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United Parcel Service (UPS) Strategic Alignment Model
United Parcel Service (UPS) is one of the leading shipment and logistic company admired for its cargo and package delivery services around the globe. The company has remained as one of the top-package delivery service providers because of the diversity of its services to the public. The company has enjoyed high profits because of the good brand image that it has attained in its market. The good brand name has also enabled the company to maintain a high level of stability in its revenue and profit growth. This has been a remarkable achievement considering that the parcel and cargo industry are one of the most competitive industries in the United States.
The company's headquarters is in Atlanta (Sandy Springs) Georgia, but it has spread its routes to different parts of the world. The diversity of the routes that the UPS Company…
Boulton, W. (1999). United Parcel Service: Moving at the Speed of Business. USW Building
Colombo, M.G., Delmastro, M., and Rabbiosi, L. (2007). "High performance" work practices, decentralization and profitability: evidence from panel data. Industrial and Corporate
Change, 16(6), 1037-1067.
UPS has a culture that sizes intelligence and attempts to transform it into a service, which is one of the primary factors in their profitable performance despite a global economic recession. More and more manufacturers are turning to outsourcing to alleviate the higher costs of running supply chains, and UPS has been able to quickly benefit from this trend.
Lessons learned in air freight optimization at UPS have also made a significant impact on revenue management and supply chain optimization in their Supplier and Vendor Management service as well (Armacost, Barnhart, Ware, Wilson, 2004). Using the analytics, business intelligence and data mining to better understand how supply chains can be improved is ample evidence of how successful UPS is in using technologies to translate their expertise into value for clients (Garrow, Ferguson, 2008). All of these aspects of UPS and its expertise with it have also made it possible for…
Nabil Alghalith. (2005). Competing with it: The UPS Case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.
Andrew P. Armacost, Cynthia Barnhart, Keith a Ware, & Alysia M. Wilson. (2004). UPS Optimizes Its Air Network. Interfaces, 34(1), 15-25.
Garrow, L., & Ferguson, M.. (2008). Revenue management and the analytics explosion: Perspectives from industry experts. Journal of Revenue and Pricing Management, 7(2), 219-229.
UPS (United Parcel Service)
Porter's five forces
ivalry: there is intense competition within the courier industry. The stiff competition stems from the low number of firms in the industry. The major two competitors control almost sixty percent of the market share with the remaining minor competitors controlling the remaining percentage.
Buyer power: the bargaining power of consumers in this industry is low. Producers have a tendency of threatening companies through forward integration. Producers might take their own retailing and distribution. The industry has many buyers and no single buyer controls the price of products (Khanna & Bullock, 2010).
Threat of new entrants: the courier business is challenging to enter. Entry barriers in the industry are steady and low. Companies operating in this industry rely on skilled personnel. Employees in the delivery department must have a commercial driver's license while delivery systems require high-level capital investment to confirm deliveries and track…
Khanna, T. & Bullock, R.J. (2010). Winning in emerging markets: A road map for strategy and execution. Boston, Mass: Harvard Business Press.
Lussier, R.N. (2012). Management fundamentals: Concepts, applications, skill development. Mason, Ohio: South-Western.
The number and location of stores is a tremendous strength, and the same-stores strategy has worked effectively for years as a means of expanding market share ("Growth strategy," 2002).
Starbucks offers a wide variety of products which are sold in its coffee shops, in grocery stores, in other retail outlets, and through its Website ("Schultz return," 2008).
Loyal customers visit Starbucks stores an average of 18 times per month, illustrating the strong loyalty and affinity experienced by the brand ("Schultz return," 2008).
Starbucks introduced The Third Place to its public -- a place for gathering that is not work and is not home, yet plays a prominent place in customers' lives, or especially in their work lives (Mitchelli, 2010).
The fiscal crisis in 2009 resulted in reduced in-store sales so a less expensive Starbucks coffee product was needed. The home-brewed, thermos toting practices of the newly frugal were eroding…
Coffee is hot: Green Mountain goes to moon on Starbucks partnership. (2011, March 3) Forbes.com. Retrieved http://www.forbes.com/2011/03/10/starbucks-green-mountain-partner-on-kcups-marketnewsvideo.html
Mitchelli, J. (2007). The Starbucks experience: Five principles for turning ordinary into extraordinary. New York, NY: McGraw-Hill.
Mitchelli, J. (2010, May 14). The Starbucks Experience. Podbean. Retrieved http://drjosephm.podbean.com/2010/05/14/how-to-be-an-innovator/
Starbucks' growth strategy: Locations, locations, locations. (2002, September 3). Washington Post. Retrieved http://www.sptimes.com/2002/09/03/
One global business mentioned in the report as a technology leader with high brand equity was at&T. Customer equity is that value of future business purchased by the customer based on brand equity, which in turn means consumer acceptance of the product, customer relationships and customer perception of the value. The postal service would encounter both retention and value problems and would be viewed as difficult to do business with, bureaucratic and would provide less value than its competitors. If there were no competitors, these would not present as problems under a stable and unchanging environment. However, that would not be the case, as the environment was quite susceptible to change. The Commission report said that consumer experiences registered relatively low customer equity according to his or her perceptions of low value, slow deliveries and inability to meet consumer expectations. The Commission is obligated to provide a strong and consistent…
1. Bozman, C. (2003). United Parcel Service. http://www.scs.unr.edu/~bcynthia/UPS.pdf#search='United%20Parcel%20Sercies'
2. Postal Rate Commission. (2001). Report of Consumer Advocate on Quality of Services Provided by the Postal Service to the Public. Postal Rate Commission. http://www.prc.gov/oca/papers/quality/summary.doc
3. Puscas, D and Girard, R. (2003). United Parcel Services. Polar Institute. http://www.polarinstitute.org/corp-profiles/public_services_gate_pdfs/UPS.pdf
4. Sivy, M. (2006). Fed-Ex: Flying Even Higher. Cable News Network LP, LLP. http://money.cnn.com/2006/06/27/commentary/sivy/sivy.moneymag/index , htm
There is a separate page for tracking shipments, packages, and delivery services through a "Log in" link. Apart from ensuring security, this feature also allows FedEx to keep track of its return customers and patrons, who usually use FedEx's services. The lack of security measures within the web site is a disadvantage for UPS. Not only do they compromise the confidentiality and security of important information that customers may want to know through the site, UPS also forfeits the opportunity to track down and create a database for customers who usually use UPS services and products.
The same analysis is used when looking into the privacy of information in each company's web site, of which FedEx has outdistanced UPS. It is evident that FedEx has strategically considered in its web site the importance of privacy of information and customer accounts through its account management software. Contained in its "Manage my…
History of FedEx:
The attempts at using airplanes for commercial transportation of goods started when the air planes started flying. One of the first air freight carriages took place in 1910 when a department store sent a bolt of silk by air from Dayton to Columbus, Ohio. This transport was studied by the local newspapers and they said that it had beaten the railroad transport that was the normal mode of carriage between the two cities. The volume of goods sent by air continued increasing regularly and in 1927, the total volume lifted by air became a total of 45,900 pounds and this grew in 1929 to a total of 257,000 pounds. The quantity lifted by air became more than a million pounds in 1931 a year. (A History of Commercial Air Freight)
The possibilities of lifting goods by air had been noted, yet the possibilities of the…
"A History of Commercial Air Freight." Retrieved from http://www.centennialofflight.gov/essay/Commercial_Aviation/AirFreight/Tran10.htm Accessed on 24 May, 2005
"Air Express & Parcel Shipments Case Study: How we reduced a Client's Express Shipment Costs." Retrieved from http://www.buslog.com/air-express-parcel-shipments/case-study1.html Accessed on 24 May, 2005
Egan, David. "Comparison Shopping for Shipping." Retrieved from http://www.craftsreport.com/june99/businessbasics.html Accessed on 24 May, 2005
"Federal Express." (3 December, 1999) Retrieved from http://parkercenter.johnson.cornell.edu/docs/other_research/1999_fall/fdx.pdf Accessed on 24 May, 2005
49% which shows that the company is able to earn $22 by investing $100 which is certainly a sign of financial healthy company. After analyzing the profitability ratio, let's now examine the efficiency ratios of the company.
