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Toyota Recall
The objective of this study is to examine how employees of Toyota view of the company changed after the defect the company had in the Toyota Recall Crisis as compared to their view of the company before the crisis. As well, this work will examine the benefits that Toyota offer to its employees.
Employee's View: Prior to the Recall
Employees of Toyota were hesitant prior to the recent recall on Toyota vehicles to admit to errors or to reports problems in the company's vehicles and according to reports, the management of the Toyota company perpetuated this fear in their employees. Failure to report problems during the manufacturing process is blamed for the failure of the equipment, which resulted in approximately 60 deaths and another 57 injuries. This is reported to have placed a...
This also is stated to have resulted in low worker morale among Toyota employees.
Employee's Views: Following the Recall
Since the recall, Toyota has put in placed procedures and a system for recalls, which directs the public and employees of the process of detection of equipment failures, and the need for recalls on Toyota products. The process involves contacting the authorities and notification of customers as well as placing a notice on a relevant website and the collection and repair of products free of charge. (Environmental and Social Report, 2003)
IV. Labor Relations Management
The labor relations management of Toyota are such that have as their basis the "concepts of mutual…
Bibliography
Liker, Jeffrey K. And Ogden, Timothy N. (2011) The Toyota Recall: Missing the Forest for the Trees. Ivey Journal Dec 2011. Retrieved from: http://www.iveybusinessjournal.com/topics/marketing/the-toyota-recall-missing-the-forest-for-the-trees
Relations with Customers: Social and Economic Aspects (2003) Environmental and Social Reports. Retrieved from: http://www.toyota-global.com/sustainability/report/sr/03/pdf/E_c65_83.pdf
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Toyota Meets Stakeholders Objectives Toyota Corporation is one of the largest automobile manufacturers in the world and it is headquartered in Japan. Founded in 1937, this company services clients all over the world. Despite its position as a leader in automobile production, Toyota was mired in a controversy that revolved around safety issues. When the severity of these issues increased, Toyota began the recall of its vehicles since late September 2010
Toyota is one of the world's leading automakers. For most of its existence, the company has been unassailable, but this past year has presented the company with a number of challenges. These include plant shutdowns caused by parts shortages as a result of the Japanese tsunami, Japanese consumer spending falling again because of the tsunami, competitive challenges and product quality issues that lead to recalls. As one of the world's leading
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Toyota Motors are the leaders of the world automobile industry and is a multinational company with production facilities across the world. The present CEO is Mr. Fujio Cho and the company was ranked fourth by Forbes in 2002. Toyota Motors is a great colossus employing 246 thousand employees the world over. (Forbes.com, 2010) The company has its own system of management that is claimed to be the best and is
Toyota RecallSummaryThis report provides an overview of the Toyota accelerator recall crisis, from a crisis management perspective. The framework used by Heller and Darling (2012) will be used to analyze the crisis, and in particular Toyota�s handling of the crisis, during the critical stages of pre-crisis, acute crisis, chronic crisis and crisis resolution.At each step along the way, Toyota management made mistakes. They had a chance first to avert the