This paper examines the problem of employee Internet abuse in the workplace, focusing on the tension between employee privacy and the employer's need to monitor productivity and security. It discusses how inappropriate Internet and email use can generate costly sexual harassment claims, citing data from the Equal Employment Opportunity Commission. The paper also addresses the challenge of defining "abuse" and argues that clear, written guidelines are essential to protect both employees and employers. Despite the risks, the author concludes that the benefits of workplace Internet access outweigh its difficulties, making a balanced, policy-driven approach the most practical solution.
Many of today's jobs simply demand the business use of the Internet, and employees must have access in order to do their jobs both quickly and effectively. However, there are always some staff members who will abuse their Internet privileges, making things difficult for management and the rest of the staff. To be completely productive and efficient, employees must be guaranteed privacy when they work online, but they must also understand the need for employers to effectively monitor their work, their security, and their productivity.
One aspect of employee Internet abuse that can be extremely costly to a company โ yet is not often considered โ is sexual harassment claims arising from emails or Internet content being used inappropriately. One study notes, "According to the Equal Employment Opportunity Commission, the number of sexual harassment claims it processed in 1998 was 48% higher than the number processed in 1992. [...] an increasing number of these cases involved claims of sexual harassment resulting from inappropriate Internet sites or e-mail messages" (Parsons, 2000, p. 58). Thus, while employees must be guaranteed privacy and security, those same guarantees create increased difficulties for management and the corporation itself. However, most companies acknowledge that the benefits of employee Internet usage outweigh the difficulties, and continue to offer Internet access to their employees, who also perceive it as a valued benefit.
"Clear definitions of abuse protect employees and employers"
"Internet access benefits outweigh risks with good policy"
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