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EP Vendors' Knowledge Assessment
Implementing EP Systems:
Assessing Vendors' Influence in the Decision-Making Process
Enterprise esource Planning (EP) systems are used in manufacturing and services companies to interpret and act on demand while optimizing production scheduling while striving to maintain the highest levels of production quality possible. An EP system, when functioning well, can be the catalyst of competitive advantage and strength for any enterprise (Elbanna, 2006). Infor, Oracle, SAP, and Microsoft all have extensive business units dedicated to developing, selling, installing and supporting their respective EP systems. All of these companies have highly specific competencies and strengths, with deep vertical market expertise in smaller niche markets commonplace. SAP and their /3 EP Series of systems, which are the best-selling systems globally for nearly a decade. Infor has grown through acquisition and is partnering with Salesforce.com in the hope of launching a SaaS-based EP system in 2012. Oracle's JD Edward's…
References
Chatha, K.A., Weston, R.H., Aguirre, O., & Grabot, B. (2005). Implementation and optimisation of ERP systems: A better integration of processes, roles, knowledge and user competencies. Computers in Industry, 56(6), 620-638.
Elbanna, A.R. (2006). The validity of the improvisation argument in the implementation of rigid technology: The case of ERP systems. Journal of Information Technology, 21(3), 165-175.
Forslund, H., & Jonsson, P. (2010). Selection, implementation and use of ERP systems for supply chain performance management. Industrial Management + Data Systems, 110(8), 1159-1175.
Gunasekaran, A., & Abthorpe, M.S. (2004). Enterprise information systems project implementation: A case study of ERP in rolls-royce. International Journal of Production Economics, 87(3), 251-266.
Recommendations
The first step in attaining best practices in ERP system performance begins not with technology or system integration at an enterprise scale, but with a re-orientation to the key processes that need to be automated to make selling strategies more effective (Chtioui, 2009). In fact best practices in ERP systems performance is more attuned to aligning ERP systems to the key strategic plans and initiatives of an organization first, then selectively using technologies to attain higher levels of performance over time. This alignment of ERP systems to strategies is critical for companies to attain profitability in the midst of a recession as well.
To attain the greatest value from this first recommendation companies need to re-evaluate their quoting and product configuration strategies from the perspective of their customers. And then determine how best to integrate their ERP systems' into the workflows to make this customer-facing process as efficient as…
Bibliography
Chtioui, T.. (2009). Understanding the Impact of ERP Standardization on Business Process Performance. International Journal of Business, 14(2), 151-162.
Shahin Dezdar, & Ainin Sulaiman. (2009). Successful enterprise resource planning implementation: taxonomy of critical factors. Industrial Management + Data Systems, 109(8), 1037-1052.
Helena Forslund. (2010). ERP systems' capabilities for supply chain performance management. Industrial Management + Data Systems, 110(3), 351-367.
Helo, P., Xu, Q., Kyllonen, S., & Jiao, R.. (2010). Integrated Vehicle Configuration System-Connecting the domains of mass customization. Computers in Industry, 61(1), 44.
Ge, L., & Voss, S.. (2009). ERP application in China: An overview. International Journal of Production Economics, 122(1), 501.
Of the many challenges of planning, implementing and using ERP systems in China, the two greatest unmet needs of these systems on a consistent basis is business intelligence and data analytics. This analysis evaluates these two unmet needs from the standpoint of their use in supply chains. Included in the analysis is an overview of value chain management and the costs associated with implementing ERP business intelligence and analytics throughout an organization.
The article also discusses how ERP implementations are being successfully completed with case studies with examples. Each of the case studies highlights how China, for the most part, lacks enterprise-wide system integration to generate real-time supply chain metrics yet does have an excellent series of reporting processes in place for managing their supply chains. The study concludes with best…
Kouki, R., Poulin, D., & Pellerin, R.. (2010). The Impact of Contextual Factors on ERP Assimilation: Exploratory Findings from a Developed and a Developing Country. Journal of Global Information Technology Management, 13(1), 28-55.
The most common factor in the failure of ERP systems is lack of adoption by users. Resistance to change dooms ERP systems more than any other. The researchers who wrote this article concentrated on this factor and looking into why users resisted ERP systems when they were involved in the design, implementation and launch of it. Defining a research methodology that stratified their sample across small, medium and large businesses, the researchers also defined the type of ERP implementation being done to evaluate if that was a contributing factor. Finally the role of the CEO in enabling change by actively promoting it was also captured through attitudinal and psychographic data.
The results showed that the assimilation of an ERP implementation was most common right after the launch of the system. The change necessary
ole-based EP systems are critical for the siloed, highly inefficient architectures of legacy EP systems to be made more relevant, contribute greater financial performance, and lead to higher levels of overall customer satisfaction.
c. Purpose of the study
The purpose the study is evaluate how enterprises who adopt role-based EP system implementations are able to attain higher levels of financial and operations-based performance vs. those that rely on silo-based, more functionally defined EP structures. ole-based EP systems have been proven to lead to greater order accuracy, velocity and customer satisfaction as a result. The ability to gain greater visibility throughout supply chains, better manage pricing, discounts, implement and maintain contract management systems, and also deliver consistently high customer service have all been attributed to role-based EP systems. Conversely siloed EP systems that are managed strictly to functional areas have been shown to severely limit the ability of enterprises to be…
References
Aberdeen Research (2005) -- New Product Development: Profiting from Innovation. Aberdeen Research. Boston, MA. December 2005
Abrams and Andrews 2005, Management Update: Client Issues for Service-Oriented Business Applications, 2005. Gartner Group. 20 July 2005.
Aimi, G. (2005).- AMR Research (2005, October 25). Retailers Save Money by Controlling in-Bound Logistics. (Alert). Boston, MA
Akkermans, H., & van Helden, K. 2002. Vicious and virtuous cycles in ERP
role-based will serve as the basis of the hypothesis testing and further phases of subsequent research.
Second, the effects of role-based data, information and intelligence on an organizations' propensity to generate greater levels of collaboration through trust will be measured through attitudinal surveys of directors and vice presidents in the sampled companies. These surveys will seek to determine if the use of role-based data made the collaboration process more or less effective, and contributed or detracted from the levels of trust organizations are able to attain as a result.
Third, the use of role-based data as a means to more effectively manage external suppliers and channel partners will be assessed by comparing financial metrics of companies who have role-based EP systems relative to those that do not. The propensity of role-based data to create learning ecosystems as has been shown by the TPS will also be assessed (Dyer, Nobeoka, 2000).…
References
Jeffrey H. Dyer, & Kentaro Nobeoka. (2000). Creating and managing a high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal: Special Issue: Strategic Networks, 21(3), 345-367.
DonHee Lee, Sang M. Lee, David L. Olson, & Soong Hwan Chung. (2010). The effect of organizational support on ERP implementation. Industrial Management + Data Systems, 110(2), 269-283.
EP systems for accounting
EP refers to enterprise resource planning which is a software package that supports all of a business's operations and day-to-day accounting processes. The EP system of accounting provides an integrated system for an entire business organization by relating and coordinating the basic organizational functions such as financial planning, marketing of goods and services and human resource management. Many business organizations in the world today, both for profit and non-profit adopt the use of EP due to its ability to integrate and coordinate information from all departments, operations and processes. EP is a sophisticated system that ensures accuracy and accountability in processing and organizing business functions within an organization. This system generally can manage a business by allowing inventory control, material purchasing, accounting, marketing and distribution.
The EP system consists of several enterprise software packages acquired based on specific needs, requirements and technical capabilities of a particular…
References
Monk, E.F., & Wagner, J.B. 2009.Enterprise Resource Planning. 3rd edition. New York: Cengage Learning.
Meer, K.H. 2005. Best Practices in ERP Software Applications: Accounting, Supply Chain Planning, Procurement and Inventory. Printed in the United States of America: iUniverse publications.
Grabski, S, Leech, S & Sangster, A. 2009. Management Accounting in Enterprise Resource Planning Systems. Printed in the United States of America: CIMA Publishing
Sawyers, R, Jenkins, J.G. & Jackson. S. 2009. Managerial Accounting: A Focus on Ethical Decision Making. Printed in Canada: Cengage Learning.
Migrating EP Systems to the Cloud
Migrating Standardized EP Systems to the Cloud
The compelling economics of cloud computing are leading enterprises to question their long-held assumptions that the annual maintenance fees they are paying for on-premise editions of their EP are justified. In addition, these same economics of cloud computing are making it possible for entire divisions of an enterprise to be up and running within weeks instead of months or years, on cloud-based EP platforms (Banerjea, 2011). The economics of cloud computing are also re-ordering the financial landscape of enterprise software, putting line-of-business leaders in a more direct and influential role relative to the purchase of enterprise software (Gill, 2011). All of these factors taken together form the catalyst of how migrating to standardized EP systems delivered via cloud computing are changing how enterprises evaluate, implement and value software.
Migrating Standardized EP Systems To A Cloud Computing Environment…
References
Armbrust, M., Fox, A., Griffith, R., Joseph, A.D., Katz, R., Konwinski, A., . . . Zaharia, M. (2010). A view of cloud computing. Association for Computing Machinery.Communications of the ACM, 53(4), 50.
Arinze, B., & Anandarajan, M. (2010). Factors that determine the adoption of cloud computing: A global perspective. International Journal of Enterprise Information Systems, 6(4), 55.
Banerjea, D. (2011). Calibrations in the cloud. Quality, 50(3), 40-45.
