Hospitality Industry Essays Examples

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Hospitality CRM Systems Customer Relationship

Words: 1125 Length: 3 Pages Document Type: Essay Paper #: 49339854

Effects of CRM on the Hospitality Industry

At a very strategic level, CRM has made the hospitality industry much more attuned to the preferences, wants and needs of guests. It has also created a more responsive industry by capturing the needs of customers more efficiently and economically than was ever possible before. Specific areas that have changed the most include more of a focus on making multichannel strategies, from websites to Facebook, Twitter and other social networks, more responsive to the needs of the guest to provide feedback (Lim, Saldana, Saldana, Zegarra, 2011). There are also more effective analytics being used than ever before, creating greater insights into guest's patterns of purchasing not only accommodations but amenities as well (Phillips, Louvieris, 2005). CRM's effect on the hospitality industry is very significant, bringing a strong customer orientation to the industry and also giving hoteliers and service providers much greater insights into how they can position their brands, locations and specific services. It has revolutionized the sales, marketing and services of this industry as a result.

Ethical Implications of CRM in the Hospitality Industry

In any technology initiative that includes the capturing and use of customer data, there are ethical decisions that…… [Read More]

Ivanovic, S., Mikinac, K., & Perman, L. (2011). Crm development in hospitality companies for the purpose of increasing the competitiveness in the tourist market. UTMS Journal of Economics, 2(1), 59-68.

Lim, S., Saldana, a.Z., Saldana, P.E., & Zegarra. (2011). Do market oriented firms adopt web 2.0 technologies? An empirical study in hospitality firms. International Entrepreneurship and Management Journal, 7(4), 465-477.
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Hospitality Trends and Problems in

Words: 2618 Length: 8 Pages Document Type: Essay Paper #: 22302100

There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available for translating and the guest has to wait until someone is available this leads to the guests getting impatient and hence it was discourage the guest from visiting the resort some other time. This is an eventual decline in international guests since there is no efficiency in handling them. The communication barrier between the staff and guests is something very bad and if not taken care of well can lead to serious negative implication to both the image of which will trickle down to the visitors of the resort.

The root cause of the problem is in the staff that is hired by the hotel management. This is in terms of their lack of training. The staff does not have any exposure or knowledge of some of the foreign languages that…… [Read More]

Rauch, R. (2011).Top 10 hospitality trends for 2012.Retrieved December 11, 2012 from 

Ako, D. (2012). Hawaii Hotel Industry Lags. Retrieved December 11, 2012 from
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Hospitality Management Defining and Observing Hospitality Management

Words: 1950 Length: 4 Pages Document Type: Essay Paper #: 59651519

Hospitality Management

Defining and Observing Hospitality Management

Defining Hospitality Management

The hospitality industry incorporates a broad range of different types of business, all of which have a common characteristics; providing some type of service which has a focus on the services where the provision of hospitality is a central element of the that service, and is a sub-category within the service sector. The industry includes hotels and lodgings, cruise ship companies, restaurants, theme parks and the other fields which may be incorporated in the tourism industry. The Oxford English Dictionary (2013) defines manangment as "the process of dealing with or controlling things or people." Mintzberg (et al., 2011), states that management has four functions; planning, organizing, leading and controlling. Bringing these together, hospitality management refers to the role undertaken by mangers in the hospitability industry; it also refers to the study of the hospitality industry, incorporating all theories, tasks and processes associated with planning, organizing, leading and controlling in that industry (MBA Brief, 2013).

This means hospitality management may include many of the traditional classification of management, including customer services management, human resource management, operations management etc. (Mullins and Dossor, 2013). Within the hospitality industry leader managed in order to…… [Read More]

MBA Brief, (2013), Hospitality Management, accessed at  on 21st November 2013

Mintzberg Henry, Ahlstrand Bruce, Lampel Joseph B, (2011), Strategy Safari: The Complete Guide Through the Wilds of Strategic Management, Prentice Hall
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Hospitality Consumer Wants the Consumers

Words: 833 Length: 2 Pages Document Type: Essay Paper #: 59130361

Pubs on account of operating costs, food prices, and the increase in minimum wages have therefore changed to the tenanted model. Some regulations have also curbed customer choice like ban on smoking in public places, and other interventions on customer freedom have resulted in the closure of two thousand pubs. Changing customer habits have resulted in the decline of the UK restaurant by three percent as a result of poor consumer spending. (Deoitte, 2011)

