality Initiative." Accessed 18 September 2009. http://www.iom.edu/CMS/8089.aspx
Piper, S. (2008). Top Ten Myths of American Health Care and Crisis. Pacific esearch Institute. Accessed 18 September 2009. http://liberty.pacificresearch.org/docLib/20081020_Top_Ten_Myths.pdf… [Read More]
10). While basically valid, this claim is disingenuous and actually self-defeating. While we might not have a "right" to any of these things, the government does provide food, shelter and clothing to those in need, and not just on an emergency basis (as is the case with health care). Health goes to basic security of life, and the government has an inherent duty to protect its citizen's lives.
The Qulity Chasm report has been used to change healthcare by advocating a shift in primary care to a more developed infrastructure via systems demonstrations. The report affected both policy and ethics in its finding on lowered safety levels due to insufficient staffing capabilities (IOM). Nursing education has changed due to the enhanced standards and new methodologies suggested by the report.
IOM. (2009). "Crossing the Quality Chasm: The IOM Health Care Quality Initiative." Accessed 18 September 2009. http://www.iom.edu/CMS/8089.aspx
Piper, S. (2008).…… [Read More]
Quality & Safety
The quality and safety of health care services has been a major issue in the recent past because of the significance of these factors in the improvement of patient outcomes and enhancing the effectiveness of the health care system. Health care professionals and practitioners have increasingly focused on the need to improve the quality and safety of their services given the constant increase in patient population. As a result, various measures have been developed and implemented in attempts to enhance the quality and safety of care services and improvement of practices. These measures include delivery of patient-centered care, safety initiatives, teamwork and collaboration, informatics, quality improvement, and evidence-based practice. There are several ways with which incidents or interactions in each of these components are handled and can be improved based on leadership/management theory content.
Patient Centered Care -- Interaction
A bedside report was not done at bedside…… [Read More]
Poor dental health can be a portal that allows bacteria and other infectious organisms into blood stream. Poor dental health care can also lead to poor outcomes of dialysis. Heart disease patients have special needs when it comes to dental care. Spreading this knowledge would motivate patients with these diseases to visit Eastside clinic regularly.
If staffing of more employees is not able to attract more patients to the clinic then the clinic would make a greater loss than it is currently making.
Kool Smiles being a profit making organization might be more efficient and have a more cooperative and friendly staff which can attract Eastside clinic patients towards them.
Promotions through dental vehicles would lead to extra costs such as repairmen of vehicles and fuel costs for which the clinic might not have funds.
The clinic might not have enough funds to employee more people
Currently,…… [Read More]
Quality Management and Effective Cost Reduction Achieved at Bosch GmbH, Germany by Implementation of Its Systems with Special Emphasis on otal Quality Management
"Prevention" -- Quality Management
Process Design And It Enabled Solutions
Material, Manpower, Knowledge and Its Quality
Cost Of Quality
Operations Objectives -- Application Of Quality Management Principle For Better Productivity And Profits
Gap models qm - Quality Management
qm - otal Quality Management
ISO - International Standards Organization
CAM - Computer Aided Manufacturing
CAD - Computer Aided Design
In Robert Bosch GmbH, quality management is a holistic approach to a comprehensive assimilation of precise customer requirements, and satisfying customer aspirations by making consistent quality deliveries at the right price, in time and with least hassles to the community around you. Quality management, therefore, involves the effective design of the products, and the processes focused on customer specifications, besides planning the product…… [Read More]
Quality of the Optimization for esource Planning Model by C. Santos et al. (2013)
Any multinational organization with more than 100,000 knowledge workers is faced with some profound challenges in harnessing this pool of talent for a diverse set of information technology projects. The resource planning function for Hewlett Packard's Enterprise Services business segment was especially challenged in this area, prompting Santos et al. (2013) to provide a refined model that can be used to identify optimal supply and demand solutions in highly uncertain environments. This paper provides an evaluation of the quality of the implemented approach for the refined modeling method developed by Santos et al. (2013), including its strengths and weaknesses as well as simplifying assumptions that were made in the development of the model. Finally, an analysis of the respective strengths and weaknesses of the developed model is followed by an evaluation of the sufficiency of the…… [Read More]
Quality Evidence From ickard, C.M., et al. (2012)
The objective of this study is to critically appraise quality evidence in the work of ichard, et al. (2012) which focuses on routine vs. clinically indicated replacement of peripheral intravenous catheters: A andomized Controlled Equivalence Trial. The focus of the critique will be on the methodology, results, implications for clinical practice and further research.
Schultz et al. (2010) reports that randomized controlled trials "when they are appropriate designed, conducted, and reported, represent the gold standard in evaluating health care interventions." (p.1) However, the absence of methodological rigor results in biased results in randomized trials. In order for a trial to be accurately assessed, there must be clear and transparent information presented in the study's methodology and findings. Due to the absence of adequacy in the reporting of studies, the Consolidated Standards of eporting Trials (CONSOT) was developed in 1996 and revised in…… [Read More]
'Little Skyscraper on the Prairie: A are Frank Lloyd Wright
Tower-One of His Most Bizarre Buildings Ever-ises High above the Oklahoma Plains.'