Efficiency atio Analysis
Efficiency ratios (E) are the ratios which used to assess the effectiveness of a company. The specific rations come under the ambit of E are eturn on Asset (OA) and eturn on Equity (OE) (Daniel, 1992). Let's examine both the ratios.
eturn on Assets (OA) Analysis
An indicator of how profitable a company is relative to its total assets. OA gives an idea as to how helpful management is at using its assets to produce profit (Groves & Edward, 2004). Calculated by dividing a company's annual wages by its total assets, OA is displayed as a percentage. The computed OA figure and its graph is mentioned below,
Anthony, G & Cornyn, D (1982), Company Analysis, Pearson Group Publications
Alexander, J (2007), Value Creation and Analysis, Pearson Group Publications
Archand, T (2003), Strategic Company Analysis, John Wiley & Sons Professional Publications
David, P & Hussey, E (2001), Company Analysis: Determining Strategic Capability, McGraw Hill Publications
United Parcel Service (UPS)
Tough competition and soaring costs
United Parcel Service (UPS)
United Parcel Service (UPS) is an American multinational corporation that operates in three major industry sectors i.e. logistics service, freight forwarding service, and courier express service. UPS is services-based company and is headquartered in Atlanta, Georgia. The company has worldwide operations. Being a public limited company, it is traded on New York Stock Exchange (NYSE) having the ticker symbol UPS. Scott Davis currently serves as the Chief Executive Officer (CEO) of the company. The company operates through a structure of several subsidiaries operating worldwide. Some of the main subsidiaries of the company are The UPS Store, UPS Capital, UPS Logistics, UPS Express Critical, UPS Professional Solutions, and UPS Supply Chain Solutions. Total revenues of UPS for the fiscal year FY 2012 were $54.1 billion with an operating income of $5.874…
Barr, A. (2013, Jul). Analysis: New e-commerce strategies threaten UPS, FedEx. Yahoo Finance. Retrieved from: http://finance.yahoo.com/news/analysis-e-commerce-strategies-threaten-130257773.html
Levitz, J. & Sechler, B. (2012, Mar). FedEx's European Dilemma. Wall Street Journal. Retrieved from: http://online.wsj.com/article/SB10001424052702303812904577293863574322698.html
MSN Money. (2013). United Parcel Service Inc. CI B (NYSE: UPS). Retrieved from: http://investing.money.msn.com/investments/stock-price/?symbol=UPS
NASDAQ. (2013). UPS Company Financials. Retrieved from: http://www.nasdaq.com/symbol/ups/financials?query=ratios
United Parcel Service (UPS) and DELL
The United Parcel Service
The United Parcel Service is America's leading parcel delivery organization in the country. It has come a long way given the competition that had been there for long. This is a case where people in the country are known to have been so much in need of services of this kind. However, the business is fluctuating according to seasons that are targeted. The highest season is that where the country is mostly at a stable and progressive growth (Nanang, 2009). This affects the way in which the company does its financial planning and reporting. In this case, the finances must be handled as they come so that reporting can be done immediately.
Since the revenue collected fluctuates depending on seasons, the management must plan the business operations so that it can capitalize on the most productive periods. Financial expenditures and…
Daft, R. (2010). The Rise Of Dell Company (fourth Ed.). Fort Worth: Dryden Press.
Nanang, D. (2009). Management of Postal Services. Hauppauge, N.Y.: Nova Science.
Because of the newer mobility of a significant amount of suburban America, driving to national parks was even more an option. The more people visited the Parks, it seemed, the more of a synergistic effect upon their funding and use (Jensen and Guthrie, 2006).
By the Johnson Administration in the 1960s, coupled with more media attention, there was increased public awareness of America's natural treasures. This was now that "Parks for People" Campaign. During this period there was also a fairly significant new awareness about ecology and the natural environment. The mission of the National Parks Service was called into question. eacting to this, Congress passed the General Authorities Acts of 1970, which became known as the "edwood Amendment," since a large part of the Act was devoted to conserving edwood National Park. Based on political pressure from citizens, Congress was also forced to provide a rather significant funding increase…
The National Park Service. (2002, March). Retrieved October 2010, from U.S. History.com: http://www.u-s-history.com/pages/h1605.html
National Park Services Almanac. (2008). Washington, DC: National Parks Service, GPO.
Blackburn, S. (2007). Plato's Republic. New York: Atlantic Monthly Press.
Brown and Pozner. (2001). Exploring the Relationship Between Learning and Leadership. Leadership and Organizational Develpment, 68(2), 274-80.
United States Army Corps of Engineers issued a report in 2012 that was known as the Human Capital Strategic Plan. It was meant to serve as a benchmark and projection for what was to come from 2012 through 2017. Of course, the United States Army Corps of Engineers is a public safety-oriented organization and their plan will be analyzed in terms of resource allocation, budgeting efficacy and overall quality. The United States Army Corps of Engineers is a very competent organization but no organization's plans, especially those organizations whose funding involves taxpayer dollars in whole or in part, is beyond reproach.
Strategic Plan Analysis
The author of this report has been charged with the analyzing the Human Capital Strategic Plan for 2012-2017 as issued by the United States Army Corps of Engineers in April 2012. The report is about fifty pages in length and will be analyzed cover to cover.…
CDC. (2015). Products - Vital Statistics of the U.S. - Homepage. Cdc.gov. Retrieved 5 June 2015, from http://www.cdc.gov/nchs/products/vsus.htm
Census.gov. (2015). FFF: Hispanic Heritage Month 2014: Sept. 15 -- "Oct. 15. Census.gov. Retrieved 5 June 2015, from http://www.census.gov/newsroom/facts-for-features/2014/cb14-ff22.html
Kessler, G. (2015). Do 10,000 baby boomers retire every day?. Washington Post. Retrieved 5 June 2015, from http://www.washingtonpost.com/blogs/fact-checker/wp/2014/07/24/do-10000-baby-boomers-retire-every-day/
Krumrie, M. (2014). How To Incorporate Diversity Hiring Goals and Strategies. ZipRecruiter. Retrieved 5 June 2015, from https://www.ziprecruiter.com/blog/the-right-way-to-incorporate-diversity-hiring-goals-and-strategies/
The potential of the Internet has been acknowledged by UPS and the company has made a commitment to enable global commerce via the Internet. This challenge and the changing needs in terms of customer due to the e-business evolution has UPS looking a variety of business solutions.
Present systems and services are as follows:
1. UPS e-Ventures: A "corporate incubator for UPS that "explores ideas and takes the great ones and makes them reality. UPS e-Ventures does the research and development, tests and launches ideas and places products as well as services into place. Finally UPS e-Ventures manages the supply chain from the warehouse to transit. The stated objectives of UPS e-Ventures are:
Helps companies put the "E" in their businesses
Identify and rapidly develop entirely new businesses related to supply chain management and e-commerce.
Provides complete, end-to-end business solutions for the rapid, low-cost launch of e-commerce startups.
Algahalith, Nabil (2005) led "Competing with it: The UPS Case" Journal of American Academy of Business, Cambridge in September 2005 Volume 7 Number 2,.
Technology and Management of United Parcel Service
inventory control "system" consists of orders for stock replenishment being made by the stockroom foreman, the purchasing manager, or the manufacturing manager whenever one of them notices that the inventory is low. An order for replenishment of inventory is also placed whenever someone (either a customer or an employee in the assembly area) wants an item and it is not in stock.
I would recommend that the company spend time ahead of the year, scrupulously planning the projects that they will undertake the coming year and resources needed for those projects. By planning in advance, they will be able to limit their cost and expense by selecting the cheapest items to procure. These items need not lose out on quality. The company will merely decide the suppliers best for them and the items that will best meet their needs whilst being simultaneously cheap. Indeed, "there were 973 different part numbers…
Both courts found that way because the fact that UPS believed that Crone lacked the necessary confrontational skills for the position in question was a non-discriminatory, non-pretextual reason to refuse to promote her.
In fact, Crone's own testimony supported the idea that UPS's reason was non-pretextual, since she testified that she did not believe the ultimate decision-maker had engaged in sex-based discrimination, that she had problems in confrontational situations, and that she was aware that confrontation skills were necessary for the supervisory position.
Some critics would suggest that this decision opened the door to sex-based and other types of discrimination. However, these critics base their criticism on gender stereotyping that suggests that women are generally not well-suited for dealing with confrontation. While there may be legitimate sex-based differences in approaches to confrontation, the fact that women may be more open to negotiation and less likely to escalate a confrontational situation…
Arkansas Civil Rights Act, Ark. Code Ann. 16-123-107(a).
Crone v. United States, No. 01-3595, (8th Cir. Aug. 30, 2002). Retrieved March 15, 2009 from Findlaw. Web site: http://caselaw.lp.findlaw.com /data2/circs/8th/013595p.pdf' target='_blank' REL='NOFOLLOW'>
label slp 1 OPM 500 for session long project, analyze OM perspectives organization. You choose list: 1. Walmart Costco 2. McDonald's 3. Amazon. 4. Dell 5. United Parcel Services For SLP paper, identify introduction, discussion, conclusion section: 1) The organization's main line business, 2) How inventory managed organization, 3) How inventory management practices improve customer satisfaction / reduce costs.