In England these different entities are representative of the fact that consumers have grown in variety and as well have begun to explore all that the hospitality industry has to offer. Apart from the changes in the eating habits of the natives, the demands from the tourists, and the peculiar tourist out for gastronomic experience has given birth to a new industry -- Gastronomic tour. There are many types of consumers of hospitality including the current concept of 'food tourism'. Today food and gastronomy are important to the consumer and therefore the emerging trend is to provide good and well prepared food as part of their overall experience and a part of hospitality. Thus business now use the interest in food as a means of getting…… [Read More]

Bowers, Simon. 2011. Mayfair Hotel: RBS Sells Top Mayfair Hotel to Indian

Billionaire. The Guardian, p. 6.
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Hospitality Case Study the Most

Words: 992 Length: 3 Pages Document Type: Essay Paper #: 42498270

The moment of truth was when the front desk people realized that the problem we reported was not just a minor complaint or just an example of customers being too picky or demanding. It was fairly clear that the hotel personnel immediately empathized with our situation and that they felt obligated to rectify the problem for us. The wrong response would have been to tell us that we should just try to live with the noise for one night until another room like the one we booked became available or to turn off the air conditioner when we wanted to go to sleep and then turn it back on in the morning. In addition to being insulting (because nobody needs to be told that they can do either of those two things), that type of response would have conflicted with any demonstration of reliability, assurance, or responsiveness.

There were both tangible and intangible elements to this issue: the obvious tangible element was the discomfort of having to (either) sleep without air conditioning or try to sleep with the horrible noise; the intangible element was the impression given by the hotel staff about how seriously they took our complaint. The hotel…… [Read More]

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Hospitality Management Aspects of External Customers on

Words: 627 Length: 2 Pages Document Type: Essay Paper #: 14691791

Hospitality Management. Aspects of external customers on the night club business.

The nightclub industry is a highly competitive and consumer driven market that focuses on client centric services such as top shelf alcohol and VIP lounge private entertainment. Consumers of the night club vary as much as the type of night club venue varies. Some night clubs offer a VIP lounge while others do not. In fact, the majority of night clubs actually are dance clubs but are within the night club category as they attract the same clientele.

Men and women frequent night clubs and according to Moss, Parfitt, & Skinner (2009), expect perhaps different amenities or experiences that are gender specific. "It (research) suggests that an understanding of the gendered nature of place and the differing preferences of men and women can assist businesses in shaping their product and services around the needs of their customers. In Phase 1 of the research, purposive sampling examined men and women's attitudes to the servicescape and offerings by mainstream nightclubs and bars. The results highlight differences as well as similarities, in terms of the importance to men and women of various elements of the servicescape and service offering." (Moss, Parfitt, Skinner,…… [Read More]

Goulding, C. & Shankar, A. 2004, Age is just a number: Rave culture and the cognitively young "thirty something," Emerald Group Publishing, Limited.

Losekoot, E., Ruud, v.W. & Wood, R. 2001, Conceptualising and operationalising the research interface between facilities management and hospitality management, Emerald Group Publishing, Limited.
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Career Opportunities Within the Hospitality

Words: 925 Length: 3 Pages Document Type: Essay Paper #: 86213227

The academic requirement for a person to become a hotel manager is a mixture of three to six months training and/or experience in the field (Zupek, 2007).

However, academic qualifications are not the only requirements for hotel clerks since there are personality traits and characteristics that the individual should possess. Some of the major characteristics for the individual include the ability to provide instant and excellent customer service, computer literacy skills, and mathematical capabilities.


The job responsibilities and duties of concierge is to assist guests arriving at a hotel with almost everything including making restaurant reservations, obtaining tickets for special events, travel arrangements, and tours to various places. Therefore, it can be concluded that the main role of concierges is to arrange for basic personal and special services for guests. In order for an individual to work as a concierge, he/she needs a short-term on-the-job training. This is coupled by some necessary traits or characteristics including the need for a concierge to be pleasant, calm, friendly, discreet, and responsive. This individual is also required to have a deep and sincere desire to help the hotel guests through the provision of excellent customer service.

