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Introspection and questioning value proposition leads to additional inquiries about the reason for a quality department. It is significant to learn the purpose as to guarantee consumer satisfaction, to guarantee outgoing quality or assist manufacturing. On the other hand, such purposes of the quality department do not help a business. The reason for a quality department is to guarantee profit margins by dropping inefficiencies, operations mistakes and product defects. Additionally, the purpose also must comprise proactively improving capability and capacity of operations using new techniques, tools or skills (Gupta, 2008).
The majority of quality departments are forced to be hesitant by operations people. They are told to do things such as add examination, react to a consumer complaints or similar such requirements. Quality departments are thought to be an unnecessary expense and a burden because they add no clear value; they are thought to be just an expense of doing business. Thinking of distinction in the quality department will lead one to define their value proposition, and make possible superiority in every department. Superiority in every department means helping each department in defining and identifying superiority such that it adds to the gainful growth of the entire company. This will then emphasize departments that are not contributing to the gainful growth, or matters negatively affecting it (Gupta, 2008).
If a business has a vice president (VP) of quality, then they must counsel the CEO to concentrate on profitable growth by way of affirmative behaviors, motivation, synergy and command for excellence. If this cannot be done, or the vice president is not heard at the top level, the quality department is ineffective to begin with. Devoid of such contentions, quality departments cannot add value. Being in charge of a quality department is not a job; as an alternative, it is the role of a preacher and a counselor. If one cannot generate a quality state of mind at the top level, it cannot filter down to the rest of the company (Gupta, 2008).
Superiority in the quality department entails setting up clear targets in terms of its input to profitability, decline in expense of quality through less examination and test, and developing new skills. The chief reason for the quality department is to strive for perfection in vital processes, while sustaining actions that move in the direction of supporting gainful growth. Such a reason will lead to recognizing actions in the quality department such as quality thinking across the company, setting up targets in every department for defining perfection, facilitating effectual processes and documentation in each department, techniques of authenticating performance against targets, the competence and drive to conquer troubles, and the capability to evaluate corporate performance in attaining business objectives. These are not easy things to do, but quality people must be willing to work smart and hard in order to be successful (Gupta, 2008).
Because of the fact that the manufacturing industry produces so many products that are vital to people's everyday existence, it is an industry that relies heavily on good quality measures. People who work in this industry have to pay very close attention to detail and must be committed to producing quality products. There may be very bad consequences if bad products were being produced for consumer use. This is the reason that quality control is so important in the manufacturing industry. Quality has to be top priority which puts a lot of pressure on those who work in this field.
Those people who are quality managers often have very stressful jobs. They not only have to be responsible for the quality process as a whole but they have to make sure that the top executives in a company and on board and stay on board with what they are doing. The success of the quality department is very dependent on the entire organization buying into the process. If nobody cares it will definitely show in the overall manufacturing process. And this in turn will lead to sloppy work and bad products being produced, which will in the end drive away the customers. The bottom line is that if a company has no customers then they really have no need to be in business. This is why quality is the leading driver of a successful company.
Gupta, Praveen. (2008). Manufacturing Excellence: Excel in the Quality Department. Retrieved from http://www.qualitymag.com/Articles/Column/BNP_GUID_9-5-
Jones, Gareth. (2010). Essentials of Contemporary Management, 4th Edition. McGraw-Hill
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