SLP 1 OPM 500
Wal-Mart is the greatest retailer in the United States and it has managed to gain and consolidate its strong competitive position as a result of a well developed and implemented strategic endeavor. Nevertheless, its business model has not always been successful and the economic agent has been faced with tremendous criticism. The organization has for instance been accused of exploiting its staff members, paying minimum wages and asking them to put in long hours. Also, the company was accused of sacrificing quality and responsibility in the name…
Greenwald, R., 2005, Wal-Mart: the high cost of low price, Documentary
Kumar, S., 2006, Total Quality Management, Firewall Media
Fisher, A., Fisher, T., 2009, The data asset: how smart companies govern their data for business success, John Wiley and Sons
Toomey, J.W., 2000, Inventory management: principles, concepts and techniques, Springer
discover how marketing principles work in different corporations. First there is Parcelforce, a company which has a mission of providing parcel service that is connected to the oyal Mail Group. The company is the parcel branch of the UK mail system, and as such they have had to compete with other services that are both national and international in nature. As a matter of fact, Parcelforce works in other countries as well, so they also are an international entity as well. The other company to be examined is Peacock an international clothier. Peacock is primarily based in Britain, but they also have more than 200 stores outside of the UK. How these companies conform to basic market principles, distribute products, react to economic local and international market forces will be discussed.
Task 1 - Understand the Concept and Process of Marketing
1a) Identify the main elements of the marketing process…
Hull, L. (2010). Cheap and chic: The 35 Peacock dress celebrities are 'desperate' to get their hands on.
Peacocks. (2011). Marketing Peacocks.
The Times 100. (2010a). Customer service as a strategy. Retrieved from http://www.thetimes100.co.uk/case-study--customer-service-as-a-strategy -- 133- 324-1.php
The Times 100. (2010b). Using the marketing mix to drive change. Retrieved from http://www.thetimes100.co.uk/case-study -- using-marketing-mix-to-drive-change-- 133-404-1.php
Prioritizing it Projects
In business, new initiatives allow organizations to continually improve their operations, their products, and the various methods by which they hope to achieve and maintain the most competitive possible market position. In general, all new proposed initiatives are subject to a prospective evaluation to determine whether they are capable of achieving their intended objectives and to quantify the return on investment (OI) that they represent (obbins & Judge, 2009). Today, information technology (IT) projects typically dominate many aspects of new project initiatives, simply because those technologies are currently in the evolutionary stage where new business applications emerge and become technically and economically feasible. As is the case with other (i.e. non-IT-related) initiatives, the prudent procedure involves a systematic process whereby projects are first proposed in principle, and then designed in accordance with the fundamental objectives sought by the organization and with full consideration of any potential limitations…
Brewster, M. And Dalzell, F. (2007). Driving Change: The UPS Approach to Business.
New York: Hyperion.
Byrne, P.M. "Supply chain RFID: Lessons from a leader." Logistics Management,
Vol. 43, No. 5 (20041).
companies I am going to compare are FedEx and UPS. These two companies compete in the United States and around the world, doing package delivery and other logistics services. As such, they have a lot of similarities, but they also have a lot of differences. This paper will explore both the similarities and differences between these two companies. The two companies are both American, and most of their business is domestic. However, it is valuable to look at two things that are similar in order to better understand their differences. I think that most people would see these companies as interchangeable, but it may be more that they are similar but not quite interchangeable.
There are a number of similarities between FedEx and UPS. Both companies are American, as a starting point. UPS is based in Atlanta, GA while FedEx has its headquarters in Memphis, TN, so both are…
Business Wire. (2013) UPS officially opens Hangzhou healthcare facility as part of global expansion. Business Wire. Retrieved March 9, 2014 from http://www.businesswire.com/news/home/20130530006011/en/UPS-Officially-Opens-Hangzhou-Healthcare-Facility-Part
FedEx. (2014). About FedEx. FedEx Company. Retrieved March 9, 2014 from http://about.van.FedEx.com/history
MSN Moneycentral (2014). FedEx Retrieved March 9, 2014 from http://investing.money.msn.com/investments/stock-income-statement/?symbol=U.S.%3aFDX
MSN Moneycentral (2014). UPS Retrieved March 9, 2014 from http://investing.money.msn.com/investments/stock-income-statement/?symbol=U.S.%3aUPS
For the first 2010/2011 fiscal quarter ending Aug 31, FedEx Freight generated revenue of $1.26 billion, up 28% from last year's $982 million, but made a loss of $16 million -- down from an income of $2 million a year ago (2010, FedEx).
FedEx Corp. reported gross revenue of $9.46 billion in the quarter, up 18% from $8.01 billion the previous year; operating income of $628 million, a 99% increase from $315 million last year; and net income of $380 million, a gain of 110% from $181 million in 2009/10 (2010, FedEx).
On September 15, FedEx shares dropped by 3.4% on the news that profits in the quarter ending August 31 (the first quarter of fiscal 2011) had totaled $380 million. Although they had doubled relative to the immediately preceding quarter, this profit level was still seen as somewhat below market expectations (2010, Company Profiles).
According to Investor's…
A to Z. Of Management Concepts & Models (2005). Porter's generic strategies, p. 272-277. Retrieved from Business Source Complete database.
Blois, K., Dibb, S. (2000). Market segmentation. Added Oxford Textbook of Marketing, p.380, sections 1-10. Retrieved from Business Source Premier database.
Boyle, M. (2008). UPS and FedEx Think Outside the Box. BusinessWeek, (4099), 064. Retrieved from Business Source Complete database.
Cambra-Fierro, J., Hart, S., & Polo-Redondo, Y. (2008, October 15). Environmental Respect: Ethics or Simply Business? A Study in the Small and Medium Enterprise (SME) Context. Journal of Business Ethics, 82(3), 645-656. doi:10.1007/s10551-007-9583-1.
Mission and Vision Statement Analysis
Linking Wal-Mart's Mission and Vision to Their Strategic Goals ands Objectives
Assessing the Link Between Wal-Mart's Financial Performance And Its Strategic Goals
Wal-Mart Competitive and Marketing Analysis
Wal-Mart Marketing Analysis
Selecting An Appropriate Strategy (low cost, differentiation or niche) For Maximizing Organization's eturn on Shareholders
Potential Wal-Mart Merger & Acquisition Strategy
Incentive and eward Strategies for Wal-Mart Employees
Evaluating How Current Strategies Define Ethicacy Levels at Wal-Mart
Wal-Mart atio Analysis
Income Statement Analysis, 2007 -- 2011
Wal-Mart Capstone Analysis
Mission and Vision Statement Analysis
The foundations of the Wal-Mart value chain and its global success is predicated on how well this company aligns every internal system and strategy to their unique value proposition of Low Price Everyday (LPED) leadership. This unique value proposition galvanizes the mission and vision statement of Wal-Mart and is one of the foundations of their success and continued growth.…
Nabil Alghalith (2005). Competing with IT: The UPS Case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.
Jonathan Birchall. (2009, October 23). Walmart set to focus on growth outside U.S.. Financial Times,16.
Susan Christopherson 2007. Barriers to 'U.S. style' lean retailing: the case of Wal-Mart's failure in Germany. Journal of Economic Geography: Transnational Retail, Supply Networks, and the Global 7, no. 4 (July 1): 451-469.
Richard De Santa. (1998, January). Technology. Supermarket Business, 53(1), 18.
With the advancement in ICT, management of organizations has undergone changes in the period of the 21st century otherwise known as the digital era. The organization's function of Human esource (H) has also changed so fast resulting in a changing environment of social and organizational terms, while information technologies have rapidly evolved. H has grown to be an essential component in firm sustainability. This has resulted in the formation of new practices and processes in H. Some of the new practices include an E-selection, E-performance, E-recruitment, and E-learning. This study identifies how General Motors can utilize H Portals as new HIS technology to foster employee management. With H portals, the use of Employee Self-service and Manager Self-service will be essential to the company's processes of recruitment, employee performance and other human resource management activities within General Motors (Schwalbe, 2010).
E-ecruiting and E-Selection
With the advancement in technology in…
Harper, R. (2008). Inside the IMF: An ethnography of documents, technology and organizational action. San Diego, CA: Academic Press.
Pynes, J., & Lombardi, N. (2011). Human resources management for health care organizations: A strategic approach. San Francisco: Jossey-Bass.
Schwalbe, K. (2010). Information Technology Project Management. Boston, MA: Course Technology/Cengage Learning.
Storey, J. (2007). Human resource management: A critical text. London: Thomson.
Assessing Stakeholder Needs in American Red Cross
Stakeholder 1: Employees and Volunteers
1. What position do you hold currently at American Red Cross?
a. Senior level position
b. Junior level position
c. I am board member
d. Other (Please specify)…………………………………………………………….
2. Which of the following best describes you?
a. I am full-time employee
b. I work on short contracts
c. I am a volunteer
d. Other (Please specify) …………………………………………………………………………………..
3. How long have you worked/volunteered at American Red Cross?
a. Less than one year
b. 1-3 years
c. 4-6 years
d. Other (Please specify)
4. Please rate your experience while working with American Red Cross so far
a. Extremely satisfied
e. Extremely Dissatisfied
5. Does the management handle the issues affecting your work well when you present to them?
c. Not Sure
d. Other (Please Specify)…………………………………………………………………………
Motivation grows out of the awareness that someone gave the time and effort to notice one's achievement (Klaff).
