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Crisis communication is the official reaction to a business or industry situation that runs the risk of escalating intensity, falling under close media or government scrutiny, interfering with the normal operations of a business, jeopardizing the positive public image presently enjoyed by the company or its officers, and damaging a company's bottom line in any way. Usually falling under the domain of public relations, a crisis communication plan is essential for any business, large or small, since one can never predict when a crisis may hit an organization.
Crisis communication will become more important as technology continues to advance in the future. During a crisis, a company needs to be able to:
espond quickly to the mainstream media, social media, and the Internet
Calm upset employees, clients and officials
Minimize damage to their reputation and their ability to continue to do business once the crisis is over.
Crisis communication is…… [Read More]
Communication is an essential component of effective crisis management. This is especially the case in a situation where the basic needs, health, and lives of thousands or even millions are at stake. In a situation where the water supply is at risk, for example, it is essential to establish a communication plan as soon as the risk becomes known. In this way any preventable cases of illness or death can be mitigated. When the risk of water supply contamination by a biological agent becomes known, for example, the main requirement is to communicate this to as large a proportion of the affected public as possible while minimizing the risk of panic or false information. To do this effectively, a sequence of risk-related communication needs to be implemented, including the choice of a risk communication team, communication to the public via the press and via information technology.
The first…… [Read More]
Crisis Communications for Globecell
Selection of Communications Channels
Effects on the Brand, Customers and Broader Business Environment
Online Strategy Definition
ecommendations and Future Direction
In any public relations crisis it is best to always err on the side of safety for customers first, seeking to re-establish credibility and win back the trust lost. Credibility is the currency that crises are paid for with (Duke, Masland, 2002). Trust has to be earned and kept to win back the confidence of customers, and that is the objective of this crisis communications plan for Globecell. As social networks are amplifying and at times exaggerating the severity of this issue, industry analysts, bloggers and industry influencers need to be contacted and debriefed on this crisis. Prior to that however, a thorough investigation of how key components from suppliers made it through quality assurance and supplier audits needs to be completed. It is the intention…… [Read More]
Crisis Communication: Overcoming Barriers When Crafting an Effective isk Communication Strategy
When a disaster strikes, there is no time for planning, and what is already in place must therefore suffice. One of the most important factors to emerge from the aftermath of Hurricane Katrina was the need for more effective communications between the relief agencies, U.S. military and civil law enforcement. Effective communications between these agencies and the people that needed help was clearly required but the implications of this failure were played out in the international media and calls for reform have become increasingly louder in response. To determine what could have been done differently to ensure that effective crisis communications were in place, this study provides a review of the relevant peer-reviewed literature to determine the background of the problem and what the experts are advising, followed by a summary of the research in the conclusion.
eview and…… [Read More]
Crisis Communications: An Examination of the SARS Outbreak and Implications for Communications
The SARS outbreak of 2003 presented a definite crisis for the Centers for Disease Control. Not only was the potential for an epidemic a matter of immediate practical concern, but the organization had to deal with inaccurate and incomplete information coming from China (where the outbreak originated), a lack of knowledge regarding he disease itself, and other complicating factors that limited the avenues of action that could be taken. The communications aspect of this crisis was especially important, as it was only through proper public warning and education that the outbreak could be effectively controlled and a true epidemic avoided, while at the same time the reputation of the CDC was at stake. The following pages will examine the communications implications of this crisis.
Identifying the Crisis
The SARS crisis is not easily defined according to the categories…… [Read More]
crisis communication policy and strategy for GCCPL
In personal and in professional life, often times it's not the contents of the crisis which matter so much, but they way in which the professionals who are in charge of it handle the particular crisis. Thus, it's not the scandal or the catastrophe which matters so much, but the method in which the scandal or catastrophe is responded to. The response is what showcases the level of integrity and professionalism inherent (or lacking) within a particular organization.
An immediate response is what is expected of everyone. Given the speed at which information is conveyed and disseminated this day and age that is the minimum expectation for all parties involved. However, not responding quickly enough also presents a formidable danger as well. "If a company does not respond rapidly, that weakness will also be spread rapidly and will be dissected again…… [Read More]
This second violent incident forced Stoops to take a harder stand against one of his most popular players and suspend him."
Sooners used a crisis management plan to deal with the university's decision, in an effort to prevent bad publicity for the school and the team (Forde, 2004). The following describes how the university handled the crisis the day before it hit the newsstands. In the early afternoon, OU issued a release saying that it had suspended Dvoracek indefinitely and replaced him as captain. The action had been implemented by coach Bob Stoops a few days earlier, but it wasn't made public until the day before the weekend Oregon game.
The school was prepared for the news to create a major rise across the state, starting with the evening newscasts (Forde, 2004). However, the situation did not end there, with the university's release and a canned statement from Stoops. In…… [Read More]
communications in a business setting compromise the work of that business, a solution must be found for the benefit of the company and of all who work there. Problems can arise when employees whose tasks require written communications skills are deficient in those skills. Problems can arise also when employees are expected to both understand and explain matters verbally and nonverbally.
The cure for the first problem could be as simple as sending the employee in question for writing instruction.
