Award Winning Practices in Quality Initiatives Quality Initiative Practices

Sutter Davis Hospital (SDH) offers acute care services in four basic areas, namely, medical-surgical along with ICU, emergency care, surgical services and pregnancy and maternity services. This 48-bed facility is the only one in Calif that offers acute care services. There are only two such facilities in the whole county. The hospital offers services tailored along the structure of Sutter Health System. There are 385 workers at this facility. There is an extra team of 100 volunteers to support the employees. In 2012, the facility generated almost $95 million in revenue (NIST, 2013).

The Quality Improvement Project: Description

The scores for specified groups of patients such as those with congestive heart failure or perhaps acute myocardial Infarction, as well as, even Pneumonia have been ranked among the top 10%ile in the whole country from 2010 to date.

The facility exceeds the top 10 standard mark overall in the country for rates of admission, and the period for which patients with such ailments stay for ailments like pneumonia, severe myocardial infarction and heart failure. The general length that the patients stay for medicare service and general patient care is longer too.

The facility sets...

A good example is in the average response period in emergency, which has reduced from 45 minutes in 2008 to 22 minutes in 2012. The California benchmark is set at 58 minutes.
Another area that the facility has performed outstandingly is in employee job satisfaction. The hospital exceeds the national average by 10% reported in the national survey database (NIST, 2013).

The quality management model used in SDH

The core elements of the hospitals performance enhancements is pointed out in their in the system of leadership. SDH uses the PDSA approach which is known to be fast and data based. It facilitates faster reaction by medical teams to changes in process that work or the ones that are progressively refined. Process improvement and innovation team (PIIT) provides formal supervision of processes. The Interdisciplinary Practice Council (IPC) provides tracking, aligning and improves innovation opportunities. Innovation is a key element in performance enhancement. Innovations are followed by the IPCs and PIIT teams.

They conduct their evaluation via the dashboard and the profiles in departments. The reports are in line with the central policies and enable the targets to trickle from the higher levels of SDH and spread across all levels all the way to…