Recent strikes against continuously rising health care costs have strained all employers and labor and employee relations. Employers have been trying to reduce double-digit cost increases by modifying health-care plans, which shift the expense to employees, by raising premiums for family members to providing alternatives (Klaff 2003). Health care costs have been nightmarish to companies and led to strikes, which have left more and more Americans without health coverage at all. Although some manage to come, the system itself appears headed to a collapse before any reform can be put in place (Klaff)
In their rabid search for answers, employers revaluate the traditional way of providing health coverage, but experts think that these companies or employers must first discover where the costs are coming from (Klaff 2003). A study conducted by PricewaterhouseCoopers…
Cohen, D.J. (2003). Knowledge Development in Human Resource Management. HR Magazine. Society for Human Resource Management. http://www.findarticles.com/p/articles/mi_m3495/is_1_48/ai_96453615
Feeney, SA. (2003). The Battle Over Benefits. Workforce Management, pp 20-33. Crain Communications, Inc. http://www.workforce.com
Hansen, F. (2003). The Cutting Edge of Benefit Cost Control. Workforce, pp 36-42. Crain Communications, Inc.
American today, works more that an American worker of even a generation ago. A 1999 Government report stated that workers worked 8% more hours than the previous generation. This translates to an average workweek of 47 hours. Twenty percent of workers today work more than 49 hours. The work place has been constantly changing -- the revolution from agronomies to industrialization having had its origins in the industrial revolution. Most of the industrialized regions of the world have attained better standards with significant improvements in quality of life as a result of the industrial revolution. In turn, however, the workplace became more formal and restrictive. Any personal skills of an individual worker were generally ignored. These abilities were not essential a worker's role in the "new" work environment.
Mass production was the next phase of change in the workplace. It made standardization the norm. Greater emphasis was placed on conforming…
Armour, Stephanie. "Workers Seek Compensation from Employers for Job Stress." USA TODAY May 15, 2002.
Barsade, S, and B. Wiesenfeld. Attitudes in the American Workplace Iii. New Haven, CT: Yale University School of Management., 1997.
Bond, J.T., E. Galinsky, and J.E. Swanberg. The 1997 National Study of the Changing Workforce. New York, NY: Families and Work Institute, 1998.
Briggs, Susan. To Think or to Do? 2001. Available. December 8, 2002. http://www.pacpubserver.com/new/business/3-12-01/motivation.html
Courier costs were perceived as costs which could be reduced, evidence in this direction standing the decreasing revenues UPS has registered in 2009 as opposed to 2008 as a result of decreased customer demand.
The second threat is represented by the incremental competitive pressures within the industry. These pressures are fueled by elements such as an increasing access to technologies or the appeal of the industry which generates billions of dollars per year.
Another threat is posed by the continually changing society, in which legislations and other pressures repeatedly modify to often create more pressures for the economic agent. Since United Parcel Service operates at an international level, it is even more sensitive to these changes as it has to respect the regulations and demands imposed by all the United States, the governments of the countries in which it operates and the international community and trade associations. Also,…
Jenster, P.V., Hussey, D.E., 2001, Company analysis: determining strategic capability, 2nd edition, Wiley
Nassbaum, P., 2008, United Parcel Service (UPS) -- big, bigger, biggest, it Toolbox, http://it.toolbox.com/blogs/contactcenterview/united-parcel-service-ups-big-bigger-and-biggest-27163 last accessed on February 4, 2011
Morley, M., 2009, the global corporate brand book, Palgrave Macmillan
Pratt, S.P., Niculita, a.V., 2007, Valuing a business: the analysis and appraisal of closely held companies, 5th edition, McGraw-Hill Professional
"Our growth strategy is to increase the number of customers benefiting from repeatable supply chain solutions, particularly in the healthcare, high tech and retail sectors, and to increase the amount of small package transportation from these customers. We intend to leverage our small package and freight customers through cross-selling the full complement of UPS services" (UPS 2008 Annual eport).
Focus on environmentally friendly operations -- UPS has already declared a supporter of environmentally friendly operations and in order to prove this standpoint they have already purchased 200 hybrid electric and 300 compressed natural gas vehicles. The move not only increased their fleet to the largest private fleet in the industry, but also made a strong statement. UPS has also invested in the purchase of hydraulic hybrid automobiles, a new technology that promises to reduce emissions and fuel consumption (UPS 2008 Annual eport).
3.2. Available Strategic Courses of Action
Dickerson, B., Massott, FedEx and UPS in China -- Competing with Contrasting Strategies, Drexel University, http://www.pages.drexel.edu/~mcm38/FedEx%20and%20UPS%201.ppt last accessed on June 3, 2009
Stroman, J., Wilson, K., Wauson, J., 2008, Administrative Assistant's and Secretary's Handbook, 3rd Edition, AMACOM Div American Management Assn, ISBN 081440913X
2009, United Parcel Service Inc.,, Hoovers, http://hoovers.com/ups/--ID__40483 -- /free-co-factsheet.xhtml last accessed on June 2, 2009
2009, United Parcel Service, Inc., Reuters, http://www.reuters.com/finance/stocks/ratios?symbol=UPS.N&rpc=66 last accessed on June 2, 2009
However, the biggest growth opportunity for UPS is in foreign markets. The company already operates in 175 different countries and territories and the company is further expanding logistics capabilities to become more integrated as a supply chain partner. Therefore, UPS basically has two options to continue its remarkable growth. It can continue developing foreign markets or it can expand horizontally and offer clients more comprehensive services (UPS, N.d.). The company has been following both growth strategies simultaneously.
There are many challenges that lie ahead for all global shipment companies. The most formidable challenge will be in the way of rising fuel costs. This affects both the UPS ground deliveries as well as their air shipments. There has also been some speculation that there will be some international protectionist policies implemented in the future between countries like the United States and China. However, at this point such claims are purely speculation.…
Keane, a. (2013, May 14). Postal Service urged to weigh contracting operations. Retrieved from Daily Bulletin: http://www.dailybulletin.com/breakingnews/ci_22791327/postal-service-urged-weigh-contracting-operations
UPS. (N.d.). Corporate Profile. Retrieved from Investor Relations: http://www.investors.ups.com/phoenix.zhtml?c=62900&p=irol-homeprofile
Wikinvest. (2013, March 14). United Parcel Service. Retrieved from Wikinvest: http://www.wikinvest.com/stock/United_Parcel_Service_ (UPS)
A large body of literature has treated many different aspects of these influences on Asia, Europe and the United States (Busser & Sadoi, 2003). The importance of the study relates to the current trends taking place in Libya where aggressive steps have been taken in recent years to normalize relations with the international community. For example, Libya opened up its programs to develop weapons of mass destruction to international scrutiny and renounced terrorism as a political tool (Libya, 2010). Moreover, the country's political leadership has been equally forthcoming in its efforts to normalize their relations with Western nations since 2003 (Libya, 2010). More recently, Libya has been removed from the U.S. State Department's list of states that sponsor terrorism in 2006 and in 2008, Libya joined the United Nations as a nonpermanent member on the UN Security Council during the 2008-2009 term (Libya, 2010).
Other signs that clearly point to…
About us. (2010). Mobil. Retrieved from http://www.exxonmobil.com/Corporate/about.aspx .
Al-Waha Oil Company overview. (2010). Al-Waha Oil Company. Retrieved from http://www.
Announcement of oil discovery. (2010, July). National Oil Corporation. Retrieved from http://en.noclibya.com.ly/index.php?option=com_content&task=view&id=1423& ;
Information Systems over the Last Century:
Synchronizing and Streamlining Transportation and Logistics Systems
The pace of change and its complexity continues to drastically redefine entire industries, with those reliant on supply chains, logistics and transportation services seeing the greatest benefits and risks. Globalization is also re-shaping industries the fastest who rely on transportation as a key part of their value chains. United Parcel Service is a company that is representative of the pace and complexity of change that has occurred in business processes, strategies, and information systems over the last one hundred years. UPS was founded in 1907 in Seattle, Washington by Jim Casey, and today is one of the leading transportations services companies globally. The intent of this analysis is to explain the differences between business information systems and methods widely used in 1910 and how they compare to the common enterprise-wide systems and methods of today. The telephone,…
Nabil Alghalith. (2005). Competing with IT: The UPS Case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.
Ata, B., & Van Mieghem, J. (2009). The Value of Partial Resource Pooling: Should a Service Network Be Integrated or Product-Focused? Management Science, 55(1), 115-131.
Barrett, J.. (2007, November). Demand-Driven is an Operational Strategy. Industrial Management, 49(6), 14-19,5.
Das, K.. (2011). Integrating effective flexibility measures into a strategic supply chain planning model. European Journal of Operational Research, 211(1), 170.
Local networks in Poland and in the United Kingdom have also been built up and an utter focus has been laid on Asia.
y reinvesting the funds generated, the company sustains growth through acquisitions, the development of new products and the improvement of the services provided. A result of the reinvesting process is the Package Flow Technology. This is a multi-year re-engineering of their pickup and delivery of packages. It has proved very efficient.