The cure for the second is, however, much less straightforward. The problem might arise because of the use, or misuse, of strategic ambiguity either by the employee exhibiting the problem, or by managers and colleagues who deal with her. Or it might be caused by an unrecognized personal problem of the employee, for example, a drinking/drugs problem or a cognitive disability of short or long duration. This paper looks at…… [Read More]
In August 2016, the state of Louisiana experienced catastrophic flooding, specifically at Baton Rouge and Lafayette areas. The flooding, rated as the most terrible natural disaster since the 2012 Hurricane Sandy, resulted in 10 deaths and destruction of property worth billions of dollars, leaving thousands of residents homeless. The situation presented a major crisis for organizations mandated with disaster response, particularly the Federal Emergency Management Authority (FEMA). Many agencies and people have criticized FEMA for not attending to the disaster with adequate urgency, as well as for its failure to warn the residents adequately prior to the storm. Such criticism often puts the reputation of disaster response organizations at stake. FEMA may be subject to greater public pressure, leading to internal reorganization and even dismissal of some officials.
Public Health and Safety
In February 2016, Johnson & Johnson, a multinational firm involved in manufacturing medical devices as well…… [Read More]
Argenti raises many sound points regarding the proper protocol during crisis management. The bulk of chapter ten demonstrates a sound understanding of how crises unfold, and how every crisis is different. While this is true, there are still strong areas of overlap among crises. "Few circumstances test a company's reputation or competency as severely as a crisis. Whether the impact is immediate or sustained over months and years, a crisis affects stakeholders within and outside of a company" (Weiner, 2006). In such a case, clients cancel orders and cancel subscriptions. Employees start asking questions or worse, quitting. Competitors start circling like sharks and government agencies and other regulators often start knocking, with attorneys at their heel (Weiner, 2006). Given all the aggravated circumstances connected to a crisis and the variety of ways that any potential crisis could be handled, Argenti makes a continually strong and pervasive argument about…… [Read More]
The last decade has been riddled with crisis on the global as well as domestic scale. Crisis on many fronts have been noticed for instance natural calamities, terrorism issues, scandals, technological issues and financial disarray. Even so, most leaders aren't fully up to the task in terms of leading a company or society, in general, out of a crisis successfully. Experts at the start of this decade went hand in hand to eliminate the Y2K bug, which became the first Internet crisis. On September 11, 2001, the terrorist attacks in New York City on World Trade Center threw U.S. off balance. Next, the Katrina Hurricane struck with full vengeance in the gulf region which tore apart communities as we know it. The Tsunami of 2004 was another tragic event which rendered millions of people homeless. Last but the not the least, the recession of 2008 shutdown major corporations…… [Read More]
Case Study 2 is about Mr. Jones, the "fragile adult." ecently, a neighbor has brought attention to a case involving Mr. Jones and has asked for a crisis worker to help. Mr. Jones is an elder who lives alone, but whose son has been seen occasionally visiting. The neighbor and Mr. Jones go have coffee together regularly, but Mr. Jones has not wanted to meet in two months and no longer invites the neighbor inside the house. The neighbor claims that there are new bruises on Mr. Jones's face. The crisis worker should employ the ABC model in this case.
The ABC method of crisis intervention is a three-stage process for a brief and focused procedure. Although there are three distinct steps, the text points out that it is sometimes necessary to use the interview components of each step at any time in order to achieve goals (p. 2).…… [Read More]
Communication in Organizations
Define organizational culture and provide analysis of organizational culture relating to role, power, people and task culture as discussed by Charles B. Handy (1994) "Understanding Organizations"
Organizational culture is many things including the values and behaviors an organization and its members adopt to create the environment in which they work. esearchers have struggled for decades to define organizational culture as one thing or another. They have also worked diligently to define what skills or components are necessary to promote a successful 'culture' within an organization. To understand how organizational culture can benefit any enterprise one must first define organizational culture.
Organizational culture is defined differently depending on who you talk to. There are several consensus opinions however about what organizational culture includes. Organizational culture includes the morals, values, beliefs and strategies a firm and its employees or managers adopt to conduct business successfully (Bonache & Cabrera, 1999).…… [Read More]
Crisis Negotiation Team
Our organization has been provided funding for a crisis negotiation team. There will be several roles within this team that will need to be filled. The team will be composed of three to five people; the FBI recommends two people as a bare minimum however generally there is a bare minimum of three people required (McMains & Mulins, 2010). The team members must be able to perform many roles within the team. Some of the tasks that will be required include (McMains & Mulins, 2010):
Gather intelligence about the incident, the hostage taker, the hostages, etc.
Develop tactics that will defuse the incident, influence the hostage taker, and reduce the risk of loss of life.
Establish communication with the hostage taker.
Record relevant intelligence information.
Keep a record of the negotiations, including demands and promises.
Coordinate and communicate with incident commander and tactical…… [Read More]
Leaders who are fluent in crisis management are not afraid of crises because they have engaged in the necessary planning and preparation, have a number of coping skills to deal with a variety of scenarios, and are skilled at turning potential negatives into positives. They are adaptable, and can quickly readjust strategies to suit present needs, rather than remain stuck in one specific plan for the future.