Creeger, M. (2009). CTO roundtable: Cloud computing. Association for Computing Machinery.Communications of the ACM, 52(8), 50. R
This is because it can provide and de-provide its resources dynamically, lead to a reduction of the unused capacity as well as maximize the available resources for improved efficiency.
Efficient: The SaaS EP system makes businesses to benefit from the shared hardware, familiar technologies as well as automated processes. This means that that system is able to effectively increase its peak-load capacity, provide access to organizational resources from almost everywhere via PC or any other internet enabled-devices. The system also leads to a reduction in the energy usage as well as the level of physical footprint.
Flexible: The SaaS EP system can adapt to the changing business needs.This means that it can easily adapt to the ever dynamic nature of a distributed workforce.
Secure: The system is also secure due to the multi-level data security system which it employs
The business would therefore need to engage on a total overhaul…
References
Al-Fawaz, K.,Al-Salti, Z and Eldabi, T (2008).Critical success factors in erp implementation: a review. European and Mediterranean Conference on Information Systems 2008
Drumm, J (2011). Four Benefits of Microsoft Dynamics ERP Cloud Computing
http://blog.sikichtechnology.com/post/2011/03/01/Four-Benefits-of-Microsoft-Dynamics-ERP-Cloud-Computing.aspx
Goel, S.,Kiran.,R ., Garg, D (2011) Impact of Cloud Computing on ERP implementations in Higher Education. International Journal of Advanced Computer Science and Applications, Vol (2) 6 2011
Implicit in the use of these internal controls is keeping strategic plans and initiatives on track. This focus on continual alignment of strategies to their objectives through the use of internal controls is what separates those organizations attaining success with their supply chains or not.
One of the more successful organizations globally in orchestrating their supply chains through the use of internal EP controls is PC and laptop manufacturer Lenovo (Barrett, et.al.). According to studies of their supply chain completed by AM esearch, Lenovo has been able to attain a 37% reduction in supply chain costs over three years (Barrett, et.al.). In addition Lenovo has been able to stay profitable while experiencing 42% growth during the 4th quarter of 2009, a time when many of its competitors were facing financial losses. Compare their growth to the overall market growth of 17% and the value of supply chain-based internal controls becomes…
References
Hari Bapuji, and Paul W. Beamish. "Mattel and the Toy Recalls (A). " Richard Ivey School of Business Case Collection: 9B08M010: Mattel and the Toy Recalls (A) 21 December 2009
Barrett, Jane . " Lenovo: The Journey of a Supply Chain Leader ." AMR Research . AMR Research, 12 March 2010. Web. 8 Apr 2010. .
Barrett, J.. "Demand-Driven is an Operational Strategy. " Industrial Management 1 Nov. 2007
Bhagwat, R., and M. Sharma. "Performance measurement of supply chain management using the analytical hierarchy process. " Production Planning & Control 18.8 (2007): 666.
The practical limitations also have to do with the underlying managing of logic from an increasingly more dense packing of circuits on a single surface mount, as would be the case in the development of an integrated circuit.
How can application software improve the effectiveness of a large enterprise? What are some of the benefits associated with implementation of an enterprise resource planning system? What are some of the issues that could keep the use of enterprise resource planning software from being successful?
The greatest benefits of enterprise software are in first creating a higher level of integration across the many departments that comprise an organization. This includes Accounting, Finance, Marketing, Supplier Management, Procurement, Manufacturing, Fulfillment, and Services. The ability to synchronize all these departments' processes in pursuit of a commons strategic objective is where enterprise software is making its most major impact. Specifically in the area of making processes…
charter summary as well as some scholarly research that covers both organizational culture and project management. The project charter will include the scope of the project, the objectives of the project and the participants and stakeholders that will be involved in said project. The project in question will be an upgrade to an all-encompassing and all-inclusive enterprise resource planning (EP) system that will replace the disparate and different moving parts that are loosely assembled together as a system right now. While one can indeed over-think a project of any magnitude, a transition to a new enterprise resource planning system is not something that can or should be taken lightly.
Scholarly Literature
As noted in the introduction, there will first be a quick covering of both organizational culture and project management. When it comes to a company that has an active project of any magnitude, the two indeed go hand in…
References
Ching Gu, V., Hoffman, J.J., Qing, C., & Schniederjans, M.J. (2014). The effects of organizational culture and environmental pressures on IT project performance: A
moderation perspective. International Journal Of Project Management, 32(7),
1170-1181. doi:10.1016/j.ijproman.2013.12.003
RAM, J., CORKINDALE, D., & MING-LU, W. (2015). EXAMINING THE ROLE OF
ERP Implementation
"What do vendors seem to know and not know aout implementing ERP systems? How much influence should vendors have in an organization's ERP decision?"
"What do vendors seem to know and not know aout implementing ERP systems? How much influence should vendors have in an organization's ERP decision?"
Prolems in ERP Implementation
The Role of Vendors
"What do vendors seem to know and not know aout implementing ERP systems? How much influence should vendors have in an organization's ERP decision?"
There is commercial software packages called enterprise resource planning aimed at integrating different types of data and information that flows through the company. The information includes financial and accounting data, data related to human resource, data related to supply chain and data aout customers. ERP systems are a great solution for the prolem of usiness integration for managers struggling since long with nonconforming information systems conflicting operating practices,…
bibliography: 2001-2005. Communications of the Association for Information Systems, 19, 386-446.
Kenett, R.S., & Raphaeli, O. (2008). Multivariate methods in enterprise system implementation, risk management and change management. International Journal of Risk Assessment and Management, 9 (3), 258-276.
Sari, K. (2007). Exploring the benefits of vendor managed inventory, International Journal of Physical Distribution & Logistics Management, vol. 37, no. 7, 2007, pp. 529-545.
Somers, T.M., & Nelson, K.G. (2004). A taxonomy of players and activities across the ERP project life cycle. Information & Management, 41, 257-278.
Stratman, J. (2007). Realizing benefits from enterprise resource planning: Does strategic focus matter? Production and Operations Management, 16(2), 203-216.
EP Implementation Approach
The study collects data from 5 business units of the company. The data collection method is through both qualitative and quantitative data analysis, and the study collects data to enhance greater understanding of the EP implementation approach carried out by the company. As being discussed previously, the methodology used to collect data is through qualitative and quantitative approach, and the study collects data from the following business units:
Accounting Department
Human esources Department
Purchasing and Supply Department
Manufacturing and Product Development Department
IT (Information Technology) Department.
The study selects these business units because they are the most important business departments that focus on the core business activities of the company. The selected company represents a cross section of the major companies engaging in the EP implementation. Typically, the information collected from the company is treated with high confidentiality, and the company chooses to implement EP system to…
References
Bogdan, R.C. & Biklen, S.K. (2003). Qualitative research for education: An introduction to theories and methods (4th ed.). Boston: Allyn and Bacon.
Coffey, A. Holbrook, B. And Atkinson, P. (1996) Qualitative Data Analysis: Representations & Technologies, Sociological Research Online, vol. 1, no. 1.
Ettlie, J.(2000).The adoption of enterprise resource planning systems, in Responsive Production and the agile enterprise, Proceedings of the 4th International Conference on Managing innovative Manufacturing, University of Aston.
Gibbs, GR (2002) Qualitative Data Analysis: Explorations with NVivo. Buckingham: Open University Press.
EP and Information Security
Introduction to EP
Even though the plans of information security include the prevention of outsiders to gain access of internal network still the risk from the outsiders still exists. The outsiders can also represent themselves as authorized users in order to cause damage to the transactions of the business systems. Therefore, strict prevention measures should be taken to avoid such situations.
The threats of both the hackers have been increased with the software of the enterprise resource planning (EP) (Holsbeck and Johnson, 2004). By performing acts of deception, the system privileges are neglected by them and take old of the assets which are mainly the cash. Its continuous integration has not succeeded in eliminating the threat of hackers who are either the insiders or enter through the perimeter security.
Considering the financial losses caused from the system-based frauds, errors and abuse by business transactions, new ways…
References
Bell, T., Thimbleby, H., Fellows, M., Witten, I., Koblitz, N. & Powell, M. 2003. Explaining cryptographic systems. Computers & Education. Volume 40. pp 199 -- 215.
Blosch, M. & Hunter, R. 2004. Sarbanes-Oxley: an external look at internal controls. Gartner. August.
CobiT Security Baseline. IT Governance Institute. http://www.itgi.org
Dhillon, G. 2004. Guest Editorial: the challenge of managing information security. International Journal of Information Management. Volume 24. pp 3 -- 4.
ERP Aux
ERP Implementation Difficulties and Successes at ABS
The global economy is causing significant shifts in business patterns. The opening of international trade avenues is producing a new set of pressures for business leaders, who are increasingly conceding to such change imperatives as production outsourcing, operation downsizing, industry consolidation and Information Technology reformation. The discussion here examines the importance of adopting an Information Technology (IT) strategy which effectively coordinates the increasingly complex strands of modern business while simultaneously fitting the needs, resources and capabilities of the implementing firm. In particular, we consider the Enterprise Resource Planning (ERP) IT strategy as a direct response to the need for such network coordination across a broad range of departments, facilities, operations and geographical contexts. Today, the changes which are sought on an organizational level will frequently reflect the interest of improving the technological efficiency, knowledge economy and data management which are conducted…
Works Cited:
Bernier, C.; Roy, V. & Brunelle, E. (2006). An ERP Story: Background (A). International Journal of Case Studies in Management, 4(1).
