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Hospitality Industry Essays (Examples)

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Words: 752 Length: 2 Pages Document Type: Essay Paper #: 29613878
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Recommended solutions to all of yesterday's problems
The late check-in processes has always been functioning perfectly, and even though it was a delay, an audit of the process has to be done to establish the cause of the delay. The process audit will also have to determine the risk of another delay and how to prevent it. Nevertheless, this problems points to the fact that, the hotel now needs a standby backup check-in system, preferably a manual system (Nieves & Segarra-Ciprés, 2015). This is the work of the systems personnel and while it is currently working, the systems personnel will need to check it thoroughly to prevent any future delays or breakdowns bearing in mind this might have been a sign for a bigger problem with the system.
For the seafood delivery, the first step will be to contact the seafood supply to establish the reason for the delayed delivery…

Boella, M., & Goss-Turner, S. (2013). Human resource management in the hospitality industry: A guide to best practice. Routledge.
Mok, C., Sparks, B., & Kadampully, J. (2013). Service quality management in hospitality, tourism, and leisure. Routledge.
Nieves, J., & Segarra-Ciprés, M. (2015). Management innovation in the hotel industry. Tourism Management, 46, 51-58.

Tourism and Hospitality Industries it Is Perhaps
Words: 1017 Length: 3 Pages Document Type: Essay Paper #: 63571827
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Tourism and Hospitality Industries

It is perhaps indicative of how interconnected the hospitality industry and the tourism industry are that they are often connected in literature as one broad industrial category, "the hospitality and tourist industry." Their aims and objectives certainly overlap, sharing a common goal of catering to the needs and desires of people who are traveling for one reason or another. It is a facile separation of the domains of each industry to suggest that hospitality pertains to where people stay and tourism pertains to what people do in the process of travel, particularly as the options become more elaborate and varied to reflect a simultaneous increase in technology and the sophistication of consumer demand. Instead of focusing upon debatable divisions between the functions of each industry, it is perhaps a better model to look at the ways in which they support each other's key services (Ottenbacher 2009).…


Brey, ET al. (2008). Standard Hospitality Elements at Resorts: An Empirical Assessment. Journal of Travel Research. 47: 2; 247-258.

Crouch, GI. (2011). Destination Competitiveness: An Analysis of Determinant Attributes. Journal of Travel Research. 50: 27-45

Denver ES et al. (2009). "A World Ranking of the Top 100 Hospitality and Tourism Programs" Journal of Hospitality & Tourism Research. 33, 4: 451-470.

McCleary KW. (1993). Hotel Selection Factors as They Relate to Business Travel Situations. Journal of Travel Research. 32: 2; 42-48.

Tourism and Hospitality Industries Management Integration of
Words: 698 Length: 3 Pages Document Type: Essay Paper #: 15685362
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Tourism and Hospitality Industries: Management

Integration of Travel and Hospitality Companies

Vertical integration has been a major trend in corporate business in profit-based and consumer-based industries over the past several decades, particularly as more specialized and dynamic good and services are being offered with wider global distribution. There have been many examples of vertical integration in the travel and hospitality industry within the past several decades, although due to the volatility of industries based upon consumer activity with disposable income during the recession since 2008, it is a somewhat risky maneuver, particularly in the acquisition of transportation companies.

The general principle of vertical integration, however, leads to greater profit margins as two or more related ventures are purchased by the same entity, thus lowering overhead and eliminating external expenditure. Vertical integration is particularly of benefit for the development of travel and hospitality packages that seek to offer savings to customers…


Hargrave, A. (2011)"The Ownership of Travel and Tourism Organisations: Takeovers" 

George Lafferty, Anthony van Fossen, Integrating the tourism industry: problems and strategies, Tourism Management, Volume 22, Issue 1, February 2001, Pages 11-19.

John Tribe, The competitive, technological, political and sociocultural environment, The Economics of Recreation, Leisure and Tourism (Fourth Edition), Butterworth-Heinemann, Oxford, 2011, Pages 173-204.

Ludwig Theuvsen, Vertical Integration in the European Package Tour Business, Annals of Tourism Research, Volume 31, Issue 2, April 2004, Pages 475-478.

Hospitality CRM Systems Customer Relationship
Words: 1125 Length: 3 Pages Document Type: Research Paper Paper #: 49339854
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Effects of CM on the Hospitality Industry

At a very strategic level, CM has made the hospitality industry much more attuned to the preferences, wants and needs of guests. It has also created a more responsive industry by capturing the needs of customers more efficiently and economically than was ever possible before. Specific areas that have changed the most include more of a focus on making multichannel strategies, from websites to Facebook, Twitter and other social networks, more responsive to the needs of the guest to provide feedback (Lim, Saldana, Saldana, Zegarra, 2011). There are also more effective analytics being used than ever before, creating greater insights into guest's patterns of purchasing not only accommodations but amenities as well (Phillips, Louvieris, 2005). CM's effect on the hospitality industry is very significant, bringing a strong customer orientation to the industry and also giving hoteliers and service providers much greater insights into…


Ivanovic, S., Mikinac, K., & Perman, L. (2011). Crm development in hospitality companies for the purpose of increasing the competitiveness in the tourist market. UTMS Journal of Economics, 2(1), 59-68.

Lim, S., Saldana, a.Z., Saldana, P.E., & Zegarra. (2011). Do market oriented firms adopt web 2.0 technologies? An empirical study in hospitality firms. International Entrepreneurship and Management Journal, 7(4), 465-477.

