The criteria for the training plan will need to be aligned with the strategic objectives of the firm. In this case, it is known the safety and service are two key strategic objectives, the first to prevent losses and the second because that is how the company will differentiate itself from the other limousine companies in the area. As such, the training criteria will be based on ensuring that these two objectives are met -- the company has to align the training with the strategy with which it intends to compete in the marketplace (Beaver & Hutchings, 2005). Safety is the most important of the two objectives, so the training must first focus on that.
The first criterion is that the drivers will need to be able to operate their vehicles flawlessly. This means understanding the size of the vehicles and how they move on the road, along with the relevant laws. The service element applies to all within the organization, and training for service will have the criteria of delivering total customer satisfaction.
There are budget constraints to the amount of training that the company can conduct. As such, pretesting is important to ensure that all dollars are spent efficiently. First, there needs to be pretesting of driver competency. This is usually going to be a commercial grade driver's license, clean driving record and experience with longer vehicles. So hiring for the right...
A pretest will be designed for the company to test for service. The company will know what its service standards are, and will test the drivers using written scenarios to see what they believe the best service response will be.. The scenarios will be increasingly difficult, including some that bear ambiguity, to properly evaluate the service level at which new hires are. A written test, administered in an hour, does not cost the company much money. Using driver's license and prior experience as proxies for technical driving ability costs only the search of the driving record.
Monitoring and Observing Training
The training will be on-the-job training, conducted by experienced people. This may have to be Bradley initially -- he's in charge, so if there is nobody else it is his responsibility for ensuring that the drivers understand the safety and service standards of the company. This training may have to be relatively short in time…
However, it can be augmented by public donations in order to help avoid relying on government funds. According to the research, "an outpouring of public donations helps Planned Parenthood significantly expand our breast health training, outreach, and medical programs -- and helps several thousand more low-income patients get biopsies and other advanced diagnostic screening" (Planned Parenthood, 2013, p 7). Currently, public donations only accounted for about 26% of the organization's
Training It is a commonly accepted fact that British employers have neglected the significance of employee training. They justified this neglect probably on the premise that although training is a major cost item, it does not have a significant correlation with improvement in organizational performance (Hallier and Butts, 1998, p.80). However, in recent years, there is a major upheaval in this line of thinking, prompted by industry experts and fast spreading
Training Needs Analysis Practices for Managers: A Study of Saudi Arabia Private Firms Training needs analysis (TNA) is defined by Mabey and Salman (1995:158) as a "process of collecting data which allows an organization to identify and compare its actual level with its desired level of performance." The authors also indicate that this performance could be interpreted as meaning the competencies and attitude necessary for the staff to do the
Ethics training for employees programs have to be carefully planned taking into consideration and setting standards for ethical behavior in the company and what the training is supposed to accomplish. Companies have to make ethical training mandatory for all employees setting a good example that no one is above the law. The ethics training should help the employees become familiar with the company's code of ethics, know more about decision
Training and Development in Small Businesses Effective training and development strategy Training and development in business are paramount and particularly very essential in small businesses. Employees who have experience and competence contribute to both productivity and profitability of the business. For a medium-sized business to remain competitive, it requires ensuring the workforces gets maximum training and updating on ever changing skills and knowledge in the current global economy. According to Atwood (2008),
Training Job Aid Job Benefits Training Aid Pay Plans Required Benefits Optional Benefits EX1 -- Base Salary $20,000 per year Bonuses An Additional $800 per year of service FMLA -- Family Medical Leave Act of 1993. Not Required by companies with under 50 employees. Healthcare Advantages -- Provides coverage to excessive medical conditions and financial loss from them. Disadvantages -- Reduces the amount of the employee's paycheck Base Salary $25,000 per year Bonuses Additional bonuses for meeting quarterly sales goals as determined by company Social Security