HP and Pretexting

Back in 2006, Hewlett Packard's management got themselves into both legal and public relations trouble by the way in which they decided to investigate the source of leaks from their Board of Directors to the news media. The case brings about questions about confidentiality and ownership of personal information, its worth and the accountability not only of those who get hold of the information dishonestly, but also those who hire them. In the end, it brings up a lot of questions about how to conduct inside and outside examinations in general (asch, 2006).

Patricia Dunn was born in Burbank, California. She grew up in Las Vegas where her parents were employed in the casino industry. After her father passed away, she and her family moved to California where Dunn got a degree in journalism. After college, Dunn worked as a secretary at Barclays Global Investors, where she…

References

Bennett, Steven C. (n.d.). Ethics of "Pretexting" in a Cyber World. Retrieved from  http://www.mcgeorge.edu/documents/publications/mlr/Vol_41_2/03_Bennett_ver_07 

_FINAL.pdf

Krazit, Tom. (2006). FAQ: The HP 'pretexting' scandal. Retrieved from  http://www.zdnet.com/news/faq-the-hp-pretexting-scandal/149452 

Martin, Patrick. (2006). Hewlett-Packard spying scandal sheds new light on U.S. corporate ethics.

global operations of a U.S. company Hewlett Packard (H.P.). The company has 88,500 employees worldwide and had total revenue from continuing operations of $48.8 billion in its 2000 fiscal year. Hewlett-Packard Company is considered a leading global provider of computing and imaging solutions and services, which aims at making technology and its benefits accessible to individuals and businesses through simple appliances, useful e-services and an Internet infrastructure that's always on.

ecently Hewlett Peckard (HP) has begun to integrate a significant amount of its workforce at its new facility in the IT capital of India. In addition, H.P. has been doing business for a long-time in Europe and other parts of Asia -- Korea, Japan, and Singapore. Some of these operations -- backend IT services, customer call services, and other tactical operations -- are being done in pursuit of its cost management issues throughout its operations. As a result of outsourcing,…

References

Kotler, Philip and Armstrong, Gary. Principles of Marketing. New Jersey: Prentice Hall, 1993.

Kotler, Philip. Marketing Management. New Jersey: Prentice Hall, 1991.

Hewlett-Packard (HP) is an electronic devices company that focuses on computers, printing, servers, storage and IT management solutions. Personal systems are around 29% of the total business, printing is 21%, the enterprise group 25% and enterprise services are 20%, with the remaining 5% coming from software and financial services. William Hewlett and David Packard founded a partnership in 1939 and the modern HP was incorporated in 1947. The company has transitioned between many businesses since that point in time. It was rumored a few years ago that HP was going to exit the personal computer business, but those rumors proved false (Loftus, 2011).

Evaluation of Global Presence and Accommodation

Social media are used for both marketing and public relations by HP. The company is active across multiple social media platforms, and generally uses them to address customer concerns, and to promote the company's various products and initiatives. The company uses…

References

2013 Hewlett Packard Annual Report. Retrieved April 21, 2014 from http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9MjE4NDA1fENoaWxkSUQ9LTF8VHlwZT0z&t=1

Autonomy.com (2014). HP Media Aggregation Service. Hewlett-Packard. Retrieved April 21, 2014 from  http://www.autonomy.com/products/media-aggregation-service 

HP. (2013). HP connects customers to the enterprise through seamless integration of social media. HP.com. Retrieved April 21, 2014 from  http://www8.hp.com/us/en/hp-news/press-release.html?id=1497456 

Kelly, N. (2013). HP empowers social care in customer-manned forums. Social Media Explorer. Retrieved April 21, 2014 from  http://www.socialmediaexplorer.com/social-media-marketing/hp-empowers-social-care-in-customer-manned-forums/

HP has been able to distinguish itself, despite the increasingly pluralistic industry structure, to stress its ability to provide helpful advice to home customers and small and medium size businesses, thus enhancing its differentiation in the industry, and creating a friendly yet professional image for itself in the minds of consumers. This makes consumers specifically look for HP products, rather than relying on middleperson's advice, and other aspects of the value chain that increases cost and necessitates more advertising dollars to be spent on the part of the company.

The superiority of its support services for current users and its alliance with wireless services such as Noika have enabled it to create new business networks and enhance its competitive scope and advantage in the technology industry. HP has made a commitment to technical innovation in transforming the products sold, by making products cheaper for the consumer and more common by…

Works Cited

HP. (2004) "Business and Technology: HP Services News" Official Website. Retrieved 14 November 2004 at http://h20219.www2.hp.com/services/cache/77714-0-0-225-121.aspx

HP. (2004) "Fast Facts." Official Website. Retrieved 14 November 2004 at  http://www.hp.com/hpinfo/newsroom/facts.html

Innovation, design and creativity are essential elements of a competitive advantage for company's services and products. This paper evaluates the impact that innovation, design, and creativity have on the strategy of Hewlett-Packard and Sprint. An assessment of the respective processes, products or services of these organizations is followed by a summary of the research and important findings in the conclusion.

Hewlett-Packard

Innovation and creativity are key aspects of Hewlett-Packard's track record of success. For instance, according to this company's promotional literature, "At HP, we live for the big idea, the next great discovery. 'Invent' is more than a word: it's who we are. Everything we do, we do to make technology more practical, usable, and valuable to our customers" (About HP, 2014, para. 3). Currently, Hewlett-Packard has more than 317,000 employees worldwide (Number of employees at Hewlett-Packard, 2014). An assessment of the various programs in place at Hewlett-Packard shows that…

References

About HP. (2014). Hewlett-Packard. Retrieved from  http://www8.hp.com/us/en/hp-information/index.html .

Brown, M. (2008, May/June). Successfully embedding innovation: Strategies and tactics.

Research-Technology Management, 51(3), 65-71.

De Kuijper, M. (2009). Profit power economics: A new competitive strategy for creating sustainable wealth. New York: Oxford University Press.

Change

Using Kotter's 8 steps, the three most significant errors made out of all the change stories presented were: McDonald's failure to create urgency when it implemented its initial menu changes; Kodak's failure to communicate its vision for change; and Fiorina's failure to form a powerful coalition prior to the merger between HP and Compaq Computer Corp. However, it is important to keep in mind that Kotter's approach may not best describe organizational change; its popularity may be more attributable to its usable format than from any evidence that Kotter's approach to change management is superior to competing approaches (Appelbaum et al., 20120).