Murphy, J., Olaru, D., Schegg, R., & Frey, S. (2003). The bandwagon effect: Swiss hotels web-site and e-mail management. Cornell Hospitality Quarterly, 44(1), 71-87.

Phillips, P., & Louvieris, P. (2005). Performance measurement systems in tourism, hospitality, and leisure small medium-sized enterprises: A balanced scorecard perspective. Journal of Travel Research, 44(2), 201-211.

Hospitality Trends and Problems in
Words: 2618 Length: 8 Pages Document Type: Term Paper Paper #: 22302100
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There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available for translating and the guest has to wait until someone is available this leads to the guests getting impatient and hence it was discourage the guest from visiting the resort some other time. This is an eventual decline in international guests since there is no efficiency in handling them. The communication barrier between the staff and guests is something very bad and if not taken care of well can lead to serious negative implication to both the image of which will…


Rauch, R. (2011).Top 10 hospitality trends for 2012.Retrieved December 11, 2012 from

Ako, D. (2012). Hawaii Hotel Industry Lags. Retrieved December 11, 2012 from 

The Moscow times. (2012). Hospitality Industry Trends. Retrieved December 11, 2012 from 

Rauch, R. (2012).top 10 hospitality trends for 2013.retrieved December 11, 2012 from

Hospitality Consumer Wants the Consumers
Words: 833 Length: 2 Pages Document Type: Essay Paper #: 59130361
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Pubs on account of operating costs, food prices, and the increase in minimum wages have therefore changed to the tenanted model. Some regulations have also curbed customer choice like ban on smoking in public places, and other interventions on customer freedom have resulted in the closure of two thousand pubs. Changing customer habits have resulted in the decline of the UK restaurant by three percent as a result of poor consumer spending. (Deoitte, 2011)

In England these different entities are representative of the fact that consumers have grown in variety and as well have begun to explore all that the hospitality industry has to offer. Apart from the changes in the eating habits of the natives, the demands from the tourists, and the peculiar tourist out for gastronomic experience has given birth to a new industry -- Gastronomic tour. There are many types of consumers of hospitality including the current…


Bowers, Simon. 2011. Mayfair Hotel: RBS Sells Top Mayfair Hotel to Indian

Billionaire. The Guardian, p. 6.

Deoitte. 2011. Issues and Trends. [Online] Available at:

Hospitality Case Study the Most
Words: 992 Length: 3 Pages Document Type: Term Paper Paper #: 42498270
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The moment of truth was when the front desk people realized that the problem we reported was not just a minor complaint or just an example of customers being too picky or demanding. It was fairly clear that the hotel personnel immediately empathized with our situation and that they felt obligated to rectify the problem for us. The wrong response would have been to tell us that we should just try to live with the noise for one night until another room like the one we booked became available or to turn off the air conditioner when we wanted to go to sleep and then turn it back on in the morning. In addition to being insulting (because nobody needs to be told that they can do either of those two things), that type of response would have conflicted with any demonstration of reliability, assurance, or responsiveness.

There were both…

Influx of Money Impact Hospitality Sector in
Words: 2915 Length: 10 Pages Document Type: Dissertation or Thesis complete Paper #: 40803345
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Influx of Money Impact Hospitality Sector in Brazil

how influx of money impact brazil'S HOSPITALITY SECTO

How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector

How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector

Action plan

The literature review seeks to scrutinize and evaluate the probable effects of the influx of money from 2014 World Cup in Brazil in relation to growth and development of the country's hospitality industry (Jones 2012). Since the major declaration (October 2007) by FIFA that Brazil shall be hosting the biggest world event, the hospitality sector has embarked on building new hotels, bistros, and lodges. The sector has also stepped up efforts to renovate existing facilities ahead of the tournament slated for June 2014. Although preparations are still underway, an influx of visitors and money is inevitable with considerable accommodation bookings reported across the country (Jones 2012).

Influx of Money is…


Burt, J. (2012, May 25). Boys staying in brazil. The Daily Telegraph.

Davis, J.A. (2012). The Olympic Games Effect: How Sports Marketing Builds Strong Brands.

Hoboken: John Wiley & Sons

Global outlook: Sporting events - sporting chance. (2010). Foreign Direct Investment,, n/a.

Feminine Drives Hospitality Discuss
Words: 677 Length: 2 Pages Document Type: Term Paper Paper #: 41241910
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Feminine Drives the Hospitality ndustry

What is the feminine? What is the current hospitality industry in relation to the feminine?

Care for me. Nurture me. All of these relate to an individual's ideal concepts of being mothered and mothering. Although sexual relations have changed considerably in recent years, when asked 'what are the favorite comfort foods of your childhood,' most individuals respond with the special foods their mothers prepared for them. Even individuals with absent, harried, or culinary incompetent mothers have the culturally idealized image of the female giver of sustenance and nurturing within their collective, if not their personal memory.

