United Airlines Essays (Examples)

Business Management: Critical Thinking FrameworkUnited Airlines has been one of the biggest names in the airline industry that successfully takes domestic and international flights. However, recently, it has been in hot waters due to its several bad customer services instances that have cost it a loss of billions of dollars and damage to its company value. This paper aims to effectively use the VUCA (volatility, uncertainty, complexity, and ambiguity) framework to solve the customer service problem of United Airlines and reflect upon the critical thinking presented by the particular context. United Airlines Customer Service Problem There have been numerous customer service problems at United Airlines, including pet deaths and stopping the customers from boarding the planes who have particular pet…

References

Kallet, M. (2014). Think smarter: Critical thinking to improve problem-solving and decision-making skills. John Wiley & Sons.

Matousek, M. (2018, March 16). United Airlines has a long history of infuriating customers- here are its worst customer service incidents. Business Insider.  https://www.businessinsider.com/united-airlines-worst-customer-service-incidents-2018-3 

Nomadic Matt. (2019, August 5). 16 reasons why flying United Airlines sucks.  https://www.nomadicmatt.com/travel-blogs/15-reasons-why-flying-united-airlines-sucks/ 

Shaun Belding. (n.a.). United Airlines appears to be committed to bad customer experience.  https://shaunbelding.com/united-airlines-customer-experience-gets-worse/

In terms of the unions' pensions, however, there is a further area of consideration. Given the high potentiality of a negative outcome, what ethical obligation did the unions have to then protect their most vulnerable members from bearing the brunt of this outcome? Those retired and near retirement are in the poorest position to recover from losses to their pension plans. They have no time to make up the loss, whereas younger workers would still have decades to restructure their retirement plans. The unions themselves failed in their obligation to protect the older and retired workers from a devastating blow to their retirements. However, even taking this into consideration, there was still a duty on the part of United and especially the PBGC to attempt to mitigate the damage done to these more vulnerable employees, and they too failed in this regard.

Conclusion

Prior to the deal between PBGC and…

Sources:

Marks, Alexandra (2004) United's Pension Woes: Sign of a Bigger Issue Christian Science Monitor Retrieved March 27, 2008 at  http://www.csmonitor.com/2004/1004/p02s01-usec.html 

2005) Responsibility, Please. Pittsburg Tribune-Review Retrieved March 27, 2008 at http://uspolitics.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=uspolitics&cdn=newsissues&tm=4&f=00&tt=2&bt=0&bts=1&zu=http%3A//pittsburghlive.com/x/tribune-review/opinion/archive/s_335671.html

2005) the Lessons of United Sacramento Bee Retrieved March 27, 2008 at http://uspolitics.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=uspolitics&cdn=newsissues&tm=14&f=00&tt=2&bt=1&bts=1&zu=http%3A//www.sacbee.com/content/opinion/story/12905923p-13754445c.html

By the turn of the century, though, these low-costs carriers had become profitable or at least had significantly reduced their losses due in large part to concomitant increases by major carriers that were increasing their prices in response to decreasing yields and higher energy prices (Doganis 2001).

By and large, passenger traffic across the board increased significantly prior to September 11, 2001 and all signs indicated it was continue to increase for the foreseeable future. For example, according to Janda, Flouris and Oum (2005), global air passenger traffic increased from 1.573 trillion revenue-passenger-kilometers (RPK) in 1985 to 3.394 trillion in 2000, representing a 116% increase during this decade-and-a-half period, or an average annual compounded growth of 5.26%. Furthermore, between 1985 and 2000, air freight traffic grew at even faster rate than passenger traffic (Janda et al. 2005). These authors also emphasize airlines are directly affected by the larger economy in…

Network." 2010, October 7 Canada NewsWire Group. [online]. available:

Delta Airlines

The author of this report has been asked to review companies that are on either the good or bad end of financial soundness. The author will focus on the bad end and the company that shall be the focus is Delta Airlines. The questions that will be answered as they relate to Delta will include an identification of the company, their "domestic environment," a summary of the company's industry, how long they have been in business, and the attribute that they are least admired for. Further, there will be the identification of a business theorist and the theory that they offer that would or should apply to Delta. The final few points will be how domestic government regulations have affected Delta, what can be done to overcome these regulations, an incorporation of the prior-mentioned theory into that execution and an over offering of critical thought on the matter.…

References

Delta. (2015). Airline Tickets and Flights to Worldwide Destinations - Delta Air Lines. Delta.com. Retrieved 20 September 2015, from http://www.delta.com/

Harris, F. D., & Emrich, R. M. (2007). Optimal price -- cost margin, service quality, and capacity choice in city-pair airline markets: Theory and empirical tests. Journal of Revenue & Pricing Management, 6(2), 100-117. doi:10.1057/palgrave.rpm.5160074

NY Post. (2014). The worst airlines in America. New York Post. Retrieved 20 September 2015,

from  http://nypost.com/2014/08/08/the-worst-airlines-in-america/

history of the Air Line Pilots Association (ALPA) and its achievements throughout its seventy years. Safety regulations, issues of aviation concern, and milestones in union negotiations are discussed.

THE AIR LINE PILOTS ASSOCIATION

ith the recent terrorist attacks in the United States, airline safety has been of top concern. Six months ago airport security was seldom discussed except perhaps in an article tucked in a newspaper or magazine. Now it's a top story on the evening news every night. It makes us wonder if anyone has been thinking of our safety until now.

The Airline Pilots Association has always been thinking of our safety. From metal detectors in airports to the 'fasten seat belt' signs on airliners, the APLA was responsible.

The ALPA is regarded as the leader in safety issues concerning all areas of aviation

(http://www.alpa.org/internet/news/1997news/NR97066.htm).

The Air Line Pilots Association (ALPA) not only helps with safety issues and…

WORKS CITED

Air Line Pilots Association:

http://www.alpa.org/internet/about.html

http://www.alpa.org/internet/news/1996news/NR96029.htm

http://www.alpa.org/internet/news/1996news/NR96037.htm

United Continental

I agree that the first two are good.

For the third, the weakness would be that United Continental has cost control problems, which is the same as #2.

A weakness the company has is its customer satisfaction scores. This is a weakness for two reasons. One is that it makes it more difficult for the company to earn new business when it has a bad reputation. The other reason is that a poor customer satisfaction score reflects a lot of smaller issues at the company. Carey (2011) notes that Continental's customer satisfaction score is 64, a drop of ten points from the previous year. United held a score of just 61. These scores compare poorly to those of the company's nearest competitor, Southwest, which scored an 81. Issues that contribute to poor customer satisfaction can include understaffing, a poor organizational culture, operational issues like baggage handling, high fees…

Works Cited:

Carey, S. (2011). Airlines' consumer rating falls further. Wall Street Journal. Retrieved April 23, 2012 from  http://online.wsj.com/article/SB10001424052702303936704576398433285144992.html 

Patel, P. & Moreno, J. (2010). Continental, United must work to make pieces fit. Houston Chronicle. Retrieved April 23, 2012 from  http://www.chron.com/business/article/Continental-United-must-work-to-make-pieces-fit-1710430.php 

Peterson, K. (2012). United Air to beef up travel perks, offerings. Reuters. Retrieved April 23, 2012 from  http://www.reuters.com/ article/2012/04/20/uk-unitedcontinental-idUSLNE83J01A20120420

This comes after a period of lowering the interest rates to curtail the post-2001 recession that was particularly detrimental to the economic performance of the airline industry. The rate of interest affects consumer's disposable income, and as consumers find it more expensive to borrow money, they are less likely to have disposable income to expend upon leisure-based trips, thus meaning discount rather than full-price fares further cut into industry profits. The price of air travel, as noted by the U.S. Board of Transportation, has continued to decline for consumers, while the price of fuel and other inputs into the transportation industry has increased for the industry, meaning that the Federal Reserve actions, if interest rates continue to increase, will not help the airline industry.

orks Cited

Henry Fund Research. (14 Apr 2005) Publication of the University of Iowa Henry B. Tippie School of Management. Retrieved 2 Sept 2005 at http://www.biz.uiowa.edu/henry/2005%20Reports/Airlines.pdf…

Works Cited

Henry Fund Research. (14 Apr 2005) Publication of the University of Iowa Henry B. Tippie School of Management. Retrieved 2 Sept 2005 at  http://www.biz.uiowa.edu/henry/2005%20Reports/Airlines.pdf 

White House Economic Statistics Briefing Room: Transportation." (2005) Publication of the United States Department of Transportation. Retrieved 2 Sept 2005 at  http://www.bts.gov/publications/white_house_economic_statistics_briefing_room/april_2005/pdf/entire.pdf

Airline Performance eview and Analysis

TKL Air Lines will be an American Airline that will be operating in the multiple routes across North America in the United States, Canada and Mexico. TKL will provide the cargo and passenger services serving more than 30 destinations. The company will also be serving up to 10 million customers yearly, and more than 1,500 customers for the daily flight. TKL's major activities will include inbound logics, operations, outbound logistics, services, marketing and sales. Our company will focus on the underserved and unserved routes to the meet the needs of the unmet market demands. We will be serving the niche market where the market demand is generally unmet to meet the key traffic demand on some key seasonal, regional and variable routes. Moreover, we will integrate the latest information and electronic technologies to enhance maximum efficiency as well as cutting the marketing and operating costs.…

Reference

Zucchi, K. (2015). How to Value Airline Stocks. Investopedia.