Another critical aspect of effective crisis leadership that also has applications in day-to-day leadership is the need for participatory strategies, to get all members of the organization 'on board' with the leader's plan. Participatory leadership requires soliciting input from different members of the organization to create a holistic plan of attack, and draws upon a variety of perspectives, avoiding tunnel vision. Using participatory strategies increase organizational members' sense of investment and 'buy-in' with a crisis prevention or management plan. It might be protested…… [Read More]
Communication Management and Organizational Change
Communication management in the organization and most specifically in the organizational change environment is critically important. The work of Heathfield entitled "Communication in Change Management" state that it is impossible to "over-communicate when you are asking your organization to change." (2011, p.1) According to Heathfield, there are four critical components of effective communication as follows:
(1) The person sending the message must ensure that the message is presented clearly with great detail and that the message be perceived as containing integrity and that the message be authentic;
(2) The individual reading the message must make the decision to listen and to ask questions to ensure clarity and finally must trust the message's sender;
(3) The method of delivery must be chosen as appropriate for the context and for the needs of the sender and receiver of the message;
(4) The message content must resonate and…… [Read More]
Communication and Leadership
hat makes a great leader? How is a great leader made? There is no single answer to that question because there are as many different kinds of great leaders as there are problems in society that need to be overcome. hile certainly it is true that many important and effective leaders share a number of the same qualities, it is also imperative to remember that each leader has different challenges that face him or her because of the particular historical circumstances that call that person to be a leader.
This research proposal maps out a plan to study the ways in which African-Americans become leaders in the United States today, looking at the struggles that they have to overcome in terms of the general level of background racism that still exists in this nation. But this is certainly not a research project designed to cast pity on…… [Read More]
Crisis at Footwear International
A multinational shoe manufacturing company has been accused of deliberately designing a shoe with an insole that is offensive to Muslims. Footwear International consists of a number of companies that are semi-autonomous with regard to operations, and are governed by boards of directors that include local business community members. The Footwear International company in Bangladesh experienced severe criticism from local activist student groups who interpreted the design of an insole to include the name of Allah. Further, the students charged the manufacturing company of being owned and financed by Jews, and somehow linked the entire episode to Salman ushdie. The designer of the shoe -- a devout Bengali Muslim who does not speak or read Arabic -- declared that the pattern integrated into the insole design was inspired by Chinese temple bells that she purchased. Further, the insole design had been considered and approved…… [Read More]
Memo to Support the Adoption of Active Listening
Medical Practice Staff
Active listening may offer a great deal of potential to increase the effectiveness of communication which takes within the practice, creating increased clarity and reducing the potential for misunderstandings, especially with patients who may be emotional or find communication difficult. esearch by Street and Haidet (2011), looked specifically at communication between doctors and patients, and found frequent significant gap between physicians' perception of the patients' health concerns and actual beliefs and concerns, creating the potential for misunderstanding. Factors that were attributed to the problem were presumptions and communication issues between the two parties. While this research looked at doctors, other authors have extended this to different healthcare professions, applying to both patient and peer communication (Propp et al., 2010; Beam et al., 2010).
Active listening is a technique which the listener in the…… [Read More]
2. elational Dialectics Theory
elational dialectics theory is defined as an "interpretive theory of meaning-making in familial and non-kin relationships" (Baxter a.L., 2008). The dialectical process of thinking increases in a major manner our general view of the conceptual framework on life and relationships that we form in life. Through the dialectical view, we are able to see what we could not see before in relationships, as well as seeing afresh the things that we saw at a surface level. The theory is very instrumental in crisis or conflict solution and mediation between two conflicting parties.
The dialectical theory has employed four approaches mainly in solving dialectical tensions described as follows:
(a). Totality; which recognizes that contradiction is part and parcel of the human existence and cannot be understood in isolation. It says that dialectics are related intrinsically to each other. Therefore there is a great interdependence of people in…… [Read More]
A stronger argument would have galvanized one or both of these groups. The group should have been identified and an argument developed around some sort of common trait among the group members.
One of the most glaring weak points of this argument is the lack of conflict. The author fails to convey a sense of outrage about the status quo that he feels needs to be changed. There are no entrenched interests that must be dislodged. Without this sense of conflict, no solution either disruptive or constructive can be proposed. This perhaps is why the solution proposed at the article's closing is so uselessly vague -- there is no conflict to be resolved so no particular need for a strong resolution to be called for.
Instead, this argument is effectively egocentric. The author apparently wants something changed, but does not take the time to inform the audience about the issue,…… [Read More]
In 2000 legislation was presented by Ralph Klein to the legislature, demanding that provinces be permitted to allow private hospitals. That same year, more budget cuts slammed the health systems, when the "Federal udget offers 2 cents for health care for every dollar of tax cuts." (Health Coalition) in 2002 the Romanow Royal Commission on the Future of Health Care in Canada was created to investigate the health-care situation in the nation and to foster (and witness) public discussion on the subject. Their report was presented in Ottawa towards the end of the year, and in 2003 some of its suggestions regarding intelligent use of federal funding were implemented. The commission, in general, supported the continuation of universal care. However, the 2003 "Health Accord" did not include any ruling against the use of federal funding contracted out to for-profit institutions (a situation that some critics claim is part of the…… [Read More]
Role of Communication in Crises
"In crisis management, the threat is the potential damage a crisis can inflict on an organization, its stakeholders, and an industry. A crisis can create three related threats: a) public safety; b) financial loss; and c) reputation loss" (Coombs, 2007).
Good quality communication is among the most vital components of any good organization -- at any moment, in good or bad times. But during a crisis, good communication becomes even more pivotal to helping solve urgent problems. ithout a well-thought-out, professional understanding of the media and how its coverage of the crisis will unfold, the company is at the mercy of a potentially harmful and very negative image. This paper delves into the importance of good communication management in times of crisis and offers an analysis that any company should pay attention to well before any crisis happens.