McDonald's made half-hearted efforts to respond to consumer demands for healthier menu options. However, at that time, it had not seen any reduction in profits because of the perceived lack of nutritional value of its offerings and was not committed to expanding beyond its traditional fast-food repertoire.…

References

Applebaum, S., Habashy, S., Malo, J., & Shafiq, H. (2012). Back to the future: Revisiting

Kotter's 1996 change model, Journal of Management Development, 31(8), 764-782.

Palmer, I., Dunford, R., & Akin, G. (2009). Managing organizational change: A multiple perspectives approach, 2nd Ed. McGraw-Hill.

Parker, D., Verlinden, A., Nussey, R., Ford, M., & Pathak, R.D. (2013). Critical evaluation of project-based performance management: Change intervention integration, International Journal of Productivity and Performance Management, 62(4), 407-419.

Research indicates that supply chains help organizations attain competitive advantage. In turn, the successes or letdowns of such supply chains are determined in the open market by the end consumers. Rendering the fitting product, at the fitting price, at the fitting time to the consumer is not only the fundamental aspect to competitive success but also the vital element to survival (Christopher and Towill, 2001). Owing to the fact that the intricacy of supply chains in the present day, partly as a result of globalization and out-sourcing, the manner in which supply chains are structured can make a difference between an organization generating profit or loss. Different types of structures avail the management the choice to select the one that best suits consumer expectations. However, it is imperative for such chosen pipelines to go hand in hand with the business strategy of the supply chain (Christopher and Towill, 2002). In…

Looking at the consolidation of real estate locations and cores sites, HP

"consolidated 85 data centers into just 6; driving key initiatives in areas such as energy efficiency, capacity utilization, 24x7 resiliency and service automation. As HP's transformation effort demonstrates, consolidating local and regional data centers can bring substantial benefits. These include lower costs and higher availability; simpler, more cost-effective operations; and automation of routine management functions" (Hewlett- Packard Website. 2011). Cost savings is ultimately balanced against cost incurrence and HP seems to have found the right mix.

Initiatives and Sales

The streamlining of operations, consolidation of real estate holdings, and workforce restructuring are primarily cost initiatives designed to effect and control expenses. That said top line revenue growth depends on increasing productivity from technological innovation and employee efficacy in implementation. Organic sales growth does depend on a committed workforce who has the tools and support requisite for success. A…

References

Hewlett- Packard Website. (N.D.). Driving Data Center Transformation. Hewlett-Packard Company. Retrieved January 26, 2011 from http://h20219.www2.hp.com/services/us/en/messaging/feature-svc-datacenter-transform.html

Hewlett-Packard 2009 Annual Report. (2009). Hewlett-Packard Company.

Hewlett-Packard 2010 Annual Report. (2010). Hewlett-Packard Company.

QuickMBA. (N.D.). Strategic Management: Value Chain. Retrieved January 26, 2011 from  http://www.quickmba.com/strategy/value-chain/

commerce and its dependence upon information technology (IT) has placed Hewlett Packard (HP), as a successful and large corporate entity. Human resources as a strategic instrument is necessary in order to maximize the potential of this company, and with a useful and detailed investigation into these processes a beneficial conclusion may be approved and determine as to how human resources best practices may be implemented into a corporate model such as HP's.

The purpose of this analysis is to present HP's current status and formulate applicable human resource management ideas and apply them to this situation. This essay will first provide a background analysis of HP to present the baseline features of this company and how it fits into both the corporate and labor cycles presented in today's market. Next, this essay will focus on the targeted HP employee and create a model of criteria that explores the many work…

References

Blanc, M. (2015). Hewlett-Packard Company: Layoffs to Continue After Company Split? BidnessEtc, 21 Aug 2015. Retrieved from  http://www.bidnessetc.com/50772 - hewlettpackard-company-layoffs-to-continue-after-company-split/

Dallas, M. (2014). Productivity Identified as Hewlett-Packard's Top HR Priority. Argyle Journal, 12 June 2014.

Deming, D. J. (2015). The Growing Importance of Social Skills in the Labor Market (No. w21473). National Bureau of Economic Research.

Dreher, G., & Dougherty, T. (2002). Human resource strategy: A behavioral perspective for the general manager Boston, MA: McGraw-Hill/Irwin

elative to the organization as a structure, Fiorina decided to offer increased power to four managers in an attempt to unify the corporate departments. This did not retrieve the desired results as an integration within an overall Net strategy had been delayed.

Carleton Fiorina has had an impact upon Hewlett-Packard's marketing operations. Prior to her arrival, the printer organization had used traditional marketing techniques, which presented one product or service at a time. Fiorina however revealed that in the age of the internet, the corporation had to market various products and services and present how they relate to each other to form a unified whole. In this desire, she implemented integrated and interactive marketing techniques and managed to attract larger numbers of customers.

In terms of human resource, HP prided on one of the lowest employee turnover rates. Insiders however commented that the company was retaining the wrong people. To…

References

Darlin, D., October 6, 2006, Fiorina Says Her Groundwork Helped Turn Around Hewlett-Packard, the New York Times

Sellers, P., October 12, 1998, the 50 Most Powerful Women in American Business, Fortune Magazine

Rivlin, G., February 10, 2005, Hewlett's Board Forces Chief Out After Rocky Start, the New York Times

August 2, 1999, Cara Carleton S. Fiorina, Business Week,  http://www.businessweek.com/1999/99_31/b3640003.html . Ast accessed on October 17, 2008

Employment Law

Do the employer's actions here seem to be reasonable to you (both those in response to diversity and in response to the employee's reaction)?

In Peterson vs. Hewlett Packard, the employer's actions are reasonable. his is because they are trying to promote tolerance and respect for others. he only way these objectives are achieved is by showing the importance of everyone to the organization. his is regardless of their racial group, sexual orientation or gender. hese practices are designed to create a workplace that is neutral and respects everybody's contribution.