Outline of Career Paths:

The hotel…… [Read More]

Gailliard, F. (n.d.). The Hospitality Industry. Retrieved February 26, 2012, from

"Hotel and Other Accommodations." (n.d.). Career Guide to Industries, 2010-11 Edition.
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Influx of Money Impact Hospitality Sector in

Words: 2915 Length: 10 Pages Document Type: Essay Paper #: 40803345

Influx of Money Impact Hospitality Sector in Brazil

how influx of money impact brazil'S HOSPITALITY SECTOR

How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector

How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector

Action plan

The literature review seeks to scrutinize and evaluate the probable effects of the influx of money from 2014 World Cup in Brazil in relation to growth and development of the country's hospitality industry (Jones 2012). Since the major declaration (October 2007) by FIFA that Brazil shall be hosting the biggest world event, the hospitality sector has embarked on building new hotels, bistros, and lodges. The sector has also stepped up efforts to renovate existing facilities ahead of the tournament slated for June 2014. Although preparations are still underway, an influx of visitors and money is inevitable with considerable accommodation bookings reported across the country (Jones 2012).

Influx of Money is vital to Hospitality Sector's Infrastructural Expansion

When the world football governing body (FIFA) awarded Brazil the right to host 2014 World Cup back in October 2007, most economic analysts saw it as a perfect opportunity to show the world some of the tremendous economic and social advances the country has…… [Read More]

Burt, J. (2012, May 25). Boys staying in brazil. The Daily Telegraph.

Davis, J.A. (2012). The Olympic Games Effect: How Sports Marketing Builds Strong Brands.
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Feminine Drives Hospitality Discuss

Words: 677 Length: 2 Pages Document Type: Essay Paper #: 41241910

Feminine Drives the Hospitality Industry

What is the feminine? What is the current hospitality industry in relation to the feminine?

Care for me. Nurture me. All of these relate to an individual's ideal concepts of being mothered and mothering. Although sexual relations have changed considerably in recent years, when asked 'what are the favorite comfort foods of your childhood,' most individuals respond with the special foods their mothers prepared for them. Even individuals with absent, harried, or culinary incompetent mothers have the culturally idealized image of the female giver of sustenance and nurturing within their collective, if not their personal memory.

After a hard day at work, with mum far away, what does the average individual turn to in his or her own life for sustenance but the hospitality industry. It could be a place for drinks and friends, a place to get favorite comfort foods, or simply a place where he or she knows the food will be prepared in a standardized fashion, without surprises -- yet accompanied with at least he illusion of enough individual care to his or her own needs that the food and the dining experience does not seem generic. Families with children also depend…… [Read More]

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What Does the Modern Hospitality Consumer Want Discuss

Words: 657 Length: 2 Pages Document Type: Essay Paper #: 33556213

Hospitality Consumer

What Does the Modern Hospitality Consumer Want?

Technological advances over the past decade have had a big impact on business in the hospitality industry. A more global economy and the increasing prominence of the Internet as a business tool have fueled the trend towards commoditisation in virtually every industry. This had led to a decline in prices in many goods and services, with a similar decline in profit margins. The modern hospitality consumer has rebelled against this trend by increasingly demanding an experience as a fundamental part of the transaction.

In many industries, the rise to prominence of information technology has facilitated this trend toward commodisation. This refers to an increasing similarity in goods provided that are selected by the consumer based on value for money. "Differentiation disappears, margins fall through the floor, and customers buy solely on the basis of price, price, price." (Pine & Gilmore, 1999). Interestingly, in the hospitality industry, this same technology is used to increase the differentiation for the consumer.

The exponential increase in information available to a hospitality goods or service provider allows the product to be tailored to the individual. More and more, modern hospitality consumers are demanding this individual attention,…… [Read More]

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Relationship Between Design and Modern Hospitality Consumption

Words: 716 Length: 2 Pages Document Type: Essay Paper #: 25005156

hospitality consumption.

The relationship between design and modern hospitality

What is the nature of (post) modern design? What is design's relationship to the modern hospitality industry?

Increasingly, the modern hospitality industry is becoming affected by, and more consciously aware of the postmodern stress upon the profound relationship that exists between the purveyor, the consumer, and the overall environment and ambiance created by a particular design of any establishment. In other words, eating out is an experience, not merely the act of consuming prepared food away from home.

