Healthcare Administration and Governance Is Medical Staff

¶ … healthcare administration and governance is medical staff credentialing and "delineation of privileges." As a senior manager, you will be directly involved in making sure that physicians practicing in your organization are qualified for the services they offer and procedures they perform. You must protect patients' safety as highest priority in this regard. What steps will you take in the process of physician credentialing and delineation of privileges for your hospital or clinic?

The delineation of privileges may be one of the most important aspects to healthcare management. If the professionals that are tasked with treating patients are not properly trained or qualified then it is likely that patient care will suffer. Therefore, credentials for the delineation of privileges must be designed individually based on the particular roles of the employees in the organization. They should also follow best practices and national standards. Each position in the hospital should be designed in accordance with the skills and experience necessary for that particular position and be published so that they can be accessed by all stakeholders. They should be updated periodically in accordance with changes in accrediting bodies, skill requirements, hospital requirements, or any other relevant changes. Having formal and well developed delineations of privileges is the frontline of maintaining high quality medical care.

Question 2

Clinical support services are diverse in any modern healthcare facility, but they all share some common elements from a management perspective. Select any one of the CSS departments of interest to yourself, and provide examples of performance measures that you would use in managing the service. Be sure to address all seven dimensions of performance for your department.

One of the most hectic departments in a healthcare facility is undoubtedly the emergency department. Therefore, in this environment, performance measures are critical to ensuring quality care. The sporadic demand that an emergency department must handle must be met with an appropriate amount of human resources. There are also measures of human resources output and productivity that must be accounted for as well as the quality provided by these resources. The patient satisfaction may be among the most important of all the metrics and should stand as a cornerstone of an effective management plan. However, the employee and physician satisfaction level should also be monitored and kept at a high level.

Question 3

What did you learn from this article about nursing recruitment and retention? How would you use this information as CEO, COO, CNO, or senior manager in creating your own nursing recruitment and retention plan?

Nursing recruitment and retention will be among the highest priorities for healthcare organizations for the next few decades or more. As the healthcare landscape continues to evolve as well as patient needs and demographics, there will almost undoubtedly be a shortage of trained professionals. Therefore there will be an incredible amount of competition for professionals in the industry with the proper certifications and credentials. As a result employee satisfaction will likely be among the forefront of priorities for individual organizations as they try to attract the staff that they need.