After a hard day at work, with mum far away, what does the average individual turn to in his or her own life for sustenance but the hospitality industry. t could be a place for drinks and friends, a place to get favorite comfort foods, or simply a place…

Interestingly enough, the online London Restaurant guide specifically associates the few ostentatiously masculine restaurants it advertises with what is American, noting recently, for instance, when taking a man out, "according to historians," the origins of Father's Day "are firmly rooted in American soil. The first Father's Day was honored as early as 1908, in West Virginia," though "as with most popular ideas, from across the pond, we Brits were soon to cotton on," and that to please dad, or any man, take him to TGIF. The site says this, it should be noted, in a momentary turning away from its usual stress upon English establishments. (

The Paradox

Like a woman, a London restaurant must be all things to all people, yet offer something that is unique and exclusive that makes people feel as though they are being cared and catered for like special children, and that their special needs are being indulged for an evening. Yet the industry itself remains dominated in a masculine fashion, in terms of chefs and owners, and London itself contrasts and constructs itself as feminine against more masculine dinning areas and arenas from American, which offer less ambience, or from more haute cuisine concerned areas of the world, such as Italy and France, where menus, chefs, and owners are more likely to dictate the needs of the diner's palate and the customers, rather than respond to the customer's own perceived comfort and needs of the moment.

What Does the Modern Hospitality Consumer Want Discuss
Words: 657 Length: 2 Pages Document Type: Term Paper Paper #: 33556213
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Hospitality Consumer

What Does the Modern Hospitality Consumer Want?

Technological advances over the past decade have had a big impact on business in the hospitality industry. A more global economy and the increasing prominence of the Internet as a business tool have fueled the trend towards commoditisation in virtually every industry. This had led to a decline in prices in many goods and services, with a similar decline in profit margins. The modern hospitality consumer has rebelled against this trend by increasingly demanding an experience as a fundamental part of the transaction.

In many industries, the rise to prominence of information technology has facilitated this trend toward commodisation. This refers to an increasing similarity in goods provided that are selected by the consumer based on value for money. "Differentiation disappears, margins fall through the floor, and customers buy solely on the basis of price, price, price." (Pine & Gilmore, 1999).…


Olsen, M. & Connolly, D. (2000). Experience-based travel: How technology is changing the Hospitality industry. Cornell Hotel and Restaurant Administration Quarterly, Feb. 2000,

Pine, J., & Gilmore, J. (1999). The Experience Economy: Work is Theatre & Every Business a Stage. Boston: Harvard Business School Press.

Pine, J., & Gilmore, J. (2002). Differentiating hospitality operations via experiences: Why Selling services is not enough. Cornell Hotel and Restaurant Administration Quarterly,

June 2002, 87-97.

Relationship Between Design and Modern Hospitality Consumption
Words: 716 Length: 2 Pages Document Type: Term Paper Paper #: 25005156
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hospitality consumption.

The relationship between design and modern hospitality

What is the nature of (post) modern design? What is design's relationship to the modern hospitality industry?

Increasingly, the modern hospitality industry is becoming affected by, and more consciously aware of the postmodern stress upon the profound relationship that exists between the purveyor, the consumer, and the overall environment and ambiance created by a particular design of any establishment. In other words, eating out is an experience, not merely the act of consuming prepared food away from home.

Plan the answer and show the plan

The plan for the hospitality industry as a whole must be to integrate the design form and practical function of a restaurant in such a fashion that its design compliments the gustatory needs of the consumer and the owner of the restaurant, yet still conveys an atmosphere complementary with the food in a way that fulfills…

How and Why Are Issues of Class and Status Reflected in Modern Hospitality Discuss
Words: 785 Length: 2 Pages Document Type: Term Paper Paper #: 16889586
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Status in Hospitality

How Class and Status are Reflected in the Modern Hospitality Industry

Issues of class and status are reflected in the modern hospitality industry as this consumer-driven marketplace seeks to respond more effectively to the demands of a diverse public. Class may be defined as one's "social class [or] socio-economic class -- people having the same social or economic status." ( word=class). When class is considered together with income, the resulting "socioeconomic status" (SES, or, status) is a powerful demographic indicator that factors into many decisions in the hospitality industry. The hospitality industry is unique in that it combines services with a tangible good, usually a lodging room. Issues of class and status impact on the hospitality industry by requiring the industry to respond to the customer individually, on the level of service delivery as well as product provided.

One way the hospitality industry has responded to a…


Baranowski, Shelley. (2003). An Alternative to Everyday Life? The Politics of Leisure and Tourism. Contemporary European History 12.4. 561 -- 572.

Class (n.d.) Downloaded May 18, 2004 from Wordnet, Web site:

bin/webwn?stage=1& word=class.

Harwood, A. (May 19, 2004). Eggs-Pensive: Our writer's verdict after he shells out for $1,000

Menu Drives London Hospitality Discuss
Words: 839 Length: 2 Pages Document Type: Term Paper Paper #: 71203515
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menu drives London Hospitality (Discuss)

The Menu Drives London Hospitality!

hat is a menu? Simply a list, one might surmise from a basic definition of the word. Simply a written listing of a particular eating establishment's offerings, correct? But the British as a people, it has been alleged by many a foreign observer (and indeed, many a dyspeptic native writer), are an overly verbose and verbal nation, obsessed with the written word and what it 'says' about them as a people and as individuals. Thus, England as a nation may be excused for attaching importance overmuch to the importance of such a listings of offerings and the impression such a listing conveys about an establishment.