Bernier, C.; Roy, V. & Brunelle, E1. (2006). An ERP Story: Troubles Ahead (C). International Journal of Case Studies in Management, 4(1).
Bernier, C.; Roy, V. & Brunelle, E2. (2006). An ERP Story: Epilogue (D). International Journal of Case Studies in Management, 4(1).
Management Development Center (2010). Enterprise Resource Management. DePaul University.
Their clients ranged from automobile sales companies to banks. However, most were larger corporations in Thailand in globally.
When the interviewee was asked about cost, they provided me with literature about their services and products. They had standard pricing schemes based on the number of end users, the type of application that system would be used for. They offered a number of different packages for their customers, but they could only go so far in customization. Their systems were Windows based and only operated on XP or above.
When the customer wished to make a purchase, as sales rep went to the customer's site and met with key personnel. Together they sat down and talked about the needs of the company and decided which package was best for their application. They sometimes had to return several times until a decision was made. The customer was responsible for making certain that…
References
Bendoly, E. And Schoenherr, T. (2005).; 'ERP system and implementation-process benefits: Implications for B2B e-procurement', International Journal of Operations & Production Management, vol 25, no. 4, pp.304 -- 319
Gargeya, V. And Brady, C. (2005). 'Success and Failure factors of adopting SAP in ERP System Implementation'. Business Process Management Journal. vol 11, no. 9.
Harney, J. (2007). "Hosted ERP Suites Improve Front- and Back-Office Operations, Yield Dramatic Cost Savings for Smaller Manufacturers." Outsourcing Journal. August 2007 issue.
[Online]. Available: http://www.outsourcing-journal.com/aug2007-manufacture.html [19 August 2010].
Studies of the effects of channel management and customer management integration with EP systems indicate that the greater the level of pricing, costing, and quoting system collaboration, the higher the return on investment (OI) of these systems. Studies specifically suggest that when five or more systems are integrated together, there is a corresponding increases of up to 30% in profitability as a result (osenbloom, 2007). Analyzing this dynamic of channel management and customer management systems integration based on analysis from AM esearch, Forrester esearch and Gartner Group is compiled in The oadmap to Value for EP-enabled Customer Management Strategies, which is Figure A in the Appendix of this document. Most noteworthy about this analysis is the fact that there are causal relationships between the streamlining and improving of channel management and customer management strategies and financial performance. The extent to which a small business can attain this level of performance…
References
Lee E. Allen (2008). Where good ERP implementations go bad: a case for continuity. Business Process Management Journal, 14(3), 327-337.
Barrett, J. (2007, November). Demand-Driven is an Operational Strategy. Industrial Management, 49(6), 14-19,5.
Howar Bellin. (2006). Best Practice Channel Management: The Channel Management Framework. Journal of Marketing Channels, 14(1/2), 117.
Shih-Wei Chou, Yu-Chieh Chang. (2008). The implementation factors that influence the ERP (enterprise resource planning) benefits. Decision Support Systems, 46(1), 149.
ERP and Training Research Outline (dsom 5542)
According to Dorobat and Nastase (2010), one of the most critical components of successfully implementing ERP systems is the manner in which employees are trained. The authors indicated that that many times the training costs exceed the allocated budgets. Their approach proposes an improved alternative method of monitoring the training activity in an ERP implementation environment using Romanian models. This creates added value for organizations involved in the implementation process due to the economies produce (Dorobat, and Nastase, 125).
Meanwhile, Bradley and Lee (2007) determined that while ERP-related training is important to successful implementation, it is employee perception of such training that is most directly determinative of the success of ERP training programs themselves. More particularly, the authors reported that employees value ease of use and the degree of direct assistance and support that ERP-systems provide in connection with their specific responsibilities. Also,…
Fo Toyota to meet o exceed custome expectations, its citical the links ae eal-time, which ae often the most expensive to initiate and maintain yet the most eliable ove time (Shaif, Iani, Love, 2005).
Analysis of Best Pactices in Entepise Resouce Planning and Systems Integation
Integation is a stategic advantage when done well, significantly inceasing the accuacy, speed and eliability of esponses of companies to thei customes. Integation pedicated on unifying business pocesses that ae aligned on the custome and thei needs with defined levels of pefomance as measued with key pefomance indicatos (KPIs) and metics have a significantly highe pobability of success (Shaif, Iani, Love, 2005). The technology elated to integation is seconday to the business benefits that these technologies povide acoss ERP instances, all aimed at attaining a stategic objective (Gatne, 2010)(a).
The best pactices that ae emeging in the aea of ERP integation ate quickly pogessing beyond…
references is prominent in the methodology, further ensuring that companies relying on this analysis to define which ERP systems they purchase align with critical success factors included in systems integration.
Gartner (2010)(b) Manufacturing 2.0: A Fresh Approach to Integrating Manufacturing Operations With DDVN
http://www.apriso.com/library/white_papers/Apriso_WhitePaper_Gartner_Manufacturing_2.0.pdf
Explanation
The Manufacturing 2.0: A Fresh Approach to Integrating Manufacturing Operations with DDVN (Demand Driven Value Network) defines how integration across ERP systems is fueling an entirely new class of value-based network. These networks are capable of responding quickly to variations in customer demand. A DDVN becomes a strong differentiator from a strategy execution standpoint. The analysis shows how Manufacturing 2.0 is being driven by intelligence and insight over competing purely on price alone.
EP'S IN MANAGEIAL ACCOUNTING CAPABILITIES
Managerial accounting intended provide managers information make decisions run company successfully. The information reliable, timely complete. Its provision, dictated
Effect of EP's in managerial accounting capabilities
EP systems are implemented to assist an organization become more efficient in the running of their business and also to integrate the different departments within the organization. The automation of the business processes ensures that a business remains competitive in today's business environment Hitt, Wu, & Zhou, 2002.
Adoption of EP systems is also widespread because of the advancements made in the technology field. Integrating the different organization departments provides for a centralized management system, and makes it easy for reporting. Barriers that may exist between an organizations function are eliminated, thus providing managers unprecedented access to the organization accounting information.
Managerial accounting capabilities
With an EP in place, an organization changes the way it processes, evaluates and reports…
References
Cassia, L., Paleari, S., & Redondi, R. (2005). Management Accounting Systems and Organisational Structure. Small Business Economics, 25(4), 373-391.
Gattiker, T.F., & Goodhue, D.L. (2005). What Happens after ERP Implementation: Understanding the Impact of Interdependence and Differentiation on Plant-Level Outcomes. MIS Quarterly, 29(3), 559-585.
Hitt, L.M., Wu, D.J., & Zhou, X. (2002). Investment in Enterprise Resource Planning: Business Impact and Productivity Measures. Journal of Management Information Systems, 19(1), 71-98.
Krishnan, R. (2005). The Effect of Changes in Regulation and Competition on Firms' Demand for Accounting Information. The Accounting Review, 80(1), 269-287.
EP implementation readiness is a key success factor to going live. esearch two businesses that have implemented an EP system that have used a readiness process and describe the process to determine the level of success they had with that process.
During the last three decades, the emerging field of enterprise resource planning (EP) has revolutionized the methods by which multifaceted organizations, including corporations and manufacturing plants, by enabling management to "integrate data across and be comprehensive in supporting all the major functions of the organization" (Motiwalla & Thompson, 2009). By allowing companies to fully incorporate all aspects of their enterprise's daily operations, such as capital financing, accounting, production, marketing and public relations, implementing a sufficiently structured EP system is a crucial component within the operational hierarchy of nearly every major business. Before an EP system can be actuated and adopted by a multi-tiered corporate enterprise, an extremely intensive process…
References
Computer Guidance Corporation. (2012). Summit contracting, LLC selects eCMS ERP solution for continued growth. [Press Release]. Retrieved from http://www.marketwatch.com/story/summit-contracting-llc-selects-ecms-erp-solution - for-continued-growth-2012-06-19
Kanaracus, C. (2008, March 27). Waste management sues sap over erp implementation. IT World, Retrieved from http://www.itworld.com/waste-management-sues-sap-080327
Motiwalla, L.F., & Thompson, J. (2009). Enterprise systems for management. New York, NY: Pearson Prentice Hall.