In response to Peterson's reaction, Hewlett Packard executives told him that the religious quotes directed at homosexuals are in direct conflict with them. his is because he is promoting discrimination and hatred against certain groups of individuals. o make matters worse, they asked Peterson multiple times to remove them and gave him time off (with pay) to think…

The best way to design a diversity program that is not offensive to everyone is to show the importance of diversity to the organization. This means the company must utilize tolerance to illustrate how everyone should be embracing these attributes. The best way to achieve these objectives is to have specific individuals come and talk to employees, who have problems with the program, about the challenges they are facing.

In the case of Peterson, Hewlett Packard could have brought in a religious leader to speak with him about the issue. Peterson more than likely would have cited the 10 Commandments. However, in the New Testament, Christ talks about the importance of turning the other check, openness and love. As a result, Peterson's actions were serving a way of judging on anyone who is gay. In the Bible, it clearly states that God is the final arbitrator. This means that Peterson is trying to act like he is a deity based upon his hatred for homosexuals.

After this, is when Hewlett Packard could have their legal counsel talk with Peterson and show how his actions are in direct violation of the Civil Rights Act of 1964. This is when they will provide him with a written warning and have Peterson acknowledge his receipt. After two more written warnings, is the point he will be terminated for refusing to follow these guidelines. This would have made it more difficult for Peterson to sue, as there is a written record illustrating his blatant refusal to abide by the law and company policies / procedures.

Dell Inc.

The head office of Dell is at Austin, Texas at the same place where the company was based. Dell Americas is also located in Texas, which is the regional business unit for the United States, Canada and Latin America. The regional headquarters offices of the company are in England, for Europe Middle East and Africa; in Singapore catering to Asia-Pacific; and in Kawasaki, Japan, to serve the market for Japan. The production unit for the manufacture of computers is located in Texas, Tennessee, Brazil, Ireland, Malaysia, and China. Dell Computer Corporation sells products and services meant for Information Technology and the Internet backbone. The proceeds of the company for the previous four quarters were $31.2 billion. (Stories of Entrepreneurs: Michael Dell)

Dell's product, pricing, distribution, and promotion strategies

Product

The Dell product line-up of high performance computer systems comprises of PowerEdge servers, PowerApp server applications, PowerVault storage products,…

References

Bean, Michael. The Price Strategy Simulator: Anatomy of a Price War Hewlett-Packard / Compaq vs. Dell. Retrieved at  http://www.forio.com/pricing20010912.htm . Accessed on 16 October, 2004

Best practice resources enabling lean manufacturing excellence. Retrieved at  http://www.superfactory.com/Resources/concepts/demandflow.htm . Accessed on 16 October, 2004

Brief Description of the Product/Service. Retrieved at http://homepages.wmich.edu/~j0karnat/Dell%20Project.htm. Accessed on 16 October, 2004

Build-To-Order Model for Success (Part-II) Retrieved at http://www.themanagementor.com/kuniverse/kmailers_universe/manu_kmailers/scm_build2order2.htm. Accessed on 16 October, 2004

("HP") These different elements are important, because they are showing the overall financial strength of HP. Yet, they are also illustrating how they face tremendous amounts of competition in the industry. Part of the reason for this is because, of shifts in demand and the ability of new rivals to quickly enter the field. As a result, the company must be able to capitalize upon these changes, in order to maintain their domination.

Framework for Strategic Analysis

In the case of HP, there are a number of different issues that must be analyzed to determine the overall strengths of the company (strategically speaking). This involves, examining various elements to include: the nature of the product / service, the degree of integration within the value chain, the degree of geographical and industry diversification. These different elements are important, because they will tell you how quickly the company is adapting to the…

Bibliography

"Case Study." MBA Knol, 2011. Web. 3 Mar. 2011

"Chapter 1 Overview of Financial Statement"

"Cloud Computing." Tech Terms, 2011. Web. 3 Mar. 2011.

"HP." Yahoo Finance, 2011. Web. 3 Mar 2011.

HP Marketing Plan

Discuss the company's competitors, and the strengths and weaknesses of each

HP is a technology solutions provider to global institutions, to corporate businesses and even to individual consumers. It specializes in a wide span of IT infrastructure, personal computers and access devices, global services and even image printing. By the year 2004, their revenues totaled to $76.8 billion, a firm financial base for such a company (Hewlett-Packard Development Company, 2004).

In the technology solutions market, the fiercest competitors to HP that have been posing challenges in all quarters are Dell and IBM as the closest competitors among other competitors.

Michael Dell is the founder of Dell Computers who had been working as a retailer of IBM computers before he established Dell Computers in 1987. Dell over the years has grown to be known as an enterprise that is good in keeping down the costs and getting efficiency…

References

Eric Doyle, (20078). HP and IBM Combine datacentre Strengths. Retrieved September 3, 2011

from  http://www.computerworlduk.com/in-depth/infrastructure/1325/hp-and-ibm-combine-datacentre-strengths/ 

Hewlett-Packard Development Company, (2004). HP Tops Competitors in Customer

Satisfaction Survey. Retrieved September 3, 2011 from  http://www.hp.com/hpinfo/newsroom/press/2004/040624a.html

Dell Case Study and Business Strategy

Comment by Sabina:

Dell is one of the leading industries for computer production and sales globally. The brand is highly recognizable and the company is mainly known for its personalization of computers for customers. In 2004-2005 Dell became one the leaders in the industry for PC sales, by overtaking Hewitt Packard. However since 2007 sales have dropped and Dell is struggling to keep its market share. Dell must compete in a very competitive market against competitors such as Apple. The competition has advance technology and has adapted similar business strategies to gain market share. Some of the major challenges that Dell faces are failure to keep with the technological advances of the competition, defect in equipment and management struggles to keep production cost low. In this paper I will discuss Dell's business strategies, some changes in the last two decades, their financial performance and…

References

Constantinides, E. (2006). The Marketing Mix Revisited: Towards the 21st Century Marketing. Journal of Marketing Management. 22 (3/4) 407-438.

Corbett, P. (2010, January 04). Facebook demographics and statistics report 2010. Retrieved from  http://www.istrategylabs.com/2010/01/facebook-demographics-and-statistics-report-2010-145-growth-in-1-year/ 

Datamonitor. (2010). Dell Inc. SWOT Analysis. 1-10.