People chose a restaurant, and a restaurant establishes its reputation upon the quality of its menu in London. The quality of the food matters less, or even the location, than what the menu says about…

Works Cited

Restaurant Reviews. Top Table. Retrieved on April 3, 2 -- 4 at

Fire in Hospitality and Tourism Industry Fire
Words: 434 Length: 2 Pages Document Type: Essay Paper #: 91415578
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Fire in Hospitality and Tourism Industry


Fire in the tourism industry

Fire according to the Greek tradition is well thought-out to be one of the key elements in the universe besides earth, air and water. Both the elements can be felt and smelt. However, fire is a concrete end product of matter unlike air, water and earth which are forms of matter.

There seems to be varying myths and legends concerning the origin of fire but in essence they all tend to be similar in the sense that there was the aspect of stealing fire from the gods. However, with the attainment of fire, challenges on how to preserve it arose. At onetime it was buried and later preserved in its own ashes; then came the development of fire sticks and finally man started working with metals and came up with a fire cover.

Coals were heaped up in…

Motivation Systems for Hospitality Organizations A Case
Words: 3760 Length: 13 Pages Document Type: Essay Paper #: 74343947
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Motivation Systems for Hospitality Organizations: A Case Study of Motel

Generally speaking, the hospitality industry competes on a global basis by providing food and beverages services as well as accommodations for tourists and travelers. For instance, according to Lucas, "The term hospitality industry serves as an overarching label for businesses whose primary purpose is to offer food, beverage and accommodation for sale on a commercial basis" (2003:3). By contrast, hospitality services are associated activities that take place within the hospitality industry which are provided within different segments of the marketplace. Such hospitality activities are primarily involved with providing food and beverage services for a wide range of institutional operations including educational facilities such as colleges and universities, passenger airline carriers, healthcare and long-term care facilities as well as penitentiaries and jails (Lucas 2003). For the purposes of this study, the focus will be on the hospitality industry and hotels in…


About Motel 6. (2010). Motel 6. [online] available:  

How Terrorism Affects the International Tourism Industry
Words: 5575 Length: 18 Pages Document Type: Research Paper Paper #: 90258062
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Terrorism Affects the International Tourism Industry

There is an undeniable relationship between terrorism and tourism. This is because of the industry power tourist sites are attractive avenues for terrorists to cause unprecedented magnitudes of economic and social disruption. The 21st century economy is dominated by three sectors namely information technology, tourism, and telecommunications. Tourism generates ten percent of international employment with a surplus of 30% in the Caribbean region. World tourism organization estimates that over two hundred million people across the world will be employed in the industry by 2015. The tourism and travel sectors have expanded by 700% in the last two decades (Gabbay & Ghosh, 2013). It is further projected that tourists will spend twice as much in foreign nations on tourism activities. For most developing nations, tourism is the leading source of income in terms of GDP thus a key influence in the economic growth. The issue…


Beirman, D. (2013). Restoring tourism destinations in crisis: A strategic marketing approach. Crows Nest, N.S.W: Allen & Unwin.

Gabbay, R. & Ghosh, R.N. (2013). Tourism and economic development: Case studies from the Indian Ocean region. Burlington, VT: Ashgate.

Keyes, D.C., & Jonathan L.Burstein. (2010). Medical response to terrorism: Preparedness and clinical practice. Philadelphia [u.a.: Lippincott Williams & Wilkins.

Huggett, C., & Pownall, D. (2010). Teaching travel and tourism 14. Maidenhead: Open University Press.

Lodging Industry Sales and Marketing
Words: 992 Length: 3 Pages Document Type: Research Proposal Paper #: 726180
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Higher-end lodges or five-star establishments would focus more on specialty items that can be offered at a higher price for higher quality. Valet services, designer jewelry, personalized service, and specialty rooms are some of the means at the disposal of higher-end marketers.

These segmentation and targeting practices then combine to provide the lodging operation with its marketing position. Depending upon its offering and consumer target, lodging operations position themselves at certain levels within the market. Five-star hotels that generally target high-end, high-budget consumers would for example position themselves as such in the market, whereas lower-end, budget establishments position themselves at a different segment.

According to Feiertag (2010), hotel and lodge marketers often confuse the terms "leads" and "prospects." The author notes that the distinction between these is the key principle in successful prospecting. First, it is therefore important to distinguish between the terms. According to the author then, a marketing…


Feiertag, H. (2010, Aug. 13). Proper prospecting prevails in producing profits. Hospitality World Network. Retrieved from: 

O'Neill, J.W., Hanson, B. And Mattila, A. (2008). The Relationship of Sales and Marketing Expenses to Hotel Performance in the United States. Cornell University. Vol. 49, Iss. 4.

Retrieved from: 

Rudra, S. (n.d.) Market Segmentation, Targeting, and Positioning. Retrieved from:

Internet and the Lodging Industry
Words: 1143 Length: 3 Pages Document Type: Research Paper Paper #: 2472398
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Ethics and security concerns

Despite the fact that the internet is a tool that cannot be outdone by any other when it comes to publicity of any business, there are risks and security threats and breaches that come alongside especially the hotel and accommodation industry.

Various government regulations on the hospitality industry have a dramatic effect on the internet and its usability in the hotel industry. The governments achieve this by introducing new regulations and limitations every other waking day and also highly throttles the exploitation of the internet, some of which work to the good and yet others to the detriment of the industry.

Due to the rampant nature of internet hackers and people out to cause damage to the industry by spying on the hospitality industry players with an aim of causing harm to the clients, there are privacy and security issues that must be observed in order…


Christoph Muller, (2011). The impact of the internet and social media on the hotel industry. 

Nick Nikolos (2011). Internet Marketing in Hospitality Industry.