And many have got successful too in earning the market share. The emerging competition by new companies is a growing threat for the company and it should be tackled properly to avoid any future disturbances.

In order to further describe the competition Southwest Airlines is facing a Competitive Profile Matrix is designed. The following Competitive Profile Matrix tells about the tough competitors which are in a good position to have an edge over Southwest Airlines. It tells about the strengths and weaknesses of other competitors in contrast with Southwest Airlines.

Factors Weight Southwest Airlines United Airlines Delta Airlines Ratings Score

Ratings

Score 1. Low fares.15 4.60 3.50 4.60 2. Customer Service.15 2.30 4.60 3.50 3. Employee Relations.15 4.60 3.50 3.50 4. Rate of Expansion.10 2.20. 4.50 4.50 5. Marketing.15 4.60 4.50 4.50 6. Finance Structure.15 4.40 4.40 4.40 7. Management Policies.15 4.60 4.60 2.20

EXTERNAL FACTOR EVALUATION MATRIX

The external…

Bibliography

Gittell, Jody Hoffer. The Southwest Airlines Way Using the Power of Relationships to Achieve High Performance. New York: McGraw-Hill, 2003.

More City Pairs Await Southwest - Kelleher Says Opportunities Remain Using Airline's Formula." Aviation Week & Space Technology. 143. 6 (1995): 40.

A www.marketingmix.com.au / www.mcdonalds.com / www.bbc.co.uk

POST-9/11 Management OF U.S. AILINE INDUSTY

Strategic Management of the United States

Airline Industry after the 9/11/2001 Terrorist Attacks

Strategic Management of the United States

Airline Industry after the 9/11/2001 Terrorist Attacks

Airlines in the United States have a long, complicated history in terms of management strategy that includes alterations due to technological advances, bankruptcies, economic downturns, deregulation and even presidential intervention, but none of these forces had the power to both destroy and restructure the industry like the events of September 11, 2001.

The 9/11/01 attacks on the United States fundamentally altered the way the U.S. airline industry operated both publically and internally. One area that suffered significantly from these attacks, and brought about the need for major overhaul within the industry itself was strategic management strategies and practices within the airline industry in its entirety. The 9/11 attacks on America brought about the need for immediate change in…

References

Allvine, F., Dixit, A, Sheth, J., and Uslay. (2007). Deregulation and competition: lessons learned from the airline industry. Print. Los Angeles, CA: Sage.

Alvesson, S. And Karreman, D. (2009). Critical performativity: the unfinished business of critical management studies. Human Relations, 62.4. pp. 537-560. Web. Retrieved from: ProQuest Database.

Belobaba, P. (2002). The airline industry since 9/11: overview of recovery and challenges ahead. MIT Global Airline Industry Quarterly. March 2002:1. pp. 1-11. Web. Retrieved from: EBSCOhost Database.

Besant, C. (2002 September 1). Chaos followed 9/11 in the aviation industry. Turnaround Management Association Journal of Corporate Renewal, 12:1. pp. 1-3. Web. Retrieved from: LexisNexis Database.

Classic Airlines has the reputation of being the world's fifth largest airline, which commands a fleet of more than 375 jets that serve 240 cities with over 2,300 daily flights. Classic, around for more than 25 years, employs more than 23,000 employees and the year before this report earned $10 million on $8.7 billion in sales.

Classic also has a glorious reputation for its integrity with Labor Unions due to the fact that it accords fair wages to employees and pilots -- ranging on the high-end of the spectrum -- and catering to comfort of employees.

Unfortunately, whilst employees are content, consumers are not. The disaster of the recession coupled with terrorist scares has caused reduction in consumers flying the airlines with increasingly more of their former passengers selecting other flights.

Their top competitors are airlines such as United Airlines, Northwest Airlines, and British Airways who, although facing general threats…

Sources

Brown, A. The politics of airline deregulation Knoxville: University of Tennessee Press, c1987.

Bowler, G.M., Jr. (2010). Netnography: A method specifically designed to study cultures and communities online. The Qualitative Report, 15(5), 1270-1275.

Bunce. D (1997). What factors are associated with the outcome of individual-focused worksite stress management interventions? Journal of Occupational and Organizational Psychology, 1, 70, 1-17. Retrieved August 1, 2010, from ABI/INFORM Global. (Document ID: 11554203).

Freiberg, K. Nuts!: Southwest Airlines' crazy recipe for business and personal success Austin, Tex.: Bard Books, 1996.

suitable airline performance data, provide a discussion rivals North American Airline industry found hard match southwest airlines. 2)Discuss dynamic capabilities, distinct capabilities generally, a source competitive advantage fast-paced highly uncertain environments.

Southwest Airlines

The airline industry has generated unprecedented development within the society. Supported by technologic innovation, the airline industry has shifted balances in wars and fights and it has supported the advancement of the societies and economies. Due to the airline industry, people became able to travel to places once considered remote and as such to expand their cultural horizons, but also the business operations.

At its inception, the airline industry would be mostly owned and operated by the government, and this situation still applies in some of the countries in the globe. In the United States however, the airline industry has been subjected to deregulation and privatization and it is now characterized by high levels of competition. The…

References:

2012, The Global Competitiveness Index 2011-2012 rankings, World Economic Forum,  http://www3.weforum.org/docs/WEF_GCR_CompetitivenessIndexRanking_2011-12.pdflast  accessed on August 1, 2012

2012, The world factbook, Central Intelligence Agency, https://www.cia.gov/library/publications/the-world-factbook/geos last accessed on August 1, 2012

2012, Website of the World Economic Forum, http://www.weforum.orglast accessed on August 1, 2012

This veering, would place pressure on the right side of the aircraft, which would help contribute to the break up during plane after touching down. To combat this problem, the NTS recommends that all aircraft have some type of back up flight control and hydraulics system. The presence of such a system could have helped to mitigate the effects of the disaster, by giving the pilots control of the aircraft. During the initial decent, this could have proven vital in ensuring that the pilots were able to successfully reach the runway at Sioux City and it helped to safely land the plane when it was initially touching down. ("United Airlines Flight 232," 1990)

A third issue that helped contribute to the crash of United flight 232 was: problems with the manufacture of engine. During their report, the NTS found that the engine that was manufactured by GE helped contribute to…

Bibliography

Fatal Plane Crashes and Significant Event for DC 10. (2010. Retrieved May 1, 2010 from Airsafe website:

 http://www.airsafe.com/events/models/dc10.htm 

United Airline Flight 232. (2005). Retrieved May 1, 2010 from State Master website:

http://www.statemaster.com/encyclopedia/United-Airlines-Flight-232#Lessons_learned

S. Air hub in Phoenix is nearby the Delta hub in Salt Lake City. Typically, airlines seeking out acquisition targets seek to fill voids in hub locations rather than select airlines with lots of hubs close to their own. For example, critics of the .S. Air offer state that nited would have been a far better suitor for Delta because of the synergies between nited's tran-Pacific routes and international networking and Delta's Atlantic and Latin American routes. And, critics believe that .S. Airlines should have targeted bankrupt Northwest as an acquisition target rather than Delta. Most experts expect nited to make a counter bid for Delta