The Literature on Communication in Times of…… [Read More]
With this position, she gained a wide variety of skills in many different areas of P such as corporate reputation, product marketing and placement, crisis communications, employee communications and social marketing. She says that some people get frustrated at the beginning of a communication position because of all the administrative and coordination work.
With the changes that are rapidly occurring across the world, crisis communication is an area that is growing in importance. All organizations are vulnerable to crises, from an oil spill or 9-11, to Enron and Worldcom, the Asian Tsunami Disaster, Hurricane Katrina and Virginia Tech killings. Organizations have to be prepared for the very worst and have an emergency plan in action for handling all areas of communication.
In a "crisis document audit," they look for a failure to address the many communications issues related to crisis/disaster response. Organizations do not understand that, without adequate communications: Operational…… [Read More]
By using this type of planning, any company can simulate what would take place in a crisis, and can determine what would be done if it were to actually occur. The old adage of "practice makes perfect" may seem very cliche, but there is some truth to the statement. Even though no company wants or expects to have a crisis in it or technology, the companies that are truly prepared for just about every eventuality will be the companies that have the smallest amount of damage based on the significance of the crisis that takes place (Dezenhall & Weber, 2007). A contingency plan has to stipulate who will perform what activities, so that there is no confusion about that issue during a crisis. This is especially true with a spokesperson, because there should only be one person who is designated to speak for the company and who will provide information…… [Read More]
Library- Health Literacy and Communication Skills
Wurz, A., Nurm, U. K., & Ekdahl, K. (2013).Enhancing the Role of Health Communication in the Prevention of Infectious Diseases. Journal of Health Communication: International Perspectives, 1566-1571.
In spite of awareness of health communication's significance in preventing disease, there was a clear knowledge gap in terms of nature and extent of its utilization in Europe for supporting infectious disease control and prevention. The ECDC (European Centre for Disease Prevention and Control) decided to bridge this gap by commissioning a group of universities, in the year 2009, to perform a research project, Translating Health Communications, lasting 3 years. Project outcomes comprise two key areas: (a) preliminary information collection for providing insights into current application of health communication tasks for preventing communicable disease in the EEA (European Economic Area) and European Union and (b) knowledge synthesis evidenced by applying and using health communication techniques. This article…… [Read More]
Johnson & Johnson's Tylenol Crisis
Johnson & Johnson is an American multinational company headquartered in New Jersey and produces pharmaceutical, medical devices, and consumer packaged goods. In early 2016, the company experienced a crisis relating to the safety of its products i.e. Tylenol. Tylenol has traditionally been one of the most effective over-the-counter products for many customers, especially in the United States. In the recent product safety crisis, Johnson & Johnson was ordered by a jury to pay $72 million following the death of a consumer because of the use of its talcum powder (Picchi par, 2). In addition, the company faced an extra 1,200 cases relating to the safety of its Tylenol products, particularly talcum powder. The obvious early warning signs of the crisis was the relatively poor measures for handling of the Tylenol poisonings. hile the firm responded quickly to the death of seven people who utilized its…… [Read More]
Part I: Description of the Organization
Tesla is a niche-market company organization that manufactures electric vehicles and batteries to advance the green energy movement in the modern world. Guided by the vision of the CEO, Elon Musk, Tesla began its car business by provided luxury brand vehicles under two models, the Tesla Model X and the Tesla Model S. Recently, the company has been working on mass production of a lower-priced brand, the Tesla Model 3, for consumers not in the market for luxury vehicles. Tesla’s mission statement is: “to accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible” (Tesla, 2013). At the core of its business is the concept of providing a product that promotes sustainability and that does not rely upon the burning of fossil fuels for vehicle transportation. Tesla’s electric vehicles are battery powered rather…… [Read More]
Domino's Pizza Crisis And The esponse
With the growth of the social media, many organizations have found themselves on the receiving end from careless social media users and even some accurate documentation of faults within the organization have as well found way into the social media world. Domino's Pizza was a victim of brand attack in April 2009 when two employees of one of their North Carolina stores made a video of themselves doing despicable and unhygienic things with the food to be delivered to clients as seen on the video still found on youtube (Householdhacker, 2009). The video went viral on the internet and the criticism started coming in fast. The Domino manage had to do something about the entire saga in order to retain their market share and also to recapture the customer confidence by depicting this as an isolated incident. Domino's effectively managed to put this crisis…… [Read More]
Intensity is directly correlated due to what E.coli poisoning does to the individual affected by it. Symptoms of E. coli include stomach cramps that may be severe and diarrhea that may turn bloody within one to three days. E. coli sometimes can lead to complications including kidney failure. (MSNBC, p.2) the response by the government is a massive recall of the tainted product, and news reports to let product consumers know that there is cause for concern and a need to be aware of current product conditions. If this were a shipment of tainted meat to a store in somewhere, Al. there would only be a need for local officials to make a small recall and deal on a local level. This directly correlates to the model.
Kim, & Lee, (2001). Handbook of Crisis and Emergency Management (1st ed.). New York, NY: Marcel Dekker, Inc..
MSNBC.online (2007, 06/09/07). Meat…… [Read More]
communications skills to solve problems they are likely to encounter in the workplace.
Communication is the process of sharing information, expression, feeling, and thought between two or more people. Effective communication plays an important role in the organizational development, and communication forms an important constituent of every aspect of an organization. To maintain good working relations, it critical for the entire workforce to communicate with one another to enhance coordination, as well maintaining good working relations.
