Undercover Boss is a great show for illustrating core management concepts. A season five episode features the CEO of the Larry H. Miller Company, owner of the Utah Jazz along with eighty other concerns. This episode features issues related to occupational health and safety, customer service and marketing. In the episode about Modell's Sporting Goods, a family-owned business that has been around since 1889, issues related to logistics, wages, and social justice come to the fore. In the first season episode featuring the CEO and president of 7-11, issues related to management and corporate structure, customer service, and quality assurance are brought to light. These three episodes can all be used to better understand textbook concepts, from the particular skills managers need to succeed to ethics and social responsibility. Of these three episodes, the most engaging was the one about Modell's because of the way the owner came to realize his wage structure was unfair. This related to concepts in the textbook about brand rather than focusing on management issues.
In the Utah Jazz episode, the most interesting part was when the CEO joins the dunk team. The dunk team basically does performance art as a form of cheerleading, to engage the fans. Greg Miller, CEO, was wearing a prosthetic beer belly that prevented him from being as good as his colleagues. This was entertaining, even if it did not actually demonstrate core management concepts. However, the episode did address the following three management concepts. First, it addressed the essential skills and competencies of a manager that can be highly demanding and diverse. For example, Miller had to learn about the variety of ways to garner support for the team by bringing fans back and keeping them interested in the game even during losses. Second, it revealed the variety of technical, human, and conceptual skills the manager needs, especially during the segment related to the concession stand. Interacting with customers and with colleagues requires deft communications skills. Finally, this episode highlights contingency theory and quality management, to ensure that processes such as laying down the floor are improved for the future. As CEO, I would have reacted exactly the same way that Miller did with regards to improving the safety and logistics of laying down the floor, but championing the importance of fan activities like mascots and competitions.
In the 7-11 episode, CEO Joe DePinto wants to learn the "secret" of why one store sells a lot more coffee than other stores. He hypothesizes that it is the quality of the coffee itself, but it is actually the quality of customer service embodied by Dolores, who has been…
This creates a strong customer base that can help the company through financially difficult periods and gives the company a leeway in terms of price control and product development. A company that can keep customers also tends to have a higher market share than its competitors. Customer care usually works its way back around and acts as advertising through the company, generally by word of mouth from satisfied customers.
In extreme cases whole legitimate economic sectors are dislocated by commerce based on illegal activities, subverting loyalties from the nation-state and habituating individuals to operating outside the legal framework; 3) Degrade environmental systems through evasion of environmental safeguards and regulations; 4) Destabilize strategically important nations and hinder the progress of so-called economies in transition and developing economies and otherwise interfere with a nation's foreign policy goals and the international system; and
female HUMINT Intel collectors as well as the utilization of female HUMINT Intel collectors during WWI and the Cold War Era. Specifically, their use in the form of secretaries and teletypes. It will go systematically during both wars, analyzing the use of the two main categories of secretaries and teletypes. The literature review also brings to light any possible gaps in literature on what lacked from the records of
Sarbanes-Oxley Act While most Americans know the names Enron and Worldcom, fewer know the term Sarbanes-Oxley Act; however, despite the alarming impact of the two business disasters, the potential impact of Sarbanes-Oxley stands to exceed the impact of those two bankruptcies many times over. While Enron and Worldcom each held a claim to 'biggest' or 'most' in some aspect of global business and also in various aspects of global business disaster,