Types of Costs Involved
As in the case of FedEx, UPS is basically confronted with the same types of cost. The variable costs are the wages of the employees; these are strongly related to the number of hours they spend working. Others are the ones which depend on the distance of transportation, or on the weight of the package. As for the fixed costs, they consist of the amortization, the salaries paid to the employees in…
FedEx Annual Report, May 2006
United Parcel Service, Inc.: Company Report. On the Internet at http://moneycentral.msn.com/investor/research/profile.asp?Symbol=UPS (n.d.). Last retrieved on October 28, 2006
UPS Annual Report, Dec 2005 http://www.FedEx.com/us/about/today/mission.html
S. minimum wage standards.
As the above scenarios illustrate, it is impossible to rely upon a single moral theory when developing a corporate code of ethics. This is because each individual brings his or her own personal perspective about ethics, so that each theory is biased by personal perspective. While Kohlberg's Model of Cognitive Development attempts to incorporate these differences, it fails to answer the question of whether or not individuals can judge the morality of someone's actions when that person comes from a different ethical and cultural background. (AllPsych, 2004). Therefore, it seems like the best thing a corporation can do is to consult the cultural norms of its stakeholders and try to fashion a corporate code that respects all of those norms. Such a code would focus on individual rights, utilitarianism, and justice. Therefore, DWI's corporate code should pledge to create value and enhance quality of life for…
AllPsych Online. (2004). Kohlberg's stages of moral development. Retrieved December 22, 2008 from AllPsych Online
Web site: http://allpsych.com/psychology101/moral_development.html
Crone v. United Parcel Service, No. 01-3595, http://caselaw.lp.findlaw.com / data2/circs/8th/013595p.pdf, (8th Cir. Aug. 30, 2002).
Heart of Atlanta Motel v. United States, 379 U.S. 241 (1964).
Art of Negotiation
Briefly describe the selected negotiation
The selected negotiation is the United Parcel Service (UPS) strike of 1997. UPS was established in the year 1907 and has since then grown into the biggest provider of package delivery as well as logistic services across the world.
Examine the issues versus the interests of the parties involved. Determine how this difference affected the negotiation
At the time, one of the key business strategies of UPS was to generally employ part-time personnel, which was considerably appealing to young individuals. These personnel were handed work at off-time periods and shifts and they earned wages and benefits negotiated by the workers' union. Nonetheless, part-time employment at the company generated very minimal prospects of progress in work irrespective of the time period one worked as an interim contract employee. By the year 1997, the labor force of UPS was made up of approximately 182,000…
Moberg, D. (1997). The UPS strike: Lessons for labor; the teamsters clear victory could spur more militancy at the bargaining table. but careful planning, rank-and-file involvement and worker solidarity are key. Working USA, 1(3), 11. Retrieved from http://search.proquest.com/docview/236520886?accountid=45049
Richter, L. (2011). Negotiation Tips for Project Managers: Learning From Historic Cases. Bright Hub Project Management. Retrieved from: http://www.brighthubpm.com/methods-strategies/106943-negotiation-tips-for-project-managers-learning-from-historic-cases/
Spangler, B. (2003). Distributive bargaining. Beyond Intractability. Retrieved from: http://www.beyondintractability.org/essay/distributive-bargaining
Spangler, B. (2003). Integrative or interest-based bargaining. Beyond Intractability. Retrieved from: http://www.beyondintractability.org/essay/interest-based-bargaining
Business & ociety Questions
Business & the Environment
The UP Green Fleet
A United Parcel ervice (UP) store is located in Chambersburg, Pennsylvania. The company has established a number of initiatives that are environmentally friendly, not the least of which is the conversion of a portion of their fleet to hybrid electric vehicles. In fact, as of February 2011, the UP delivery fleet using alternative fuel and technology had driven 200 million miles since the alternative fuel vehicle fleet (AFV) was established. That's the equivalent of circling the globe more than 8,600 times or the equivalent of nearly three round trips to Mars. At the time the 200 million mark was accomplished, UP had more than 1,900 AFV vehicles and had placed an order for an additional 62 vehicles. All things being equal, UP believes the AFV will accomplish another 200 million miles mark by the year 2017. The UP…
Sources: http://www.advfn.com/nyse/StockNews.asp?stocknews=RAI&article=44382553&headline=us-judge-holds-hearing-on-how-to-implement-tobacco-restrictions http://www.altria.com/en/cms/Responsibility/tobacco-product-issues/strategy-approach/default.aspx?src=top_nav
Wal-Mart) Integration - Causal Chains and Strategy
Wal-Mart Integration - Causal Chains and Strategy
Walmart's emergence as a global leader of mass merchandising and discount retailing is attributable to the company's continual pursuit of excellence in supply chain management, logistics, advanced reverse logistics processes and an exceptionally strong analytically-driven corporate culture. Walmart openly admits in their filings with the Securities and Exchange Commission (SEC) and in their annual reports that they have their own satellite network, often renting the majority of transporters on satellites circling earth today to transport sales-out, promotion results and pricing analysis from each store directly to its headquarters in Bentonville, Arkansas (WalMart Investor Relations, 2013). Walmart's data-centric culture resembles the Untied Parcel Service (UPS) from the perspective of supply chain planning, execution and optimization (Alghalith, 2005). Walmart also invests heavily in the areas of advanced material handling technologies including Radio requency Identification (RID) to continually improve…
Figure 1: Causal Chain Analysis for Increasing Supply Chain Accuracy and Speed
Figure 1, Causal Chain Analysis for Increasing Supply Chain Accuracy and Speed illustrates how Walmart can quickly use investments in training supply chain managements in advanced optimization techniques to drive greater pricing accuracy. This strategy is consistent with their internal culture that places a high value on analytics (Duke, 2010). It is a strategy that addresses the inherent complexities of operating a business model that is highly dependent on supply chain performance, pricing optimization and flawless retail execution to keep costs at a level of generate positive gross margins (Park, Min, Park, 2011) (WalMart Investor Relations, 2013). The training is used as a catalyst for driving internal business improvements in forecasting accuracy with the goal of 30% improvement in key segments, with the Price Value Shopper being by far the most critical. Long-term this will lead to greater same-store in store sales in the Price Value Shopper segment, leading to a corresponding increase in inventory turns. Within nine to twelve months of intensive training the workflow shown in Figure 1 will yield increases in inventory turns and profitability.
Figure 2, Causal Chain Analysis -- Stabilizing Supply Chain Expertise to Ensure Growth illustrates the second most critical aspect of Walmart's strategic initiatives and programs. The retention and professional development of its key supply chain experts is essential for the company to continually improve forecasting accuracy. Walmart sees this as so strategic, it is called out in their annual report and is perennially one of the top ten initiatives internally (WalMart Investor Relations, 2013). The continual investment in gaining new insights into how the company get improve supply chain operations also typifies their culture, which is heavily influenced by daily analytical analysis of sales, pricing including price elasticity, and discount analysis data (WalMart Investor Relations, 2013). Walmart senior management sees this specific casual chain analysis as essential to transforming knowledge
Case Study Two: Developing a Disaster ecovery Plan
The greatest threats to Dirt Bike's systems today have to do with taking a minimal, low-cost approach to enterprise system security, leaving large areas of their system platform vulnerable to competitors and hackers to steal their sales, finance and product design data. The second most likely threat they face is having their systems hacked into by disgruntled employees, who are seeking to get revenge for either being fired after the loss of $1.4M or for not getting what they may have been promised when they were hired. The third potential threat is to have the entire server stolen their financial systems are running on, as most likely it is not secured in a computer room, which is an assumption based on how small the comp[any is. Data theft of customer records is a fourth potential threat, as are the theft of transaction…
Bijmolt, T., Leeflang, P., Block, F., Eisenbeiss, M., Hardie, B., Lemmens, A., & Saffert, P.. (2010). Analytics for Customer Engagement. Journal of Service Research: JSR, 13(3), 341.
Philip B. Clark. (2001, February). Intranet coaxes sales. B to B, 86(4), 3,31.
Droege, S.. (1 January 2010). INDIAN MOTORCYCLE COMPANY: STRATEGY FOR MARKET REENTRY. Journal of the International Academy for Case Studies,55-64.
Hopkins, M.. (2011). What's IT's Role in Analytics Adoption. MIT Sloan Management Review, 52(3), 1-6.
1. What happened to the two company’s stock price in 2004? Why did it rise? Did one company outpace another and if so why do you think that happened? How should we interpret any increases?
Mid-year 2004, China and the United States attained a revolutionary air-transportation covenant that increased the number of commercial cargo trips between the two nations four-fold. In addition, the agreement encompassed the permission for air-cargo hubs to be created in China and also sanctioned the right for commercial airlines to land at any accessible airport. Taking into consideration that United Parcel Service, Inc, together with FedEx Corporation were the sole all-cargo carriers at the time, it implied that they could expand their operations to the Chinese market. This major market prospect led to an increase in the stock price for the companies. However, it is imperative to note that one company did outperform another. In particular,…
This is especially unusual given that the FedEx appears to be weathering the current economic crisis much better than UPS is. They have better control over their cost structure and have been able to reduce their debt. UPS, on the other hand, has more volatile earning and cost figures and has seen a dramatic increase in leverage in recent years. The most likely factor is that UPS pays a much higher dividend. This gives the impression of greater cash flow stability. Yet FedEx has enjoyed a steady rate of dividend increase (2 cents per year). That they do not pay as much as UPS reflects their youth but it is a fallacy to assume that FedEx's future cash flows are less certain. Indeed, their dividend rates going in to the future are entirely predictable.
