¶ … progress of call center employees at the TI Company who have been selected for work on the Glo project. These agents have been selected to match potential employees with relevant employers. These employees will also mainly focus on sales jobs in favor of any other functions. The duration of the project will be four months, from 1 September until 31 October. The following five agents were selected for the project:
Maha Abdul
Nora Saher
Swsan Michel
Layla Hamdan
These agents will work under the supervision of Mrs. Faten Js. At this stage, the progress report covers the first three days of September.
Agenda and Progress: 1-3 September
01/09/2013 Induction presentation: By Jamal khan
02/09/2013 Training
More intensive training was provided by three expert employees from Glo. They provided detailed training in all the process aspects of the work to be…
Taylorism' / 'Scientific management.' Introduction to the Evolvement of Management Theory during the 19th and 20th Century With the coming of the Industrial age at the turn of the Century, and a new era, came the need for more efficient management techniques. Several Classical Theories evolved during the early years of this discipline. Fordism arose from a synthesis of the other earlier theories. Fayolism philosophy included close communication between bosses and workers.
66). Furthermore, social software will only increase in importance in helping organizations maintain and manage their domains of knowledge and information. When networks are enabled and flourish, their value to all users and to the organization increases as well. That increase in value is typically nonlinear, where some additions yield more than proportionate values to the organization (McCluskey and Korobow, 2009). Some of the key characteristics of social software applications
political scenario illustrated that governments all over the globe are making their immigration rules more stringent because of the rise in terrorism; the implication of this phenomenon is a decrease in international traveling, which endangers continuance of a number of airlines, including Nigeria's Arik Air (Eze, 2010). Hofstede's power distance dimension denotes the degree to which unequal distribution of power is anticipated and accepted by the lower ranking members
From different studies and research paper conducted in the field, we find out that employees feel manipulated to do a certain assignment, which his superior could not do or does not want to do it. For this reason, he is entitled to an additional sum of money, bonuses and other motivational elements. Also, on the long-term, people will tend to lose focus on what makes them perform their daily
Economic Motivators for Employers on Employment Rates for People With Disabilities in Atlanta Qualitative Research Quantitative Research Definition of Disability Statistics for Individuals with Disabilities Effects Of ADA On Persons With Disabilities Economic Motivators for Employers Hiring People with Disabilities Factors Affecting Economic Motivators for Employers Lack of Information and Knowledge Regarding Economic Motivators Misconception about Individuals with Disabilities Inaccessible Hiring Strategies Conflicts with Existing Programs Lack of Appropriate Planning and Difficulties in implementations Economic Incentive Programs Unemployment Among People with Disabilities Summary Conclusion CHAPTER
The main idea in call centers when they use the concept of CA is that, at its core, all the conversation and discussions that take place between the caller and the company respondent can be very easily constructed, referenced and supervised to help the company as well as the caller come to common grounds of mutual understanding. Also, most of the implementers of the CA concept in a call centre
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