Travel City, (2011). Benefits And Disadvantages Of Online Travel Agencies.

Repurchase Intention in the Hospitality
Words: 3480 Length: 12 Pages Document Type: Term Paper Paper #: 66153059
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It was likely no accident that Vancouver was chosen as the site of the Globe '90 Conference. The enunciation of such bold guiding principles should of necessity take place in the heart of a region well-known for its environmental treasures. British Columbia's offerings accord with statements of previous tourism conferences in other places. The 1989 conference at The Hague could have had Vancouver Area Tourism in mind when it proclaimed that an, "unspoilt natural, cultural and human environment [was] a fundamental condition for the development of tourism." (Laws, Faulkner & Moscardo, 1998, p. 206)

In British Columbia, eco-tourism is seen as away of bringing together competing interests, not only human and natural, but also human vs. human. f interest to many visitors to the Vancouver Area are the many Aboriginal communities to be found amid the natural landscape. Tourists, who are attracted by the idea of visiting Native villages,…

Over the past decade, a determined assortment of community activists and design professionals has persuaded the City of Vancouver to act on its oft-stated commitment to urban sustainability. The issue that provided the immediate catalyst was Southeast False Creek -- a blighted patch of former industrial land that represented one of the last major redevelopment opportunities in the city core. Initially, there were fears that Southeast False Creek was destined for the usual big developer, upscale condo approach to urban renewal. But pressure by activists led to the city hiring Sebastian Moffat and his colleagues in the Sheltair Group, a small Vancouver consulting company, to report on how to go about planning a truly sustainable community. (Alexander, 2000, p. 10)

The redevelopment of Southeast False Creek reveals the typical approach of salvaging the best of the past, and bringing that past into intimate and tangible contact with a forward-looking urban scheme. Tourists visiting such an area can feel that they are taking in some of the Region's history while still having access to the latest in modern amenities, and while still being in the heart of Vancouver. The location of Southeast False Creek takes advantage, as well, of Vancouver's beautiful natural situation:

Southeast False Creek has a lot going for it as a potential redevelopment site: it is quite large for an inner-city site (creating opportunities for a healthy mix of land uses and innovative community design) and

Resort Industry Has Been Facing
Words: 665 Length: 2 Pages Document Type: Essay Paper #: 96654031
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It is a challenging task to harmonize the operations of the resort and the branches among different cultures till one achieves a smooth operation. It will involve first understand the varying cultures and train the employees to understand the culture of the various people and keep training them each time a new employee joins the group.

Technology; with the ever changing technological world, there is need for every business sector to keep in step with the changes otherwise it be left out and behind. The technology should therefore be adjusted with the business objective in mind. The old and outdated infrastructure must be updated in any resort that wants to remain relevant in the market today. This technological update goes all the way to the training of the employees and the application of the same in general management. This intersects with the security system of every resort. The issue of…


Gerald Oliver, (2005). Top 10 Global Issues & Challenges in Hospitality for 2005. Retrieved

December 15, 2011 from  -- Top_10_Global.pdf

Wang Jin Zhoa & Wang Jing, (2009). Issues, Challenges, and Trends, that Facing Hospitality

Industry. Management Science and Engineering ISSN 1913-0341 Vol.3 No.4 2009

Knowledge Management Best Practices in Services Industries
Words: 1232 Length: 4 Pages Document Type: Essay Paper #: 50569159
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Knowledge Management Best Practices in Services Industries

The ability to stay on in step with customers' rapidly changing needs is only possible when a company completely commits itself to transforming data into information, while also capturing and using tacit and implicit knowledge. As this analysis will illustrate, data, information and knowledge are multifaceted and have many implications across the lifecycle of a business in general and customers specifically. Concentrating on how the data pertaining to customers can be optimized, this analysis concentrates on the Service Quality (SEVQUAL) methodology and metrics. SEVQUAL measures five dimensions of the customer experience including reliability, assurance, tangibles, empathy and responsiveness (Parasuraman, Zeithaml, Berry, 1985). While the scope of this analysis concentrates on SEVQUAL from the standpoint of capturing data, information and knowledge from a customer standpoint, there are many ancillary implications that also apply to the knowledge-based theory of firms as well. The use of…


Anders, P.N. (2006). Understanding dynamic capabilities through knowledge management. Journal of Knowledge Management, 10(4), 59-71.

Dyer, J.H., & Nobeoka, K. (2000). Creating and managing a high-performance knowledge-sharing network: The Toyota case. Strategic Management Journal, 21(3), 345-367.

Enz, C & Siguaw, J (2000). Best practices in service quality. Cornell Hotel and Restaurant Administration Quarterly, 41(5), 20-29.

Gao, F., Li, M., & Nakamori, Y. (2002). Systems thinking on knowledge and its management: Systems methodology for knowledge management. Journal of Knowledge Management, 6(1), 7-7.

Industry Environment of Four Seasons Hotel
Words: 893 Length: 2 Pages Document Type: Research Paper Paper #: 67649017
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Analyze the industry environment of Four Seasons Hotel

Industry lifecycle: The state of the Four Seasons Hotels

The lifecycle of an industry takes the form of four distinct stages: the introduction of the product or service, growth, maturity, and decline (Product life cycle, 2012, Tutor2U). The Four Seasons is one of the most venerable hotels in the marketplace today. It made significant gains in the 1990s when egent International hotel sold its hotels to the chain, giving the Four Seasons "an instantly expanded position in Pacific Asia, and also created the basis for expansion of the Four Seasons brand in Europe and Asia" (Go 1996). Even before this international acquisition, the Four Seasons was an international brand, and was particularly famous for its New York incarnation, where its food was considered to rival that of four and five star free-standing restaurants, which is highly unusual for a hotel.



