Quality Control System Design for Quick Fit Furniture PLC
This paper designs a comprehensive quality control system for Quick Fit Furniture PLC, a company facing performance shortfalls in both customer service and materials handling. The paper identifies two core problem areas — call center responsiveness and order packing accuracy — and proposes a dual-component solution combining human resource development with IT and automation systems. The Kanji Quality Culture Model is applied to situate these improvements within a broader organizational framework emphasizing leadership, supply chain management, and performance management. The paper also considers wider implications of the proposed changes, including employee resistance and morale, and recommends a proactive, communicative approach to managing the transition.
- Introduction: Quality control challenges facing Quick Fit Furniture
- Quality Control System: HR training and IT solutions for call center and orders
- Quality Culture Model: Kanji model applied to Quick Fit's quality problems
- Recommended Improvements: Greater automation of ordering and fulfillment processes
- Wider Implications of Proposed Changes: Unintended consequences of automation and new expectations
- Accommodation for Problems: Proactive HR strategies to manage employee resistance
- Conclusion: Ongoing commitment to improvement and company growth
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What makes this paper effective
- It grounds practical recommendations in an established theoretical framework — the Kanji Quality Culture Model — giving the proposed system academic credibility alongside operational specificity.
- The paper addresses both the technical and human dimensions of quality control, acknowledging that automation and process changes carry organizational behavior consequences that must be managed proactively.
- Recommendations are concrete and actionable (e.g., barcode scanning per order, double-checked hardware packages, departmental meetings), making the analysis useful beyond the theoretical level.
Key academic technique demonstrated
The paper demonstrates applied theoretical analysis: it introduces the Kanji Quality Culture Model, explains its six focus areas, and then maps those areas directly onto the company's identified problems. This move — from theory to diagnosis to prescription — is a core competency in business and management writing, showing examiners that the student can use frameworks as analytical tools rather than simply describing them.
Structure breakdown
The paper opens with a problem statement establishing why quality control matters for Quick Fit Furniture specifically. It then proposes a two-part system (HR development + IT solutions), applies the Kanji model to validate the diagnosis, and escalates to broader automation recommendations. Two closing sections address human consequences and change management before a brief conclusion. The structure moves logically from diagnosis to theory to solution to implementation risk — a well-organized applied management argument.
Introduction
Quality control is an important aspect of any business, from manufacturing to customer service to retail. The different aspects of quality control encountered in these different contexts can vary quite widely, and when a business concern is engaged in more than one area, developing and implementing a comprehensive quality control system can be quite arduous and complex. This is the position quality control places Quick Fit Furniture in: as both a customer-service-oriented business and a retail furniture distributor, there are many specific tasks and operations that the company must ensure meet appropriate standards and goals. The company has recently experienced problems with the quality of its output, making it especially important that proper quality control measures be put in place.
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