The Atlantic Monthly, vol. 302, p. 8.
Eger, J.M. 2006, March-April. 'Building Creative Communities: The ole of Art and Culture; a
Leading Authority on Information Technology Argues That Cities Must Nurture the Creative Potential and Community Engagement of Their Citizens.' The Futurist, vol. 40,
no. 2, pp. 18-20.
Jacko, J.A. & Sears, a. 2003. The Human-Computer Interaction Handbook: Fundamentals,
Evolving Technologies, and Emerging Applications. Mahwah, NJ: Lawrence Erlbaum
Kim, Y-M. 2011, September. 'Factors Affecting University Library Website Design.' Information
Technology & Libraries; vol. 30, no. 3, pp. 99-100.
Lee, B.C. & Wicks, B. 2010. 'Tourism Technology Training for Destination Marketing
Organisations (Dmos): Need-based Content Development.' Journal of Hospitality,
Leisure, Sports and Tourism Education, vol. 9, no. 1, pp. 39-40.
Mccabe, P.T. 2004. Contemporary Ergonomics 2004. Boca aton,…… [Read More]
Typically, accurate documentation assists in limiting errors. (Stanford Hospital & Clinics, 2012).
Car et al. (2008) point out that integrating of electronic health within a healthcare organization enhances quality and safety of patients. The author argues that electronic health record assists the healthcare provider to readily access comprehensive information in order to minimize the incident of error as well as enhancing patient safety and quality of healthcare delivery. While Stanford Hospital and Clinics has made several efforts to enhance quality healthcare delivery and patient safety within the hospital environment, however, the issue of medical errors is still rampant within the healthcare sector in the United States. Meanwhile, there are several ways the issue of error incidents can affect the healthcare delivery.
Impact of Error incident on Healthcare Delivery
A major effect of error incident within the health sector is the decline in the quality healthcare delivery and the issue could…… [Read More]
Also in addition to this, there are a series of general quality requirements raised by the market in case.
Furthermore, each company establishes a set of quality objectives that must be met by their services. Based on these quality objectives, the companies are then able to determine the costs that will be required by their services. Based on these calculations, the companies can establish financial target, sales targets, and can estimate the probable income for the following periods of time.
One of the differences between the two companies in relation with the implementation of the quality management system is represented by the equipment in which each of these companies has invested. The types of equipment used in the quality management process include &D equipments, test equipment, measure equipment, and public equipment.
Given the size of the international airlines company, it has the financial capability of using expensive, efficient equipments that…… [Read More]
In short, data integration and data quality are not the same things, but they are very closely linked. Can a company have one without having the other? Yes, but to what benefit? If a company has high quality data in every aspect but does not use it for anything, the company is losing out. If a company is very serious about data integration but the data that they are using is low in quality, that company is also losing out. While these two areas are not technically the same, they must be used in concert with one another in order to assure the success of a company, both now and in the future. Often, integration takes place throughout a company but the quality of the data is not as good as would have been hoped for. People ignore problems with data, customers fail to correct discrepancies that they see…… [Read More]
A quality assessment could turn up this problem and create the atmosphere for solving the problem creatively and effectively.
There is another aspect of the quality assessment program that directly affects all of the staff of any healthcare facility. Essentially, a quality assessment program can help make the facility more profitable, and that benefits everyone on the staff. Quality assessment can identify areas of waste and neglect that may have been overlooked before, and they can help staff members come up with solutions that are not only more viable for the patient, bust cost-effective, too. That means the fiscal health of the organization is managed and sound, and that means a more stable working environment for the staff. In a facility that is having money problems, the staff may be stressed or distracted, and that can lead to health concerns for the patients. In a fiscally sound institution, the staff…… [Read More]
Nursing Quality Improvement Activities
Providing quality nursing care is the foundation of professional ethics for nurses. Nurses have a moral obligation to not only provide quality care, but to also to constantly strive for excellence in the quality of the care they furnish.
Non-medical prescribing is increasingly being seen as a cost-effective option, quality improvement option by both the U.S. government and professional nursing societies. The employment of potentially dangerous preparations in an array of clinical settings is not without risks, however.
There are other considerations for quality improvement in nursing -- including:
Nursing considerations for prescribed drugs.
Review of practice and practice outcomes.
New nursing standards, and guidelines.
Quality improvement is a formal approach to the analysis of performance and systematic efforts to improve it. There are numerous models used.
Providing quality nursing care is the foundation of professional ethics for nurses. Nurses have a…… [Read More]
Explain how each of the five evaluation factors for a secondary source influences its management decision- making value.