Despite this, the market appears to prefer UPS' business model to that of FedEx. The latter…
FedEx financials and ratios from MSN Moneycentral. Retrieved May 2, 2009 from http://moneycentral.msn.com/investor/invsub/results/hilite.asp?Symbol=FDX
UPS financials and ratios fro MSN Moneycentral. Retrieved May 2, 2009 from http://moneycentral.msn.com/investor/invsub/results/hilite.asp?Symbol=UPS
Company profiles from MSN Moneycentral. Retrieved May 2, 2009 from http://moneycentral.msn.com/companyreport?Symbol=U.S.%3aFDX and http://moneycentral.msn.com/companyreport?Symbol=U.S.%3aUPS
Plus, SweatX's proponents supposed it would make accessible a model that would provide anti-sweatshop campaigner confirmation to push most important brands like Gap plus Nike whose goods are made chiefly in Asian also in Latin American sweatshops to elevate their workplace values. It should be noted that the majority of SweatX's thirty-five fabrication workers have started other jobs, characteristically with harsher conditions and inferior pay. Although the company's for the most part recent executive team wishes to keep the brand name alive under a very new trend. Somehow, SweatX may well also bond with human rights along with labor crowd like United Students adjacent to Sweatshops as well as the National Labor Committee. Which have splurge the precedent decade exposing sweatshop exploitation and underneath workers' move violently to unionize about the world. Auxiliary, SweatX may possibly help building a U.S. marketplace for union commodities made in underprivileged countries by selling…
Thomas L. Friedman. "30 Little Turtles." New York Times, February 29, 2004.
Richard Appelbaum & Peter Dreier. "SweatX Closes Up Shop." The Nation, July 19/26
Charles Fishman. "The Wal-Mart You Don't Know." Fast Company, Issue 77 December 2003.
Businesses make decisions on a daily basis. Some of these decisions affect man people in the organization, where other decisions are minor and only impact a few people. A decision-making procedure based on sound information and data leads to effective conclusions. Today's fast-paced business environment demands the making of informed decisions based on critical thinking skills. It is our thinking that determines the extent to which we think through the implications of the decisions we make. It is our thinking that determines whether we can identify the assumptions we are making, and whether we should questions those assumptions. A number of different decision-making processes have been suggested. Depending on the type of decision faced, some techniques are more appropriate than others. As a supervisor for United Parcel Service, overseeing 40 individuals who must process and drive thousands of packages to the San Diego airport each morning at 6:30am, organization is…
Foreman, Charles W.L., "Modeling and Improving Human Decision-Making," from the Management Course for Presidents, 3-4.
Prokesh, S.E. "Unleashing the power of learning: an interview with British Petroleum's John Browne." Harvard Business Review, 75 (September -- October 1997), 146 -- 168.
Robinson, Alifantis, et. al. "Modeling and Improving Human Decision-Making with Simulation." Proceedings of the 2001 Winter Simulation Conference,
B.A. Peters, J.S. Smith, D.J. Medeiros, and M.W. Rohrer, eds.
The market is not yet a mature one and people still have to get used to the idea of ordering the gift flowers from a catalogue rather than buying them themselves at the flower shop. One opportunity for the company is to capture more gift business and divert consumers' options from traditional florists.
On the other hand, the second opportunity, closely tied to the flower market, but with ramifications into other areas, refers to events such as weddings and funerals, less exploited until now, as well as corporate events and parties, practically any activity involving a decorating opportunity and where fresh flowers are needed. There are several advantages and disadvantages worth investigating when considering an expansion on the decorative market.
First of all, C&C needs to acknowledge that moving into the decorative business involves (1) a completely new set of competitors and (2) the need to be able to adapt…
Although it is difficult to estimate the cost of getting a new customer, we can evaluate the activities directed towards this goal. We have the costs of printing and delivering catalogues to potential consumers, to each we need to add the 5-10% yield from prior customer mailings and the 1-2% yield from the rented mailing lists. To this, we need to add other advertising means, among them TV advertising including the 800 number to call, as well as the printing costs for the mini-catalogues to be introduced in the newspapers (9 cents each) and the cost of getting published in the newspaper ($34 seasonal bouquet). On the other hand, it is difficult to evaluate the number of consumers attracted through each exact method of advertising.
Active customers purchased between 2 and 10 times a year. If we use an average 5 times a year, this would mean than average active consumers purchased a set of fresh flowers from C&C once every two months. Estimating an average price of $50, this means that each new consumer brought a profit of around $25 a month.
The catalogue operation is the most important advertising method used by the company, yet the yields it brings about are quite insignificant. Fr example, these account to yields of 5 to 10% on the prior customer mailings and only 1 or 2% on the rented mailing lists. Nevertheless, if we look at the number of people these catalogues were mailed to, 7,855,000 individuals on the rented mailing lists and 100,000 on the prior consumer list in fiscal year 1991, and applying these percentages, we obtain consistent values: 78,550 new consumers from the rented mailing lists and an additional 60,000 from prior customers.
product export procedure from the United States. It highlights the process from the factory to the departure point including issues such as Picture of the airport, details of the shipping, flight, trucking, or rail schedule. Including warehousing issues as well as time delays, bottlenecks and export issues involved in exporting the product
Export Procedure of Rolex Watches
The manufactured watches from the factory are packed in boxes that look like miniature vaults. This is special packaging for high-end luxury watches, which have hydraulic opening mechanism. It works with hydraulic power activated with the opening of the cover made of steel and plexiglass. The miniature vaults are packed in wooden boxes. These wooden boxes function as secondary packaging and contain 24 pieces of the miniature boxes. The secondary packaging measure 3 feet by 2 feet with a height of 6 inches.
The watches are transported to a vault in down town…
Honolulu International Airport (HNL) is one of the world's largest, oldest, and most beautiful airports.
As the principal aviation gateway of the city and county of Honolulu on Oahu in the State of Hawaii, HNL is also identified as one of the busiest airports in the United States. Total traffic now exceeds 21 million passengers a year and is rising (Honolulu International Airport, 2016).
Owned and operated by the State of Hawaii Department of Transportation, HNL covers 4,520 acres of fast and submerged land. The airport itself is larger than the major resort destination of Waikiki, which is located 10 miles to the south (Honolulu International Airport, 2016).
HNL has four active runways, including the 12,000-foot Reef Runway. When it was built, the Reef Runway was the world's first major runway built entirely offshore (Honolulu International Airport, 2016). The airport is served by 27 international and domestic carriers, two interisland…
A mission is valueless if it does not truthfully motivate and guide the force of every worker in the similar course. Everyone has to consider the mission is sensible and achievable and not just unfilled speechifying (11).
usiness leaders must "outshine" by setting the model for all workers. They do not merely converse about missions, but they develop into a perfect example of the contemporary value; they should live by it day by day. A mission is vital to directing the firm in these unstable times and to establishing a competitive lead (5).
The businesses that have dedicated themselves to apply the strategic management process have accomplished considerable sensation by using the formulating missions after a careful assessment of the environment. This triumph can be calculated in terms of real evolution in concentrating on the organization's mission and of exclusive escalation in customer contentment and loyalty (5).
1) Barley, Stephen R., and Gideon Kunda. "Gurus, Hired Guns, and Warm Bodies: Itinerant Experts in a Knowledge Economy." Princeton, NJ: Princeton University Press, 2004.
2) Benko, Cathleen, and F. Warren McFarlan. "Connecting the Dots: Aligning Projects with Objectives in Unpredictable Times." Boston: Harvard Business School Press, 2003.
3) Black, J. Stewart and Hal B. Gregersen. "Leading Strategic Change: Breaking Through the Brain Barrier." Upper Saddle River, NJ: Prentice Hall, 2002.
4) Bossidy, Larry and Ram Charan. "Execution: The Discipline of Getting Things Done." New York: Crown Business, 2002.
This is a constant that is hardly unique at all to the shipping or wholesale industries; it has been consistently documented in connection with virtually every significant technological change, irrespective of the value-added and convenience to users. There is always a period of adjustment necessitated by any shift to technological innovations. Certain individuals welcome those changes and look forward to the opportunity to learn new processes. However, other individuals become uncomfortable with change, especially when change is mandatory and the old systems are no longer available. For precisely that reason, both Fed-Ex and UPS added dedicated Customer Service representatives to assist existing customers whose business systems were not yet compatible with the requirements of digital-based ordering systems at the time of their initial introduction (Brewster & Dalzell, 2007).
Examples from Personal Experience
The narrative history of the transition to digital systems in the shipping industry immediately recalled for me the…
Brewster, M. And Dalzell, F. (2007). Driving Change: The UPS Approach to Business.
