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The Malcolm Baldrige National Quality Award was established by Congress in 1987 to promote quality awareness, to recognize quality and business achievements of U.S. organizations, and to publicize these organizations' successful performance strategies. Now America's highest honor for innovation and performance excellence, the Baldrige Award is presented annually to U.S. organizations by the President of the United States. Awards are given in manufacturing, service, small business, education, health care, and nonprofits ("Malcolm Baldrige National Quality Award," 2010).
Organizations interested in applying for the award must submit details showing their achievements and improvements in seven key areas: leadership; strategic planning; customer and market focus; measurement, analysis, and knowledge management; workforce focus; process management; and results. Applicants receive 300 to 1,000 hours of review and a detailed report on the organization's strengths and opportunities for improvement by an independent board of examiners ("Malcolm Baldrige National Quality Award," 2010).
Conclusion
Since the first awards were presented in 1988, the Baldrige National Quality Program has grown in stature...
The Baldrige criteria for performance excellence have played a valuable role in helping U.S. organizations improve. Today, the Baldrige program, the award's criteria for performance excellence, and the Baldrige award recipients are imitated and admired worldwide. The criteria are designed to help organizations improve their performance by focusing on two goals: delivering ever improving value to customers and improving the organization's overall performance ("Malcolm Baldrige National Quality Award," 2010).
References
"Baldrige performance excellence program." (2012, March 14). National institute of standards and technology (NIST). U.S. Department of Commerce. Retrieved March 27, 2012, from http://www.nist.gov/baldrige/about/index.cfm
"Biography of Malcolm Baldrige." (2010, October 21). National institute of standards and technology (NIST). U.S. Department of Commerce. Retrieved March 27, 2012, from http://www.nist.gov/baldrige/about/biography.cfm
"Malcolm Baldrige national quality award." (2010, October 5). National institute of standards and technology (NIST). U.S. Department of Commerce. Retrieved March 27, 2012, from http://www.nist.gov/public_affairs/factsheet/mbnqa.cfm
In larger establishments, this would require specific focus on personnel management as well. Managers could, for example, be appointed in teams in order to ensure that personnel are managed effectively. In the lodging industry, a secondary component of quality assurance is the products that customers receive in terms of accommodation and food. To ensure that quality is maintained in terms of these aspects, personnel should be trained to effectively and
Malcolm Baldrige Quality Award The Malcolm Baldrige National Quality Award is named after Malcolm Baldrige, who was Secretary of Commerce from 1981 until 1987. Baldrige was known for his focus on efficiency and effectiveness, and the award was developed to recognize and reward those qualities in business. The Malcolm Baldrige National Quality Award is an award managed by the National Institute of Standards and Technology (NIST), which is a branch of
Quality Award Malcolm Baldrige National Quality Award Lockheed Martin Missiles and Fire Control (MFC) is one of the four 2012 honorees of the Malcolm Baldrige National Quality Award. Award recipients are evaluated based upon "leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results" (Newman 2012). Lockheed Martin "designs, develops, manufactures, and supports advanced combat, missile, rocket, and sensor systems for the U.S. And foreign military"
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