Evidence of communication skills is the ability of an individual or business organization to persuade and negotiate within business environment. Persuading and negotiating is one of the important aspects within business environment. Arriving at a concrete agreement within a business environment involves using effective communication skills. Persuasion involves ability to convince others to reach appropriate course actions, while negotiating involves ability to reach a mutually satisfactory agreement.
Evidence of communication skills is…… [Read More]
Crisis negotiation is a procedure used by law enforcement to communicate with individuals who are threatening violence. They include violence in the workplace, stalkers, barricaded subjects, individuals threatening suicide, and hostage takers. In the past several decades, the concept of crisis negotiations has been described as the most important development in police psychology and law enforcement. Actually, various law enforcement agencies have been using crisis negotiations techniques in response to kidnappings, critical incidents, hostage or barricade conditions, and personal crises. Based on recent trends, the use of crisis negotiations by law enforcement agencies have continued to grow since its inception in 1973. The main purpose of crisis negotiation is to develop rapport through establishing communication to gather intelligence regarding individuals' threat of violence.
Types of Situations that equire a Crisis Negotiator:
There are various types of situations that may require the use of crisis intervention procedures through a…… [Read More]
S. wanted Europe to respect its boundaries, but had no intention of respecting Europe's:
Imagine, Mr. President, what if we were to present to you such an ultimatum as you have presented to us by your actions. How would you react to it? I think you would be outraged at such a move on our part. And this we would understand…Our ties with the Republic of Cuba, as well as our relations with other nations, regardless of their political system, concern only the two countries between which these relations exist. And, if it were a matter of quarantine as mentioned in your letter, then, as is customary in international practice, it can be established only by states agreeing between themselves, and not by some third party. Quarantines exist, for example, on agricultural goods and products. However, in this case we are not talking about quarantines, but rather about much more…… [Read More]
Public service organizations and other large bureaucracies with hierarchical structures depend on technology for effective communications. Those communications do need to be guided by protocol that reflects the overall mission, values, and goals of the organization, to prevent ethical infractions, and to preserve chains of command. However, the constraints of bureaucratic communications procedures and protocol can be perceived of as stifling interagency cooperation. The communication barriers that prevent effective interagency cooperation are not necessarily linked to technology, nor even to rules and protocol, but rather to typical communication barriers like ineffective encoding and decoding of messages and their meanings (Widhiastuti, 2012).
Technology can be used to break down communication barriers while improving the outcomes of existing communication breakdowns. For example, technological tools can be used to create transparent and open forum discussions that allow for multilateral discussions. Technology also permits asynchronous communications, which prevent hasty information decoding and therefore prevent…… [Read More]
Moreover, we conducted a non-invasive approach in which we emphasized that the firm already had the rudiments of data governance in place, and simply needed assistance in formalizing the management of the accountability of data since its principle need was providing a transparent method of data lineage.
This communications process of meeting regularly with upper level management proved to be successful in the long run, because we were able to address their concerns as soon as they arose, as well as keep them updated regarding our projects. Despite our efforts to plan as conscientiously for this project as we could, however, my team and I still encountered an instance or two of feature creep, "unforeseen requests for additions and changes that are outside the project scope" (Gube, 2008). According to the circumstances, these instances were actually quite understandable, as one of the top executives wanted to make a last-minute switch…… [Read More]
Obviously, those situations include survivors of ditches and crashes, but equally important is the degree to which cell phones offer solutions to flight emergencies.
Salven acknowledges that cell phone use of this nature is specifically prohibited by FCC restrictions but relates the views of an FCC spokesman who relates that.".. The FCC isn't aware of any enforcement action having been taken against pilots using cell phones in emergency situations during the past 30 years." Salven describes situations such as cell phone communications between pilot and controllers necessitated by emergency conservation (i.e. shutdown) of electrical power caused by acute ammeter discharge in flight.
Equipment, Flight Hours, and ule Priority Ambiguity:
The other components of emergency communications relate to the relative capability of equipment to prevent emergencies (particularly on the ground), various factors capable of reducing the efficiency of pilot responses to emergencies, and the inherent ambiguity and even apparent contradictions in…… [Read More]
Measure Interdisciplinary Critical Incident Verbal eports by Jacqueline Guhde
The research article, "An Evaluation Tool to Measure Interdisciplinary Critical Incident Verbal eports" by Jacqueline Guhde (2014) discussed and explored the use of an evaluation tool in assessing the communication effectiveness of nurses when relaying patient problem information to physicians in the hospital setting. In the research article, Guhde discussed the relevance of such an evaluation tool in improving effectiveness of communication between nurses and physicians. Further, the author also explained the rigor in analyses applied in the development of the evaluation tool, particularly on the reliability of scoring among assessors, which ultimately determines if effective communication was achieved or not.
The evaluation tool was developed based on a mix of simulation through tape-recorded cases and actual practices and assessed through content validity and inter-rater reliability (I) tests. The study's design is appropriate especially for the intended audience or users of…… [Read More]
Telecommuting is the act of periodically working out of the main office, one or more days a week either at home, or at a telework center. (Avery and Zabel 2000, 82) The concept of telecommuting was created by Jack Niles as a result of the oil crisis of the 1970's. Niles felt that telecommuting would be a good way of eliminating the daily commute and preserving energy. Nile eventually found that telecommuting could be beneficial to workers and employees.
