Conflict Management: Nursing
Not all conflict is necessarily bad. Conflicts can be productive and bring to light difficult but important issues. This was the case at my workplace when one younger nurse raised objections to the ways in which less experienced nurses were being treated by more experienced nurses. This phenomenon is often called nurses eating their young, horizontal violence, or workplace hazing. However, new nurses are often uncertain how to deal with this, given they may fear for their job security or may even believe that they are less competent than their qualifications and training suggests. A common method of conflict resolution in such an instance is avoidance, or pretending that no conflict exists (Sportsman and Hamilton, 2007). Unfortunately, this can simply result in more aggressive behavior on the part of the bully. The consequences of bullying include nurses reporting poorer mental health, decreased collaboration with team members, ineffective communication, reduced work productivity, and poor job commitment (Gillespie, et al., 2017, par.4).
Furthermore, avoidance is seldom effective, because it may mean that the underlying reasons for the conflict may be ignored. In the case of horizontal violence, this may include stress levels, inadequate...
Conflict Management in Nursing Conflict management is one of the most important aspects of a healthcare system. This is because of the impact that conflicts have on the effectiveness of nurses and other healthcare professionals. It is manifested in different ways that include the interpersonal conflict between nurses, a conflict between a nurse and the patient or his or her family and the conflict between a nurse and another professional working
Nursing Leadership and Conflict Management The complexities of communication in healthcare are accentuated by the urgency of providing expert-level care and continually fueling a high level of professional competence with one's peers and the broader professional communities. The more time-sensitive a given field of nursing or medical practice, the more critical it is to have highly accurate, relevant and timely patient data to make decisions on (White, Thornbory, 2007). Across the
The assistant nurse on the other side argued that she had strict orders from doctor, not to accept any extra tokens as doctor had to leave on time for another hospital. Conflict Resolution Supervisor nurse brought this issue to my room and being a nurse manager/leader, it was my duty to solve the conflict. The most important thing for me at that time was the patient care and to solve the
In reviewing the main considerations that define conflict management situations and in making a determination which strategy has a likelihood of being effective the factors to be considered are: Issue Importance Relationship Importance Relative Power It is important to consider the importance of the issue, which has been done and although the conflict is centered around important issues the resolution is not one that lack of resolve creates immediate demand of resolution through force.
Conflict Management Issue in Nursing Mary Johansen has conducted a study on conflict management strategies that can be used by nurse managers as part of initiatives to keep peace in their working environments. This study is based on the premise that dealing with conflicts in an effective way is crucial in nursing since it contributes to efficient and effective results. The efficient and effective results are evident in enhanced quality, staff
Putting Conflict Management Into Practice: A Nursing Case Study The healthcare industry is paramount to both economic growth and societal well-being. In the United States nearly 17% of GDP comes from the healthcare sector. Nurses in particular plan a critical role in the delivery of products and services to society. Newly issued legislation regarding treatment, health insurance, and overall healthcare coverage, has exacerbated the importance of the nursing role. This
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