The need for mergers in the airlines industry is compelling and combing airlines can have many synergies. But, has .S. Airways selected the right company to merge with? The answer appears to be no. Being number one does not necessary guarantee being profitable. There…

US Airways Bids $8 Billion for Delta." The New York Times 15 Nov. 2006. Retrieved from Web site:  http://www.nytimes.com/2006/11/15/business/15cnd-delta.html?ei=5088&en=a63b326c5606fc28&ex=1321246800&adxnnl=1&partner=rssnyt&emc=rss&adxnnlx=1164136047-uG899hrCso+gtPp1Ap10pw 

Isidore, Chris. "U.S. Air Makes $8 Billion Bid for Delta." CNNMoney.com 15 Nov. 2006. Retrieved from Web site:  http://money.cnn.com/2006/11/15/news/companies/us_airways_delta/index.htm?eref=rss_topstories 

US Airways Makes Hostile Offer for Delta." ABC News 15 Nov. 2006. Retrieved from Web site:  http://www.abcnews.go.com/Business/wireStory?id=2654543&page=4

United 93 directed by Paul Greengrass [...] problems with communication documented in the film, and how those problems need to change to keep the country safe. United 93 tells the story of ordinary citizens who find themselves on one of the planes involved in the September 11, 2001 terrorist attacks on New York City and Washington D.C. As they attempt to fight back, the film documents efforts on the ground to thwart the attack, and the problems in communication that were keeping the various government agencies from an effective pursuit of the highjackers.

The film switches between FAA flight controllers in New York, Boston, and Virginia, and it is a graphic illustration of the problems in communication between government agencies, and how those problems waste valuable time. The flight controller in Boston believes he has a highjacking on his hands, but his supervisors do not think it is likely, and…

References

Editors. (2009). Timeline for United Airlines flight 93. Retrieved 12 May 2009 from the National Public Radio Web site:  http://www.npr.org/templates/story/story.php?storyId=1962910 .

Ewan's an ait with Woody. (2006, May 5). The Daily Mail, p. 46.

Exploitative, voyeuristic - or brutally honest? (2006, May 11). The Evening Standard, p. 30.

Johnstone, R.W. (2007, Wntr). Not safe enough: Fixing transportation security. Issues in Science and Technology, 23, 51+.

Northwest Airlines

Many airlines have faced difficult times after deregulation, and the problems were exacerbated by the downturn in air travel after 9-11. Smaller airlines like Northwest Airlines have had even more problems, and yet Northwest in particular persists and so far has voided going out of business in spite of a series of threats, including poor traveler performance, lowered expectations in business terms, labor problems, and so on.

Before deregulation in the 1970s, many had speculated as to how it would affect the structure of the airline industry, and the prevailing view was that deregulation would lead to a substantial consolidation of the industry, leaving some four to six large systems, each centered around one of the major prederegulation trunks. It was believed, for example, that American Airlines, Delta Airlines, Northwest Airlines, United Airlines, and TWA would be among the survivors because of financial strength or protected international franchises.…

References

Castro, Janice, 'Get 'Em While They Last," Time (July 22, 1991), p. 49.

Form 8-K for Northwest Airlines Corp. (2006). Yahoo Finance. Retrieved December 10, 2006 at  http://biz.yahoo.com/e/061130/nwacq.pk8-k.html .

Meyer, John R., Clinton V. Oster, Jr., Ivor P. Morgan, Benjamin A. Berman, Diana L. Strassman. Airline Deregulation: The Early Experience. Boston, Mass.: Auburn House, 1981.

Morrison, S. & Winston, C. (1986). The Economic Effects of Airline Deregulation. Washington, D.C.: The Brookings Institution.

" (1999) eported as being potential dimensions for disaggregation are those of "market, season, month, week, section of week, segment, and itinerary." (McGill and yzin, 1999)

American Airlines experienced dramatic growth when other airlines were going bankrupt through increasing its capacity. American Airlines is reported as a prime example of an airline that grew successfully during the years that TWA and other failed. United Airlines held a strong financial position as well that assisted the airlines in weathering the reduction of flights and a steep decline in travel while other airlines failed miserably winding up in bankruptcy. American Airlines managed to bring about a reduction in costs while other airlines including TWA simply could not find a way to reduce costs, which was further stressed by the airlines lack of a solid financial base. In the airlines industry, just as in other industries the ability to profit on a higher…

References

Dempsey, Paul Stephen (2008) the Financial Performance of the Airline Industry Post-Regulation. Symposium 2008. No. 2 Vol. 45. Retrieved from:  http://www.mcgill.ca/iasl/sites/mcgill.ca.iasl/files/ASPL614_Industry_PostDeregulation-Houston.pdf 

McGill, JI and Van Ryzin, GJ (1999) Transportation Science. Vol. 23, No.2. Retrieved from:  http://ben-israel.rutgers.edu/711/McGill-VanRyzin.pdf 

Tolkin, J. (2010) Airline Bankruptcy: The Determining Factors Leading to an Airline's Decline Claremont Colleges Scholarship @ Claremont. Fall 2010. Retrieved from:  http://scholarship.claremont.edu/cgi/viewcontent.cgi?article=1088&context=cmc_theses

Classic Airlines (CA) must compete in a dynamic 21st century global economy with a limited budget and the prospects of limited capital resources. Therefore, profit maximization becomes a function of performance management of fiscal, customer, and facility operations. Streamlining of operations will not only save on internal operating costs, the analysis will also remove processes that do not add value and to which customers may not want to experience in the first place. For example, "I know you may need to automate customer service control costs, but there should always be the option to talk to a real person." (Boyle, 2004)

The program membership into the company frequent flier program is 80% business travelers and 20% leisure travelers

. Core operations and customer service practices should be centered around the expectations of this class of customer. The process with respect to the trip a business traveler expects to receive on…

References

Boyle, K. 2004. Classic Airlines Exhibit B

Ketler P., Keller K. 2007. Design and Managing Services. A Framework for Marketing Management, Third Edition.

Kotler P., Keller K. 2007. Setting Product Strategy and Marketing Through the Life Cycle. A Framework for Marketing Management, Third Edition.

University of Phoenix. Classic Airlines.

Southwest Airlines. What types of budgets would you recommend for the company? Why?

Currently, the type of accounting standard that is being utilized by Southwest Airlines is Generally Accepted Accounting Principals (GAAP). This is the basic benchmark that has been implemented by many U.S. companies to more accurately account for: their budgets, expenses, assets and liabilities. Over the years, it has become common for most corporations to follow these different standards. ("2010 Annual Report," 2010) ("Generally Accepted Accounting Principles," 2011)

However, Southwest takes this process one step further by also including Pro Forma accounting standards as an alternate way of evaluating the company. This is when you are anticipating that certain events have occurred in the future and are listing them as revenues in the current quarter (such as: future earnings on a large contract that was signed). The idea with using this approach is to see how these revenues…

Bibliography

2010 Annual Report. (2010). Southwest Airlines. Retrieved from; http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9ODk3NDZ8Q2hpbGRJRD0tMXxUeXBlPTM=&t=1

Generally Accepted Accounting Principles. (2011). Investopedia. Retrieved from:  http://www.investopedia.com/terms/g/gaap.asp 

Pro-Forma. (2011). Business Dictionary. Retrieved from:  http://www.businessdictionary.com/definition/pro-forma-invoice.html 

US GAAP vs. IFRS. (2009). Ernest and Young. Retrieved from:  http://www.ey.com/Publication/vwLUAssets/IFRS_v_GAAP_basics_Jan09/$file/IFRS_v_GAAP_basics_Jan09.pdf

It also says a lot about our society that so many people went to see the film and endorsed the film. It is not because this film is about heroes or heroism. It is because the film's ultimate message is to never forget the people who died in the September 11, 2001 terrorist attacks. It was a time when the people of the country came together in support and grief, and a time that made the country and its people just a bit closer to one another. It was an epic time in history and this film makes everyone remember, ultimately so they will never forget.

