- Words: 2656
- Length: 8 Pages
- Topic: Business
- Paper #: 89701101
I learned that different people expect different things at hotels, for example, many of our British guests arrived with their own towels, while many of our North American guests were never satisfied with our air conditioning services, despite the fact that many of our local guests found the hotel to be too cold.
2. It is important to be aware of the cultures involved in one's staff. This comes into