Information Technology
Define Departmental Processes, Enterprise Processes and Inter-Enterprise Process and Describe Their Characteristics
Departmental Processes -- The departmental processes are designed for optimization of efficiency of the department and for the purpose of achieving targets of the department. (Wilkins, 2011, paraphrased) Characteristics include the "sub-optimization of real value creation and 'island' IT solutions. These processes are reported to be "redundant to functional management" and to result in the creation of conflict. (Wilkins, 2011, p. 12)
Enterprise Process -- the IT enterprise process framework is reported to be a "mechanism for harmonizing process disparity and managing the associated complexities." (Snyder, 2007, p. 1) It is reported to use "five architected views" including those of: (1) alignment; (2) process interdependence; (3) governance; (4) organizational operations; and (5) process traceability. (Snyder, 2007, p. 1)
C. Inter-Enterprise Processes: these processes are those unique to the specific enterprise and are such that may or…
References
Definition of 'Enterprise Resource Planning' -- ERP (2014) Investopedia. Retrieved from: http://www.investopedia.com/terms/e/erp.asp
Wilkins, C. (2011) What is a Process? Definitions Matter to Everyone. Performance Design Lab, Lisbon, 2011. Retrieved from: http://www.performancedesignlab.com/wp-content/uploads/2011/09/What-is-a-Process-PDL.pdf
Snyder, B. (2007) An Enterprise Process Framework Defined and Delivered with IBM Rational Method Composer. Developer Works. IBM. Retrieved from: http://www.ibm.com/developerworks/rational/library/feb07/snyder/
EP Selection Team
The author of this report has been given a case study situation where the warehouse manager and the author are on a team to help select and otherwise discuss a new enterprise resource planning (EP) system. The author of this report has been asked to bring up who else should be on the team and why. For each team member mentioned, there will be a rationale and justification for why that person should be on the team. Of course, only involving the warehouse manager would be foolish and there are definitely some other people that should be on the team. However, the team should not be too big as involving too many people could cause a bogging down of the process. While striking the right balance might be a tad difficult, the author of this report has a good idea of who should be on the team…
References
Anderson, L. (2016). 5 Keys to ERP Project Management Success. Projecttimes.com. Retrieved 16 March 2016, from http://www.projecttimes.com/lisa-anderson/5-keys-to-erp-project-management-success.html
Cook, R. (2016). Why Executive Support is Important For ERP - And How To Build It. it.toolbox.com. Retrieved 16 March 2016, from http://it.toolbox.com/blogs/inside-erp/why-executive-support-is-important-for-erp-and-how-to-build-it-56672
E-Resource ERP. (2016). Benefits of ERP System in an Organization -- Implementation of ERP in an Organization Explain by EresourceERP. Eresourceerp.com. Retrieved 16 March 2016, from http://www.eresourceerp.com/How-ERP-system-can-make-impact-on-organization.html
Sage ERP. (2014). The role of executives in an ERP implementation. The Business Management Blog. Retrieved 16 March 2016, from http://blog.sageerpsolutions.com/the-role-of-executives-in-an-erp-implementation/
Systems Implementation
System Implementations
Describe the company, the business problem the company was addressing with the system implementation, the system chosen to implement, and the company's rationale for selecting the system to solve the problem.
Wal-Mart, a company that enjoys a significant market share in the U.S. food industry, rolled out its multi-phased project. This marked the beginning of implementing the company's long ditched in-house IT systems, which favored their operations with vendors. However, implementation of the SAP system is already raising red flags. This is because the system comes with costly financial works, which have strained the company (Scheck, 2010). While the project was aimed at leading the firm to growth, Wal-Mart recorded a significant sales decline. This was one of the company's worst performance over three decades now, been beaten by new corporations from Germany and South Korea. As local competitors maintained the pace set by Wal-Mart, most…
References
Hellens, L, Nielsen, S., Beekhuyzen, J., & Ebrary, Inc. (2008). Qualitative case studies on implementation of enterprise wide systems. Hershey, PA: Idea Group Pub.
Jacobs, A.J. (2012). Information system implementations: Using a leadership quality matrix for success. S.l.: Authorhouse.
Ramachandran, S. (2007). Digital VLSI systems design: A design manual for implementation of projects on FPGAs and ASICs using Verilog. Dordrecht, Netherlands: Springer.
Scheck, D.E. (2010). Implementation project for traffic signal monitor/recorder and analysis system. Athens, Ohio: Dept. Of Industrial & Systems Engineering, Ohio University.
From that vantage point it is clear that EP systems may not be able to provide the depth and breath of unification that is possible with more advanced approaches to using it systems.
Another drawback or con of using EP systems has the catalyst of creating a more unified socio-technical system is the fact that they are often implemented and measured on a department or functional basis first. Interpolating their performance to strategic initiatives has never been particularly easy; using them to unify a sociotechnical system could be daunting. Underscoring these aspects is the need for creating a more effective approach to change management so that equilibrium is attained in each subsystem of a socio-technical system (Manz, Stewart, 1997). Finally, EP systems are often extremely difficult to customize and upgrade over time, which has made many obsolete, delivering just 60% of the total value of information they are capable of.…
References
Amrit, C., & Van Hillegersberg, J. (2010). Exploring the impact of socio-technical core-periphery structures in open source software development. Journal of Information Technology, 25(2), 216-229
Appelbaum, S.H. (1997). Socio-technical systems theory: An intervention strategy for organizational development. Management Decision, 35(6), 452-463.
Bloomfield, B.P., & Vurdubakis, T. (1994). Re-presenting technology: IT consultancy reports as textual reality constructions. Sociology: The Journal of the British Sociological Association, 28(2), 455-455.
Carlsson, S.A., Henningsson, S., Hrastinski, S., & Keller, C. (2011). Socio-technical IS design science research: Developing design theory for IS integration management. Information Systems and eBusiness Management, 9(1), 109-131.
Evolution of ERP
Analytical Exposition
All technical inventions are created and applied in an attempt to solve a real-world problem. The evolution of Enterprise Resource Planning (ERP) demonstrates this fact. Due to ERP's success in effectively integrating isolated multiple information systems and its ability to improve operations efficiencies, ERP has recently become very popular within the business community.
SAP, one of the largest ERP providers, states on its website that a key feature of its ERP product, mySAP, is "completely integrated business processes to handle the full scope of financial, human resource, corporate service and operations management." In addition, the website states, "mySAP ERP extends the ERP environment system into a truly collaborative environment, accessible to the organization as well as customers, partners, and suppliers (SAP, 2003)."
The evolution of ERP solutions has a long history. This paper presents a discussion of the evolution of ERP, which has existed in…
Bibliography
Pacific Institute of Management. (2002). ERP: A Tool to Gain Competitive Advantage. Pacific Institute of Management.
Garg, VK. (2001). ERP -- A Curtain Raiser. India Infoline Ltd.
SAP Website. (2003). Accessed at www.sap.com.
Mining Enterprise Solutions. (April, 2000). What is Enterprise Resource Planning? Mining Enterprise Solutions.
Enterprise systems development strategy BITISH AMEICAN TOBACCO
British American Tobacco (BAT) is a leading tobacco company globally producing 200 brands of cigarettes. The company global drive brands are Dunhill, Pall Mall, Kent, and Lucky Strike, and these brands provide 35% of the company revenue. Other international brands manufactured by the company are Benson & Hedges, othmans, Viceroy, Vogue, Kool, Gold leaf, John player, Express 555 etc. British American Tobacco operates under tobacco industry and is the second largest tobacco company in the world with market capitalization of $98.07 billion. The overall market capitalization of tobacco industry is $356 billion and within the global tobacco industry, British American enjoys 27.55% of the market share. However, Philip Morris International Inc. is an industry leader with the market capitalization reaching approximately $151.2 billion.
British American Tobacco operates in 180 markets with more than 708 billion cigarettes sold annually. The vision of the company…
References
Annual Report, (2011). British American Tobacco 2011 Annual Report. London British American Tobacco (2011). Our History. British American Tobacco Plc. London.
Dai, Y. & Su, Y. (2009).Assuring the Information Quality of Production Planning and Control in Tobacco Industries. Cooperation and Promotion of Information Resources in Science and Technology: 236 -- 241.
Eshlaghi, A.T. Asadollahi, A. & Poorebrahimi, A.(2011). The Role of Enterprise Resources Planning (ERP) in the Contribution and Integration of the Information in the Supply Chain. European Journal of Social Sciences.20(1): 16-27.
Huang, C. & Hsu, P. (2011). Perceptions of the Impact of Chief Executive Leadership Style on Organization Performance through Successful Enterprises Resources Planning. Social Behavior and Personality. 39(7): 865-878.
information technology) has opened the door for opportunities and risks. Organizations are increasingly facing competitions in the contemporary business market environment and to achieve competitive market advantages, many organizations are increasingly using EP (Enterprise resource planning) to decline costs and offer quality products at cheaper prices. EP is a business integration software assisting organizations to collect, manage, store as welling as interpreting data of business activities. (Vasilec, Avdejenkov, & Sosunov, 2009). Essentially, EP integrates core of business process using a real-time database system to achieve business functions such as asset management, purchase orders, production, track business resources and share data across various departments. Assets are very critical for organizational efficiency because assets assist organizations to generate revenues to enhance stakeholder's value. However, effective asset management is very critical for organizational efficiency. To manage organizational assets, increasing number of medium and large organizations are using asset management system integrated in EP…
Reference
Chisholm, M. (2004). How to Build a Business Rules Engine. Morgan Kaufman Publishers.
Infor (2012).Infor EAM User's Guide. Infor.
Oracle (2013). Oracle Enterprise Asset Management. Oracle Inc.
Smaizys, A. & Vasilecas, O. (2009). Business Rules Based Agile ERP Systems Development. Informatica, 20(3): 439-460.
EP related job?
Analysis of responses received for
How does your level of job difficulty compare after EP to before EP?
Analysis of responses received for
How many hours of training did you receive on EP?
Analysis of responses received for
Which of the following processes does your job include?
Analysis of responses received
How valuable was your EP training?
Analysis of responses received
Were you performing your current job prior to EP?
Analysis of responses received for
How long were you in this job role prior to implementation of EP?
Analysis of responses received for
Did the responsibilities of your job increase or decrease after EP?
Analysis of responses received for
Question 9. Has EP helped or hurt your ability to perform your job?
Analysis of responses received for
Question 10. How does the number of steps required to perform your job compare after EP to before EP?
