This has been seen throughout the e-banking for example, where quality process mapping is often used for streamlining the customer service and support processes to reduce costs and encourage customer involvement (Akamavi, 2005).
The one finding that resonates through the many studies evaluated for this literature review is that using BPR it's possible to redesign distribution channels, bringing greater automation and cost reduction to them while at the same time making the more centered on customers' needs. This transformation of distribution channels towards greater cost reduction and higher levels of customer adoption begins when antiquated systems and processes are removed so customers' needs can be responded to more efficiently (Wehmeyer, ipp, Riemer, 2009). It is possible to cost-reduce channel operations while increasing customer satisfaction using BPR techniques. These series of frameworks and tools provide companies with the ability to stay in step with customer needs.

References:

Raphael . Akamavi. (2005). Re-engineering service….

Section A: Question 1Cross-Functional Map of The Process of Servicing a BicycleP-bicycle specializes in the service and manufacture of custom bicycles in Ashmore. With booming business, P-bicycle is experiencing business process challenges that have resulted in delayed deliveries of orders. Figure 1 shows a cross-functional map that illustrates the business process at the company. Different departments and the processes that they conduct and how they are interdependent.Figure 1: P-bicycle functional map of the process of servicing a bicycle.Figure 1 shows the workflow at P-bicycle for the service of a bicycle. The process begins with the placement of an order by a customer. The service work with the placement of an order with the sales team and specifications by the customer. The sales team prepares a work order that is forwarded to the service section or engineering department, where the order is verified with the order and specifications are verified. Additionally,….

Failure
No one likes to admit failure -- in business or in life. But by understanding why a project failed, one may better prevent the occurrence from transpiring in the organization's future development and management of other projects. Poor communication, internal politics and overrun cost estimations can affect all projects and contribute to an IT project's failure. Of course, such variables can also affect a project regarding a new product's design and Internet-based projects as well. But IT projects that require hardware, unlike Intranets must contend with a number of other issues such as late project deliverables. They also must address increasingly complex issues as organizational security, ease of access and integration with currently existing technical systems. (Chin, 2003) Overlooking any of these variables can lead to project failure.

hen is a project a failure? A project can be considered a failure if it deviates too far from original specifications, doesn't….

Balanced Scorecard
Google's internal business processes are surprisingly informal for a group of engineers. Rather, Google likes to encourage the creative side of their workers, and so there is an emphasis on projects, even where there is no clear objective at the outset. The company also embarks on projects where there is no clear profit potential -- such is life at a company with $50 billion in the bank. The reality is that Google does all of this because it recognizes the importance of intellectual property in its success. The company hires great people, but then it allows them to innovate and perform, and the internal operations are specifically design to remove constraints to innovation.

On the more conventional side of the business, where Google runs the advertising business that makes all of its money, the company does have more formalized business processes. There is still an element of innovation but the….

Setting the Stage for Business Process Improvement
Recently, many top managers have shifted their thinking regarding production. Rather than focusing on quality alone, they have improved their competitive edge by improving quality, increasing productivity, reducing costs, and increasing customer satisfaction. Businesses have discovered that the "best way to ensure external customer satisfaction is to satisfy every internal customer at each step pf the process.

Improving business processes varies from industry to industry. For example, manufacturing companies may want to concentrate on better technology while service companies may be more interested in efficiency.

Regardless of the industry, all companies can benefit from removing barriers that interrupt the flow of work and streamlining processes to reduce waste and lower costs. The best way to do this is through business process improvement (BPI), which is critical in cutting costs and improving competitive strategy.

According to Harrington, one of the most important aspects of implementing BPI is managerial….

Balanced Scorecard
The internal business processes perspective of the balanced scorecard highlights metrics that allow managers to understand how well their business is running. These processes should be tied closely to enhancing financial objectives, and should reflect a high level of congruence with the customer and learning & growth perspectives as well (BSI, 2013).

The organization's mission and vision should be the basis for this analysis. At Cattaraugus ehabilitation Center the focus is on improving patient outcomes and containing costs, so the metrics used in the internal processes perspective should reflect this. The first metric is to improve patient success rates. This has to be defined, but for each rehabilitation case there are specific objectives that are set within the industry based on medical science and industry knowledge. There is some leeway for medical staff to change the measures of success where unique circumstances arise. Thus, the first objective is going to….

improving the organization's internal business processes, and show how they relate to the mission, vision and strategy of the organization.
Three areas where Apple must focus on improving their internal business process include: enhancing the work environment, quality control and research / development. These are important as they will have an impact on the company's mission, vision and strategy. In the case of the work environment, improving conditions will help to lead to better collaboration between employees and managers. It is at this point when critical issues can be identified early and new ideas are shared with executives to make the firm more competitive. ("Internal Controls and Safe Working Environment," 2012)

Quality control is when Apple is concentrating on dealing with design flaws and issues associated with their products. This is occurring because the firm is working with third party providers in China (i.e. Foxxcon). In the past they have pledged….

Internal Business Process Perspective balanced scorecard turns attention aspects organization's operations possibility direct control managers employees.
The balanced scorecard at Duke's Children Hospital

In the context of a rapidly evolving society, the health care sector must also develop new mechanisms by which to keep up with the emergent changes and challenges. One example in this sense is represented by the implementation of business tools and techniques within the act of health care provision.

One relevant example in this sense is offered by Duke Children's Hospital in Durham, North Carolina, which implemented the balanced scorecard to address some critical problems with costs of health care provision and nurse dissatisfaction.

"Between 1993 and 1996 DCH's cost per case increased $4,389, while reimbursement declined, leading to a negative net margin in 1996 of $11 million dollars. During this same period, nurse productivity declined from 80th percentile to the 80th percentile, while patient and staff satisfaction declined….