Plan the answer and show the plan

The plan for the hospitality industry as a whole must be to integrate the design form and practical function of a restaurant in such a fashion that its design compliments the gustatory needs of the consumer and the owner of the restaurant, yet still conveys an atmosphere complementary with the food in a way that fulfills the consumer's desire for an 'experience' rather than simply a drink or a meal.

For instance, the relatively small space of London dining establishments often requires a fairly close proximity of diners. This is of less problem in a Italian or a French cafe or another kind of outdoor eating…… [Read More]

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How and Why Are Issues of Class and Status Reflected in Modern Hospitality Discuss

Words: 785 Length: 2 Pages Document Type: Essay Paper #: 16889586

Status in Hospitality

How Class and Status are Reflected in the Modern Hospitality Industry

Issues of class and status are reflected in the modern hospitality industry as this consumer-driven marketplace seeks to respond more effectively to the demands of a diverse public. Class may be defined as one's "social class [or] socio-economic class -- people having the same social or economic status." ( word=class). When class is considered together with income, the resulting "socioeconomic status" (SES, or, status) is a powerful demographic indicator that factors into many decisions in the hospitality industry. The hospitality industry is unique in that it combines services with a tangible good, usually a lodging room. Issues of class and status impact on the hospitality industry by requiring the industry to respond to the customer individually, on the level of service delivery as well as product provided.

One way the hospitality industry has responded to a variety of socioeconomic status levels in its consumers is by segmentation. It is impossible to design a product (service or tangible good) in the hospitality industry that will appeal to consumers of all socioeconomic backgrounds. The market is simply too diverse. People in the lower socioeconomic brackets do not demand…… [Read More]

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Menu Drives London Hospitality Discuss

Words: 839 Length: 2 Pages Document Type: Essay Paper #: 71203515

menu drives London Hospitality (Discuss)

The Menu Drives London Hospitality!

What is a menu? Simply a list, one might surmise from a basic definition of the word. Simply a written listing of a particular eating establishment's offerings, correct? But the British as a people, it has been alleged by many a foreign observer (and indeed, many a dyspeptic native writer), are an overly verbose and verbal nation, obsessed with the written word and what it 'says' about them as a people and as individuals. Thus, England as a nation may be excused for attaching importance overmuch to the importance of such a listings of offerings and the impression such a listing conveys about an establishment.

People chose a restaurant, and a restaurant establishes its reputation upon the quality of its menu in London. The quality of the food matters less, or even the location, than what the menu says about the establishment and what the menu presumably says about the individual patron's choice of the establishment. Am I funky, hip, ethnic, traditional but with a twist? All of this may be read into one's choice of restaurant, specifically the menu offered by the restaurant of one's choice.

At first this…… [Read More]

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Fire in Hospitality and Tourism Industry Fire

Words: 434 Length: 2 Pages Document Type: Essay Paper #: 91415578

Fire in Hospitality and Tourism Industry


Fire in the tourism industry

Fire according to the Greek tradition is well thought-out to be one of the key elements in the universe besides earth, air and water. Both the elements can be felt and smelt. However, fire is a concrete end product of matter unlike air, water and earth which are forms of matter.

There seems to be varying myths and legends concerning the origin of fire but in essence they all tend to be similar in the sense that there was the aspect of stealing fire from the gods. However, with the attainment of fire, challenges on how to preserve it arose. At onetime it was buried and later preserved in its own ashes; then came the development of fire sticks and finally man started working with metals and came up with a fire cover.

Coals were heaped up in a chimney, ignited by a matchstick or friction for combustion to take place, after which the fire cover was placed over it and the fire therefore remained preserved until morning. It is this technology that was borrowed up to this moment, it is predominantly used during tour camps when the…… [Read More]

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Strategic Alliances in the Hospitality