Analysis…
References
Bradley, P., Thomas, J., Gooley, T., and Cooke, J.A., (1999). Average ERP Installation Said to be a Two-year Ordeal, Logistics Management & Distribution Report, Vol. 38, no. 5, pp.23
Burrus, D. (1993). Technotrends: How to use technology to go beyond your competition.New York: Harper Business
Davenport, T.H. (1998). Putting the enterprise into the enterprise system. Harvard Business Review Jul/Aug 98 Vol. 76: 222-228
Devaraj, S., D. Hollingworth, and R. Schroeder. 2004. Generic manufacturing strategies and plant performance. Journal of Operations Management 22 (3): 313-333.
Technical System: Information, Information Technology, And Information Systems
The Technical System:
Information, Information Technology, and Information Systems
The use of Enterprise esource Planning (EP) systems to manage the manufacturing and services processes with companies is one of the most critical areas of enterprise software there is. Google, Yahoo and other search engines, in their search taxonomies also classify EP systems as manufacturing systems, and this is because of the highly coordinated approach these applications bring to running an enterprise. The business activities and functions support, information the applications of an EP systems provide and the knowledge that users need to successfully manage based on its analysis and reporting are provided.
Fundamentals of EP Systems
At the center of EP systems are the accounting and finance modules that include Accounts Payable and Accounts eceivable, General Ledger and Financial eporting (Edwards, Coutts, 2005). These form the coordination point of the EP system…
References
J Edwards, & I Coutts. (2005). Easing the implementation and change of manufacturing software systems. International Journal of Production Research, 43(10), 1965-1981.
Law, C., Chen, C., & Wu, B.. (2010). Managing the full ERP life-cycle:
Considerations of maintenance and support requirements and IT governance practice as integral elements of the formula for successful ERP adoption. Computers in Industry, 61(3), 297.
Malhotra, R., & Temponi, C.. (2010). Critical decisions for ERP integration: Small business issues. International Journal of Information Management, 30(1), 28.
EP systems are designed to provide this level of integration to enable process-centric workflows throughout companies (Kamhawi, 2008). In terms of data, EP systems deal with a multitude of different types, from supplier- and product-specific data to pricing and customer-based data in terms of orders and the status of shipments to customers. The most fundamental aspect of an EP system is its contribution in streamlining the distributed order management process (Walker, 2008). In terms of the network, EP systems often sit in the middle of company-wide internal networks that seek to integrate all legacy and 3rd party systems together and create a single system of record (Walker, 2008) for the company. The network topology is often in the form of a series of smaller clusters or "islands" of data and systems that the EP system is meant to integrate to and unify.
Section 3 - Write a summary to show…
References
Shih-Wei Chou, Yu-Chieh Chang. (2008). The implementation factors that influence the ERP (enterprise resource planning) benefits. Decision Support Systems, 46(1), 149. Retrieved March 1, 2009, from ABI/INFORM Global database. (Document ID: 1603626971).
Emad M. Kamhawi. (2008). System Characteristics, Perceived Benefits, Individual Differences and Use Intentions: a Survey of Decision Support Tools of ERP Systems. Information Resources Management Journal, 21(4), 66-83. Retrieved February 27, 2009, from ABI/INFORM Global database. (Document ID: 1570039261).
Kenton B. Walker. (2008). SOX, ERP, and BPM: A Trifecta That Can Make Your Business Run Better. Strategic Finance, 90(6), 47-53. Retrieved March 1, 2009, from ABI/INFORM Global database. (Document ID: 1607404201).
The Cisco Board of Directors had to vote and approve of the plan. ERP installations are not just a large it project. They are instead a complete re-examining of the company's business model and a re-defining of interprocess communication and the defining of process conduits between systems. In short, Cisco completely re-architected the core business processes that their company was based on, down to the Bill of Materials (BOM) used for managing their production operations.
As the company completed the multi-phased implementation plan for getting the ERP system up and running, the decision was made to also get a data warehouse in place and functioning. The data warehouse would give the company, for the first time ever, an opportunity to have all enterprise applications using the same data set, for the first time. Having a single data warehouse significantly improved accuracy of key processes including quote-to-cash over the long-term. This…
It is common knowledge that American and western multinationals are often challenged by the Chinese government to provide a greater level of visibility into their financial data, especially when the it architectures they are using required a highly distributed architecture (Zhang, Lee, Huang, Zhang, Huang, 2005). Diverse, sophisticated and analytics-intensive enterprise systems that have the ability to manage pricing and financial data with greater agility than the Chinese government is a cause for concern of the ruling party there, as Wal-Mart has learned with the accusation leveled at them recently regarding price "fixing" when they created a distributed supply chain network. When creating a distributed network in China, the need for creating a strong, transparent yet distanced alliance with the Chinese government to ensure continued operation of the network and it enterprise application (Zhang, Lee, Huang, Zhang, Huang, 2005).
Conclusion
Key success factors for successful it implementations are relatively common…
References
Chao, G. (2009). Identification and assessment of risks associated with ERP post-implementation in china. Journal of Enterprise Information Management, 22(5), 587-614.
Ge, L., & Voss, S. (2009). ERP application in china: An overview. International Journal of Production Economics, 122(1), 501.
Woo, H.S. (2007). Critical success factors for implementing ERP: The case of a chinese electronics manufacturer. Journal of Manufacturing Technology Management, 18(4), 431-442.
Xue, Y., Liang, H., Boulton, W.R., & Snyder, C.A. (2005). ERP implementation failures in china: Case studies with implications for ERP vendors. International Journal of Production Economics, 97(3), 279-295.
Business Systems
Why is it important to use systems analysis and design methodologies when building a system? Why not just build the system in whatever way seems to be "quick and easy?" What value is provided by using an "engineering" approach?
Using a consistent and sound systems analysis and design methodology when building any system ensures that the foundational structure of the software or entire computing platform meets the specific goals and objectives of the users it is being designed for. Second, using sound systems analysis and design methodologies ensure that the overarching roadmap for the system stays consistent and does not deviate from the original design goals. Third, using a consistent and sound systems analysis and design methodology ensures that as the system user's needs change, the system can change to reflect their requirements. Fifth, having a sound systems analysis and design methodology ensures that the ongoing systems maintenance…
Information Systems over the Last Century:
Synchronizing and Streamlining Transportation and Logistics Systems
The pace of change and its complexity continues to drastically redefine entire industries, with those reliant on supply chains, logistics and transportation services seeing the greatest benefits and risks. Globalization is also re-shaping industries the fastest who rely on transportation as a key part of their value chains. United Parcel Service is a company that is representative of the pace and complexity of change that has occurred in business processes, strategies, and information systems over the last one hundred years. UPS was founded in 1907 in Seattle, Washington by Jim Casey, and today is one of the leading transportations services companies globally. The intent of this analysis is to explain the differences between business information systems and methods widely used in 1910 and how they compare to the common enterprise-wide systems and methods of today. The telephone,…
References
Nabil Alghalith. (2005). Competing with IT: The UPS Case. Journal of American Academy of Business, Cambridge, 7(2), 7-15.
Ata, B., & Van Mieghem, J. (2009). The Value of Partial Resource Pooling: Should a Service Network Be Integrated or Product-Focused? Management Science, 55(1), 115-131.
Barrett, J.. (2007, November). Demand-Driven is an Operational Strategy. Industrial Management, 49(6), 14-19,5.
Das, K.. (2011). Integrating effective flexibility measures into a strategic supply chain planning model. European Journal of Operational Research, 211(1), 170.
Abstract
This particular report is an evaluation on AIS through case analysis and presentation involving AIS failure, possible alternatives the firm may have had and just how the management should have strategized to avert the failure. In the end, the paper reveals best practices for migration from another system to AIS.
To change the Accounting Information System (AIS) best practices
Accounting info systems (AIS) has transformed business processes on a worldwide scale. When financial data is entered into the AIS, financial statements and reports are created at several business levels to make profitability certain. Steinbart and romney (2012) revealed that the accounting systems process information to offer data to users so that they can not only plan, but also manage and operate respective businesses. Given this situation, accounting info system are viewed as a method which helps management in their planning and balance processes by offering data that is both…
International Information System
Security of a Global Enterprise IT Network
Managing the security for an international network that supports key enterprise applications including marketing, sales, human resources, finance and administration across four continents must be coordinated with a strategic security information systems plan. The intent of this analysis is to show what some of the potential security threats are to managing a diverse IT network across diverse geographic locations, and what strategies or tools can be used to mitigate and even in some cases eliminate these threats altogether.
Analysis of Global IT Strategic Planning
There are a myriad of potential threats that could impact a global IT infrastructure, especially one distributed across four nations, supporting several key enterprise applications. The most common and potentially lethal threat is the network's perimeter is compromised through access of a corporate server at a firewall location. Hacking through authentication proxy servers has become commonplace…
References
Chang, K., & Wang, C. (2011). Information systems resources and information security. Information Systems Frontiers, 13(4), 579-593.
Gillies, A. (2011). Improving the quality of information security management systems with ISO27000. TQM Journal, 23(4), 367-376.
Pernul, G. (1995). Information systems security: Scope, state-of-the-art, and evaluation of techniques. International Journal of Information Management, 15(3), 165-165.
ole of Information Systems in Organizations
What unifies all businesses is their continual need for accurate, timely information to base decisions on and continually guide their strategies to achievement. Information is the new oil; it is what enables complex processes to be simplified and integrated into the broader infrastructure of an enterprise. The intent of this analysis is to evaluate how every organization must make the most of its information systems if it is to stay competitive over time and gain new customers. One of the most critical success factors for the profitability of any business is its ability to unify and strengthen its business model based on its intelligent use of information systems (Kroenke, 2013).