Lee. L., & Ante, S. (2005). Can the PC King Excel in Services? Business Week. 3935

Change Management Scenario

The contemporary business environment is rapidly evolving. Globalization has taken over the organization environment, and with this business is forced to undergo continuous and rapid change driven by increasing stakeholder expectations, new technological advances, and competition that is not only global, but viral (Bendell, 2005). This has resulted in a dramatically different business environment in which the modern business, in order to survive and prosper, is forced to evolve and regularly revise their internal and external business processes. Typically, aggressive and rapid change management systems germinate within the private sector -- only after trial and error, testing, and numerous permutations did they become standard within the public sector organization. This paradigm, however, changed in the late 1990s with a combination of rising client expectations to effectively address major socio-culture, economic, and demographic issues, and change in governmental oversight and minimal requirements pushed management in the public sector…

REFERENCES

Home Depot, Inc. (September 29, 2012). The New York Times. Retrieved from:

 http://topics.nytimes.com/top/news/business/companies/home_depot_inc/index.html 

Aluise, S. (January 19, 2012). Frank Blake Has Brought Home Depot Home. Investorplace.

Com. Retrieved from:  http://investorplace.com/2012/01/frank-blake-has-brought-home-depot-home/

The tactics that HP adopted were congruent with the company's strategy. HP wanted to continue to thrive as a mass market differentiated player. The firm's industries -- PCs, servers and more -- had become commoditized, but HP realized that its brand still had value as a premium product. Part of that recognition has allowed it to move into China, where no-name brands are common and local brands dominate the market. HP realized that its brand was strong enough to enter that market despite the challenges.

HP also realized that the matrix structure was inappropriate for the company. Its businesses rely on innovation and marketing in order for the company to thrive. As a result, the company needs a streamlined organizational structure with direct lines of communication and accountability. This will focus managers on results, including innovation and cost control. The company always had the talent to succeed -- such as…

Works Cited:

Burrows, P. (2005). HP Says Goodbye to Drama. Business Week, New York, September 12, 2005, Issue 3950,-Page 83-86  http://proquest.umi.com/pqdweb?index=0&did=893313611&SrchMode=1&sid=16&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1236358670&clientId=29440 

Burrows, P. HP's Ultimate Team Player (2006). Business Week. New York: Jan 30, 2006, Issue 3969,-Page 76  http://proquest.umi.com/pqdweb?index=4&did=976455861&SrchMode=1&sid=2&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1241033913&clientId=29440 

Einhorn, B., Kharif, O., Roberts, D. (2007). Grudge Match in China; HP and Dell are exporting their rivalry and starting to challenge Lenovo. Business Week. New York. April 2, 2007, Issue 4028,-page 42.  http://proquest.umi.com/pqdweb?index=0&did=1246334451&SrchMode=1&sid=17&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1236358771&clientId=29440

Once it was announced, the board asked Keyworth to resign. At that point, Perkins also quit in a huff. ut that was not all. He also launched a campaign in order to try and discredit Dunn, who he believed had betrayed his trust.

It seems that the charges brought against Dunn are largely the result of Perkins's disinformation and discrediting campaign against her. Perkins is an enormously wealthy, powerful individual, who not only sent out a mass e-mail attempting to discredit Dunn - an e-mail that was said to have influenced the media - but also went to law enforcement officials alongside his lawyers in order to convince them that she had orchestrated an investigation that included the use of pretexting as a method. In the words of Dunn, "If you have enough money and you're willing to spend enough, you can buy and sell somebody's reputation." Apparently, this is…

Bibliography

CBS News. "Patricia Dunn: I Am Innocent." Palo Alto, CA, Oct. 8. 2006. Retrieved November 28, 2007 at  http://www.cbsnews.com/stories/2006/10/05/60minutes/main2069430.shtml .

Kirkpatrick, David. "The Peculiar Logic of Patricia Dunn." CNNmoney.com. September 15, 2006. Retrieved November 28, 2007 at  http://money.cnn.com/2006/09/15/technology/FastForward_HP.fortune/index.htm .

Security Plan: Pixel Inc.

About Pixel Inc.

We are a 100-person strong business dedicated to the production of media, most specifically short animations, for advertising clients worldwide. Our personnel include marketing specialists, visual designers, video editors, and other creative staff.

This security plan encompasses the general and pragmatic characteristics of the security risks expected for our business and the specific actions that aim to, first and foremost, minimize such risks, and, if that's not possible, mitigate any damage should a breach in security happen.

Scope

The measures to be taken and the assigned responsibilities stated in this document apply to all the departments that make up the company. Exemptions can be given but will be only under the prerogative of the CEO under the consultation of the Chief Security Officer that will be formally assigned after the finalization of this document. Otherwise, there will be no exception to the security…

Bibliography

Internet Securit Alliance. (2004). Common sense guide to cyber security for small businesses. Retrieved from:  http://www.ready.gov/business/_downloads/CSG-small-business.pdf .

Microsoft. (2004). Step-by-step guide to securing Windows XP Professional in Small Businesses. Retrieved from:  http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9faba6ed-2e9c-44f9-bc50-d43d57e17078 .

Noriega, L. (24 May 2011). Seven Cyber Security Basics Every Small Business Needs. Retrieved from:  http://www.openforum.com/articles/7-cyber-security-basics-every-small-business-needs .

Teixeira, R. (4 June 2007). Top Five Small Business Internet Securit Threats. Retrieved from:  http://smallbiztrends.com/2007/06/top-five-small-business-internet-security-threats.html .

Business ethics has become a serious subject of discussion the world over because of the rather intricate complexities attached to it. There are so many different facets to business related ethical problems that everyday something new emerges that needs to be tackled in the light of current legal structure or philosophical framework. The case of Patricia Dunn from HP might also sound like one of those complicated cases of ethics that need to be studied closely to reach a more reasonable solution. This case also highlighted the issue of pretexting which is strictly prohibited under California state law. Many people who had no way of knowing what pretexting meant learned about this ethical issue and hence something new was learned during the hearing of the case. We must understand that while each new major business ethics case might seem more complicated than the last one or even unique in some…

References

Federal Trade Commission: Pretexting.  http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre10.shtm 

Biographies of HP board members.  http://www.hp.com/hpinfo/investor/board.html 

"Dunn charged in leak case" Accessed online from  http://www.bloomberg.com/apps/news?pid=newsarchive&sid=aud2XbLOFANc 

According to Liao (2006), "The companies have entered into significant, long-term agreements that give Lenovo customers preferred access to IBM's world-class customer service organization and global financing offerings. This will enable Lenovo to take advantage of IBM's powerful worldwide distribution and sales network. Lenovo's customers are able to count on the entire IBM team - including sales, services and financing - for access to IBM's legendary end-to-end it solutions" (p. 3). In addition, pursuant to IBM's five-year contractual commitment, it will also provide Lenovo with warranty services and provide Lenovo customers with leasing and financing arrangements. According to Liao, "Through this long-term relationship, customers will receive the best products with the lowest total-cost-of-ownership" (2006 p. 3). Among the company's initiatives in this final phase of the change management process were additional efforts to further support their new dual business model. To this end, Lenovo upgraded its technology to work with…

References

About Lenovo. 2007. Lenovo: United States. [Online]. Available:  http://www.lenovo.com/lenovo/us/en/ .

