Organizational structure and management of Willow Oak nursing facility

Long-Term Care Service Delivery System

Design a long-term care service delivery system

Long-term Care Service Delivery System long-term care service delivery system

Willow Oak is long-term care facility whose main aim is to provide health care to people with disabilities long-term illnesses. Just like any other profit making organization, this facility need sound organizational structure and planning. The facility should therefore have a formalized system with clear goals and objective clearly outlined in the organization mission and vision statements. The facility also needs sound management structure that ensures that the various resources available to the organization are focused towards the meeting of the goals. The facility also needs external supervisors who assess its effectiveness in meeting the client's needs and ensure that it remains relevant. This paper is going to focus on the structure of oak Willow nursing facilities, its goals, mission and vision, source of financing and how this system is evaluated.

Mission statement

The mission declaration of this facility is to make available quality care and maximum quality of life through their services. To achieve this mission, the facility ensures that their clients are served by qualified doctors and nurses. It also offers individualized care to the clients in long-term illness in order to meet their requirements White & Truax, 2007.

In a bid to fulfill this mission, the facility train in team working and retain care givers ensuring continuity in the offering of quality services.

Vision statement

The facility's vision is to be the leading long-term service care giver in the region. To realize this vision the organization Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) rules. This guides the facility towards delivering of first class services.

Goals

The organization has several goals which it is bent on achieving in order to fulfill its mission of ensuring quality care and services to its clients. These goals are focused toward ensuring the patient safety. One of the goals of the facility is ensuring that there is the long-term patients are safe when using medications Berkman & D'Ambruoso, 2006.

One of the most important goals of the facility is the provision of an environment that is conducive in preserving and promoting the long-term patient well being physically, mentally and psychologically.

This is accomplished through proper training on the importance of taking the medicine as directed by the doctor and the effects that over dosing or missing of prescription could have on the patients. The organization also ensures that the drugs they administer to patients are from accredited drug suppliers and are safe for use. The medical PR actioners are also taken through regular training ensuring that they are up to on the contemporary medical practices. Another goal of the facility is to reduce the risk associated with infections from health care. Since the patients are in one building and have different ailments, it may be possible to transfer infection from one patient to another Pratt, 2010.

The facility has ensured that this does not occur by adhering high standards of hygiene. Equipment is thoroughly sterilized before being used on the patient and this greatly reduces the chance of transferring infections to the patients.

Services offered at the Nursing Home Facility

The Ombudsman acts as the informer to the residents and their families about services offered in the facility. He gives advice to the people on where to get them He also receives and resolves complaint from the patients and their family Harris-Wehling, Feasley, Estes, & (U.S.), 2011()

The nursing facility offers many services that go towards the meeting of the goals mentioned above. They offer very comfortable and clean lodging. They also offer good diets depending on the needs of each individual resident. They also offer laundry services for the hospital gowns and pajamas. They also offer assistance or supervision to patients who are unable to do them for themselves. This includes toileting, general body cleanliness and grooming, eating and moving around. One of the services that they offer is physiotherapy. Most of the residents in nursing home facility usually need some of physical therapy. This could be as a result of disability or loss of some motor skill Berkman & D'Ambruoso, 2006.

The facilities offer all form of physical therapy from the basic ones to the most complicated. The facility has specialist in these areas who helps patients recover.

The nursing facility also offers medical care to the residents. This ranges from general medical attention to specialized medical care. This is because most residents in the long-term care facilities occasionally need medical attention beside the other daily care such as glooming and help in feeding Beaulieu, 2001.

Nurses in this facility have great experience having worked in the facility for long and are able to provide personalized special care to the patients.

The facility also offers companionship to the residents in the facility. This is because some of these patients have no families or have been abandoned by their families there. The nurses have been trained to offer companionship to the families. They can listen to them and talk about staff. They help these resident feel comfortable around them like real family. They also offer them entertainment making sure that they do not feel lonely.

The facility also offers clinical laboratory services to help in diagnosis of diseases of the residents Beaulieu, 2001.

This tests are used to test the disease progress and identify a certain ailment and on deciding on the most preventive method against a certain ailment. The facility also offers ventilation services to patients requiring long-term ventilator dependent patients. The aim is to help the residents recover to a point where they are able to survive out of the machines. Patients who have shown signs of reduced dependency on the machines are taken through therapy session and given support until they are able to be completely independent of the machines.

Other services

Other services offered by the willow Oak facility is an ethic committee which ensures that the rights of the residents are protected. These rights includes the confidentiality of the patients information, ensure that there is joint decision making between the patient and the doctor. The patient should give informed consent to a certain medical procedure. It also ensures that the doctors and nurses practice fair procedures ensuring the well-being of the patients. To safeguard the patients' privacy, the facility obeys the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All the employees are supposed to act according to these regulations Beaulieu, 2001()

The facility also offers social support to the residents. The nurses are trained to offer companionship to the resident. They offer companionship and emotional support. They also encourage them and this helps them in surviving the tough times and aids in recovery. They are friendly to the resident and the nurses and the residents are like on being family. The nurses are however trained not to get too intimate with the patients as this is against professionalism Braithwaite, Makkai, & Braithwaite, 2007.

They also offer informational sup-port giving the resident the right information and guidance in making certain decision.

The facility also helps some resident who have been unable to foot their bills to pay up. However, this is after the facility has ascertained beyond doubt that the individuals are not in a position to clears such bills. The targets of this facility is the older generation who are often suffering from several ailments and need long-term care nursing services. It also targets people with temporary and permanent disabilities either inborn or resulting from ailments such as diabetes.

Sources of the Finance for the facility

Willow oak nursing is a profit making institution and get some of its finances form Medicaid and the rest from the clients' contribution. Old people of age 65 and over are valid to be covered by the Medicaid. It also covers medical care expense for people of a younger age than 65 with certain disabilities.

Evaluation of the System

Since the facility is financed by Medicaid there are several codes of regulations that it needs to adhere to as requirement for participation in provision of long-term care nursing services. To start with, the facility must adhere to the Occupational Safety and Health Standards (OSHA) regulations. The actions of the employees on the patients privacy is measured against Health Insurance Portability and Accountability Act of 1996 (HIPAA). Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) approves it. It is therefore mandated to follow the regulations of offering medical care to the by JCAHO whose aim is to ensure excellence service delivery Beaulieu, 2001()

To ensure that the facility is bent on meeting its goal and offering first class services to the resident, surveys are occasionally carried out by surveyors to determine the patient needs and give recommendations on how these needs can be best met Allen, 2011.

It also selects a committee to review its services once in a while. It is also supervised by the government officials and accreditation board regularly.

Conclusion

The willow Oak Nursing home is committed towards the fulfillment of its mission on offering credible service to its residents. Such a facility is important in surviving the community since a large population is now aging and getting into an age bracket which requires long-term care. The facility therefore need to be formerly structured and management to satisfy the need of the patients. There is need for more government involvement especially in funding to ensure that its residents get access to such health care services.