The globalizing nature of our economy has foisted certain challenges upon business managers and organizational decision-makers. Particular among them is the need to remain abreast of shifting research, newly advanced findings and cutting-edge market theories. In order to do this, an organization's research department must remain steeped in an array of secondary sources with proper discretion of data quality. The Five Evaluation Functions of Purpose, Scope, Authority, Audience and Format help to avail this discretion.
First and foremost, it is recognized that qualifying the credibility of secondary sources is essential to meaningful decision-making. According to ang et al. (1995), "use of the term 'data manufacturing' encourages researchers and practitioners alike to seek out cross-disciplinary analogies that can facilitate the transfer of knowledge from the field of product quality to the…… [Read More]
The words "Out "and Over" both convey a sense of loss and leaving, which enhances the meaning and intention of the poem as an exploration of grief.
The final lines of the first stanza are very short and concise. They are almost brutal in their finality and in the way that they suggest the inescapability of death through their analogy to winter. The direct simplicity of these lines and the way that they are positioned after the other longer lines, adds weight to the meaning of the poem and we feel the sense of loss and grief. Note as well the use of alliteration in the second last line of the stanza: "Silent, and soft, and slow."
This also adds to the sense of inevitability and the finality of death.
The use of alliteration, combined with the shorter and longer lines in the stanza is an example of the way…… [Read More]
Improving Quality Control in Airlines and Aerospace Manufacturing Industries
Airlines and aerospace manufacturing industries are aviation sectors that focus on the design, development, testing, selling, and maintenance of aircraft and their associated parts. These industries are also involved in the manufacture and maintenance of rockets, missiles, and spacecraft. As the aviation industry has experienced tremendous growth because of the increased demand in air travel, airlines and aerospace manufacturing industries have also experienced growth. The growth in these industries has also been fueled by the increased demand and focus on airline safety as well as the increased competitiveness in the airline market. The projected increase in global passenger traffic generates significant prospects for airlines and aerospace manufacturing industries. However, these industries are facing significant pressures with regards to enhancing quality control as part of improving the efficiency and safety of airlines. This project seeks to examine strategies that are needed to…… [Read More]
Janson Medical Clinic
Construct a Pareto diagram for dissatisfaction. What conclusions do you reach?
Creating a Pareto diagram of dissatisfaction shows how poor the overall patient experience is in the Janson Medical Clinic from a care and treatment perspective. As the case indicates that the process for making an appointment is streamlined and easily accomplished, it is not surprising that this aspect of the dissatisfaction metric scores the least. The top three areas that generate the highest levels of patient satisfaction include the ease of getting through on the phone, ease of getting a convenient appointment, and the length of time patients wait to see a physician. The following Pareto analysis illustrates the results.
What is alarming about the performance of the Jansen Medical Clinic from a patient satisfaction perspective is how low seven of the 14 attributes track score. The attributes so critical to delivering an excellent patient experience…… [Read More]
Even in my current extracurricular activities, such as on my Varsity football team, sacrificing my need to be a 'star' and instead serve the common good is a necessity. Teaching the novice debaters is an integral part of my duties on my school's Lincoln-Douglas Debate team. I must help them see the world from competing perspectives, and to see issues in terms of grey, rather than stark black and white.
I am so thankful for the people in my life who have taught me this spirit of community: the people I met over the summer in Texas taught me what it means to be a good neighbor, the children and senior citizens I have befriended who have shown me that friendship knows no age or socioeconomic status. I have, despite the shortness of my life, tried to craft an open soul with few fences, with no barbed wire around my…… [Read More]
Quality of Television in the United States
Television may be viewed as a potentially dangerous device, as a device that has no useful purpose although it is great in the area of entertainment and still others many view television as a tool for use in their daily living. Certainly, Hollywood never runs out of ways to entertain the masses and is very experienced at doing just that. Television entertainment plays a large role in the lives of Americans who love hotdogs, baseball, and apple pie and as well love football and beer. The stress on a global basis is great during at time in history when World War III is just an insult away in the Middle East, when Americans have never been quite so restless and ill content with their government's actions and the skewing of Constitutional ights.
Functions of Television
Television programming that is entertaining and lighthearted is…… [Read More]
So, in some case, leadership does not necessarily link with responsibility for the men, but rather with the relationship with the persons who are led. Napoleon was able to concentrate the energies of his men in a way that served his best interests.
This links with Raymond Carver's story, in the sense that good leadership is also about good communication, about the ability of passing the appropriate message. The main theme of his story is that of communication (or lack of), namely of finding the right words to pass on to the others. The right words are fundamental, because they help connect individuals and fostering this relationship is perhaps the most important part of good leadership.
The most important point in "Cathedral," from a leadership perspective, is when the husband finds himself at a loss of words when trying to describe the cathedral to Robert. He is, throughout the story…… [Read More]