In conclusion, this is an important and emotional film. It is certainly not easy to watch, and it is easy to demonize the terrorists and fault the military because of their scrambled messages and inaction. However, the director does not demonize the terrorists or…

References

Fortuna, Michael. "Bingham Feels 'United 93' Does Son's Memory Justice." Villages Daily Sun. 2006. 1 Dec. 2008. http://www.thevillagesdailysun.com/articles/2006/04/28/lifestyles/lifestyles01.txt.

Roberts, Sheila. "United 93 Movie Review." Movies-Online.ca. 2006. 1 Dec. 2008. http://www.moviesonline.ca/movie_review_detail.php?id=1769.

United 93. Dir. Paul Greengrass. Perf..J. Johnson, Gary Commock, Polly Adams, and Opal Alladin. Universal Pictures, 2006.

Wilson, Tyler. "United 93' a Powerful Re-Enactment of Tragedy." University of Idaho. 2006. 1 Dec. 2008.  http://www.uiargonaut.com/content/view/1839/47/ .

U.S. Airline Industry

AIRLINE INDUSTRY

Structure of the Industry

Deregulation Act of 1978

US Airline Industry During the 1980s

US Airline Industry During the 1990s

The Next Decade for the U.S. Airline Industry

Post 9/11

ankruptcy

Issue of Fuel

Hurricane Katrina

Future for the Global Airline Industry

Airline Industry worldwide in general and United States in particular has played a central role in stirring the growth of the world economy. With USA appearing on the world map as one of the most developed nations in the world, it's Airline Industry and its growth and now its current travails provide us with interesting insights and a case study as to how an industry can grow tremendously supported by government actions as well as market forces and then major external factors mainly political and economic can affect the progress of overall industry.

Sources

The research is conducted mainly from the websites.

CONCLUSION…

BIBLIOGRAPHY

Hunter, M. (2004). Bumpy ride expected for airline industry in 2005. Retrieved on Sep 28, 20045 from:

 http://www.cnn.com/2004/TRAVEL/ADVISOR/12/10/airline.forecast/ 

Mecia, T. (2005) Inside the Issue: The Future of U.S. Airways. Retrieved on Sep 28, 2005 from:

http://www.airportbusiness.com/article/article.jsp?id=3574& siteSection=3

P proposal for revitalizing the public image of United Airlines. It has 9 sources.

The airline industry has always been susceptible to terrorist events such as hijacks. Depending upon the magnitude of the terrorist act, the airlines functioning in the industry are pointed fingers at for having an infrastructure allowing a breach in security. A relatively small event of an airline being hijacked may only target the particular airline for blame. However, a terrorist event with magnitude as great as September 11, the whole airline industry functioning is targeted for blame. Therefore it is the responsibility of the airlines functioning in the country to coordinate efforts, resources and programs in order to implement a greater level of security of passengers. Provisions to eliminate the probability of terrorist activities must be made by each airline in the industry.

The aforementioned are the tangible provisions airlines must introduce to counter the tangible…

References

United Airlines Official Website: www.united.com

Massey JE (2003). Public Relations in the airline industry. The Crises response to the September 11th attacks. Journal of Hospitality and Leisure.

Spaeth, A. (2001). Airline Branding Strategies. Flug Revue 09/2001,-page 20.

Moffitt, M.A. (1994). Collapsing and integrating concepts of 'public' and 'image' into a new theory.

culture in an organization using Southwest Airlines as a model. It uses Geert Hofstede Four Dimension of Culture to analyze the company and provides an over view of how the company's policies enable it to secure a top position in the industry. It uses 5 sources in MLA Format.

Globalization has changed the way people do business today. Factors like strategies, resources or capacity to produce has become secondary to business agendas. Instead today businesses and businesspeople are more concerned with how they can achieve the maximum productivity and prosperity through alliances. These alliances often span far and wide, pilfering to foreign cultures. Often the alliances prove beneficial to the companies because of observation and approach companies take to deal with partner company's culture. On the other hand there are also cases where the alliances have resulted in losses because partner companies fail to understand each other's culture. For instance…

References

Ioannou, Lori. Herb Kelleher, Interview: The Best of Herb Kelleher: Southwest's Ceo Says He Succeeds in Business by Putting Staff Needs First and Making Work Fun. Your Company, 08-01-1998, pp 66+.

Author not available. Fortune 5 Hundred: Can Anyone Replace Herb? [Southwest Airlines No. 339] Kelleher's manic stamp is all over Southwest. If he goes, what happens to its famous culture?, Fortune, 04-17-2000, pp 186+.

Yung, Katherine. From David to Goliath: Southwest struggling to stay true to culture in the face of growth., the Dallas Morning News, 12-26-1999, pp 1H.

A www.southwest.com

United Technology Corporations in regard to its strategies, financial performance and general stock performance. The conglomerate's strategy and positioning is presented in regard to its various constituent firms. A conclusion is provided on the basis of the obtained financial outlook.

Financial performance and strategy

Capital markets considerations

UTC's financial and investor ratios

Price to Operating Profit (P/OP)

Price to Book Value (P/BV)

UTC's corporate strategy and positioning

United Technologies Corporation (UTC) is an American multinational conglomerate that has its headquarter in the United Technologies Building which is located in Hartford, Connecticut (UTC,2011).The company deals in research, development as well as manufacture of cutting-edge technology products in various areas such as aircraft engines, HVAC, fuel cells, helicopters, escalators and elevators, fire equipment, security, industrial products, and building materials among other products. The company is a major U.S. military contractor (Stewart, 2005, p.2) for which it produces missile systems as well as…

References

Bern, MD (2011).Enhanced Income strategies for United Technologies

 http://seekingalpha.com/article/296629-enhanced-income-strategy-for-united-technologies 

Cota, E (2011). United Technologies Corp: cash flow valuation  http://seekingalpha.com/instablog/817168-eric-cota/191938-united-technologies-corp-cash-flow-valuation 

Dividendvalue (2008). Stock Analysis: United Technologies Corp (UTX) A Buy At This Pricehttp://dividendsvalue.com/1433/stock-analysis-united-technologies-corp-utx-a-buy-at-this-price/

Background

In early 2013, the merger between US Airways and American Airlines became official, and by April 2015, the final regulatory hurdle – FAA approval - had been cleared (Maynard, 2013; Holmes, 2015). The merged airline had significant strategic implications, including US Airways leaving the Star Alliance (Maynard, 2013). The implementation at the time the deal was announced was expected to take between 18 and 24 months, and that time frame remains valid – FAA approval is a precursor to the final operating merger between the two airlines.

The deal was announced in early 2013 was yet another in an ongoing round of consolidations within the US airline industry. The deal was worth $11 billion, and was structure shortly after American emerged from bankruptcy proceedings (Isidore, 2013). American was losing market share prior to the deal, and US Airways was vulnerable as one of the smaller domestic carriers, so there…

Hearing loss is very case specific because one person who has hearing loss or impairment may be able to hear certain sounds or be completely deaf.

Impairment entails something is not working as well as it should but there may still be some basic functioning. Hearing loss can go by many terms such as deaf, deafness, or hard of hearing. All could be one and the same situation but as pointed out, each individual is suffering from their own individual illness or situation and may or may not be comparable to any other hearing loss situation.

Although this report focuses on hearing loss as it is associated to military service, it is important to note that in the United States; approximately three of every thousand newborns are born with some type of hearing impairment thus making it one of the more common birth defects in our nation. This entails that…

References, cont.

Minter, Stephen G. (2002). "Does Your Hearing Conservation Program Measure Up? Once Described as "Sleep Aid Material," the Dry Topic of Hearing Conservation Metrics Draws Increased Interest as OSHA's STS Trigger Undergoes Review." Occupational Hazards, 3/1/2002.

Mosley, Gerry L. (2004). "National Guard and Reserve Unit Health Protections." Congressional Testimony, 3/30/2004.

PR Newswire (2003). "Compound Licensed by American BioHealth Group From U.S. Navy Shown to Protect Against Hearing Loss From Impulse Noise; - New Data Presented at Association for Research in Otolaryngology Meeting." PR Newswire Release, 3/3/2003.

Rabinowitz, Peter M. (2000). Noise-Induced Hearing Loss. American Family Physician, 5/1/2000,.

United Nations is an example of what kind of non-State actor?