Words: 4558 Length: 16 Pages Document Type: Essay Paper #: 21737573

While companies of all types and sizes stand to benefit from strategic alliances, the relevant literature indicates that companies competing in the hospitality industry are particularly well situated to gain a competitive advantage in this way. In this regard, Rahatullah and Raeside report that, "The strategic alliance literature reveals that resources alone can not bring competitive advantage, but complementary resources can contribute to the strategic fit of partners in the alliance (2009, p. 36). In some cases, strategic alliances may be established in the hospitality sector in unexpected ways. For instance, Jayawardena (2002) cites the example of strategic partnerships being formed between institutions of higher education and the hospitality industry to ensure that the coursework being delivered is congruent with the needs of the sector. According to Jayawardena (2002), institutions of higher education should ensure that their curricular offerings remain relevant and tied to the needs of the industry and help prepare their graduates for the type of competitive environment that is in place. In order to remain current and relevant, institutions of higher education must constantly evaluate what the driving forces are in the hospitality sector and formulate curricular offerings that match these needs. In this regard, Jayawardena notes…… [Read More]

Works Cited:
Chathoth, P.K. (2004, April-September). The evolution of embeddedness within the alliance structure in a non-equity hospitality alliance. Journal of Services Research, 4(1), 173-

Culpan, R. (2002). Global business alliances: Theory and practice. Westport, CT: Quorum
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Motivation Systems for Hospitality Organizations A Case

Words: 3760 Length: 13 Pages Document Type: Essay Paper #: 74343947

Motivation Systems for Hospitality Organizations: A Case Study of Motel

Generally speaking, the hospitality industry competes on a global basis by providing food and beverages services as well as accommodations for tourists and travelers. For instance, according to Lucas, "The term hospitality industry serves as an overarching label for businesses whose primary purpose is to offer food, beverage and accommodation for sale on a commercial basis" (2003:3). By contrast, hospitality services are associated activities that take place within the hospitality industry which are provided within different segments of the marketplace. Such hospitality activities are primarily involved with providing food and beverage services for a wide range of institutional operations including educational facilities such as colleges and universities, passenger airline carriers, healthcare and long-term care facilities as well as penitentiaries and jails (Lucas 2003). For the purposes of this study, the focus will be on the hospitality industry and hotels in general and on Motel 6 in particular.


Rationale of the Study. Because the hospitality industry is an integral part of the travel and tourism industry, an economic environment that adversely affects the latter will also have an adverse impact on the former. The ongoing global economic downturn has created…… [Read More]

About Motel 6. (2010). Motel 6. [online] available:

"Accor North America Opens 34 Franchise Locations." 2010 Motel 6. [online] available:
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Hotel Industry Why the Hotel

Words: 961 Length: 2 Pages Document Type: Essay Paper #: 17568982

Ultimately the profitability of the hospitality industry is directly linked to how effective hospitality leaders and managers are in making this connection of experiences and measured performance over time.

The second major trend in the hospitality industry today is the growing reliance on business analytics software applications to better understand, anticipate and respond to customers' concerns (McKnight, 31). The use of business analytics software including predictive analytics that Harrah's has developed an expertise with example is a case in point (McKnight, 30). The ability to find the most profitable customer segments and tailor specific messaging, service offers, and coupons to them is keeping Harrah's profitable despite the recession that is going on right now. This filed of business analytics and predictive intelligence is one that continues to grow rapidly with the need for analysts, managers, directors and vice presidents to continually manage the large amount of data captured and used for creating strategies. In this area specifically there is the opportunity for anyone entering this industry to make a reputation for themselves based on creativity and intelligence. This is perhaps one of the most promising areas of the entire industry due to its proving to be recession-resilient over the last…… [Read More]

John C. Crotts, Bing Pan, and Andrew E. Raschid. "A survey method for identifying key drivers of guest delight." International Journal of Contemporary Hospitality Management 20.4 (2008)

Thomas Lee. "In hard times, change tack, or go extinct: Adapting to change: Post-Sept. 11, 2001, adversity led Bloomington software firm to adopt a successful new business model by shifting to the Internet." McClatchy - Tribune Business News 1 December 2008
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How Terrorism Affects the International Tourism Industry

Words: 5575 Length: 18 Pages Document Type: Essay Paper #: 90258062

Terrorism Affects the International Tourism Industry

There is an undeniable relationship between terrorism and tourism. This is because of the industry power tourist sites are attractive avenues for terrorists to cause unprecedented magnitudes of economic and social disruption. The 21st century economy is dominated by three sectors namely information technology, tourism, and telecommunications. Tourism generates ten percent of international employment with a surplus of 30% in the Caribbean region. World tourism organization estimates that over two hundred million people across the world will be employed in the industry by 2015. The tourism and travel sectors have expanded by 700% in the last two decades (Gabbay & Ghosh, 2013). It is further projected that tourists will spend twice as much in foreign nations on tourism activities. For most developing nations, tourism is the leading source of income in terms of GDP thus a key influence in the economic growth. The issue with most of these developing countries delves in the form of political instability, which might be a potential catalyst to terrorist attacks. This may arise because of diverse political and religious opinions or property ownership.