How Information Systems Create Competitive Advantage
Across the many types of businesses and the industries they compete in, all shares a common need to synchronize their supply chains, create profitable products and services, manage…
References
Kroenke, D.M. (2013). Using MIS (5th ed.). Upper Saddle River, NJ: Prentice Hall. Page 1-24.
functions of an information system. List and describe three types of enterprise systems.
he four basic functions of an information system are gathering data, storing data, processing that data into information, and outputting the information (O'Leary & O'Leary, 2008). he system has to be able to collect data, or have the data placed into it, or it does not have anything with which it can work and with which it can provide output information after an analysis takes place. Storing data is a big part of what an information system does, because the data is important and must not be lost. A system that could not store data would not be valuable to a company for collection and retention of data (O'Leary & O'Leary, 2008). Once the data has been collected and stored, it can then be analyzed in order to draw conclusions from it based on the type of…
The four main points of IT strategic plans are the mission statement, the SWOT analysis, the list of actions to be prioritized, and the "road maps" that are used to examine and readjust the strategic plan in the future (Bradford & Duncan, 2000). The mission statement is a very important part of the plan, because it is the basic definition of what the company stands for and where it is headed in the future. Without it, IT cannot plan for continued structure and development, which can cause the company to stagnate (Bradford & Duncan, 2000). The SWOT analysis comes next, and addresses the strengths, weaknesses, opportunities, and threats that are being faced by the IT department of the company. These can include both internal and external issues, both of which have to be dealt with correctly in order to allow the company to continue to see success (Bradford & Duncan, 2000). Because IT is such an important part of companies today, what happens in that department affects nearly everything else that takes place within the company.
Prioritizing the actions needed is next on the list when it comes to IT strategic planning. There is no need to work on something just for the sake of working, when there are more important issues to be faced (Bradford & Duncan, 2000). Prioritizing everything means that the IT department will be focused on the most important issues first, so that the concerns that really need to be addressed do not languish. Finally, road maps are required so that the company can see where it intends to have its IT department at specific intervals in the future. These are usually at the one, two, and three-year marks, but they can be placed at other intervals, as well (Bradford & Duncan, 2000). There is no specific rule for when they need to be seen, and every company is different.
Bradford, R.W. & Duncan, J.P. (2000). Simplified strategic planning. NY: Chandler House.
Once this data is captured, the third objective of building an equilibrium-based model that conceptually defines the relationship of companies who chose to invest from a strategy standpoint over those that were functionally-driven and the differences in profitability as a result. This model will also be used as the basis of creating a four-step maturity model that will attempt to show how over time strategy-based implementations are more effective at creating collaboration within and between firms choosing this approach.
Benefits
The most significant benefit of this study is determining what factors contribute to the success or failure of CM systems, taking into account implementation planning and strategies to mitigate resistance to change. The success or failure of CM system implementations is often with the area of change management and alignment of these systems to business strategies (Foss, Stone, Ekinci, 2008). The proposed research will show through an equilibrium model and…
References
Band, W.. 2009. Risk-Proofing Your CRM Initiative. Customer Relationship Management, March 1, 12.
Foss, B., M. Stone, and Y. Ekinci. 2008. What makes for CRM system success -- or failure? Journal of Database Marketing & Customer Strategy Management 15, no. 2, (March 1): 68-78.
Sudhir H. Kale. 2004. CRM Failure and the Seven Deadly Sins. Marketing Management 13, no. 5, (September 1): 42-46.
Natalie Petouhoff. 2006. The Scientific Reason for CRM Failure. Customer Relationship Management, April 1, 48.
Decision Analysis System Modeling
Using Spreadsheets"
"DATA DECISION ANALYSIS SYSTEM MODELING USING SPEADSHEETS"
"Data Decision Analysis System Modeling Using Spreadsheets."
Spreadsheet is one of the most popular software packages on the planet. Daily, million of business people, students and individuals use spreadsheet program to build models to assist in solving decision problems they face on their work activities. Thus, employers generally look for individuals having experience and skills with spreadsheets. Typically, spreadsheets assist in developing varieties of management techniques in modeling environment. More importantly, spreadsheets assist in developing models and make decision within a business environment.
Within the present contemporary business environment, many business managers face daunting tasks to make effective decisions. With the fast-paced and dynamic changes within a competitive business environment, business people are often faced with extremely complex business alternatives. Evaluation of the alternatives and choosing the best option from these alternatives has become a daunting task…
References
Evans, M.H. (2010). Course 3: Capital Budgeting Analysis. Continuing Professional Education
Lin, G.C.I. & Nagalingam, S.V. (2000). CIM justification and optimization. London: Taylor & Francis.
Ragsdale, C.T.(2010). Decision Analysis and Spreadsheet Modeling. A Practical Introduction to Management Science (4th edition). Cengage Learning.
EP Fail and Succeed
In order to increase its productivity and compete favorably, any company has to implement an elaborate Enterprise esource Planning (EP) system. Failure to do this will lead into a weak company without high possibilities of attained stipulated short-term and long-term goals. By definition, an EP system helps consolidate enterprise information and control all business processes in an organization. Implementing an EP successfully is not that simple. Its success or failure is depended on a variety of factors hence starting the process without an elaborate plan makes you vulnerable to a great number of snares along the way (Vinatoru & Calota, 2014).
Since an EP focuses on integration and management, the company stands a better chance at making resource usage and distribution more elaborate and timely. This will in turn increase the company's reputation, and hence, competitive edge in the market. Despite the fact this is a…
References
Donovan, M. (2011). Successful ERP Implementation the First Time. Performance Improvement.
Ghosh, R. (2012). A Comprehensive Study on ERP Failures Stressing on Reluctance to Change as a Cause of Failure. Journal of Marketing and Management, 3(1), 123-134.
ICMR. (2005). ERP Implementation Failure at HP, 1-12.
Pemeco. A Case Study on Hershey's ERP Implementation Failure: The Importance of Testing and Scheduling, 1-3.
Vicro Failure at BP and EP
What is BP? In a plain language, what does it mean to an organization that is underperforming?
Business Process e-engineering (BP) are a series of processes, systems and techniques for increasing the efficiency and profitable performance of businesses by re-architecting their workflows (Hammer, 2001). BP for an underperforming organization is specifically designed to provide a pathway out of the inefficiencies and lack of internal communication and collaboration that over time degrade the operational and financial performance of an enterprise (Hammer, Haney, Wester, Ciccone, Gaffney, 2007).
Why can IT be one of the biggest obstacles for BP?
Information Technologies (IT) often unnecessarily complicate the process of redefining and re-engineering processes by forcing organizations to change how they do business to just fit into an IT-supported framework (Tsai, Chen, Hwang, Hsu, 2010). IT can become more of a constraint than an enabler of organizational change quickly…
References:
Michael Hammer. (2001). The new business agenda. Strategy & Leadership, 29(6), 42-43.
Michael Hammer, Carole J. Haney, Anders Wester, Rick Ciccone, & Paul Gaffney. (2007). The 7 Deadly Sins of Performance Measurement and How to Avoid Them. MIT Sloan Management Review, 48(3), 19.
Annals of Cases on Information Technology, Volume 5 by Mehdi Khosrow-Pour (ed), IGI Publishing © 2003
Tsai, W., Chen, S., Hwang, E., & Hsu, J.. (2010). A Study of the Impact of Business Process on the ERP System Effectiveness. International Journal of Business and Management, 5(9), 26-37.
Transitioning to EP: Organizational development and change
Summary of the case
The DuPoint Chemical Company is in the middle of changing its software implementation system by transferring to an enterprise resource planning (EP) system. The DuPoint Chemical Company, being a large organization and the complexity of the scheme being massive, the organization took its project piece-meal dividing it into four consecutive terms starting with January 2004 and ending with August 2004. The change management and communications itself were conducted in three steps so as to ensure smooth incorporation of the system. The three steps involved appointing individuals to responsible positions; trips to each of the 15 major plants in order to communicate the importance of the project to plant personnel; and precautions to deal with potential negative implications of change.
Statement of the problem
Transition to EP involves a tremendous amount of work, specifically since EP is a software system…
Reference
French, W.L. & Bell, C. (1973). Organization development: behavioral science interventions for organization improvement. Englewood Cliffs, N.J.: Prentice-Hall.
Like many companies, we're also customizing Salesforce.coms' applications to match exactly what we need in terms of being able to track specific customization orders from customers. We're also working with Salesforce.com to create more integration points to our hand-coded systems as well, using the Apex programming language. AM esearch (2007) has mentioned Apex in their cited research, specifically on the point of ensuring upgrade paths possible using Salesforce.com main components while customizing them with the Apex programming language as a key reason it departments are adopting Salesforce.com. This is in fact the reason our company chose salesforce.com and the SaaS platform as our CM system, because we could quickly and easily customize it for our specific needs. Our it department spent the majority of the CM budgets in the past trying to get our sales force and managers to use the systems in the first place. This is also a…
References
AMR Research (2007) - Salesforce.com: Record Quarter, Momentum Strong Leading Up to Dreamforce. Thursday August 16, 2007. Laura McCaughey, Robert Bois. Boston, MA. Pages. 1 & 2.