Bass, Bernard M. 1997. "Does the Transactional -- Transformational Leadership Paradigm Transcend Organizational and National Boundaries?" American Psychologist, 52(2), 130.

De Angelis, a.P. 2006, Spring. Don't 'dis' Chinese science. Issues in Science and Technology, 22(3), 31.

Dessler, Gary. 2006. "Expanding into China? What Foreign Employers Should Know about Human Resource Management in China Today." SAM Advanced Management Journal, 71(4), 11.

Management Strategies

The History of Apple Corporation

Strategy Development and Implementation

The History of Apple Corporation

The corporation has an exciting history, as it has transformed to the biggest and most successful technology firms in the world, under the best managers of time. Both the employees of the firm, the management and the product consumers have been linked to the firm's success. The firm was started with the two Steves, who from their early lives had shown considerable interest in electronics. Steve Jobs and Steve Woznlak were former employees at Atari and HP respectively. However, in April 1976, the two conceptualized the Apple computer, which was among the first personal computers at that time. The company has focused on products that are innovative and new in the market ever since it was started. It is Job that started developed the legendary Macintosh, which is known to many as 'Mac'. There…

References

Lamb, C.W., Hair, J.F. & McDaniel, C. (2011). Essentials of Marketing. New York: Cengage Learning.

Quelch, J.A. & Deshpande, R. (2004). The Global Market: Developing a Strategy to Manage Across Borders. New York: John Wiley and Sons.

Schermerhorn, J.R. (2011). Exploring Management. New York: John Wiley and Sons.

Leadership Style: What Do People Do When they are Leading?

Hewlett Packard (HP) remains one of the most successful computer and related services company in the Diversified Computer Systems industry. In this text, I concern myself with the leadership style of Meg Whitman -- the CEO of HP. In so doing, I will amongst other things analyze how her leadership style aligns with the company's culture. I will also examine Whitman's strengths, weaknesses as well as personal and organizational values.

Born in 1956, Whitman has over the years earned herself an enviable reputation as an efficient and brilliant corporate executive keen on making a mark in a corporate environment dominated by men. Having cut her teeth at Hasbro, Stride ite, Disney, and most notably eBay where served as CEO for a decade, Whitman rose to become the head of HP. She has also in the past tried her hand in…

References

Ferris, G.R. & Treadway, D.C. (Eds.). (2012). Politics in Organizations: Theory and Research Considerations. New York, NY: Taylor and Francis Group.

Forsyth, D.R. (2010). Group Dynamics (5th ed.). Belmont, CA: Cengage Learning.

Fox, W. (2007). Managing Organizational Behavior. Cape Town: Juta and Company.

Hellriegel, D. & Slocum, J.W. (2009). Organizational Behavior (12th ed.). Mason, OH: Cengage Learning.

Change management initiatives of HP, IBM, Kodak, and McDonald's

Kotter's Model

Although it is said that the only constant in business is change, the need for change has thwarted many potential corporate superstars of the recent past, including Hewlett Packard, IBM, Kodak, and McDonald's. Although these companies were able to deal with the changes demanded by exterior economic circumstances and internal corporate pressures with varying degrees of success, all met with roadblocks on their way to pursuing change. Kotter's model for successful change suggests that all change entails a certain amount of urgency; a period of coalition building during the pre-change process; the need to create a vision for the change; communicating that vision; removing obstacles; creating short-term wins; building on the change; and permanently anchoring that change in the corporation's culture (Kotter's 8-step change model, 2013, Mind Tools).

HP: Three significant errors

However, in the case of HP, critical…

References

Adamy, J. (2007). For McDonald's, it's a wrap. The Wall Street Journal. Retrieved:

 http://online.wsj.com/article/SB117012746116291919.html 

Kotter's 8-step change model. (2013). Mind Tools. Retrieved:

 http://www.mindtools.com/pages/article/newPPM_82.htm

Dell's strategic management. It uses no source except for the case.

Michael Dell right from the beginning has been more of an entrepreneur then at technological guru. Although he had not taken active part in strategic decision making, he nevertheless realizes its importance. For this purpose he had brought leaders like Walker and Meyerson to aid him. As a leader he was dynamic in the sense that he easily takes into account of how the company could run with help of shared leadership. He also believes in cooperative work. Hence, in leadership, he has performed very well but as far as strategic management is concerned, Dell depended on other's skills more then his own.

Dells' strategy consist of the following elements:

embrace new ideas

Profit and loss management for each unit of business.

Value creation

Growth through informal enabling management like development of capabilities

Recruit talents

Strategy should be based…

6. In the last five years Dell has been careful in keeping its shareholders happy with a growth rate from 34% to 64% in 2000. This shows that the company concentrates on increasing profitability along with its innovative strategies.

7. Dell's strategy has all the characteristics that a global leader should have. It has potential to expand because it does not hesitate in adopting an idea or innovation; it is careful in its financial elements; it is also careful in internal management; it demonstrate strong leadership quality at the management level as well as at the market level. Despite the economic downturn due to Asian financial crises it has been able to maintain a steady growth rate. In my opinion this characteristics will enable it to grow into a global leader.

8. If I were given the choice to buy the stock of this company, I would buy it.

Dell Computer Corporation: Strategy and Challenges for the 21st Century, by Thompson and Gamble. This case analysis will evaluate a variety of factors including, the role of Michael Dell as CEO, and his strategy. Further, a brief SWOT analysis will be given, and a competitive strength assessment will compare Dell to major competitors. Advantages of Dell's strategy and an assessment of the company's financial performance will be given. Finally, a brief personal assessment of Dell will be given.