New York: Hyperion.
Byrne, P.M. "RFID: Not just for Wal-Mart anymore." Logistics Management, Vol. 43,
No. 9; (2004): 31-2.
If you were to pick one company for Wal-Mart to merge with, what would it be? Explain your choice with respect to possible benefits of this merger and why you would choose this company over any other choice for a potential.
The primary candidate for Wal-Mart to acquire would be United Parcel Service (UPS). UPS is known for having the best IT systems and logistics processes of any of the global third party logistics providers (Alghalith, 2005). It is also very well-known for being a company culture that relies heavily on standard metrics of performance including performance dashboards to provide real-time visibility of each shipment, no matter how large or small (agu, 2009). UPS would complement the extensive supply chain expertise of Wal-Mart and would also add significant depth of global operations that the company has struggled to get in place over the last decade (Sodhi, Son, 2009).…
Nabil Alghalith (2005). Competing with IT: The UPS Case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.
Cohan, P.. (2008). Riding the value cycle. Business Strategy Review, 19(2), 36-41.
Gereffi, G., & Christian, M.. (2009). The Impacts of Wal-Mart: The Rise and Consequences of the World's Dominant Retailer. Annual Review of Sociology, 35, 573.
Jared M. Hansen. (2009). The evolution of buyer-supplier relationships: an historical industry approach. The Journal of Business & Industrial Marketing, 24(3/4), 227-236.
(BSA's Policies On Homosexuality)
The Boy Scout of America's policy on homosexuality has been revised multiple times with the most recent revision taking place in 2012.
Because of their position against homosexuality, the Boy Scouts of America have been subject to four separate lawsuits: Curran v. Mount Diablo Council of Boy Scouts of America, 952 P.2d 218 (1998), Boy Scouts of America v. Dale, 530 U.S.640 (2000), Chicago Area Council of Boy Scouts of America v. City of Chicago Commission on Human Relations, 748 N.E. 2d 759 (2001), and Boy Scouts of America v. District of Columbia Commission on Human Rights, 809 A.2d 1192 (2002). In each of these cases, homosexual men who were stripped of their leadership positions within the Boy Scouts sued the organization for discrimination and claimed that their civil rights had been violated. However, in each of these cases, it was determined that the "Boy Scouts…
Boy Scouts of America. 2013. Web. 13 July 2013.
BOY SCOUTS OF AMERICA V. DALE, (99-699) 530 U.S. 640 (2000).
"BSA's Policy on Homosexuals." BSA-Discrimination.org. 28 April 2013. Web. 13 July 2013.
Leitsinger, Miranda. "Eagle Scouts Return Badges to Protest Policy Banning Gays." U.S. News.
The 'negotiation' process, entailing conflicting parties' deliberation over the problem and arrival at a conclusion that works to all parties' advantage, constitutes a highly effective means of preventing tension and disputes. Disagreeing persons sit together, engage in open-forum problem discussion, bargain or negotiate, and arrive at a result satisfactory to every party. Successful communication leads to successful negotiation. Negotiations should be free from yelling and brawling; parties ought to peacefully exchange beliefs, views and feelings. Nobody can know one's ideas and feelings if one doesn't express them effectively before others. People's manner of speaking and non-verbal cues (gestures, posture, facial expression, etc.) contributes significantly to successful negotiations (MSG, 2016).
The UPS (United Parcel Service) Strike of 1996 Win-Lose Negotiation
American courier/messenger service business established in the year 1907, the UPS, is now the world's biggest courier, specialized transport and logistics firm. Its key corporate strategy was: largely…
Ciel, s. c. (2011, July 4). Negotiation Tips for Project Managers: Learning From Historic Cases. Retrieved from http://www.brighthubpm.com/methods-strategies/106943-negotiation-tips-for-project-managers-learning-from-historic-cases/
Dolnik, A., & Pilch, R. (2003). The Moscow Theaterhostage Crisis: The Perpetrators, theirTactics, and the Russian Response. International Negotiation, 8, 577 -- 611.
Enock, K. (2006). Principles of negotiation and influencing. Retrieved from http://www.healthknowledge.org.uk/public-health-textbook/organisation-management/5a-understanding-itd/negotiating-influencing
Ionescu, R. (2011, December 7). Influencing for Results. Retrieved from http://www.negotiations.com/articles/negotiation-techniques/
Moreover, FID technology has proven useful in other respects, such as ensuring the proper temperature of frozen and refrigerated goods in transit and even by facilitating the coordination of emergency supplies during disaster responses on the part of the federal government (Gordon, 2006).
In fact, the ability of FID to monitor other variables besides geographical location suggests additional valuable applications such as the incorporation into manufacturing processes. For example, (as in the case of transporting refrigerated goods), temperature can be monitored and adjusted automatically, improving the quality and safety of everything from crucial medical supplies to pop tarts.
Furthermore, potential cost savings provided by FID technology transcend the realm of production and supply chain management. Shippers can monitor compliance on the part of their truckers with speed limits and route restrictions, thereby saving additionally on the cost of insuring their employees and equipment, by virtue of the increased ability that…
Byrne, P.M. (20041). Supply chain RFID: Lessons from a leader; Logistics Management, Vol.43, No. 5, May/04 (31-2).
Byrne, P.M. (20042). RFID: Not just for Wal-Mart anymore; Logistics Management, Vol.43, No. 9, Sep/04 (31-2).
Chatur, a.A. (2006). Driving costs out of the supply chain: Inbound logistics; Infosys.
Gordon, B. (2006). Outsourcing: What's the next big trend? A wave of supply chain governance; Canadian Transportation Logistics, Nov/Dec Vol. 109, No. 11 (75).
This being the case, the Court ruled that the employer had to make reasonable accommodations in the training of the deaf employees. When the training involves both visual and audio information, it is not enough to simply state that the deaf workers can just watch the video as this does not allow them to receive the entire benefit of the training. Further, the use of an interpreter or closed caption subtitles is not an unreasonable request. ecause of this, the employees were found to have a valid claim of discrimination under the Americans with Disabilities Act. This decision was surprising because adds specific requirements to the accommodations an employer has to provide that did not exists previously, thus showing that even if the manager knew the law, they would have still found themselves facing a legal action for discrimination.
One area that I disagreed with was a case involving a…
Bennett-Alexander, Dawn D., and Laura P. Hartman. (2005): Employment Law for Business. New York: The McGraw-Hill Companies.
Moran, John Jude. (2004): Employment Law: New Challenges in the Business Environment. New York: Prentice Hall.
Emirate Airline Analysis
What follows in this report is a review and summary of the customer services aspect of Emirates Airline. The firm in question has most certainly established a name for themselves and there is the common refrain about how adept they are. Even so, there are opportunities for them to get better and all firms should commit to a culture and mindset of continuous improvement, fettering out what problems what do exist and finding common sense solutions for dealing with the same. Regardless of what problems are found, there need to be evidence-based and realistic solutions put forth, and that shall be the goal of this report. While Emirates Airlines does a lot of things well when it comes to their customer services, they could do even better and strive to do so whenever possible.
Before getting into the minutia of what should change and why,…
Clandestine Drug Labs and the Fire Service
hat are the risks and inherent dangers when firefighters are facing a blaze that resulted from a meth lab? hat should firefighters do when they suspect a fire has been caused by the existence of a meth lab? Are clandestine meth labs more prevalent then they were a few years ago? These questions and others will be addressed in this paper.
hat States' Firefighters have the biggest Threats from Meth Labs?
According to the U.S. Department of Justice (and the Drug Enforcement Agency) the states with the most meth labs (as of 2011) are Missouri (2,684 busts in 2011), Indiana (1,364 busts in 2011), Kentucky (with 1,084 busts) and Tennessee (1,130 busted meth labs). Other states that have a great deal of meth lab activity include Oklahoma (916), Michigan (365 labs busted), Mississippi (269 labs shut down) and Iowa (380 labs busted) (DOJ,…
Hadlock, Tim. (2010). Clandestine Drug Labs Present Hidden Dangers for Firefighters.
Fire Engineering. Retrieved September 14, 2012, from http://www.fireengineering.com .
Jordan, Larry P. (2011). Calhoun firefighters lean about dangers of meth labs. The Times and Democrat. Retrieved September 15, 2012, from http://thetandd.com .
Lindsey, William, and DeNicola, Michael. (2010). Trust Your Instincts. Fire Chief. Retrieved September 15, 2012, from http://firechief.com .
Clearly the Secret Service is expanding it's investigative arm; in 2010 the Service established it's second overseas Electronic Crimes Task Force (ECTF), this one in London (in 2009 the Service established an ECTF in Rome, Italy). The point of the ECTF is to provide an avenue through which European and American law enforcement agencies -- along with private sector and academia -- can work together to investigate, suppress and prevent computer-related criminal activity (USSS).