Barnett, C. (2003). Traveling in style; what your money should buy at a deluxe hotel. Network Journal, 11(1), 58-58. Retrieved from 

Clifford, Stephanie. (2011). Sales of luxury goods are recovering strongly. The New York Times.


Four Seasons Hotels. (2012). Official website. Retrieved:

Hospitality and Service Industry
Words: 660 Length: 2 Pages Document Type: Essay Paper #: 28540924
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In general, The itz-Carleton compares very favorably to other competitive hotels. The key differences are mostly that this particular hotel is willing to go above and beyond the call of duty to satisfy its customers and provide a memorable hotel/resort experience. These differences are demonstrated in a number of palpable ways which are largely anomalies within the hotel and travel industry. The sort of "service innovation" (Enz et al., 2010, p. 6) this chain propagates is noteworthy. A perfect example of this fact is The itz-Carlton's policy about employee expenditures in the line of duty. The hotel enables employees to spend as much as $2,000 on guest. Such a policy is largely unheard of in this industry, and is a valued exception for those guests that are able to enjoy its benefits. Additionally, most other comparable hotels expect their employees to tend to the needs of their customers. The…


Emerald Group Publishing. Delighted, returning customers: service the Ritz-Carlton way. Strategic Direction. 20(11), 7-9.

Enz, C. A., Verma, R., Walsh, K., Kimes, S. E., & Siguaw, J. (2010). Cases in innovative practices in hospitality and related services: Set 3. Cornell Hospitality Report. 10(10), 6-26.

Worldwide Airline Industry Faced Continual
Words: 1416 Length: 5 Pages Document Type: Term Paper Paper #: 93022841
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It is important that human resources within the airline devise strategies to minimize the possible negative effects that union relations may have on the workforce.

There are several issues that have impacted the airline industry as a whole, and present implications for the human resources challenges discussed thus far. The first of these issues is a drastically changing workforce demographic within the airline industry. In particular the workforce is aging. Establishments in the air transportation industry have a significantly higher proportion of employees in the 45 to 54 and 55 to 64-year-old age ranges than other industries (Wallace & Gonzalez, 2005). Specifically, employees in the 45 to 54-year-old age group comprise approximately 35% of the whole workforce (Wallace & Gonzalez, 2005). On the contrary, workers in the 14 to 24-year-old category comprise only 4% of the workforce (Wallace & Gonzalez, 2005).

This issue presents human resources challenges with regards to…


Appelbaum, S.H., Fewster, B.M. (2004). Human resource management strategy in the global airline industry -- a focus on organizational development. Business Briefing: Aviation Strategies, 70-5.

CNN (2004). Outsourcing has yet to really penetrate the travel industry. Local Needs and travel infrastructure tends to require local people on the ground. Retrieved 6/13/07 from .

Grassi, D.M. (2005). Outsourcing airline safety may prove costly.

Pratt, M.K. (2002). Contingent employees raise host of benefit questions. Boston Business Journal. Retrieved 6/13/07 from .

Employment Relations in the Hospitality
Words: 539 Length: 2 Pages Document Type: Term Paper Paper #: 329158
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A great deal of the work is unpaid or low-paid, with a heavy reliance on females and young labor and, in some countries, migrants. Most work is regarded as semi-skilled or unskilled, with some deskilling. Training is often basic, with firms tending to buy in skills from the labor market. A large number of workers communicate directly with customers, while others have a more indirect customer relationship.

Part-time and nontraditional employment is commonplace, and may be increasing among the different nations' interest in creating more flexible labor markets. Mobility is high, which leads to high labor turnover rates. ecruitment and retention is particularly problematic, particularly for managers where a lack of professionalism may impede business success in developing and transitional economies.

This book is a very thorough approach to employment relations and a number of different areas that a hospitality H person needs to consider in order to do his…


Lucas, R.E. (2003). Employment Relations in the Hospitality and Tourism Industries.: New York. Routledge.

Ethics Trends in the Meeting Convention Industry There
Words: 1230 Length: 4 Pages Document Type: Essay Paper #: 86155132
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Trends in the meeting/convention industry

There are a number of trends in the meeting/convention industry. The industry struggled with respect to demand during the recession from 2008 onwards. hile there are some signs of recovery, the growth in the industry remains sluggish (Chen, 2012). This slow recovery is a problem, given that in 2008 at the beginning of the recession, there was a high likelihood that the industry was already suffering from overcapacity (Detlefsen & Vetter, 2008).