The research found that the benefits of telecommuting include increased productivity, improved familial relationships and decreases in absenteeism. Increased productivity is derivative of the fact that workers have fewer distractions and are able to complete tasks on their own time. We also found that telecommuters had increased job satisfaction and increased motivation.
A major hindrance to the implementation of a successful telecommuting strategy is the lack of effective communication technology. In…… [Read More]
Communications -- Personal Statement
Say the word 'communications,' and immediately people think of the written or the spoken word. They think of a page of newspaper, a conversation with a friend. But corporate communications encompasses so much more than merely the verbal exchange of ideas.
Corporate communications is kinesthetic. Through my work at my current place of business, Alcoa I communicate by email to all Alcoans worldwide, regarding the Earthwatch program, including its guidelines and the application process. Earthwatch expeditions are hands-on efforts designed to add to the knowledge of Alocan personnel to give them personal knowledge of the different needs that must be met to build a sustainable future. My communication efforts for this program are personal as well as technical, and facilitate the communications process between employees on a personal level, and for the fifteen individuals ultimately chosen to become a part of the program, on a physical…… [Read More]
Crisis management refers to the process of comprehensive risk assessment and strategic planning. A Community Emergency Response Team (CERT) provides proactive strategies for mitigating risk and managing crises through effective mobilization of human, financial, and technological resources, coordination of different support agencies and allies, and the implementation of recovery and response missions. There is no one central crisis management protocol, for each organization or community will have its own specific risks and resources (“Crisis Management and Emergency Response Plans,” n.d.). The CERT team works within the parameters of its community contingencies.
Emergency management refers to specific plans for responding to specific emergencies. While not all emergencies can be fully planned for, and unexpected situations will arise, CERT teams are trained and equipped to provide emergency management services for preventing fatalities, minimizing injuries, reducing loss and damage to property, reducing the environmental hazards resulting from an emergency, and…… [Read More]
However, the lack of internal communication, particularly as to underground communication, is a leading cause of the Sago Mining crisis.
y lack of underground communication, it is meant both a lack of direct communication between the rescue teams and the trapped miners and a lack of scientific communication as to the actual conditions of the underground mines and the ability of the rescue teams to go into the mines for the rescue. If there would have been updated technologies implemented into the mines prior to the explosion, the disaster could have been avoided. Underground communication capabilities would have made it possible for the rescue teams to communicate with the trapped miners, allowing for a more efficient finding of their location and the ability to guide them to a safe area of the mine. Underground communication between the mine's condition and the rescue teams would have allowed for the rescue process…… [Read More]
Although interpersonal and group level communications reside at a lower level than organizational communication, they are major forms of communication in organizations and are prominently addressed in the organizational communication literature. Recently, as organizations became more communication-based, greater attention was directed at improving the interpersonal communication skills of all organizational members. Historically, informal communication was primarily seen as a potential block to effective organizational performance. This is no longer the case is modern times, as on-going, dynamic, and informal communication has become more important to ensuring the effective conduct of work
It is also widely accepted that top managers should communicate directly with immediate supervisors and that immediate supervisors should communicate with their direct reports. In regard to issues of importance, top managers should then follow-up by communicating with employees directly. The Communication Accommodation Theory supports this rationale. In terms of supervisor-employee communication, one researcher argues the difficulty of trusting…… [Read More]
Integrated Corporate Communication (ICC) and Corporate Communication (CC)
The established limitations are severely customized by globalization: the size of the company (where there is not a major link with the area of the performance, delocalization and outsourcing and being dependent on the network), design of the product and sales (where the relation with the competitors may be competitive cooperative) somewhat similar to the frequency of motor industry), competitive relations of space-time, the consumer models (which is focused with a turn down in the analogical media. The increasing significance of digital media and internet is also included. The most important of them is the advertising of television and the television itself); the importance of communication in the competitive environment, less protectionist measures of the economic systems, open spaces of competition, complex differentiation (Walther, 2007).
The incorporation of the global markets struggle to remove the inert environment and change them with the…… [Read More]
International disasters including natural disasters pose a number of simultaneous challenges. Communication is an essential facet to life and particularly in life threatening situations, such as in disaster situations. Effective and stable communication is very important in providing support to people in need or danger during disastrous events. There are a variety of potential threats to communication during disasters; threats are contingent to the type or nature of the disaster, the severity of the disaster, the location of the event, and the duration. In disastrous events, there is a strong possibility that communication will be compromised, damaged, or temporarily inaccessible. Communication on the ground where the event occurs has a greater potential for damage and inaccessibility. The paper will explore the challenges international disaster agencies face regarding communication during disasters. eferencing a modern example, the paper will examine general and specific challenges in communication during phases of…… [Read More]
Evidence of this can be seen with the company being slow to provide information, on the total amounts of oil that are leaking into the ocean and the various restrictions that they have placed on media coverage. (Lack of Transparency Afflicts Oil Spill Response 2010) This problematic, because when there are restrictions and the company is slow to release information, it appears as if they have something to hide. At which point, the public will become furious with the company, from their perceived unwillingness to cooperate. This could have negative political fallout, as various Congressional Committees and regulators will demand all documents relating to the spill. Once this take place, it sets the stage for an ugly showdown with Congress and the White House. Where, they could seek to force the company to disclose more documents and engage in criminal investigations, as these actions give the appearance that executives are…… [Read More]
Stalemate to Crisis" and "he Imperial Republic."