Michael Dell is an excellent CEO. Remarkably, he founded the highly successful Dell Corporation at the age of 19. He had a vision that personal computers could be built to order, based on customer specifications. This vision has been the basis of Dell's success, and has seen the company and the CEO through many financially difficult times. As such, I would have to note that it is Michael Dell's vision which makes…

Internet Way: a Unifying Theory and Methodology for Corporate Systems Development

The face of business has changed drastically since the advent of the Internet. Traditional brick and mortar businesses are finding themselves with new marketing avenues. The Internet has led to the invention of a new comer to the business world as well, the e-business. These businesses exist only on the Internet. They do not have a traditional brick and mortar structure. In these businesses, customers place orders by phone or online, Pay for it via credit card, bankcard, or e-check. The item is shipped right to the customer's door.

This new type of retail store offers many advantages over the traditional brick and mortar storefront. Often e-stores can offer items at a fraction of the cost of traditional stores. They do not have the expenses involved in maintaining a storefront. The customer must pay for shipping; however, in many…

Hurd identified after being appointed the new CEO of Hewlett-Packard were:

Vague Strategic Vision:

Previous CEO, Carly Fiorina's vision for HP, "digital, virtual, mobile, personal," was vague. No one knew whether it was being executed or not. It is important that the vision for the company should be specific and well-understood by every employee of the organization. A company cannot exist without having a purpose or a vision.

Under-Managed:

Another problem with HP was that it was under-managed. The previous CEO, Carly Fiorina, was a broad visionary, who failed to provide company with a specific and clear direction. Hurd not only gave a direction to the company but he also gave a purpose. He focused more on solving problems and executing the plans. He started working with the divisional levels to learn about their problems and how to go about solving them. He asked and gave them what they wanted.…

References

Foti, R.J., (2007). Pattern and variable approaches in leadership emergence and effectiveness. Journal of Applied Psychology, 92, 347-355.

Smith, J.A., (1998). A pattern approach to the study of leader emergence. The Leadership Quarterly, 9, 147-160.

The leadership personnel of the companies were far more affected by this merger, and there is no evidence that this merger was viewed as anything but a positive move for both companies by these individuals (Coffee 2006; Taft & Musich 2006; Knorr 2006). The cash premium that was paid to Mercury Interactive shareholders and the ongoing increase in price for Hewlett Packard stock following the merger makes it likely that shareholder response to the merger was equally positive (Google Finance 2010; Hewlett Packard 2006a).

Conclusion

Many mergers, especially in the past decade of increased scrutiny of accounting methods and financial reports, are quite complex and time consuming. The merger between Hewlett Packard and Mercury Interactive, however, was accomplished with a great deal of simplicity and efficiency. Though the primary benefits to both companies were found in the boosted assets, market share, and operational scope of the merged entity, the efficiency…

References

Boardman, B. (2006). "Merging for muscle." Network Computing, 17(6), pp. 16.

Coffee, P. (2006). "HP-Mercury: Modules to monoliths." eWeek 23(3), pp. 18.

Google Finance. (2010). "HPQ." Accessed 27 October 2010.  http://www.google.com/finance?client=ob&q=NYSE:HPQ 

Harkiolakis, N. & Mourad, L. (2009). "Preserved Valuation Measurements in Mergers and Acquisitions of Similar Size Corporations." In Recent Advances in Management, Marketing, Finance. Penang, Malaysia: WSEAS Press. Accessed 27 October 2010. http://74.125.155.132/scholar?q=cache:kSabfbC1VpcJ:scholar.google.com/+hp+mercury+interactive+merger&hl=en&as_sdt=1

HP Case Study

The author of this report is asked to analyze a case study regarding Hewlett Packard as it appeared in a Harvard Business eview publication back in 2005. Upon completion of the analysis, the author is asked to answer to four major questions regarding Hewlett Packard and the challenges that they have face marketing to and serving enterprise-level customers. In order, it will be answered to what the problem statement is, what recommendations should be heeded by Hewlett Packard, the rationale behind these recommendations and the tactics that can and should be used as those changes and recommendations are implemented.

Questions Answered

The case study is fairly verbose and protracted but one major issue is focused on above anything else and it quickly and easily yields the problem that needs to be stated and summarized, that being that Hewlett Packard has encountered problems and challenges in marketing to…

References

Columbus, L. (2013, February 1). Roundup of Cloud Computing & Enterprise Software

Market Estimates and Forecasts, 2013. Forbes. Retrieved February 24, 2014,

from  http://www.forbes.com/sites/louiscolumbus/2013/02/01/roundup-of-cloud-computing-enterprise-software-market-estimates-and-forecasts-2013/ 

Lunden, I. (2014, February 23). "We Love Touch" But Windows 8.1 To Focus On

Public elations (Corporate social responsibility)

The term 'Corporate Social esponsibility' refers to the social responsibility that a Company must honor towards the public, especially those people who have direct contact with and are therefore directly affected by the policies and actions of the company. The feeling that the social responsibility of multi-national companies are not of such standards that would satisfy the general public has lead to widespread protests and demonstrations against these companies at almost every free-trade meeting at the regional and national as well as the multi-national levels. The protests are also generally against worldwide globalization. Almost all major multinational companies are found lacking in their responsibilities towards the public. It is not at all sufficient for a company to satisfy its shareholders and investors and employees and the community in which they function from; in fact, these companies are expected to be aware of and take an…

References

CEO's Message" HP Standards of Business Conduct. Retrieved at  http://www.hp.com/hpinfo/globalcitizenship/csr/sbcbrochure.pdf . Accessed on 7 September, 2004

Corporate Social Responsibility" 2004. Retrieved at  http://www.takingitglobal.org/themes/csr/ . Accessed on 7 September, 2004

Corporate Social Responsibility" Retrieved at http://www.hp.com/hpinfo/globalcitizenship/csr/. Accessed on 7 September, 2004

Danng, Lyng. 2004. "Who is monitoring the multinational?" 17th May. Retrieved at http://www.vibewire.net/articles.php?id=2671Accessed on 7 September, 2004