Computer Business Review Online, (2006) - Gaining Value from Software as a Service. Computer Business Review Online Angela Eager. Accessed from the Internet on September 4, 2007:
http://www.cbronline.com/article_cbr.asp?guid=8B4B1CF1-D83A-45A5-856C-C391F2BD69F4
Dyche', Jill (2002) - the CRM Handbook. Addison-Wesley Pearson Education. ISBN. Upper Saddle River, New Jersey. 2002.
services management of no less than Apple Corporation. Apple has established a level of basically unparalleled dominance in the form of its product offerings such as the iPhone, iTunes, the iPod and its line of computers and tablets. The points of analysis that have been conducted and that have revealed the sheer excellence and overall performance of Apple include its use of business intelligence, enterprise resource planning (EP), customer relationship management (CM), data mining and intelligent systems. They have built a formidable and singular platform for their own business operations as well as for their consumers. They have even accommodated the preferences and wants of some consumers that are not Apple-exclusive. This would include the embracing of the common MP3 file format, integration with Windows products, the use of Intel chips that were solely or mostly the domain of Windows-based PC's in the past and so forth. ather than try…
References
Apple. (2016). Apple. Apple. Retrieved 28 February 2016, from http://apple.com
Dice. (2012). Apple iPad Is Evolving the Business Intelligence Market - Dice Insights. Dice Insights. Retrieved 28 February 2016, from http://insights.dice.com/2012/05/07/apple-iPad-is-evolving-the-business-intelligence-market/
Fox, S. (2016). Keep parental controls in mind when picking which streaming services to share with your kids. Timesherald.com. Retrieved 28 February 2016, from http://www.timesherald.com/article/JR/20140319/NEWS/140319594
Huynh, T. (2016). Apple CarPlay: everything you need to know about iOS in the car. TechRadar. Retrieved 28 February 2016, from http://www.techradar.com/us/news/car-tech/apple-carplay-everything-you-need-to-know-about-ios-in-the-car-1230381
Kaizen is so engrained in the Toyota culture and the corresponding House of Quality that internally when planned results are not achieved it is considered more of a failure of process and execution (Gong, Wang, Lai, 2009). This is where the TPS varies significantly from American-based approaches to managing variation in results and failure to attain results as well. The Kaizen approach systematically analyzes why a process did not result in the intended goal being attained, and often there is Six Sigma and root cause analyses performed to understand the factors that led to the process not delivering the planned for results (Harrington, 2003).
All of these factors that comprise the TPS are often duplicated by competitors (Dyer, Nobeoka, 2000) so much so that there are often attempts to emulate down to the use of continuous flow, production leveling, pull systems, quick changeover, takt time, and production leveling (Kotani, Ito,…
References
George Alukal. (2007). Lean Kaizen in the 21st Century. Quality Progress, 40(8), 69-70.
JT Black. (2007). Design rules for implementing the Toyota Production System. International Journal of Production Research, 45(16), 3639.
Bill DiBenedetto. (2009, January). Ripple effect. Journal of Commerce, et.al.
Jeffrey H. Dyer, & Nile W. Hatch. (2004). Using Supplier Networks to Learn Faster. MIT Sloan Management Review, 45(3), 57-63.
Amended Project Charter
To define and execute a project plan for the customization, testing, validation and successful launch of a cloud-based CR system organization wide, providing each member of the sales team with immediate, 24/7 access to all relevant customer information.
To design and quickly implement a lead generation and escalation strategy using the cloud-based CR applications'; functionality and features to ensure sales leads are delivered to sales reps immediately after they are captured.
To provide sales managers with the ability to see sales funnel performance across all sales reps, regions and sales channels on a 24/7 basis using any mobile, tablet, laptop or desktop device connected to the Internet.
Project Success Criterion
In defining a cloud-based CR application for our company, the project success criterion is first based on the high priority of keeping our sales force agile and responsive to corporate clients purchasing our build-to-order systems and tablets.…
May 1, 2015
Product Budget
It is anticipated that the full implementation of the CRM suite of applications that includes
For a product configuration system to be effective it must be able to submit orders directly into production while at the same time being able to determine what the Available-To-Promise (ATP) ship dates are (Mendelson, Parlakturk, 2008). Instead of just giving the standard four to six weeks I'd also integrate the product configuration systems to supply chain systems to ensure that accurate Available-To-Promise (ATP) dates (Gunasekaran, Ngai, 2009). I'd use this as a competitive differentiator to ensure that customers could be very well informed as to when their sofa or furniture was going to arrive. All of these systems would also be integrated to an analytics system so it would be possible to know what the status of orders and shipments were on a continual basis.
eferences
Gunasekaran, A., & Ngai, E.. (2009). Modeling and analysis of build-to-order supply chains. European Journal of Operational esearch, 195(2), 319.
Johansson, Johny K.,…
References
Gunasekaran, A., & Ngai, E.. (2009). Modeling and analysis of build-to-order supply chains. European Journal of Operational Research, 195(2), 319.
Johansson, Johny K., & Nonaka, Ikujiro. (1987, May). Market Research the Japanese Way. Harvard Business Review, 65(3), 16.
Kate Maddox. (2006, April). Microsoft research paves way for 'People Ready'. B to B, 91(4), 62.
Lorne McMillan & Brenda Ng. (2007). Ethnography within consumer research -- a critical case study of Consumer Film Festivals. International Journal of Market Research, 49(6), 707-714.
A change management strategy that concentrates on getting the feedback of the sales teams, who will be the primary uses of the CRM system, and also the engineering team who will want to evaluate it, are both critical. This focus on shared ownership will overcome the political factors and forces that will push for the SaaS-based CRM system to be not installed and used. The sales teams however will need the system to complete more accurate quotes, orders and update customer records. The future of enterprise software is on the SaaS-based platform, and Cincom will need to embrace this direction and learn to capitalize on it in order to growth profitably in the future.
Cincom Systems Organizational Environment and Structure
Cincom Systems is organized into five separate divisions, each concentrating on enterprise software applications and platforms. All of these divisions are integrated on a common Microsoft platform or protocol stack,…
It has also allowed each business unit to concentrate on its core business very closely and clearly, accurately defining expectations and results that can be achieved to key customers as well. The Cincom Manufacturing Business Systems (CMBS) division sells ERP systems to manufacturers, many fo them members of the Fortune 500. The Acquire business unit sells a customizable quoting and product configuration system, and Cincom Synchrony sells a call center application suite. Cincom Smalltalk is a development organization that evangelizes the Smalltalk development language. The Cincom outsourcing services group sells services of the Indian subsidiary who builds both internal and customer-sponsored applications. The mission of Cincom is to deliver up to a 30 times increase in value to customers who choose to standardize their businesses on their solutions. The culture is highly focused on analytics, metrics and key performance indicators (KPIs), often measuring overall performance of applications within customer sites. The best-performing companies rely on analytics, KPIs and metrics to stay aligned to customers and ensure success fo initiatives (Conejero, Figueiredo, Garcia, Hernandez, Jurado, 2011).
Organizational Structure
The structure of this organization is highly decentralized with each business unit have a general manager and a series of directors responsible for marketing, sales, product management and product development. Internal systems are specifically designed to allow for rapid information and knowedlge sharing, further increasing innovation. The reliance on knowedlge sharing systems to further support and enhance the development of innovation in firms shows significant potential to revolutionize enterprise software (Linke, Zerfass, 2011). This is exactly what Cincom is attempting to do with its focus on intensive levels of knowedlge sharing and collaboration, including the highly decentralized organizational structure and relative freedom of development groups to pursue their own plans without having to be constrained by a single, overriding engineering and development team. This focus on decentralized innovation has made it possible for
Databases
Analysis and Overview of Database ystems in the Enterprise
The pervasive adoption of databases for aggregating, analyzing, parsing, reporting and storing data continues to exponentially increase over time, as the information needs of companies continued to increase. The foundation fo nearly every enterprise-wide system and computing platform includes integration to databases of many types, from object-oriented to relational (Lungu, Velicanu, Botha, 2009). Every Enterprise Resource Planning (ERP) system today relies on databases for product, pricing, costing, production scheduling, service coordination and manufacturing execution task coordination as well (Bremer, Carey, 1987). Databases have become an essential component of every enterprise system in use today, from coordinating supply chains, sourcing, production and tracking customer activity and sales through Customer Relationship Management (CRM) systems (Madduri, hi, Baker, Ayachitula, 2007). Object-oriented databases are pervasively used in Computer-Aided Drawing (CAD) applications as well, given their speed and accuracy in managing geographic and graphic primitives…
Sarkar, S.S. (1989). Architecture and language for a layered relational database. The University of Texas at Dallas). ProQuest Dissertations and Theses,, 145
Toth, K.C. (1980). Distributed database architecture and query processing strategies. Carleton University (Canada)). ProQuest Dissertations and Theses,,
Worboys, M. (1989). Relational databases: A theoretical primer. Information and Software Technology, 31(3), 115-115.
This is so important because the current business environment is full of competitions and therefore firms that don't focus on external value creation eventually lose their competitive advantage (Spulber,2009). The current business scene is very competitive meaning that each form must have an edge so as to win over more customers. The process requires that the internal and the external business processes be fine tuned using all tools available. The adopted tools should be able to react to the changes in the corporate environment such as new business models. New technologies such as management information system strategy are important in order to remain competitive through enhance internal and external functions (Chaffey, 2002).
Johnson plc should invest in Electronic Data Interchange (EDI) technology that would allow it to exchange valuable information such as order updates, product prices and transaction schedules to their suppliers and customers. This should be rolled on a…
References
Bartoo, J, Elliot, T, and Naik-lyer, V.(2000) Increased Competitive Advantage the Combination
of E-business and Business Intelligence Tools. San Jose, CA: Business Objects, 2000.
