Instead, the better service recovery strategy was to focus on what empirical research suggest is most critical to British airline passengers, and that is the managing of customer request/fault scenarios (Lorenzoni, Lewis, 2004). Providing 15.000 credited miles on the Virgin Atlantic Flying Club is three times the amount of miles flown on the leg of the flight being complained about. This is payment for not only the flight but

In this case, the authors say not much is understood in terms "…of how it support for knowledge management practices in organizations affects the development of TMS (transactive memory system) (Choi, et al., p. 855). In this research, the trio of researchers have come up with several interesting findings relative to the impact of information technology. Indeed, after researching 139 technology teams (743 individuals) in South Korea, they learned that:

Global Business When businesses go international, they have to operate in a more competitive, uncertain, and risky business environment. The forces present in the Global environment bring a number of challenges for the businesses; making it more difficult for them to maintain their market share, enhance profitability, and keep the customers satisfied (Cherunilam, 2007). To compete successfully and ensure a sustainable future in the international markets, business organizations have to analyze

Italy is a cultural hub of gender identity where issues of feminism and masculinism have been deeply entrenched for many years. For centuries Italy has been considered a more masculine country, though the majority of work documented related to masculinism actually is sparse. Issues of feminism and masculinity has surfaced in the workplace, where naturally access to issues such as equal employment and technology have surfaced. Gender inequality issues in

DK's BBQ Restaurant Improving Sole Prop Business DK's BBQ Restaurant DK's BBQ Restaurant Business organizations have to keep themselves abreast of the changes in their business environment. In order to sustain in a challenging environment and achieve competitiveness in the industry, they have to ensure operational excellence and superior financial performance with each passing day (Attaran, 2004). With the evolution of Globalization and rapid advancements in the field of Information Technology, businesses find it

A favorite target for conspiracists today as well as in the past, a group of European intellectuals created the Order of the Illuminati in May 1776, in Bavaria, Germany, under the leadership of Adam Weishaupt (Atkins, 2002). In this regard, Stewart (2002) reports that, "The 'great' conspiracy organized in the last half of the eighteenth century through the efforts of a number of secret societies that were striving for