Questions From "From Stalemate to Crisis" and "he Imperial Republic"
Brinkley, Alan. (2004) he Unfinished Nation: A Concise History of the American people. Volume II. 4th Edition. New York: McGraw-Hill.
What were the great social issues creating deep divisions in American life in the 1880s and 1890s? Discuss unionization of workers and the discontent felt by the farmers?
Political corruption, America's increasingly marked shift from an agrarian to an industrialist society, and the tariff questions surrounding the sale of American goods abroad, were all the important issues that served to tear the American nation apart during the latter half of the nineteenth century. he rise of agrarian discontent was manifested in the vocal Granger Movement, the formulation Farmers' Alliances, and the Populist movement that swept the American Midwest. Although agrarian discontent declined, after 1898, the origins, purposes, and effectiveness of the Interstate Commerce…… [Read More]
Employee Relations Financial Crisis
Managing Employee Relations in the Event of a Financial Crisis
A Look into Management can Effectively Navigate through Adverse Conditions
Austerity Protests (Dowling, 2012)
Employee relations can often be a difficult aspect of maintaining the overall health of an organization. In general, employee relations often refer to the act of fostering productivity, motivation, and employee morale in an organizations human resources pool. However, there are some circumstances in which it is virtually impossible to maintain high levels of morale. One example of this is during a period of economic turmoil. During the global financial crisis of 2008, the world's economy took a sharp turn for the worse. This economic downturn had many implications for businesses and their employees. The level of unemployment rose quickly in many nations and pressure was also applied to lower employee wages.
In the event of such an economic downturn, it is…… [Read More]
An interdisciplinary team is formed from a group of health care providers belonging to different fields of health sciences; they work together as a team to bring the best possible outcome for patient. The efficiency of this team is achieved by following three basic steps that include communication, coordination and sharing of responsibilities. In order to provide quality care in primary health care system, the hospitals need to get closely integrated with the whole health service system (Ilyas, 2006).
Who makes up the membership of the interdisciplinary team in this agency?
Members of the interdisciplinary team vary according to the age and the degree of disability of an individual. Main aim of such team is to provide support to the patient in the best possible manner. The interdisciplinary team members of Hospitals at Ontario, includes Physicians, Nurses, Midwife, Dietitian, Pharmacist, Psychologist, Podiatrist, Physiotherapist, Chiropractor and Occupational Therapist. In…… [Read More]
Crisis and Disaster
The running of any Government, Community, Society or even an Organization for that matter is, no doubt, a very complicated matter. The main reason for this complication is the many arrays of problems and situations that can arise and each one of them demands special attention to cater to. This makes the smooth running of any setup, then, a big challenge for the concerned authorities. However, this smooth running turn into more of a challenge in the face of a disaster or a crisis, which can completely turn the entire setup upside down.
Before an analysis of the Frontline Documentary "The Spill" can be presented, it is important that we understand the background of the event presented and the difference between crisis and disaster and how it ties up to the incident in question.
Merriam ebster defines Crisis as "A situation that has reached a critical phase"…… [Read More]
Relationships are all about communication: something you have probably heard before. But did you know that social science research backs up this claim, and can also provide you with the practical tools you need to minimize conflict and maximize harmony in your relationship? For example, research shows which barriers to communication might arise, why, and how you can overcome them. Research also shows that your self-concept and self-image have a strong bearing on how you comport yourself in your intimate relationships. Using appropriate levels of self-disclosure and emotional intelligence, you can improve your self-esteem and improve your relationship with each other and with people outside of your dyad. In this letter, I would like to outline for you some of the highlights of what I have learned in a course on communication. Far from being based on pop psychology or pseudoscience, what I am about to tell you is…… [Read More]
Published by the Department of Homeland Security (DHS) in 2003, authored by President George W. Bush, The National Strategy for the Physical Protection of Critical Infrastructures and Key Assets is the first document of its kind. After September 11 and the creation of the DHS, swift action was taken to synergize national security efforts and interests. The National Strategy redefines the meaning and definition of critical infrastructure and key assets, offering guidance to individual sectors for risk management, risk mitigation, information sharing, and more (Erbschloe, 2004). Moreover, the National Strategy takes into account the diversity of its audience, recognizing that a large number of stakeholders in critical infrastructure and key assets are in the private sector. This means that the Department of Homeland Security plays a more active role now in monitoring any critical infrastructure or key asset, whether in the public or private domain.
Anything that pertains to national…… [Read More]
Memoir of a Public Information Officer: When an Earthquakes Strikes: The First Five Days
On Thursday the 15th of last month, at 7:31 A.M., an earthquake of 5.9 Moment Magnitude struck Southern California. The epicenter was near Santa Clarita, a small suburban community about twenty miles north of Los Angeles along the I-5 freeway. I am the Public Information Officer for the Emergency esponse Office for the City of Santa Clarita. The following is an account of the five days following that earthquake.