Terrorist actions on tourist destinations will cause adverse impact on the economy of affected countries.…… [Read More]

Beirman, D. (2013). Restoring tourism destinations in crisis: A strategic marketing approach. Crows Nest, N.S.W: Allen & Unwin.

Gabbay, R. & Ghosh, R.N. (2013). Tourism and economic development: Case studies from the Indian Ocean region. Burlington, VT: Ashgate.
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Lodging Industry Sales and Marketing

Words: 992 Length: 3 Pages Document Type: Essay Paper #: 726180

Higher-end lodges or five-star establishments would focus more on specialty items that can be offered at a higher price for higher quality. Valet services, designer jewelry, personalized service, and specialty rooms are some of the means at the disposal of higher-end marketers.

These segmentation and targeting practices then combine to provide the lodging operation with its marketing position. Depending upon its offering and consumer target, lodging operations position themselves at certain levels within the market. Five-star hotels that generally target high-end, high-budget consumers would for example position themselves as such in the market, whereas lower-end, budget establishments position themselves at a different segment.

According to Feiertag (2010), hotel and lodge marketers often confuse the terms "leads" and "prospects." The author notes that the distinction between these is the key principle in successful prospecting. First, it is therefore important to distinguish between the terms. According to the author then, a marketing lead refers to an entity or person who might result in a sale. Prospects refer tot those who are in a position to do business with a lodging operation should they choose to do so. Prospecting then refers to the identification of potential prospects by means of investigating leads.

According…… [Read More]

Feiertag, H. (2010, Aug. 13). Proper prospecting prevails in producing profits. Hospitality World Network. Retrieved from:

O'Neill, J.W., Hanson, B. And Mattila, A. (2008). The Relationship of Sales and Marketing Expenses to Hotel Performance in the United States. Cornell University. Vol. 49, Iss. 4.
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Communication Technology in the Hospitality

Words: 4804 Length: 15 Pages Document Type: Essay Paper #: 53984562

In this regard, Higgins (2002) reports that Micros Systems Inc. introduced a custom application specifically for the hospitality industry early on, and despite the lingering effects of the September 11, 2001 terrorist attacks on the market, this company and others such as BDM International Inc. are continuing their efforts to provide hotels, restaurants and other organizations competing in the hospitality industry with the information technology they need to become more competitive (Bear 1999). More recently, companies such as Avendra have started offering integrated software applications that are specifically designed for various segments of the hospitality industry. This company's integrated software application provides purchasing support for food and beverage operations, room operations, engineering/building and construction, administrative, professional and financial services; cleaning solutions and sanitizing systems; grounds and agronomy maintenance; as well as gift shop and spa equipment operation and products (Avendra's purchasing programs 2010).

According to Richer (201), a trend that has experienced substantial growth recently is the ability for online systems to collaborate in a networked fashion to search bed banks and other third party product suppliers to provide customers with real-time availability and booking options. In this regard, Richer notes that, "Virtually every system supplier is offering operators the…… [Read More]

Works Cited:
Avendra's purchasing programs, 2010. Avendra. Retrieved from / solutions/PurchasingPrograms/Pages/default.aspx.

