This paper outlines a research framework for evaluating the effectiveness of an organizational human resource system. It surveys several methodological approaches — including job analysis instruments such as the Occupational Analysis Inventory (OAI), the MOSAIC database, and in-depth interviews with key personnel — and assesses their suitability for HR research. The paper also examines key factors that affect research reliability and validity, particularly cultural and ethnic diversity among employees. Finally, it addresses the scope and feasibility of the proposed research, noting that flexibility in design is necessary until the research question is more precisely defined.
There are a variety of specific research methodologies and instruments that can be utilized when researching human resource systems and issues. The degree to which any given research method is appropriate for a specific research question depends both on the factors accounted for in the research method or model and the degree to which that method or model has been demonstrated as effective and accurate in real research settings, as evidenced by current literature. In this section, several potential methodologies are discussed and recommended for the specific needs of this research — namely, a general analysis of the effectiveness of a current human resource system that has been put into place. Further specification of the research question can lead to a more definite and focused selection of research methods from these preliminary recommendations.
Job analysis should comprise a primary area of research when addressing general questions about the current human resources system. Several questionnaires and other assessment tools have been developed for analyzing and categorizing different positions (HR Guide, 2001). The Occupational Analysis Inventory (OAI) can provide extensive information about the specifics of each position and task examined, while also demonstrating to some degree the connections and networks created by these different positions (HR Guide, 2001). Utilizing the MOSAIC database compiled by the Office of Personnel Management can also lead researchers to an awareness of similar occupational and system issues already identified by the federal government (HR Guide, 2001).
In addition to the questionnaire approach of job analysis, another highly useful methodology for determining the efficacy as well as the basic architecture of the specific human resource system being researched is to engage in in-depth interviews with key officers and personnel (Bharracharyya, 2007). In addition to providing insight into the manner in which the human resources system actually operates according to the individuals within it — that is, the actual perceptions of the human resource system and the practical understanding of it — elements such as performance management and motivation can also be studied more efficiently and accurately through a carefully constructed interview approach (Bharracharyya, 2007). These combined methods of interviews and questionnaires will provide site-specific and highly reliable information, as long as the specific instruments utilized are developed from well-established criteria and research.
"Cultural diversity and statistical controls for valid results"
"Broad but achievable scope with flexible parameters"
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