Digitalization
Essays

The advent of digitalization has brought with it many changes to the face of mass media, as society has traditionally known it. More than just advancement in available communications technology, digitalization and the…

While digitalization has been shown to positively influence customer satisfaction in organizations in diverse sectors and industries, there has been little scholarly attention to the port industry.

In business, the significance of customer satisfaction cannot be overemphasized. Indeed, with increasingly many firms providing similar goods or services, dissatisfied customers can easily look for other alternatives.