The United Nations is an international organization; it is usually referred to as an international governmental organization (IGO), it may also be referred to as an intergovernmental organization. It is an organization that adopts a multilateral approach.

Which type of non-state actor is defined as "sets of actors engaged in voluntary, reciprocal interactions of communication and exchange across national borders"?

Non-state actors that are undertake voluntary work will usually be a non-governmental organization. These are frequently special interest groups that are set up with specific social or environmental concerns. Examples of these include Amnesty International, The Red Cross, and World Wildlife Fund for Nature, Greenpeace.

For which of the following purposes does an NGO organize for?

NGO's are citizen-based groups which are non-profit making, and are organized for specific purposes, such as a humanitarian cause, to support community or…

On the price dimension of the marketing mix, the company continues to compete with low-end and state-funded carriers, who arguably have a competitive advantage due to their funding source. Nonetheless, 1 Time is fighting the good fight of customer service and delivering value at their price points (Mantshantsha, 2007).

Of all aspects of the company's marketing mix, this one is struggling the most as it strives to capture more of the business traveller market. The promotional strategies are tied to the company's website and to limited direct marketing through social networks, yet is weak at defining a connection between the extensive MO strengths the company has and the ability to translate that into customer value. The lack of connection between the reliability base the company has and the success of its business travellers is a major weakness in the promotional strategy.

On the place dimension of the marketing mix, the…

References

Josh Bernoff & Ted Schadler. (2010, July). Empowered. Harvard Business Review, 88(7, 8).

Kristina Heinonen, Tore Strandvik, Karl-Jacob Mickelsson, Bo Edvardsson, Erik Sundstrom, & Per Andersson. (2010). A customer-dominant logic of service. Journal of Service Management, 21(4), 531-548.

Kelly, B. (2008). LIFT OFF. Finweek, 18. Retrieved from Business Source Complete database.

Liou, J., Yen, L., & Tzeng, G.. (2010). Using decision rules to achieve mass customization of airline services. European Journal of Operational Research, 205(3), 680.

This venture will be executed on the key of obtaining the right combination. Through a strong corporate culture, the new airline will differentiate itself from other Hawaiian Airlines (Cameron, 2012).

Not just an airline but also a lifestyle: our company will differentiate itself from the traditional Hawaiian Airlines. Our customers will be identified with a lifestyle. We have employed the services of the lading interior designer to work on the interiors of our aircrafts. This designer is viewed as the most fashionable in the world (Nicas, 2013).

eferences

American Airlines (2011). Spots Highlight Ease of Travel Experience with American's

Innovative Products and Services. American Airlines. etrieved on 13th Feb 2013 from http://aa.mediaroom.com/index.php?s=43&item=3340

Das, TK & eisel, William D. (1997). Strategic marketing options in the U.S. airline industry

International Journal of Commerce & Management 7. 2: 84-98. etrieved on 13th Feb

2013 from http://search.proquest.com.ezproxy.apollolibrary.com/docview/212798957

Cameron, D. (2012). Airlines Shuffle Marketing Alliances.…

References

American Airlines (2011). Spots Highlight Ease of Travel Experience with American's

Innovative Products and Services. American Airlines. Retrieved on 13th Feb 2013 from  http://aa.mediaroom.com/index.php?s=43&item=3340 

Das, TK & Reisel, William D. (1997). Strategic marketing options in the U.S. airline industry

International Journal of Commerce & Management 7. 2: 84-98. Retrieved on 13th Feb

Another issue is the legal/political power that Southwest has (or does not have, in relation to its rivals). Ultimately, the company has suffered as the result of the right Amendment, and it needs to leverage its current size to fight back against American Airlines over this legislation. Not only should Southwest fight for the amendment to be repealed in its entirety and immediately, but it should fight for punitive action against American Airlines and DF airport. A civil suit against these parties for the financial harm caused to Southwest could prevent them from undertaking such illegal and unethical actions in the future and could help Southwest to put AA out of its misery. Lastly, Southwest has had problems with its maintenance. The company spends a lot less than any of its rivals on maintenance, and while its accident in Chicago was ruled the result of pilot error, concerns over the…

Works Cited:

Chang, K. (2011). How Southwest Airlines beat the Wright Amendment. CNBC. Retrieved March 12, 2012 from http://www.cnbc.com/id/43714139/How_Southwest_Airlines_Beat_the_Wright_Amendment

Jacksonville Business Journal. (2012). Union slowing AirTran, Southwest merger. Jacksonville Business Journal. Retrieved March 12, 2012 from  http://www.bizjournals.com/jacksonville/news/2012/02/27/union-slowing-airtran-southwest-merger.html 

MSN Moneycentral. (2012). Southwest Airlines. Retrieved March 12, 2012 from  http://investing.money.msn.com/investments/stock-balance-sheet/?symbol=us%3ALUV&stmtView=Ann 

Mutzabaugh, B. (2012). Southwest's new routes begin to blend in AirTran cities. USA Today. Retrieved March 12, 2012 from  http://travel.usatoday.com/flights/post/2012/01/southwest-new-routes/610164/1

Staffing at Piedmont Airlines

Finding solutions at Piedmont Airlines

Overview of Organization

Piedmont Airlines is a fully owned subsidiary of U.S. Airways. U.S. Airways is the 6th largest airline in the United States (Piedmont Airlines, Inc., 2011). Piedmont flies 440 daily departures to 55 cities throughout the Eastern United States and Canada. They operate 44 DeHaviland DHC-8 Turbo prop aircraft as their primary fleet. The headquarters is based in Salisbury, Maryland. They employ nearly 4000 aviation professionals (Piedmont Airlines, Inc., 2011).

Like many organizations, Piedmont is facing problems with employee morale. Low employee morale is closely linked to high turnover rates in many organizations. Low morale also leads to low productivity. Employee satisfaction is one of the most important factors in maintaining an experienced workforce. Poor morale leads to excessive employee absences and a higher absence rate (CCH, 2007). This costs the company money and lost time. It also has…

References

CCH 2007 Unscheduled Absence Survey [Poor Morale Leads Up to Even More No-Shows. CCH Human Resources Management Ideas & Trends. 2007, Summer. Retrieved from www.CCH.com Web site:  http://www.CCH.com 

Grawitch, M., Gottschalk, M., & Munz, D. (2006). "The Path to a Healthy Workplace: A Critical

Review Blinking Healthy Workplace Practices, Employee Well Being, and Organizational Improvements." Consulting Psychology Journal Practice and Research.

58 (3): 129-147.

Southwest Airlines Organizational Culture

Analysis of Organizational Culture at Southwest Airlines

Application of the OCP Framework

Developing Organizational Culture at Southwest Airlines

Implementation of Organizational Culture

Organizational Culture as an Important Determinant of Organization's Success

Southwest Airlines is a world renowned air travel company and a low cost leader in airline industry of USA. Formed in 1971 by ollin King and Herb Kelleher, the company is committed to "providing highest level of customer service with pride and caring" to its varied market segments ranging from leisure travellers to freight transportation. The two most important stakeholders for the company are its employees and its customers. Southwest Airlines owns 520 different types of aircrafts and serves 411 cities and 63 million customers at 59 airports in 30 different states within the United States with its nonstop air travel service (Southwest Airlines Inc., 2010).

The major reason for company's 35 years of phenomenal…

References

Aguinis, H. (2009). Performance Management. Upper Sadle River, NJ: Pearson Prentice Hall.

Bailey, J. (February 13, 2008). Southwest. Southwest Way. New York Times, Business.

Box, T.M. (2009). Southwest Airlines 2007. Journal of the International Academy of Case Studies Vol. 15, 21-27.

Erdogan, B. & . (2010). Erdogan, B., & Bauer, T. (2010). Organizational Behavior. Flat World Knowled Organizational Culture . Flat World Knowledge.

