Benchmarking resource allocation and performance metrics
As the nation's largest healthcare provider, the Department of Veterans Affairs (VA) has the responsibility to use taxpayer resources to their maximum advantage in accomplishing its longstanding mandate to "care for him who shall have borne the battle, his widow and orphan" (Doebbeling et al., 2002). To help it accomplish this important mission, the VA has long used benchmarking to identify opportunities for improving the provision of healthcare services in its medical centers, outpatient clinics and Vet Centers across the country. As a result of these initiatives, the staff at some VA medical centers used other benchmarking techniques to identify further opportunities to improve patient care and satisfaction, with one such example being a "Tell It to the Director" program at the VA Medical Center in Oklahoma City. This paper provides a review of the relevant literature to assess the results of this program over time, followed by a summary of the research in the conclusion.
Philosophy of Life Humans Have a Distinguishing
Humans have a distinguishing nature, which defines the way they think, act, and feel. The human nature has influenced the culture that humans have kept with each other. In this study, I have elucidated the nature of human beings as they desire to do good always. This is supported by the Hindu and Catholic doctrines as a source of my philosophy.
Case study essay questions and answer guidelines
The case study is related to a thorough analysis of Canyon Ranch which is a premium service provide and a market leader in the spa industry. Where Canyon Ranch has managed to attract and retain its customers with exceptional quality of customer service over the years, it is facing a competition from various market players. Since personalized customer care is the cornerstone of Canyon Ranch's business model, there is a concern that adoption of hi-tech technology may affect the level of human touch (which is a signature of Canyon Ranch) in the overall vacation experience. The case study is intended to examine whether adoption of new technology i.e. Customer Relationship management system and business intelligence system, will benefit Canyon Ranch or not.
Predicting the Future of Medical Health Records
With the advent of digital databases used to store vast amounts of medical information, health histories, and vital statistics for millions of patients across America, a concept known on the local level as electronic medical recordkeeping (EMR), and collectively forming the electronic health record (EHR), the delivery of healthcare services has undergone a rapid transformation during the last two decades. The traditional clipboard and paper chart carried by physicians and nurses, which held an often indecipherable maze of pencil-etched recordings made throughout a patient's stay, has since been replaced in many modern healthcare facilities by the iPad and other handheld computer tablet devices. Banks of unwieldy filing cabinets, each storing hundreds of individual patient files, have vanished in the private practices and doctor's offices of America's healthcare providers, with a simple server system allowing for the storage of millions of files on a single hard drive. Through the implementation of advanced software systems, diagnostic tools have now become intuitive, scanning through a patient's entire archived medical record and searching for connections that may ordinarily escape the consideration of a single doctor handling dozens of cases concurrently.