Again and again in the 72-page Fiscal Year 2010 Report readers are reminded of one of the main missions of the Secret Service -- to hunt down and arrest counterfeiters. In 2010 the Secret Service -- along with local authorities -- arrested four Colombian counterfeiters (in Bogota Colombia) that had been printing U.S. currency and distributing it in the United States. Columbia is one of the most prolific producers of counterfeit American money, the report explains,…
Ambinder, Marc. (2011). Inside the Secret Service. The Atlantic. Retrieved August 11, 2011,
from http://www.theatlantic.com .
Department of Homeland Security. (2011). Total Budget Authority by Organization. Retrieved August 10, 2011, from http://www.dhs.gov/xlibrary/assets/budget_bib_fy2011.pdf.
Kessler, Ronald. (2010). In the President's Secret Service: Behind the Scenes with Agents in the Line of Fire and the Presidents They Protect. New York: Random House Digital, Inc.
S. Postal Systems 1775-1993). A third segment of this transcontinental route was established in 1920 and ran from Chicago to Omaha by way of Iowa City, with feeder lines to this primary route being provided from St. Louis and Minneapolis to Chicago (U.S. Postal Systems 1775-1993). The final transcontinental segment was established on September 8, 1920 and ran from Omaha to San Francisco by way of North Platte, Cheyenne, awlins, ock Springs, Salt Lake City, Elko, and eno (U.S. Postal Systems 1775-1993).
One of the more interesting aspects of this early transcontinental route was the need to remove all of the mail from airplanes at the end of the day and place it on trains for continuation of the service at night by trains since these early aircraft were unable to fly at night; despite this added contrast, though, the transcontinental route was truly a "Pony Express" of the era…
Boston, G. (2005, August 28). Historic site for aircraft; College Park Aviation Museum. The Washington Times, D04.
De Syon, G. (2004). Airlines and air mail: The Post Office and the birth of the commercial aviation industry. Air Power History, 51(1), 56/
Duke, J. & Torres, V. (2005). Multifactor productivity change in the air transportation industry: productivity increases in the U.S. airline industry -- the nation's primary intercity mass transportation system-have played a significant role in the industry's cost-containment efforts and its ability to accelerate growth. Monthly Labor Review, 128(3), 32-34.
Facts and figures about the Postal Service. (2008). U.S. Postal Service. [Online]. Available: http://www.usps.com/communications/newsroom/postalfacts.htm .
Client server systems are a group of inter-related subsystems which collaborate together to provide a specific solution or service. This computing model structures diverse and distributed applications, which separates tasks between the providers (servers) and service seekers (clients). Keeping the purpose of this paper in view, the provider-server is the Geographical Informative System and the client is the U.S. government. This paper analyzes Geographical Informative System (GIS) as its client server system. GIS are quite pricey with respect to installation. The primary concern while setting up GIS is:
Attaining the data
Performing quality assurance tests
Quality checks on data
Syncing hardware and software
This case study will go through many GIS projects implemented over the years by various U.S. government agencies. It has tremendous benefits to U.S. organizations, which have gone ahead and implemented them successfully. There are tons of benefits can attained from GIS, by both public and private…
Freeman, M. (2008). Government Technology, available from http://www.govtech.com/gt/392026?Id=392026&topic=117676&full=1&story_pg=1
Giglierano, J. (2009). Iowa Geographic Information Council, 20 May 2009, available from http://docs.google.com/Present?docid=dfpg82pj_5hjtxs5c7&skipauth=true
Leidner, A. (2007). American City & County: Payback Figures, available from http://americancityandcounty.com/mag/government_payback_figures/
Maguire D. et al., eds. (2008). The Business Benefits of GIS: An ROI Approach (Redlands, CA:ESRI Press), 3-10.
Organized crime underwrites the bulk of political, social, and economic history in America. What has often been mentioned in passing as legitimate business activities can and often should be reframed as organized crime, such as the trans-Atlantic slave trade and the colonial mercantilism that it supported (Woodiwiss, 2003). When organized crime is taken out of its Hollywood context, which portrays organized crime as an immigrant problem, some patterns emerge that clarify the function and structure of organized crime in America. Organized crime tends to flourish in "societies that experience rapid and intense social change," (Albini et al. 1995, p. 213). This is why the United States has been a hot spring of organized crime in various manifestations throughout the nation's history. In only a few hundred years, the United States has gone from colonial outpost to global superpower. apid change and cultural transformation foment organized crime, as do…
Abadinsky, H. (2013). Organized Crime. Belmont: Wadsworth
Albanese, J.S. (2011). Organized Crime in Our Times. 6th Edition. Burlington: Elsevier.
Albini, J.L. et al. (1995). Russian organized crime: Its history, structure, and function. Journal of Contemporary Criminal Justice 11(4), 213-243.
Cornell University Law School. (2014). 18 U.S. Code § 1961 -- Definitions. Retrieved online: http://www.law.cornell.edu/uscode/text/18/1961
Healthcare Quality Indicators
ith the adoption of the Affordable Care Act, also now commonly referred to as Obamacare, the array of quality indicators used to assess healthcare facility performance has expanded. The addition of a number of quality indicators with direct connections to penalties and other punitive measures has created a great deal of pressure for hospitals and other healthcare facilities. Many of these quality indicators are designed to heighten accountability among hospitals and other acute healthcare treatment cites or systems. Among them, penalties for preventable readmissions has become an exceptionally prominent indicator of performance quality.
According to Brink (2013), the quality indicator of readmission rates has become an important issue for healthcare leaders and hospital administrators. Brink reports that roughly 12% of all Medicare patients will be readmitted to the hospital within the first 30 days of discharge for recurrent conditions that could be prevented…
Brink, S. (2013). Hospitals Seek to Avoid Penalties by Minimizing Readmissions. U.S. News and World Report.
Johnson, M. (2013). For Hospitals, Obamacare Rollout Makes Readmission Penalties a Top-of-Mind Priority. NJ Biz.
Rau, J. (2013). Medicare Revises Readmissions Penalties -- Again. Kaiser Health News.
1980, the demand for postage stamps was price inelastic. Elasticity reflects the affect that a change in price has on demand (Moffatt, 2015). There were few other options at the time -- only a phone call was a reasonable substitute. Not surprisingly, with multiple substitutes having emerged over the subsequent decades, demand for stamps is much more elastic than it once was. Substitutions, in particular email, come in at a much lower cost, so the postal service is simply not economical for people anymore (Hartung, 2011). That said, I am not sure that this means the elasticity has changed. If people are willing to change their habits over a penny or two either way, I'm not sure they'll do that now either, because a decline in the price of postage still won't make it cheaper than email. So people are either going to send something by post or they won't.…
Hartung, A. (2011). Why the postal service is going out of business. Forbes Retrieved April 3, 2015 from http://www.forbes.com/sites/adamhartung/2011/12/06/why-the-postal-service-is-going-out-of-business/
Moffatt, M. (2015). Price elasticity of demand. About.com. Retrieved April 3, 2015 from http://economics.about.com/cs/micfrohelp/a/priceelasticity.htm
USPS (2014). Form 10-K 2014. Retrieved April 3, 2015 from http://about.usps.com/who-we-are/financials/10k-reports/fy2014.pdf
Session Long Project (SLP)
FedEx Corporation is one of the largest companies in the courier industry. The company is renowned not just nationally in the United States (U.S.) but internationally. FedEx Corporation belongs to the parcel service industry segment. The size of the industry segment is quite large in the sense that in the past fifteen years or so, consumers in America have spent beyond fifty billion dollars in shipping packages, parcels, and also letters. Also referred to as Federal Express, the company is a big player in the segment and is positioned as one of the trailblazers in the industry segment. However, it is important to note that in this particular industry segment, each of the players serves a niche. For instance, Federal Express is specialized in overnight delivery, while UPS concentrates on standard shipping on the ground for parcels not surpassing 150 pounds. In overall, this segment in…
Anderson, D., Britt, F., & Favre, D. (1997). The seven principles of supply chain management. Supply Chain Management Review, 1(1); 3-8.
FedEx Corporation. (2014). Annual Report. Retrieved from: http://investors.FedEx.com/files/doc_financials/annual/FedEx_2014_Annual_Report_v001_a00492.pdf
FedEx Website. Mission and Goals. Retrieved from: http://investors.FedEx.com/company-overview/mission-and-goals/default.aspx
Klapper, L. et al. (1999). Supply chain management: A recommended performance measurement scorecard. Logistics Management Institute document.
Transnational criminals and organization are active in many parts of the U.S. and they make use of illicit cross-border tunnels, parcel services and other means to unlawfully smuggle and distribute drugs and narcotic substances among the communities.
In addition to causing personal harm to individuals consuming drugs, the activities of the transnational drug cartels often lead to significant amount of violence and crime. These are aspects that are associated with drug trafficking and such consequences have the potential to affect the well-being of citizens as well as the fabric of institutions that govern the country.
There are several strategies to combat this menace and all the strategies depend on intelligence gathering, sharing and effective understanding of the information to execute effective actions.
Some of the strategies that are useful in combating the foreign drug cartels and their impact in the U.S. society include maximizing Federal support for drug…