Classic Airlines

A Nine Step Cost Reduction Plan

Describe the Situation

Identifying the Potential Cause of the Problem

Verifying the Likely Causes by Gathering Data

Identifying Possible Solutions

Evaluating Alternative Solutions

Determining the Best Solution

Identifying and Assessing the Risks

Implementing the Solution

Evaluate the Results

Classic Airlines is currently the world's fifth largest airline which is operating a remarkable 2,300 flights daily to over 240 cities. In the previous period, net profits were roughly $10 million on $8.7 billion in revenues. However, Classic is experiencing negative publicity, declining stock prices, as well as the rising costs of fuel and labor over the past year. Furthermore the destructive reports coupled with low employee morale resulted in Classic's Board of Directors requiring a 15% cost reduction over the next 18 months. Management must quickly act to implement a nine-step problem solving method to overcome the obstacles and provide solutions to meet…

Pan Am Airline

Important Airline in Aviation History: Pan American Airlines

The United States is the nation commonly noted to be the place where powered aviation began. There were many attempts around the world to accomplish actual flight, but until Wilbur and Orville Wright flew their powered glider in 1903 at Kitty Hawk, NC, it had never been successfully done. As with many important accomplishments, it was not long until others had also flown successfully (many with the help of the Wright brothers), and the age of aviation began. The U.S. has been the ground for many of the firsts in aviation and the nation has also fostered some pioneering aviation companies whose fame encompassed the globe. It can probably be safely said that Pan American Airlines was the foremost of these, specifically early in the history of passenger and freight flight. This paper examines how Pan Am started, important…

References

Pan Am Historical Foundation. (2012). About the foundation. Retrieved from  http://www.panam.org/pan-am-historical-foundation/foundation-history.html 

Pan American Airlines. (2012). About us. Retrieved from  http://www.panam.com/news 

PBS. (2012). Chasing the sun: Pan Am. Retrieved from  http://www.pbs.org/kcet/chasingthesun/companies/panam.html

The oeing 747-300 model was designed to hold 600 passengers. ut the founder of America's Flight Safety foundation, Jerome Lederer, commented that evacuation of such numbers in the event of disaster would be troublesome. Sitting next to an emergency exit did not promise anything, as shown by this tragedy. Only a bare few escaped and only as fate had it. These were the musings of many when dead bodies were brought down by helicopters from Mount Osutaka in bright blankets (Magnuson, Aviation Safety Network, AAIC, C, C (. This disaster and others before and subsequent call for more responsive prevention measures to save lives in this era of massive global air travel.

VII. Recommendations

The Safety Promotion Center was opened in 2006 to train employees and alert them to the importance of airline safety and personal responsibility for safety. The ultimate responsibility falls squarely on the shoulders of Japan Airlines…

BIBLIOGRAPHY

AAIC (2002). JA8254. Aircraft Accident Investigation Report. Aircraft Accident

Investigation Commission. Retrieved on January 30,

2012 from  http://www.mlit.go.jp/jtsb/eng-air_report/JA8254.pdf 

- (1985).  http://www.mlit.go.jp/jtsb/eng-air_report/JA8119.pdf

Danville Airlines

The ethical and legal consequences of testing employees without their knowledge or consent puts Danville Airlines into a defensive position, having to both explain to David eiger why they are not letting him fly, and potentially to his attorneys how the testing took place at all. The issue of genetics testing raises ethical and legal conflicts, creating a paradox for companies who practice this type of screening (Howard, ichardson, Thorpe, 2009). Danville Airlines has been negligent in their process of medical screening, allowing samples taken from eiger to be sent to a genetics screening lab (Darden, 2004). Especially detrimental to eiger is the emotional trauma and pain of being diagnosed with Huntington's disease, the same disease which took his father's life as well (Darden, 2004). Danville is now in the paradoxical situation of having told people outside the company of eiger's condition, also informing eiger he will no…

References

Avitabile, C., Jappelli, T., & Padula, M. (2011). Cognitive abilities, healthcare and screening tests. Journal of Population Ageing, 4(4), 251-269.

Darden Business Publishing. (2004). DANVILLE AIRLINES. University of Virginia. Retrieved on August 24, 2012 from

Howard, DH, Richardson, L.C., & Thorpe, K.E. (2009). Cancer screening and age in the United States and Europe. Health Affairs, 28(6), 1838-47.

Hunter, D. (2005). Diversity and sensitivity issues in management: The case of the genetic screening questionnaire. The Business Review, Cambridge, 4(2), 249-252.

Economics

UK Economy

An analysis of the latest figures for key economic indicators and the factors which have affected these indicators. This should include the figures for unemployment, inflation and economic growth.

Unemployment

The unemployment rate is a very important indicator of the overall health of the economy. Currently the unemployment rate is at 7.8% (Office for National Statistics, 2012). However, this figure does not affect the population equally. Different segments of the population have different employment rates. Furthermore, the unemployment rate does not include people that are not actively seeking employment. In the chart these people are considered to be "inactive." Another interesting item listed in the report is that the unemployment rate for the youth demographic was falling due to a record number of 16 to 24-year-olds being enrolled in some type of educational program.

Employment in the UK has suffered from recession. In 2008 there was a…

Works Cited

Financial Times, 2013. Question 3: Fiscal Policy. [Online]

Available at:  http://www.ft.com/cms/s/0/1115c770-545a-11e2-9d25-00144feab49a.html#axzz2IAShLpER 

[Accessed 1 January 2013].

Kirka, D., 2011. UK recession fears grow as manufacturing drops. [Online]

Similarly, this could influence the international airline community. Then, a stable economy is highly dependent upon a stable oil price, which once again is not the case. "The environment will continue to become more competitive as the LCC's continue to become more convenient. Business fares will continue to drop. Leisure fares won't raise much until capacity is generally in line with demand, which won't occur until much of the capacity overhand has been employed either by surviving legacy carriers or LCC."

To the customer, the continuing of this trend will generate no benefits. "In other words, we're stuck with the current system, because it isn't really in any airline's interest to try to change it. As long as no airline makes a dedicated effort to distinguish itself from the pack, all the airlines can stay lean, even at the expense of quality."

eferences

Surowiecki, J., the Unfriendly Skies, the New…

References

Surowiecki, J., the Unfriendly Skies, the New Yorker, 2007

Jankins, D., Overview of the Domestic Airline Industry, the George Washington University Aviation Institute, www.speea.org/news/files/layoffs/pcfinancials.pptRetrieved on February 13, 2008

Airlines face fiscal problems due to war, the Daily Michigan, September 1, 2003

Quick MBA, Porter's Five Forces - a Model for Industry Analysis, 1999-2007,  http://www.quickmba.com/strategy/porter.shtml . Retrieved on February 13, 2008

Airlines Strict Policies: Beneficial or Not

he airline industry is back to the 5% long-term growth rate, after facing impact of economic crunch and downturn along with other industries (Boing). It is becoming difficult for airline companies to survive and sustain in this changing and challenging conditions. he growth or sustainability of any business is directly linked to the satisfaction level of the customers. Same goes with the airlines, the sustainability and growth of any airline is dependent on the passengers' satisfaction level (Borenstein, & Rose, 2007).

It is expected that there will be a 6% increase in the passenger traffic in the following year. Apart from this it is also expected that there will be one billion fliers per year in 2021 (Pawlowski, 2011). his expected growth in the passenger traffic on one hand raise growth opportunities for airline industry but at the same time reflects the increasing competitiveness…

The customers pay money for the products or services and want value and quality against it and have a certain level of expectations which if are not fulfilled then they are not happy and this decrease the customer satisfaction level (Mason, 2001).

EFFECT OF AIRLINES STRICT POLICIES ON PASSENGERS' SATISFACTION:

The strict policies of airlines are negatively affecting the satisfaction level of passengers. The passengers who have already paid for the ticket are bothered by the

The stock's growth is likely to level off and stagnate, remaining at or near its year-to-date average of $33, with industry developments and responses from chief rivals like Delta and Southwest causing a readjustment which removes any post-merger gains. The fact remains that operating a national airline carrier is a game defined by the slimmest of margins, and any unforeseen circumstances involving the cost of fuel, national security or a litany of similar concerns can conspire to sink AAL's stock in a manner similar to the demise of U.S. Airways.

orks Cited

Daily Finance Staff. "After Market: Stocks Get a Little Lift as the New American Airlines Takes

Off." Daily Finance. 09 Dec 2013: n. page. eb. 25 Feb. 2014.

.

Gallo, Carmine. "Southwest Airlines Motivates Its Employees ith A Purpose Bigger Than A

Paycheck." Forbes 21 Jan. 2014: eb.