I was attending a breakfast meeting with City and County officials discussing items in the proposed budget for our Emergency esponse Office. Over danishes, bagels, coffee, and juice, we were itemized the needs required by my office. The main sticking point was the cost to training more CET (Community Emergency esponse Team) graduates. It is an 18-hour course taught by U.S. FEMA (Federal Emergency Management Agency). Our…… [Read More]
2007 Economic Crisis on American Car market
Effect of the 2008 global economic crisis on automotive industries
Crisis in the United States
Crisis in Canada
Crisis in ussia
Crisis in European markets
Crisis in Asian markets
Effects by other related crisis events
In this paper, we will review the effects of 2008 global automotive crisis. Our main focus will be on the American car manufacturers and the negative impact they suffered due to the crisis. We will also have a look at how this crisis had affected car manufacturers in other major markets around the world notably Europe, Canada and the prominent Asian markets such as China and India. Finally, we will look at some of the other factors which were important to this event namely the energy crisis since the cost of fuel is directly related to the car industry.
The automobile industry is a very important part…… [Read More]
Efforts are made to make healthier choices in terms of energy and transport in both developed and developing countries. All legislators now acknowledge the need for alternative energy and transport choices to promote the health and well-being not only of current generations, but also those of the future. Indeed, on a wider scale, healthier choices can eventually mean the difference between the longevity of the human race or its ultimate destruction. It can therefore be said with certainty that the impact of the 1952 event can still be felt today. It forms the basis of the fundamental realization that air pollution is very detrimental to human health, and that alternative fuel sources are essential if the situation is to improve.
II the Fire at andoz Ltd.
II.1 the Crisis
The 1986 fire at andoz Ltd. occurred near Basel, witzerland on 1 November. Like the London smog, was more or less…… [Read More]
There needs to be a more thorough focus on how CS programs in India require disclosures, how these disclosures need to be handled, and guidance on how best for the CEO to respond and be responsive to them (Dizik, 2009). A press release will not solve this issue, yet a strategic plan aimed at averting problems like this in the future will. The CS requirements in India are among the most stringent and extensive globally for Foreign Direct Investment (FDI) and also require an Indian national to be on the board of directors (Sharma, Tyagi, 2010). Coca-Cola needs to make a formal apology to the Indian people and provide very concrete, step-by-step directions as to how they will alleviate this problem going forward, including their key board members as well. A comprehensive plan is necessary to turn around the situation and place it on a better overall path of progress.…… [Read More]
The article that was written by Conley (2011) discusses the impact that collateralized debt obligations (CDO's) would have upon the subprime loans. These were created in 1987, by the Wall Street firm Drexel urnham. In this product, the investment bankers would take a number of different articles and combine them together as one investment. The various assets that were used included: junk bonds, mortgages and other high yielding investments from the debt. The idea with these different products is that the investment bank could offer customers a stated return on their investment. The way it worked is the brokerage firm would distribute each investor, the stated amount of returns that they would make off of the tranche (the CDO investment). This was derived using a complex mathematical formula that would divide the total amount of interest that was received, from the various high yielding products that were inside the CDO.…… [Read More]
All these were achieved with immense marketing budgets.
In the current situation when the United States and the world are threatened by an economic crisis, the giant shoemaker continues to sustain an increased marketing budget. A specification that must be made however is that changes in the structure of the budget have occurred. In this order of ideas, the marketing specialists at Nike are more centred on interactive and innovative marketing, rather than traditional marketing operations. In a time of financial difficulties then, the number one shoemaker of the globe is trying to approach the audience using less conventional means. Nike officials argued that they were not in the business of keeping the media companies alive, but that their primary interest was that of best communicating with the audience. In this order of ideas then, the multinational organization drastically reduced marketing budgets for television advertisements and other traditional means and…… [Read More]
Stimulus Bill Political Communication
Political Communication during the Stimulus Bill Debate
In times of economic uncertainty and national emergency, the government has the capacity to make decisions that it believes will aid the country in its time of need. Such a time of need occurred in 2009 when the country continued to face an existence of dire economic circumstances involving national cash-flow and jobs. In order to set economic recovery into motion, President Obama called for the passing of the American ecovery and einvestment Act of 2009 (AA), otherwise regarded as the stimulus bill. While such a bill was considered pivotal by many government officials in order to get the country back on its feet, crucial differences in policy and bill structure could be viewed in assessing the opinions Democrats and epublicans brought to the floor in terms of the bill's passing. In understanding the basis of the bill itself,…… [Read More]
reputed "health crisis" currently facing Americans. The author explores several aspects of the health care crisis and analyzes the validity of those claims. The author presents an argument that there really is not a health care crisis and it is a fallacy. There were six sources used to complete this paper.
Why do People Believe the Crisis is eal?
What Evidence is There That it is Not eal?
What are some of the things giving the appearance it is...shortage of students etc.
What are some of the ideas that can help the problem?
For several years now Americans have been inundated with information about the health care crisis. News channels cover the crisis and pipe it into living rooms. Magazines publish articles about the causes and history of the health care crisis and politicians use the health care crisis to sell their platform and garner votes. It seems that everywhere…… [Read More]
Cuban Missile Crisis of October 1962 is widely regarded as the most dangerous moment of the Cold War, and one which, "brought the world to the brink of the unthinkable" (light & Welch, 315). Although the successful resolution of the crisis led to an immediate improvement in relationship between the superpowers, and focussed the world's attention on the issues surrounding nuclear capability and deterrence, it also led to the development of a new method of 'crisis management' known as brinkmanship. This diplomatic theory, which involves using the threat of war in order to coerce an opponent into backing down, would have less celebrated consequences for America in the decades that followed the Cuban crisis.
On October 16th, two days after American surveillance planes had discovered Soviet medium-range missiles being installed in Cuba, the Executive Committee of the National Security Council (ExCom) met to plan a strategy that would resolve, what…… [Read More]