Business estructuring: the case study of IBM and HP

The word "restructuring" is interchangeably used as a whole and is a universal and broad world for all sorts of substantial changes and alterations that take place within an organization. Change management, restructuring as well as reorganization are all procedures and practices that are signified by the fact that they evaluate and assess the prevailing structures with the main intent of changing such processes by means of targeted and categorical interventions. This in particular takes place within the organization during its changing aspects. The decisions which are made are evaluated and assessed with mainly high doubts as a result of the scrutiny of procedures and structures. One distinguishing aspect of all kinds of organizational change processes is the directness and sincerity of the subsequent results. Even though, it is regarding purposely designed interventions, the intricacy and complication is very extreme to…

References

2012 Annual Report. (2012). Retrieved from  http://h30261.www3.hp.com/~/media/Files/H/HP-IR/documents/reports/2013/hp-10-kar-searchable.pdf  on March 17, 2015

Applegate, L.M., Austin, R.D., & Soule, D.L. (2009). Case I-1: IBM's decade of transformation: Turnaround to growth (pp.5-38). Corporate information strategy and management: Text and Cases (8th ed.). New York, NY: McGraw Hill.

Balogun, J. & Hailey, H. (2004). Exploring strategie change. London: Prentice Hall

Bohn, U. (2007). Vertrauen in Organisationen: Welchen Einfluss haben Reorganisationsmassnahmen auf Vertrauensprozesse? Eine Fallstudie

If the company launches an immediate public relations campaign to improve its public perception, it might be able to turn this situation around. This is a definite possibility, given Palm Inc.'s access to the deep pockets of Hewlett Packard. The best strategy will be to try to expand market share at the expense of Apple's iPhone 4. This would provide it with an immediate increase in market share. The other companies could be taken on at a later time as the companies fortunes got better or their products could be bought out using Hewlett Packard's considerable financial resources.

orks Cited

Apple wanted to buy palm -- report. (2010). Retrieved 14 July 2010 from http://www.phoneplusmag.com/news/2010/07/apple-wanted-to-buy-palm-report.aspx

Hp to acquire palm for $1.2 billion. (2010, April 28). Retrieved 14 July 2010 from http://www.hp.com/hpinfo/newsroom/press/2010/100428xa.html

Kairer, Ryan. (2010, July 14). Survey shows palm demand lacking. Retrieved 14 July

2010 from http://www.palminfocenter.com/news/6389/survey-shows-palm-demand-lacking/

Madrid, Carolina, & Madway,…

Works Cited

Apple wanted to buy palm -- report. (2010). Retrieved 14 July 2010 from  http://www.phoneplusmag.com/news/2010/07/apple-wanted-to-buy-palm-report.aspx 

Hp to acquire palm for $1.2 billion. (2010, April 28). Retrieved 14 July 2010 from  http://www.hp.com/hpinfo/newsroom/press/2010/100428xa.html 

Kairer, Ryan. (2010, July 14). Survey shows palm demand lacking. Retrieved 14 July

2010 from  http://www.palminfocenter.com/news/6389/survey-shows-palm-demand-lacking/

controversial tenure of Carly Fiorina, the former Chief Executive Officer of Hewlett-Packard (HP), using the ethical leadership construct. In the article, Johnson generates several questions that relate to leadership and management practices. The evaluation of HP's former Chief Executive Officer is influenced by the fact that the company experienced a decline in productivity within a short period after the CEO entered the organization. Actually, Fiorina entered a largely successful firm and introduced significant changes within a short time duration, which had considerable impacts on the firm's operations. The dramatic changes that were introduced within a short time culminated in the decline of the value of the company's stock within five years and the eventual unceremonious removal of the CEO. This paper provides a response to the article through examining how it demonstrates leadership.

Analysis and Discussion

As previously mentioned, the article by Craig Johnson examines the rise and fall of…

References

Bishop, W.H 2013, "The Elements of Leadership in a Global Environment," Global Business

and Organizational Excellence, pp.78-85.

Fehr, R., Yam, K.C. & Dang, C 2015, "Moralized Leadership: The Construction and Consequences of Ethical Leader Perceptions," Academy of Management Review, vol. 40, no. 2, pp.182-209.

Johnson, C 2008, "The Rise and Fall of Carly Fiorina -- An Ethical Case Study," Journal of Leadership & Organizational Studies, vol. 15, no. 2, pp.188-196.

Each of these companies have significantly different cultures, processes and approaches to managing the research, development, manufacturing and service of their products yet both found value in TQM strategies over time. This is because the unifying aspect of TQM being able to make more efficient use of resources, production and plant assets, and also reduce time and cost all make immediate contributions to the financial health of these firms and others like them who adopt these practices.

eferences

Akdere, M. (2009). The ole of Knowledge Management in Quality Management Practices: Achieving Performance Excellence in Organizations. Advances in Developing Human esources, 11(3), 349.

Charles . Emery. (2009). A cause-effect-cause model for sustaining cross-functional integration. Business Process Management Journal, 15(1), 93-108.

Josh Hammond. (2000). The naked truth about business excellence. Total Quality Management, 11(4-6), S666-S673

Jim Walden. (2003). Performance excellence: A QFD approach. The International Journal of Quality & eliability Management, 20(1),…

References

Akdere, M. (2009). The Role of Knowledge Management in Quality Management Practices: Achieving Performance Excellence in Organizations. Advances in Developing Human Resources, 11(3), 349.

Charles R. Emery. (2009). A cause-effect-cause model for sustaining cross-functional integration. Business Process Management Journal, 15(1), 93-108.

Josh Hammond. (2000). The naked truth about business excellence. Total Quality Management, 11(4-6), S666-S673

Jim Walden. (2003). Performance excellence: A QFD approach. The International Journal of Quality & Reliability Management, 20(1), 123-133.

Columbus (2003) states that Special Pricing equests (SP) processing can yield triple digit OIs over time, as it saves significant time in responding to customers' unique pricing needs.

Website

Channel Utilities and Conflicts

Hewlett-Packard

HP has a world class Partner elationship Management System complete with applications for lead management and escalation, channel training, special pricing request analysis and completion, and also mitigating channel conflict through the use of lead escalation strategies included in application logic. Columbus (2001) make the point that channel-based selling tools allow for the sales of high velocity, low margin products, using the PM platforms supporting them as the foundation for portals.