Once the company has an order, it takes time before the balloon can be constructed. A dedicated team of designers must draw up plans and create a computer model. This can take a considerable amount of time, so the production team must be able to work fast to complete the project on time. The sewers cannot even begin until templates are made and cloth is cut. The cloth is even carefully inspected for defects before the cut panels make their way to the sewers. The artwork can be applied in various ways. Sometimes, the designs are dyed into the fabric and other times it is airbrushed or stuck on with adhesive. During this time, the basket, rigging, and burners are constructed in separate process, and then the final balloon comes together with the help of the Engineering Department. None of this would be possible without the Purchasing Department who….

internal business process perspective balanced scorecard turns attention aspects organization's operations possibility direct control managers employees. Here a summary approach: Niven, P. (N.D.) Internal Process perspective.
The balanced scorecard at the Duke Children's Hospital

The change process at Duke Children's Hospital was decided upon as the healthcare institution faced severe challenges. Its operational costs were increasing while its revenues were decreasing. Issues had been raised about eliminating specific programs and reducing the palette of services offered. The levels of productivity on the part of the staff members were decreased, as was their satisfaction and the satisfaction of the patients.

In addressing these issues, the managerial team at the hospital focused on the integration of the clinicians and administrators in a strategic manner, with the aid of the balanced scorecard. As a result, the revenues increased and the net margin of the hospital increased by $15 million. Employee satisfaction also increased to now reveal….

Internal usiness Process
In 1996, Duke Children's Hospital was facing tremendous challenges associated with a reduction in the number of Medicaid reimbursements that they were receiving from the government. To deal with these issues, the balanced scorecard approach was implemented at the facility. This is a tool that allows executives to effectively determine the various risks facing the business by looking at a number of elements to include: the financial, the customer, the internal organization and learning / growth. During the process of implementing these changes, the hospital followed on all encompassing approach. This helped to bring the various staff members into the strategy, which reduced the amounts of animosity surrounding any kind of proposed changes. Once this occurred, is when the staff and managers were working together to deal with these issues. ("alanced Scorecard asics," 2011) (Meliones, 2001, pp. 21 -- 29)

Analysis

The hospital focused on three key areas of their….

e-engineering this process has taken on added urgency given the economic uncertainly in many nations of the world today. There are companies today using Six Sigma methodologies to understand how they can be more effective in capturing, escalating and closing on leads. The challenge from a re-engineering standpoint is that ownership of the lead management and escalation process is often shared (Thomas, 1996). In redefining this process, it is critical for single points of accountabil8ity by each step in the process be mapped, assigned and measured. The critical link in this process is measurement over time and improvement in performance based on accountability and clarity of roles. e-engineering lead management is as much about changing a company's culture as it is about changing a process itself. For lasting change to this process to occur after re-engineering is complete, senior executives must champion change and illustrate through their actions that….

Jeston and Nelis (p.4) Business Process Management abbreviated as BPM is a style of looking at business processes present in an organization and then controlling the processes. BPM is an efficient methodology that an organization can employ especially in times of crisis. The organization can use BPM to ensure that certain processes are effective and efficient. Using BPM will result in more cost effective and better organization. The term BPM refers to how an organization studies, identifies, changes, and monitors its business processes to ensure the processes are running smoothly. BPM should not be conceived as a process, but rather as a business practice, which encompasses structured methods and techniques. One should note that although there are technologies that perform this activity, BPM is not itself a technology. BPM is not a onetime exercise. It is a continuous evaluation of a business's processes and taking actions in order to….

Lessons Learned From the alanced Scorecard Implementation at AE
AE Systems competes in several of the most complex, capital- and knowledge-intensive areas of the aerospace and defense industry making each of their product lines and divisions highly dependent on accuracy, efficiency and quality management. For AE Systems, ensuring exceptional orchestration of each aspect of a project is essential for their growth and continued viability as a business. From their aerospace product lines to the defense-related product lines that include components, assemblies and subassemblies, the tighter the coordination across each of the divisions that comprise AE, the more successful the company operations. With each of the divisions lacking coordination and not being synchronized with each other, AE was beginning to fall behind competitors while seeing their performance to existing contractual schedules also slip (Murby, Gould, 2005). With the business units lacking integration and drifting apart, senior management chose to implement the largest….

Management
To improve quality of businesses processes, organizations may decide to pump in more resources or even change their process structures. Organizations that engage in such activities face myriad challenges. Some of these challenges impact their operations either positively or negatively. Adding more resources or changing process structures impact process effectiveness and efficiency (Kroenke, 2013). Adding more resources to organization businesses processes that have efficiencies of scale make such organization's processes more efficient. Entities having no scale efficiencies will suffer reduced efficiencies if more resources are by any chance added to their processes. It is advisable that more resources are added if they make the process more effective (Kroenke, 2013). Organizations that have changed their process structures have realized improved efficiency and effectiveness. Changing business processes can also result into reduced work hence reduced costs. However, there are instances when changing organization's business processes have resulted into increment in cost….

Brainstorming Thesis Statements

Thesis Statement 1: The implementation of Amazon Business automation technology empowers businesses to streamline operations, reduce costs, and enhance efficiency.

Thesis Statement 2: Amazon Business automation technology transforms the digital skills landscape, requiring businesses to upskill their workforce and embrace emerging technologies.

Thesis Statement 3: The adoption of Amazon Business automation technology necessitates a comprehensive understanding of its capabilities and potential limitations to maximize its benefits and mitigate risks.

Feedback on Your Thesis Statement

Thesis Statement: Investigating Amazon Business automation technology and its impact on the digital skills required in the modern workplace.

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Your thesis statement is clear and concise, capturing the essence....