The rapid growth in the number of convention centers in the United States in particular has resulted in overcapacity, and this has increased the intensity of competition in the business (Davidson, 2008). The competition is necessary, because convention capacity is a perishable good -- a day of sitting empty is revenue that is lost forever, and fixed costs are still being incurred. This drives a high level of price competition in particular,…

Works Cited:

Braley, S. (2012). Top 10 meeting trends. Meetings & Conventions. Retrieved May 14, 2013 from 

Chen, T. (2012). Convention industry is on slow road to recovery. AZ Central. Retrieved May 14, 2013 from 

Davidson, R. (2008). Conference trends. ICCA. Retrieved May 14, 2013 from 

Detlefsen, H. & Vetter, N. (2008). Convention centers: Is the industry overbuilt? HVS. Retrieved May 14, 2013 from

Shaw Industries the Existence of
Words: 3495 Length: 13 Pages Document Type: Term Paper Paper #: 22256174
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Target Markets

Given that the new product would be manufactured using better, but more expensive technologies that protect the environment, Shaw Industries' target market would have to simultaneously meet the following criteria:

present an increased interest towards preserving the environment possess sufficient financial resources in order to afford the higher prices of the products manufactured using superior technologies.

In this order of ideas, Shaw Industries' target market is formed of both American citizens as well as foreigners, with ages between 25 and 65 and who register above medium incomes. The age limit is imposed by the belief that the population younger than 25 rarely possesses their own houses, shows reduced interest in carpets and does not possess sufficient financial resources to afford the relatively high prices of the new carpets. On the other hand, the retired population generally spends their pension money on medicines or journey around the world and…


Carlton, D.L., 2004, Shaw Industries: A history, Journal of Southern History, Volume 70

Patton, R.L., 2002, Shaw Industries: A History, Business and Economics

2007, Shaw Industries, Inc., Design Biz,,last accessed on November 14, 2007

2007, Shaw Industries Website,,last  accessed on November 14, 2007

Blogging Industry Environmental Trends Impacting Blogging and
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Blogging Industry

Environmental Trends Impacting

Blogging and User-Generated Content Industries

The proliferation of blogging platforms and applications that are textually, graphically and video-based together reflect the design criterion and objectives originally defined in the Web 2.0 taxonomy created by Tim O'eilly CEO and Founder of O'eilly Media. Based on an egalitarian framework of collaboration and communication, Web 2.0 has since become the foundation of many of the blogging and social media platforms dominating the typical Internet user's hours online today (Bernoff, Li, 2008). Figure 1 provides a graphic representation of the Web 2.0 Meme Map as originally designed by Tom O'eilly and John Battelle (O'eilly, 2006). Web 2.0 continues to be the primary catalyst of the greater opportunities and threats to consumer-generated content.

Figure 1: Web 2.0 Meme Map

Source: (O'eilly, 2006)

Central to the concept of Web 2.0 technologies is that the Web is a platform not just for…


Bernoff, J., & Li, C. (2008). Harnessing the power of the oh-so-social web. MIT Sloan Management Review, 49(3), 36-42.

Carr, D.F. (2011). Klout-like tool lets employees rate each other. InformationWeek - Online, (19383371), n/a.

Davidson, E., & Vaast, E. (2009). Tech talk: An investigation of blogging in technology innovation discourse. IEEE Transactions on Professional Communication, 52(1), 40.

Griffith, E. (2011, Getting your Klout out. Adweek, 52(19), 15-15.

Tourism and Hospitality
Words: 1138 Length: 4 Pages Document Type: Term Paper Paper #: 81920937
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Role of Conferences in the trategic Development of the Hotel Industry

Case tudy of Five tar Hotels in Jordan

Jordan has a rich cultural and archaeological patrimony. Many natural wonders and a particularly welcoming people make tourism a natural resource and vehicle for Jordan's economy.

Conversely, the Jordan tourism industry has demonstrated poor performance in past few years relative to the volatile political situation in the region.

Analyzing both the natural potential for success and the historical evidence for failure within Jordan's tourism industry through scientific research methodology may well provide viable alternatives to current widely held practices and beliefs.

This study will delve into the specific revenue producing areas of developing conferences in Jordan, how to conduct them, facility use and maximization, and the issues that surround successful delivery of this medium. This thesis will also provide data on the means of offering the world a safe, beautiful, and…

Swan TW, 'Economic Growth and Capital Accumulation', Economic Record, 32, 1956.

Tourism Forecasting Council, Forecast, Commonwealth Department of Tourism, August 1994.

Wilcox DA, 'Lessons for Tourism Industries from the 1984 Olympics at Los Angeles' A Report by Economics Research Associates to THC'94, 1994

Ehl International Hospitality Program Is for Me
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EHL International Hospitality program is for me the perfect opportunity to use my assets and talents. I will briefly describe some of them in the lines here below and discuss a little why EHL would make an excellent choice in selecting me for the EHL community.

A currently live in an ever expanding market, with enormous future possibilities for the tourism industry. Indeed, Russia has a large population, encouraging economic prospects and a cultural heritage that makes a trip to Russia worthwhile. However, Russia is no longer prepared for this challenge. There is a shortage of hotels and specialists in the tourism industry and a high demand for well trained personnel. I believe that I could be one of the well prepared specialists that could work in the Russian tourism and hotel industry and the EHL program could be a huge step forward in achieving my goal.

There are many…

Planning and Design Hospitality the
Words: 2133 Length: 7 Pages Document Type: Term Paper Paper #: 56448856
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Photo from Published with permission.

