FedEx experienced this failure on several levels. They failed to adapt their culture to accommodate the differences between the two organizations, a move that stifled innovation. Moreover, they failed to place emphasis at the organizational level on the importance of innovation to the success of the merger. As a result, employees and managers in both companies were rudderless - they understood neither the need for innovation to the merger nor the importance of it. Works Cited

Sniegowski, Don. (2007). FedEx Kinko's rolls out small stores to outmaneuver UPS. Associated Press. Retrieved November 2, 2008 at http://www.bluemaumau.org/FedEx_kinkos_rolls_out_small_stores_outmaneuver_ups

(2004). Ground War. Slate. Retrieved November 2, 2008 at http://www.slate.com/id/2094149/
Deutsch, Claudia H. (2007). Paper Jam at FedEx Kinko's. New York Times. Retrieved November 2, 2008 at http://www.nytimes.com/2007/05/05/business/05kinkos.html?_r=2&oref=slogin&oref=slogin

Magpily, Gerald. (2007). FedEx Kinko's looking for cure for marriage blues. The Deal.com. Retrieved November 2, 2008 at http://www.thedeal.com/dealscape/2007/01/FedEx_kinkos_looking_for_cure.php

Beck, Ernest. (2008). FedEx ditches Kinko's. Business Week. Retrieved November 2, 2008 at http://www.businessweek.com/innovate/content/jun2008/id2008069_075908.htm