J&J Pharm: Five Forces Continued
Power of Customers
The power of customers refers to the degree of influence that customers have over a company and its products. In the pharmaceutical industry, customers include both individual consumers and healthcare providers, such as hospitals and clinics. Customers in the pharmaceutical industry have significant power due to a few reasons:
High Switching Costs
In the pharmaceutical industry, customers often have to use a specific drug to treat a certain condition, and switching to another drug may not be an option. This is especially true for patients who are dependent on specific drugs to manage chronic conditions. As a result, customers are less likely to switch to a competitor's product, giving them more bargaining power (Janssen, 2019).
Information Availability
Due to the availability of information online and through healthcare providers, customers are becoming more knowledgeable about their healthcare needs and options (Eysenbach, 2000). This increased knowledge makes them more informed when making decisions about their treatment, which can lead to increased bargaining power.
Healthcare...
Doctors and other healthcare providers can choose to prescribe or not prescribe a certain drug, which can greatly...…cases, some individuals will prefer it due to its perceived natural or holistic approach. Similarly, some individuals may choose to use herbal remedies instead of prescription medication to treat conditions such as anxiety or depression. As distrust of Big Pharma grows in the population, this tendency towards alternatives will grow as well (Cho et al., 2022).Competitor Products
Competing pharmaceutical companies can also pose a threat through the development of similar products or drugs that serve the same purpose. Johnson and Johnson must stay competitive by continually developing new and innovative drugs to stay ahead of competitors and mitigate the threat of substitute…
References
Cho, H. E., Billig, J. I., Byrnes, M. E., Haase, S. C., Waljee, J. F., & Chung, K. C. (2022). Trustand distrust in opioid decision-making: a qualitative assessment of patient-doctor relationship. The Journal of Hand Surgery, 47(2), 151-159.
Eysenbach, G. (2000). Consumer health informatics. Bmj, 320(7251), 1713-1716.
Janssen, A. (2019). Switching costs, quality misconceptions and behavioral pricing in thepharmaceutical market. Janssen, A., Essays on Pharmaceutical Markets and Parliamentary Speeches, PhD thesis (Stockholm School of Economics, Stockholm, Sweden).
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