Lenovo

Lenovo is entirely focused on the effiency and speed of their supply chain as it relates to fulfilling customer demand, and focuses on making their entire channel more effective at forecasting and demand management. Lenovo is also more focused on a pick/pack/ship model as…

References

AMR Research (2003) - Configuration is the Heart of Customer Fulfillment for Complex Product Manufacturers. AMR Research Report. Monday March 31, 2003. Retrieved from the Internet on May 18, 2007 at  http://lwcresearch.com/filesfordownloads/ConfigurationIstheHeartofCustomerFulfillmentforComplexProductManufacturers.pdf 

Askegar and Columbus (2002) - Channel Management Best Practices: It's All About Orders. AMR Research Report. Monday September 9, 2002. Retrieved from the Internet on May 18, 2007:

 http://lwcresearch.com/filesfordownloads/SqueezetheRevenueOutofSPRs.pdf 

Columbus (2002) - the Sell-Side E-Commerce Market: It's All About Integration. AMR Research Report. Monday April 1, 2002. Retrieved from the Internet on May 18, 2007:

Furthermore, there are a number of similarities and overlaps between such leadership theories that do not prevent their being characterized as transformational in nature. For example, "Most leaders behave in both transactional and transformational ways in different intensities and amounts; this is not an entirely either-or differentiation" (Miner, 2002 p. 743).

One of the more interesting issues to emerge from the research is the need for transformational leaders to teach what they know to others. Certainly, it would be reasonable to assume that most leaders got where they are by virtue of some innate skill or ability within an organization, and while it would likely be easier - and faster -- for them to simply do some things themselves, teaching others how to become effective leaders in their own right is a fundamental responsibility and effective leaders and serves to differentiate a truly transformational leader from others leadership styles: "True…

Bibliography

Apple. (2007). Yahoo! Business. [Online]. Available:  http://finance.yahoo.com/q/pr?s=AAPL 

Avolio, B.J., & Bass, B.M. (2002). Developing potential across a full range of leadership: Cases on transactional and transformational leadership. Mahwah, NJ: Lawrence Erlbaum Associates.

Bass, B.M. (1985). Leadership and performance beyond expectations. New York: Free Press.

Transformational leadership: Industrial, military, and educational impact. (1998). Mahwah, NJ: Lawrence Erlbaum Associates.

global strategic alliances that exist between two companies in the computer industry. Hewlett Packard and SAP are the two companies selected for evaluations here. A brief overview of the companies will be provided. HP is a leading provider of products, technologies, solutions and services to consumers and businesses. HP offers services spanning IT infrastructure, personal computing and access devices, global services, and imaging and printing. (HP.com, 2005) William Hewlett and David Packard founded the company in 1939. The company now has 140,000 employees with capabilities in 160 countries. Today, HP conducts business in 43 currencies and 15 languages. HP essentially offered hardware components for the computer and the technology industry. Their main product lines included computers, printers, monitors and other peripheral devices for computers. "HP is #1 globally in inkjet, all-in-one and single-function printers, mono and color laser printers, large format printing, scanners, print servers, and ink and laser supplies."…

References

Al-Mashari, Majed. "Enterprise Resource Planning (Erp) Systems: A Research Agenda." Industrial Management + Data Systems. 103.1/2 (2003): 22-27.

BusinessWeek. "Online Extra: Q& a with Carly Fiorina." Business Week Online February 19, 2001.

Dvorak, John C. "Hp Gobbles Compaq." PC Magazine September 5, 2001.

EQUIS. "Sap and Hp Team for Midmarket Hosting Model (Manufacturing Business Technology)." Executive Quote and Information Service: EQUIS. (2005).

To some users of personal computers, who state, never trust a computer that you cannot lift; the IBM has been viewed, more often than not, as an enemy, and according to Byte, the computer magazine, this was because of the fact that the IBM company rose to fame mainly on the basis of its mainframe computers, that were large and forbidding, and overwhelmingly bulky. This was probably why, when the rest of the world was eyeing the emerging opportunities in the minicomputer market, the IBM never paid any attention, and even though IBM did succeed in capturing a large chunk of that market, it did not happen until Digital had captured the minicomputer market and had grown into a large corporation.

In the past few years, IBM has agreed to change the ways in which it conducts its business, and adapt to the changing times when the prices of computers…

References

Ellett, John. "About / Best Practices Center, Results Oriented Integrated Marketing the Dell

Way" Retrieved at  http://www.nfusion.com/about/best_practices/Results-Oriented_Integrated_Marketing.html . accessed 27 July, 2005

Konrad, Rachel. (10 August, 2001) "From Bits to Boom, IBM PC turns 20" Retrieved at  http://ecoustics-cnet.com.com/Mixed+record+as+PC+turns+20/2009-1040_3-271422.html . accessed 27 July, 2005.

Outsourcing Law, Deal structure, Case Study." Retrieved at http://www.outsourcing-law.com/DealStructures/IBM.Lenovo.2005.01.06.htm. accessed 27 July, 2005

Consultancy Inc. is a small business organization specializing in the management consultancy for various businesses in the United States. ecent growth experienced by the Best Consultancy has made the company to integrate network technology to facilitate the business agility. Thus, my neighbor, who is the owner of the business, has contacted me to assist him in designing a network system that could serve his business purpose. Meanwhile, Best Consultancy requires the following network devices in the company network technology:

laptops, 2 workstations, and 1 server supporting 3 users

Wireless networking

quality networked printer

File and folder sharing

Internet access

Multiple email addresses

Basic security environment which similar to home environment

Initial investment of $5,000 or less

ecurring costs to be less than $200 per month

To design the network system for Best Consultancy, it is essential to integrate the following network devices for the company network technology:

Project Objective

Objective…

References

Cisco (2010). Cisco 3900 Series, 2900 Series, and 1900 Series Integrated Services Routers Generation 2 Software Configuration Guide. Cisco Systems, Inc.

Clark, D.D. Pogran, K.T. & Reed, P.R. (2008). An Introduction to Local Area Networks. Proceddings of the IEEE Xplore 66(11): 1497-1517.

Jenkins, S. (2003). Secure Network Architecture: Best Practices for Small Business and Government Entities. SANS Institute.

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