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Interpersonal Communication in the Workplace
Abstract
This paper discusses the role that interpersonal communication plays in the workplace, some challenges that can prevent it from being developed, and what leaders can do to promote it. It shows that interpersonal communication helps to foster teamwork, trust, and accountability. It shows that challenges to communication can come in the form of different biases, such as generational bias, gender bias, political bias, or cultural bias. It shows finally that leaders set the tone for communication in the workplace. The more welcoming leaders are of other opinions, the more likely interpersonal communication is to be effectively implemented. Mentors should promote interpersonal communication so as to make new hires feel supported and part of the team; and social and emotional intelligence skills should be developed so that individuals know how to read situations and other peoples in order to give the right kind of feedback, support, and assistance.
Introduction
Interpersonal communication in the workplace is vital for developing and maintaining teams, cultivating an appropriate workplace culture, enhancing morale, and building trust. Some of the challenges of interpersonal communication in the workplace include language barriers; different belief systems such as ideological, religious, political or social beliefs that conflict with what others believe; different communication styles, with some people being extroverted and others introverted; different generational backgrounds; and different personality types. It is necessary to be mindful of these obstacles to interpersonal communication in the workplace so that they can be overcome. It is inevitable that conflict will arise between people at some...
Workplace communication is thus the glue that keeps everyone on board and on the same page.
Why Interpersonal Communication Matters
One often overlooked reason interpersonal communication matters is that it is a great way to help mentor or onboard new employees (DeKay, 2012). A new employee needs to feel part of the team right from the get-go. That feeling cannot be obtained without solid interpersonal communication from others. Older employers who can mentor newer workers should show great communication with the new hires so that everyone feels supported and on accepted.
Interpersonal communication in the workplace can help foster trust, teamwork, stability, accountability, and mindfulness (Burgoon, Berger & Waldron, 2000). Mindfulness is important because it ensures that workers are engaged and taking steps to accomplish tasks and perform at a high level. Words of support from other peers, words of encouragement, positive communication demonstrations, the giving and receiving of feedback, and the provision of timely information are all ways that interpersonal communication can be shown.
Another reason interpersonal communication matters in the workplace is that supports relationships and reduces the risk of conflict (Mikkola & Nykanen, 2019). Workplace bullying can be a problem wherein people fail to communicate effectively; sometimes others can look the other way or fail to provide support for others to show that bullying is not wanted. Interpersonal communication allows workers to express their thoughts, feelings and needs in a way that helps them to grow together and overcome differences. The more united workers are, the more likely they are to operate and perform at a high level.
Challenges
Some challenges to interpersonal communication…
References
Burgoon, J. K., Berger, C. R., & Waldron, V. R. (2000). Mindfulness and interpersonalcommunication. Journal of Social Issues, 56(1), 105-127.
DeKay, S. H. (2012). Interpersonal communication in the workplace: A largelyunexplored region. Business Communication Quarterly, 75(4), 449-452.
Lolli, J. C. (2013). Interpersonal communication skills and the young hospitality leader:Are they prepared?. International journal of hospitality management, 32, 295-298.
McIntosh, P., Luecke, R., & Davis, J. H. (2008). Interpersonal communication skills inthe workplace. AMACOM Div American Mgmt Assn.
Mikkola, L., & Nykänen, H. (2019). Workplace relationships. In WorkplaceCommunication (pp. 15-27). Routledge.
Wolfe, J., & Powell, E. (2009). Biases in interpersonal communication: How engineeringstudents perceive gender typical speech acts in teamwork. Journal of Engineering Education, 98(1), 5-16.
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