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Measuring Outcomes, Assessment, and Research
Health leader measures and metrics for assessment and evaluation of effectiveness, efficiency, performance, efficacy, and quality
Area of measurement
Specific measurement items
Business value (financial)
Activity-based costing
Return on investment and cash flow
Value of employee
Professional development
Satisfaction and retention of employee
Learning and growth value
Time to develop new services
Improvement of quality
Value of customer
Satisfaction of patients
Clinical outcomes
The four areas are given focus by senior management of health care systems, to measures past and current operational performances plus the progress towards attaining future organizational goals (Grigoroudis et al., 2012). The measures mentioned under the health leaders provide additional details concerning the underlying factors and interdependencies that affect the overall performance. Thus, this balanced scorecard tool concerns itself with the continuous and total management of quality. Hospitals are forced to use the Six Sigma process to measure the important things for the business such as mortality, quality, employee and customer satisfaction.
In health care, emphasis on the four areas of performance allows managers to access intangible assets affecting the organization's bottom line such as clinical processes, staff skills, loyalty, and the satisfaction of patients. By doing so, an organization's performance is measured against its strategic objectives while giving focus on building capabilities to achieve objectives....
Moreover, behavioral changes are encouraged, and this aims at attaining corporate strategies (Berenson et al., 2013). Measures and metrics for assessment and evaluation of the health organization
Area of measurement
Specific items of measurement
Structure
A feature of the organization or clinician is described, which is relevant to the capacity to provide the care such as a number of beds, nurse to the patient role.
Outcome
Health status of the patient after receiving services from the hospital.
Evaluates care quality to the extent of health care services having an influence on the likelihood of a patient's desired outcomes.
They include traditional survival measures (mortality), disease incidence (morbidity).
Process
Is linked to procedures and treatments known to improve the health status of patients or prevent future complications or health conditions.
Reflect on professional standards of care that need to be backed with evidence.
Is service provided to patients consistent with routine daily care of clinics?
Access
Patient's ability to obtain timely and appropriate health care
Cost
Patient assesses services provided by health plans and the overall performance of providers in the plan's network.
Patient experience
Aggregate reports of patients concerning their observation of and participation in the health care facility.
Interpersonal care aspects.
Clarity and accessibility of information provided by doctors, to how quickly appointments are made for patients with those cases that…
References List:
Berenson, R. A., Pronovost, P. J., & Krumholz, H. M. (2013). Achieving the Potential of Health Care Performance Measures. Princeton (NJ): Robert Wood Johnson Foundation.
Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012). Strategic Performance Measurement in a Healthcare Organisation: A Multiple Criteria Approach Based On Balanced Scorecard. Omega, 40(1), 104-119.
Ledlow, G. & Coppola, N. (2010). Leadership for Health Professionals: Theory, Skills, and Applications. Mississauga, Ontario: Jones & Bartlett Publishers.
Neiger, B. L., Thackeray, R., Van Wagenen, S. A., Hanson, C. L., West, J. H., Barnes, M. D., & Fagen, M. C. (2012). Use of Social Media in Health Promotion Purposes, Key Performance Indicators, and Evaluation Metrics. Health Promotion Practice, 13(2), 159-164
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