Isidore, Chris, and Gregory allace. "American Air back on all…

Works Cited

Daily Finance Staff. "After Market: Stocks Get a Little Lift as the New American Airlines Takes

Off." Daily Finance. 09 Dec 2013: n. page. Web. 25 Feb. 2014.

.

Gallo, Carmine. "Southwest Airlines Motivates Its Employees With A Purpose Bigger Than A

Economic Crisis Policies

US current economic crisis is considered to be started from real estate sector. The real sector started to decline in 2006 and it accelerated in 2007 and 2008. Housing prices have fallen from the peak from about 25% so far. The decline in prices left homeowners with no option and they were unable to refinance their mortgages and causes default of mortgages. This default of mortgages and loans swallowed the banks and financial markets such as falling of Lehman's brothers and other anks and blow to rest of economy happened as the whole economy was relying on banks and ultimately it slows down investment in the country and capital flows to other parts of the world like China and India. ank losses cause reduction of bank capital which in turn requires capital reduction thus saving bank from lending. It is estimated that every $100 loss and reduction…

Bibliography

ISR international socialist review. (2009, april). Retrieved from The U.S. economic crisis:causes and solutions:  http://www.isreview.org/issues/64/feat-moseley.shtml 

Journal of accountancy. (2009, october). Retrieved from The U.S. economic crisis: root causes and road to recovery: www.journalofaccountancy.com/Issues/2009/Oct/20091781

Eyes on wall street. (2011, april). Retrieved from Levin coburn investigates casues of financial crisis:  http://www.eyesonwallstreet.com/2011/04/articles/financial-crisis/levincoburn-report-investigates-causes-of-the-financial-crisis/ 

Rude, C. (2009). World Economic Crisis and Fed Reserve Response to it. Studies in Political Economy.

(Southwest Airlines Corporation)

The employees are always put first at Southwest Airlines, and according to the CEO Herb Kelleher, who was responsible for founding the company Southwest Airlines, the philosophy that employees come first is deeply embedded in the psyche of the company, and if the employees of the company are happy and contented and fully satisfied with their work, then they will most definitely take better care of the customers of the company, and this is exactly what happens at Southwest Airlines. When the customers are happy at the treatment that they receive at Southwest Airlines, they, quite naturally keep coming back for more, and this in turn makes the shareholders extremely happy and satisfied. The employees at Southwest Airlines are some of the best and most highly paid employees of any airline, and in general, all the walls of the company are always filled with several pictures of…

References

Abenes, Fiorello B. "Marketing Study of Southwest Airlines" Retrieved at http://www.csupomona.edu/~lbabenes/MBA/SouthwestMarketingStrategies.doc. Accessed 30 August, 2005

Aviation Accident Brief" (2002) Retrieved at  http://www.ntsb.gov/publictn/2002/AAB0204.htm . Accessed 30 August, 2005

100 Best Corporate Citizens for the year 2005" (Spring 2005) Business Ethics Magazine.

Retrieved at  http://www.business-ethics.com/whats_new/100best.html . Accessed 29 August, 2005

Services Marketing Strategy eport

The airline business is among the most competitive sectors in the economy. The business requires the investors to invest huge amounts of capital to sustain the operations of the business. The difference in the capital available has resulted into emergence of superior airline companies that have dominated the global market. The airline companies are mainly a service delivery oriented offering transport for passengers and language.

The airline company under evaluation is Singapore Airlines. The company was incorporated in 1947 originally as Malayan Airways Limited. With the help from British Commonwealth airlines, the company increased its fleet size to become among the major players in the airline industry. The company has a strong presence in Asia, which is the major market. The company operates trans-Pacific flights, which increase revenue. The company also diversifies its operations to provide services like as aircraft managing and engineering services (Lee &…

References

Beiske, B. (2007). Loyalty management in the airline industry. Mu-nchen: GRIN Verlag GmbH.

Capon, N., & Hulbert, J.M. (2007). Managing marketing in the 21st century: Developing and implementing the market strategy. Bronxville, N.Y: Wessex Inc.

Chary, S.N. (2009). Production and operations management. New Delhi: Tata McGraw-Hill.

De, L.C. (2003). The Rough guide to Malaysia, Singapore and Brunei. New York: Rough Guides.

External Analysis of Southwest Airlines

External Analysis Southwest Airlines

Will Southwest Airline's strategic plan continue to bring success in the new airline industry landscape? This paper sought to answer this question by examining the external increasingly consolidated environment in which Southwest competes. The review was conducted through application of Porter's Five Forces, a PEAT analysis, and a SWOT analysis.

The report concludes that Southwest has gained ground and maintained stability, changing only as much as it needed in order to remain the friendly domestic budget airline it started out as, and to compete effectively but with fidelity to its vision and values.

This paper will present a brief analysis of the competitive landscape for Southwest Airlines based in order to assess the airline's future capabilities in an environment in which other airlines are increasingly co-opting Southwest's successful and innovative strategies. This deductive exploration of the landscape will continue at the…

References

Airlines Industry Profile, First Research. (2011). [Web].  http://www.firstresearch.com/industry-research/Airlines.html 

Domestic Airlines, U.S. Industry Report, IBIS World. (2011). [Web]. Retrieved  http://www.ibisworld.com/industry/default.aspx?indid=1125 

Huettel, S. (2011). Tampa International Airport votes to give airlines incentives for adding flights, St. Petersburg Times. Retrieved  http://www.tampabay.com/news  / business/airlines/article1176335.ece

Porter's Five Forces, Strategic Management, Quick MBA. (2011). [Web]. Retrieved  http://www.quickmba.com/strategy/porter.shtml

Emirate Airline Analysis

What follows in this report is a review and summary of the customer services aspect of Emirates Airline. The firm in question has most certainly established a name for themselves and there is the common refrain about how adept they are. Even so, there are opportunities for them to get better and all firms should commit to a culture and mindset of continuous improvement, fettering out what problems what do exist and finding common sense solutions for dealing with the same. Regardless of what problems are found, there need to be evidence-based and realistic solutions put forth, and that shall be the goal of this report. While Emirates Airlines does a lot of things well when it comes to their customer services, they could do even better and strive to do so whenever possible.

Company Summary


Before getting into the minutia of what should change and why,…

Furthermore, existing vulnerabilities of the airline industry are not taken into consideration until a disaster occurs. Lastly, the September 11th Security Fee introduced by the Department of Homeland Security was considered by many "as a beneficial trade off for their personal safety eventually," having as a direct consequence a rise of the airline industry.

ibliography

Gregory Mankiw (2004) Principles of Economics, 3e, Mankiw

InnovativeThinker. (2007) Economic Profile of the Airline Industry. Retrieved Feb 1, 2008, from Associated Content, Inc. Web site: http://www.associatedcontent.com/article/435732/economic_profile_of_the_airline_industry.htm

Wei, S. (2006). Analysis of aggregate Passenger Routes in Air Travel: An Atlanta-ased Study. Southeastern Geographer, Volume 46, Issue 1, page 139. Retrieved Feb 1, 2008, from web site: http://proquest.umi.com.ezproxy.apollolibrary.com

Recent Policy Initiatives to Raise Low Pay. (2004). Retrieved Feb 1, 2008, from ACORN.ORG: https://www.acorn.org/index.php?id=203

FRSF Economic Letter. (January, 2002). Airline Competition. Retrieved Feb 1, 2008, from Olin usiness School- Washington University: http://www.olin.wustl.edu/faculty/gowrisankaran/pdf_papers/airline_competition.pdf

Virgin Territory (2006, September 30).…

Bibliography

Gregory Mankiw (2004) Principles of Economics, 3e, Mankiw

InnovativeThinker. (2007) Economic Profile of the Airline Industry. Retrieved Feb 1, 2008, from Associated Content, Inc. Web site:  http://www.associatedcontent.com/article/435732/economic_profile_of_the_airline_industry.htm 

Wei, S. (2006). Analysis of aggregate Passenger Routes in Air Travel: An Atlanta-Based Study. Southeastern Geographer, Volume 46, Issue 1, page 139. Retrieved Feb 1, 2008, from web site:  http://proquest.umi.com.ezproxy.apollolibrary.com 

Recent Policy Initiatives to Raise Low Pay. (2004). Retrieved Feb 1, 2008, from ACORN.ORG:  https://www.acorn.org/index.php?id=203

The demand for their services underwent a period of diminishment, because of the strong emotional impact that the events had upon the population living all over the world and especially in the United States of America. Despite various negative forecasts, the airline industry got back on track soon afterwards. Not only did the demand not fall, but it underwent significant increases.