Bassoppo-Moyo, T.C., Bassoppo-Moyo, S. & Dube, G., 2002. "Managerial Perceptions in the Application of Information Technology in the Public and Private Sector in Zimbabwe."
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Research Proposal on Dutch Government Efforts to Support Sustainable Hotel Industry

Words: 1014 Length: 3 Pages Document Type: Essay Paper #: 43732416

Jaron Van De Laar

While green issues remain prominent in the hospitality sector, there is an immense amount of confusion amongst practitioners and academics on certain specifics. The focus of this paper will be sustainability practices in the Dutch hotel industry. The key issue addressed is governmental agencies' impact on implementation of green practices and eco-labels in the hospitality industry. Hotel stimulation to encourage engagement in eco-friendly programmes, as well as governmental promotion through setting a great example and concentrating on procuring sustainable services and products is vital. There is immense momentum for global sustainable development in the hospitality sector. There is a concerted effort on description studies in regard to the current situation concerning sustainability within the hospitality sector, and strategies and best practices that will allow hospitality companies to increasingly engage in sustainability (Van Rheede, Blomme & Tromp, 2010). The focus of this paper will be on the governmental efforts towards sustainability practices in the Dutch hotel industry.

Problem statement

Implementing eco-friendly policies and practices can influence hotels positively. In regard to the issue in question, which is sustainability in the hospitality sector, governmental agencies enact and are bound by the responsibilities arising thereby for lawmakers. Hotel stimulation…… [Read More]

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Internet and the Lodging Industry

Words: 1143 Length: 3 Pages Document Type: Essay Paper #: 2472398

Ethics and security concerns

Despite the fact that the internet is a tool that cannot be outdone by any other when it comes to publicity of any business, there are risks and security threats and breaches that come alongside especially the hotel and accommodation industry.

Various government regulations on the hospitality industry have a dramatic effect on the internet and its usability in the hotel industry. The governments achieve this by introducing new regulations and limitations every other waking day and also highly throttles the exploitation of the internet, some of which work to the good and yet others to the detriment of the industry.

Due to the rampant nature of internet hackers and people out to cause damage to the industry by spying on the hospitality industry players with an aim of causing harm to the clients, there are privacy and security issues that must be observed in order to safeguard both the clients and the players in the trade.

There is also an ever increasing ethical and security concern among the hotel industry players to the internet providers to consider ethical issues and the usage of personal information stored within their networks. There is need increase security of…… [Read More]

Christoph Muller, (2011). The impact of the internet and social media on the hotel industry. 

Nick Nikolos (2011). Internet Marketing in Hospitality Industry.
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Repurchase Intention in the Hospitality

Words: 3480 Length: 12 Pages Document Type: Essay Paper #: 66153059


It was likely no accident that Vancouver was chosen as the site of the Globe '90 Conference. The enunciation of such bold guiding principles should of necessity take place in the heart of a region well-known for its environmental treasures. British Columbia's offerings accord with statements of previous tourism conferences in other places. The 1989 conference at The Hague could have had Vancouver Area Tourism in mind when it proclaimed that an, "unspoilt natural, cultural and human environment [was] a fundamental condition for the development of tourism." (Laws, Faulkner & Moscardo, 1998, p. 206)

In British Columbia, eco-tourism is seen as away of bringing together competing interests, not only human and natural, but also human vs. human. Of interest to many visitors to the Vancouver Area are the many Aboriginal communities to be found amid the natural landscape. Tourists, who are attracted by the idea of visiting Native villages, watching Native performances, and viewing and purchasing Native handicrafts and works of art, hopefully contribute to the resolution of an old problem in Canada - finding a way to accommodate the Native Heritage in modern-day Canadian society. In an article in the Journal of the Community Development Society, Edward Jackson…… [Read More]

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Resort Industry Has Been Facing

Words: 665 Length: 2 Pages Document Type: Essay Paper #: 96654031

It is a challenging task to harmonize the operations of the resort and the branches among different cultures till one achieves a smooth operation. It will involve first understand the varying cultures and train the employees to understand the culture of the various people and keep training them each time a new employee joins the group.

Technology; with the ever changing technological world, there is need for every business sector to keep in step with the changes otherwise it be left out and behind. The technology should therefore be adjusted with the business objective in mind. The old and outdated infrastructure must be updated in any resort that wants to remain relevant in the market today. This technological update goes all the way to the training of the employees and the application of the same in general management. This intersects with the security system of every resort. The issue of security comes up due to the fact that terrorism has been on the rise and each person walking through the doors of any hospitality facility will be critical of the security levels and the technology used to ensure the security of the guests who are in the building. Such adjustments…… [Read More]

Gerald Oliver, (2005). Top 10 Global Issues & Challenges in Hospitality for 2005. Retrieved

December 15, 2011 from -- Top_10_Global.pdf