Chaffey, D., (2002), E-business and E-Commerce Management, Pearson Education Limited
Earl, M. (1998) "An organizational approach to IS strategy making." In M. Earl (eds)
Analyze the appropriateness of HM technologies and best practices to recommend applications and strategies for your selected organization, in order to improve organizational effectiveness, workforce productivity, and systems integration
HM technologies are essential towards reduction of the cost of operations as well as an increment in the level of consumer satisfaction hence effective management of the resources and available opportunities. Wal-Mart should focus on the quality and efficient automation of the processes and departments for the purposes of eliminating errors and overhead costs. This is essential through management of the HM technologies such as CM, FID, and EP with the aim of achieving maximum profit levels and revenues at the end of the fiscal year.
eferences
Ho, C. (2007). Measuring system performance of an EP-based supply chain. International Journal of Production esearch, 45(6), 1255-1277. doi:
10.1080/00207540600635235
Karimi, J., Somers, T.M., & Bhattacherjee, A. (2007). The ole of Information Systems
esources…
References
Ho, C. (2007). Measuring system performance of an ERP-based supply chain. International Journal of Production Research, 45(6), 1255-1277. doi:
10.1080/00207540600635235
Karimi, J., Somers, T.M., & Bhattacherjee, A. (2007). The Role of Information Systems
Resources in ERP Capability Building and Business Process Outcomes. Journal Of
Aux Bons Soins Enterprise Systems Strategy
Strategic Assessment of the Aux Bons Soins (ABS)
Information Technologies (IT) and Enterprise Systems Strategy
Having grown both from a series of acquisitions and a continual series of internal strategies to retain and grow their customer base, Aux Bons Soins (ABS) Information Technologies (IT) infrastructure has grown widely distributed to the point of being fragmented. The acquisitions of General Maritime Protection and Western General Insurance have created significant challenges in integrating their IT infrastructures into the ABS IT systems platforms and architectures. The senior management team anticipated a certain degree of overlap of system licensing, resources, functions and roles, yet didn't realize how much the duplication would slow response to customers. Concerned with the slow response to customers and market conditions, in addition to the continual discovery of just how inconsistent the reporting processes are across the three divisions, the senior management team initiates…
References
Jackson, G.. (2011). Leading an IT Organization Out of Control. EDUCAUSE Review, 46(4), 32.
Bjorn Johs. Kolltveit, Bjorn Hennestad, & Kjell Gronhaug. (2007). IS projects and implementation. Baltic Journal of Management, 2(3), 235.
Karen Lindquist. (2007). HR's role in mergers and acquisitions. Strategic HR Review, 6(3), 3. R
Vincenzo Morabito, Marinos Themistocleous, & Alan Serrano. (2010). A survey on integrated IS and competitive advantage. Journal of Enterprise Information Management, 23(2), 201-214.
Furuholt, (2006) argues that lack of management engagement to the acceptance of information systems has been a barrier to the implementation of information systems. The issues are even common with organizations in the developing countries where management does not give enough priority to the information systems implementation. Importantly, implementation of information systems requires management support since management will need to approve fund that would be used for IS implementation. Generally, younger people are more interested in the it tools than older people. In a situation where number of older working team outnumbers younger working team within an organization, the IS implementation may be cumbersome.
More importantly, lack of knowledge of information systems may serve as barrier to its implementation. In the developed countries, private and public organizations have already aware the importance of information systems to the organizations. Many organizations in developed countries already realize that it tool is a…
References
Abukhzam, M. & Lee, a. (2010). Factors affecting Bank Staff attitude towards E-banking adoption in Libya. The Electronic Journal on Information Systems in Developing Countries: 42(2): 1-15.
Ali, S.N.A. (2010). E-government services: an exploration of the main factors that contribute to successful implementation in Libya. PhD thesis, University of Portsmouth.
Bartol, K.M. (1982). Managing Information Systems Personnel: A Review of the Literature and Managerial Implications. MIS Quarterly.
Boh, W.F. & Yelling, D. (2007). Using Organizational Architecture Standards in Managing Information Technology. Journal of Management Information Systems. 23 (3): 163 -- 207.
ENTEPISE INFOMATION SYSTEMS ON AN OGANIZATION'S PEFOMANCE?
information system
What is the effect of enterprise information systems on an organization's performance?
There is need for any organization operating in today's rapidly changing and competitive business environment to be dynamic and flexible in its daily operations Hevner, March, Park, & am, 2004.
Using enterprise information systems, an organization is able to improve its business efficiency and reduce costs. Embracing information technology will allow an organization to succeed in the rapidly changing business world. Information technology has made it possible for organizations to develop information systems that allow for effective communication, support decision making, and provide mutual understanding amongst the staff members.
Modern business comprises of complex multicomponent systems, the primary component being information technology. Each business has its own unique financial and economic activities, but there are problems which would face all business. Some of the problems include marketing, financial resources,…
References
Breath, C.M., & Ives, B. (1986). Competitive Information Systems in Support of Pricing. MIS Quarterly, 10(1), 85-96.
Chen, M. (1995). A Model-Driven Approach to Accessing Managerial Information: The Development of a Repository-Based Executive Information System. Journal of Management Information Systems, 11(4), 33-63.
Creswell, J.W. (2002). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. 2455 Teller Road Thousand Oaks, CA 91320: SAGE Publications.
Hakim, C. (2000). Research Design. 7625 Empire Drive, Florence, Kentucky: Taylor & Francis.
These dealers have high levels of credibility with their customers due to their backgrounds, yet do not have the experience or interest in learning the depths of a quoting system. Cincom has created an quoting, pricing and product configuration system that allows for uploading of images directly from smartphones as a result.
Another factor is the optimization of pricing (Bilek, 2010) and the use of the Cincom Acquire suite of applications for creating more effective customer loyalty programs within dealer channels. There are several manufacturers now using the Acquire platform to complete pricing loyalty programs as well. In conjunction with all of these factors is the streamlining of the product configuration system within Acquire, to allow for constraint-based optimization of product models, a dominant factor in the growth of lean manufacturing today (Banaszak, Zaremba, & Muszy-ski, 2009). The pricing optimization, product configuration and constraint-based modeling aspects of Cincom Acquire have…
References:
Ahmed, D., Sundaram, D., & Piramuthu, S. (2010). Knowledge-based scenario management - Process and support. Decision Support Systems, 49(4), 507.
Banaszak, Z., Zaremba, M., & Muszy-ski, W.. (2009). Constraint programming for project-driven manufacturing. International Journal of Production Economics, 120(2), 463.
Bilek, G.. (2010). The Value of Information Sharing in a Build-to-Order Supply Chain. The Business Review, Cambridge, 15(1), 131-136.
Enterprise-Level usiness Systems: Development Standards
Electronic Industries Alliance (EIA)
As we can forthwith understand from its name, EIA is an alliance between companies operating in the electronics sector (more than 80% manufacturers from a $430 billion industry), formed with the declared goals of defending its members' interests in such areas as international trade and market access, the environment, broadband and Internet security. The initial association of electronics producers was changed in 1997 to an alliance comprising other industrial related areas such as telecommunications (TIA- The Telecommunications Industry Association) or GEIA
The Government Electronics and Information Technology Association). As such (and this is quite important), the alliance does not set any standards itself, but through the associations that form it.
Following the link to the Government Electronics & Information Technology Association page: (http://www.geia.org/),the information I found there on ERP, MRP and CRM development standard was more general: most of the standards…
Bibliography www.ieee.org www.iso.org www.eia.org www.geia.org
Cisco highly successful EP effort. What accounts success? What important things CISCO correctly? * Please reference ( attached paper), search / sources/references.
Cisco's EP
Cisco is one of the most successful global companies. The sources of its success are numerous, to include among others, a well developed business plan or the creation of market efficiencies. Still, one notable contribution to the success of the company is represented by the ability to understand market features and adapt to them.
Cisco has developed and sold countless devices that supported and propagated technologic innovation and evolution. In an age in which the internet was beginning to make a more notable presence within the business community, Cisco created a new system that would further support business operations.
This was represented by the EP -- enterprise resource planning system. EPs are one of the most complex and useful technologies used by the modern day economic…
Reference:
Nolan, R.L., 2005, Cisco Systems Architecture: ERP and Web-enabled IT, Harvard Business School
The basic objectives of Information Systems in the future will be to focus on the design, construction and use of internal software and computer systems so as to increase the company's output from their people and technology. The internet has allowed IS to refocus its attention to what they historically have done best. When IS was focused on the needs of external systems development, they more than often were less than ideal so they did not facilitate optimum system implementations. The internet has reduced the need to focus on external program implementation and therefore internal processes benefit.
In conclusion, this report aimed to come back with an answer to the question of why so many Enterprise esource Planning projects fail and to focus on how the Internet has provided an opportunity to have businesses focus on the development of their internal applications.
eferences
Koch, Christopher. "The ABC's of EP." CIO…
References
Koch, Christopher. "The ABC's of ERP." CIO (2005): Retrieved on 18 March 2005, from http://www.cio.com/research/erp/edit/erpbasics.html .
Ross, Jeanne w. And Weill, Peter, "Six it Decisions Your it People Should Not Make" Harvard Business Review, Nov 2002, vol. 80 issue 11, p84, 8p.
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