Photograph by David Messent, courtesy of Jorn Utzon/Utzon Architects and the Pritzker Prize Committee

Nighttime aerial view of the Sydney Opera House

Photograph by David Messent, courtesy of Jorn Utzon/Utzon Architects and the Pritzker Prize Committee

Photograph by David Messent, courtesy of Jorn Utzon/Utzon Architects and the Pritzker Prize Committee

Photograph by David Messent, courtesy of Jorn Utzon/Utzon Architects and the Pritzker Prize Committee

Aerial view of the Sydney Opera House

Photograph by John Garth/Max Dupain

Courtesy of Jorn Utzon/Utzon Architects and the Pritzker Prize Committee

Sydney Opera House Under Construction, 1957-1973

Craven 2008 NP

Craven, 2008, NP

On commission, Dupain took thousands of photographs of the Sydney Opera House, revealing its construction from beginning to end. Later he described the completed building from a photographer's perspective: 'As the light moves across it during the day, it changes…


Baird, George. The Architectural Expression of Environmental Control Systems. London: Spon Press, 2001.

Bereson, Ruth. The Operatic State: Cultural Policy and the Opera House. London: Routledge, 2002.

Craven, J. "Great Buildings: Sydney Opera House" 2008

Social and Cultural Accommodation in the Hospitality
Words: 595 Length: 2 Pages Document Type: Essay Paper #: 70354020
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Social and Cultural Accommodation in the Hospitality Field

Contemporary businesses organizations, particularly those in the service industry, must maximize customer loyalty to remain competitive. That concern only becomes more important in times of relative economic difficulty (Mankiw, 2008), such as in the case of the current U.S. economic recession that began, in earnest, in 2008. The itz-Carlton-owned Marriot Hotel chain recognizes that concept and reflects it throughout its corporate philosophy (De Bono, Van Der Heijden, and Jones, 2008; Lampton, 2003). Customer service and appreciation are the core values relied upon by the organization to meet customer expectations and ensure their satisfaction and repeat patronage. Marriot and other itz- Carlton hotels emphasize the importance of providing their customers a highly consistent experience regardless of where they stay (De Bono, Van Der Heijden, and Jones, 2008; Lampton, 2003).

Meeting the Challenges of Geographic and Cultural Diversity

In that regard, the challenge of…


De Bono, S., Van Der Heijden, B., and Jones, S. (2008). Managing Cultural Diversity.

Meyer and Meyer: UK.

Lampton, B. "The Ritz-Carlton shares its winning formula for wowing guests." Expert

Magazine, Vol. 3, No. 6. (2003). Retrieved June 21, 2011 from:

CA Sonya Thomas 268 West Hospitality Lane
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CA Sonya Thomas

268 West Hospitality Lane Suite 400

(909) [HIDDEN] Fax [HIDDEN]

CaSonya Thomas is a director in the director's office at the county of San Bernardino -- Department of Behavioral Health. (County of San Bernardino - Department of Behavioral Health, n.d.)This department is responsible for the "overall planning, implementation, direction, coordination, and evaluation of the Department of Behavioral Health." (County of San Bernardino - Department of Behavioral Health, n.d.) Specifically, the responsibilities of the office Ms. Thomas is apart of is grant writing applications, developing assessment protocols, and regulations interpreting. The Department of Behavioral Health Administration section has meetings with State and local agencies, communication with citizen advisory boards, and communication with other public and private agencies.

Along with the myriad of services provided by the Department of Behavioral Health are Adult programs. These adult programs include: Adult esidential Services Clinic, Conservatorship Investigation Unit, Employment Services Program, Housing…


County of San Bernardino - Department of Behavioral Health. (n.d.). County of San Bernardino, California - Official Web Site. Retrieved February 12, 2013, from

County of San Bernardino - Department of Behavioral Health. (n.d.). County of San Bernardino, California - Official Web Site. Retrieved February 12, 2013, from (

County of San Bernardino - Department of Behavioral Health. (n.d.). County of San Bernardino, California - Official Web Site. Retrieved February 12, 2013, from 

HBS History - Harvard Business School. (n.d.). Harvard Business School. Retrieved February 12, 2013, from

Systems of Power and Control in the Japanese and Western Car Industry
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Japanisation in the United Kingdom:

Experiences From the Car Industry

This report aims to analyze and compare the systems of power and control in the Japanese and western automobile manufacturing industries. The method was to use a wide range of theory and to support the analysis. The world has become an extremely competitive global economic battle ground. Automobile manufactures from both the east and the west continue to search for opportunities that will allow them to strategically reduce overhead but not affect market share or profitability. Consider that In the 1990's the solution was to literally cut or reduce the labor force and therefore reduce inherent costs of labor. The buzz words of the time were 'they just laid off X amount ... ', or 'they are downsizing ... ' These terms were regulars on the media circuit or on the front page of the morning's business section. These phrases…


Corbett, Brian (2002). Southern hospitality. Ward's Auto World, August.

The Tourism Industry in Mexico
Words: 1321 Length: 4 Pages Document Type: Essay Paper #: 79791574
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American tourism in Mexico provides a window into understanding U.S.-Mexico relations. By promoting tourism as a path to economic development, Mexico shows that it is still dependent on the U.S. This is the same U.S. that fought a war with Mexico, took land from Mexico (the southwest region of America), and still continues to treat Mexico with condescension (threats of building a wall, calling all immigrants rapists and murders, and knocking down the culture of Mexicans). Yet, Mexicans should think that relying on Americans for tourism is a good thing? Instead of relying on the tourism industry for economic development, Mexico should be developing its industries. After all, the development of industry is what helped America create a strong economy. As Berger and Wood note: “tourism as a modern social practice first gained popularity with the advent of the railroad and steamship” (Berger & Wood, 2010, p. 2). Without…