Another element which could affect the functioning of the airline industry in a negative manner is represented by the concerns for the environment. Leaving aside the issue represented by the phonic pollution, aspects such as global warning may become an important concern for the airline industry should the issue gain a high importance on the public and political agendas. So far, however, the issue did not manage to influence people's choices regarding travelling by airplane, regardless of the attempts made in this directions by various politicians. (Pickard, 2006)

How…

Bibliography

Gopwani, J. (2007, April 26). NWA, flight attendants reach deal. Retrieved May 17, 2007, from Freep.com Detroit Free Press Web site:  http://www.freep.com/apps/pbcs.dll/article?AID=/20070426/Business05/70426029/0/ENT03 

Mankiw, N.G. (2004). Principles of economics (3rd ed.). Chicago, IL: Thomson South-Western.

McCabe, R.M., PhD. (n.d.). Airline Industry Key Success Factors. The ability for airlines to succeed today is measured according to several key success factors. Retrieved May 5, 2007, from Pepperdine University Web site:  http://gbr.pepperdine.edu/064/airlines.html 

Muskin, J.B., & Sorrentino, J.A. (February 1977). Externalities in a Regulated Industry: The Aircraft Noise Problem. The American Economic Review, 67 (1), 347-350. Retrieved May 5, 2007, from JSTOR Web site: ( http://links.jstor.org/sici?sici=0002-8282 (197702)67%3A1%3C347%3AEIARIT%3E2.0.CO%3B2-4

External Analysis Southwest Airlines

One of United States' most successful airlines in the business is Southwest airlines. The company has been one of the most successful businesses in the economy with no case of worker layoff or strike being recorded in the organization. The company has dedicated its commitment to ensuring it provides a favorable environment for its workers. The company's corporate culture has played a significant role in the success of the company as it recognizes the workers emotions. Positive attitude is influential in the workplace as the workers become more productive. The air transport business is in an industry where profit maximization is a challenge to many players. The struggling economy and the increased number of players in the company make the industry unfavorable for business. The industry is also affected by the increased price of fuel which increases the cost of transportation. The paper conducts environmental analysis…

References

PEST analysis.(2009). Retrieved on August 15, 2011 from:  http://www.valuebasedmanagement.net/methods_PEST_analysis.html 

Porter's Five Forces: A model for industry analysis. (2007). Retrieved on August 15, 2011 from:  http://www.quickmba.com/strategy/porter.shtml 

SWOT analysis: Lesson. (2009). Retrieved on August 15, 2011 from:  http://marketingteacher.com/lesson-store/lesson-SWOT.html 

Zahorsky, D. (2009). A business owner's secret weapon: SWOT analysis. Retrieved on August 15, 2011 from:  http://sbinformation.about.com /cs/bestpractices/a/SWOT.htm

Ryanair: Europe's Largest Low Fares Airline

Ryanair is a European bases low fare airline that connects 160 destinations in its global operations. The airline has 44 bases covering 1100 route over 27 nations. Tony Ryan established the airline in 1985. He introduced low fare operations following successful models used by southwest airlines in 1995 under the supervision of a new management team. Some of the policies implemented by the airline include the adaptation of a single aircraft, low fares, direct booking and no frills. These policies allowed the company to benefit from an increase in its customer base since 1991. The company plans to replace the current aircraft used with a ooing Dreamliner to cater for the targeted customer growth to 80 million passengers. The airline also plans to invest in technology to enjoy the benefits associated with e-business. The use of technology such as the internet enables the organization…

Bibliography

Brassington, F., & Pettitt, S. (2006). Principles of marketing. Harlow [u.a.], Financial Times/Prentice Hall.

Capon, N., & Hulbert, J.M. (2007). Managing marketing in the 21st century: developing and implementing the market strategy. Bronxville, N.Y., Wessex Inc.

Doole, I., & Lowe, R. (2008). International marketing strategy: analysis, development and implementation. [London etc.], South Western Cengage Learning.

Doyle, P. (2008). Value-based marketing strategies for corporate growth and shareholder value. Chichester, England, John Wiley & Sons.

The most notable would include: a renegotiation of the contract rates and benefits for employees. This is problematic, because if the staff begins to see that managers are making irresponsible decisions or are becoming disconnected with employees, it will create the setting for increased amounts of animosity to occur. Once this take place, it means that the company could lose talented employees and may be forced to renegotiate with unions (which would undermine its business model). ("Southwest Airline Corporation," 2002)

Follow Up

When you look at the total effects of the actions that were taken by Southwest, it is clear that the strategy of independently negotiating labor contracts provided the desired results. This can be seen by looking at the various steps that were taken during the process. Where, Southwest would be concerned about labor issues that are affecting other carriers. To counter these concerns, the company would negotiate with…

Bibliography

New Employee Orientation. (2002). DAS. Retrieved from: http://www.das.state.ne.us/personnel/nkn/IIF/2006-01/new_employee_orientation_handout.pdf

Southwest Airlines. (n.d.). SOE. Retrieved from:  http://users.soe.ucsc.edu/~callon/southwest.html 

Southwest Airlines Corporation. (2002). Dartmouth University. Retrieved from: http://mba.tuck.dartmouth.edu/pdf/2002-2-0012.pdf

Gillen, E. (2004). Why the Airlines can't Straighten Up and Fly Right. Black Table. Retrieved from: http://www.blacktable.com/gillin041013.htm

The company continually stressed the human nature of travel, and strove to make airplane travel affordable and enjoyable. Many people who used Southwest Airlines had never been able to fly before. However, the 'customer did not come first' at Southwest -- rather the customer came second, even though they "still got great service" (Friedberg & Friedberg 268). The company stood behind its employees, and allowed flight crews, for example, to use their expertise and knowledge to make autonomous decisions, rather than force the crews to worry about upsetting sensitive customers. The company believed that low fares and hospitality were what most customers care about, and did not focus on catering to customers with minor complaints. "Love doesn't guarantee approval... Although many people equate love and approval, they are not the same. Real love comes without conditions; it doesn't depend on anything. Approval must be earned by our performance" (Freiberg &…

Works Cited

Best practices case Study: Best perks, Southwest Airlines." The Vault. Retrieved 4 Aug 2008 at  http://www.vault.com/nr/newsmain.jsp?nr_page=3&ch_id=401&article_id=19258&cat_id=1089 

Case study: Southwest Airlines." (2005). CPP. Retrieved 4 Aug 2008 at  http://www.cpp.com/pr/southwest_airlines_2006.pdf 

Freiberg, K. & J. Freiberg. (1997). Nuts. New York: Broadway, 1998.

Kjerrulf, Alexander. (19 Jan 2003). "Book review: Nuts!" Positive Sharing. Retrieved 4 Aug 2008 at  http://positivesharing.com/2003/01/book-review-nuts/

Classic Airlines has fallen into the organizational and strategy trap many of its predecessors had, and that is seeing price as the most valuable strategy to overcoming dropping passenger rates and profits. In fact, that is exactly the wrong strategy to pursue, as this analysis will show. The airline is creating a culture of cost reduction over customer service, and this is lethal on the trust customers have in their ability to deliver a valued, unique customer experience. Their 56% rate of dissatisfaction with the ewards program, 20% reduction in passenger traffic or 160,000 customers, and the continual spiral the internal departments are in regarding collaboration are all symptoms of a make larger problem. They have taken the customer out of the center of their business and put internal cost controls in their place. Ironically, this decision and its quick and significant reverberations throughout the company are just increasing the…

References

Leonard L. Berry, Venkatesh Shankar, Janet Turner Parish, Susan Cadwallader,

Thomas Dotzel (2006). Creating New Markets through Service Innovation. MIT Sloan Management Review, 47(2), 56.

Kotler, P.,Keller, K. (2007) "A Framework for marketing management 3rd ed. Prentice-Hall

Table 3 Alternative Evaluation Matrix