Hospitality Industry Essays Examples

Hospitality Industry Training the Hospitality

The author notes that this is one way to improve training for some 18,000 people at 1,800 locations with only 11 trainers, using nteractive web-based training, including instructor-led segments, to teach reservation operations, house-keeping duties, supervision, and even specific skills such as dealing with surly guests. Included in these packages are products to help deliver interactive audio and video to virtual classrooms and also to manage enrollment, self-paced learning, and testing and tracking. Internet training reduces training time by about 50%.

More specialized areas of training are becoming more necessary to provide better service, such as the diversity training program used by one chain. Adam's Mark Hotels & Resorts launched a diversity training program for its nearly 11,000 employees chainwide at which all employees are to participate in a daylong seminar to learn sensitivity and to provide quality service to every guest (Tri-State Defender Publishing, 2001).

This is precisely the sort of training recommended by Yama*****a (2004) in his study of the hotel industry in Minneapolis, stating a belief that "developing multicultural diversity training programs is needed to build better work relationship among people who work together in hospitality industry" (p. ii). Yama*****a sees this need as part of the…… [Read More]

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Hospitality Industry Be Environmentally Friendly Studies Have

Hospitality Industry be Environmentally Friendly?

Studies have proved that companies and industries that have a negative impact on environment always surpass the industries that support and adopt measures for environmental friendliness. However, it doesn't mean at all that investment in environmental efforts be stopped. It is highly required by the industries to endeavor continuously for an enduring environment. Only then the greatest outcomes could be achieved. The industries that use wise strategies are aware of and completely understand the importance of sustainability as a 'designed production catalyst'. Such industries realize that the sustainability and ecological concerns are in fact opportunities that can be fruitful for a competitive future. Winslow's President, Jackson W. Robinson, acknowledged that "companies that take advantage of environmental opportunities can gain a competitive advantage over their peers through cost reductions, quality improvements, increased profitability and access to new and growing markets" (McPeak, Devirian & Seaman, 2010). In today's contemporary world, there is great emphasis put on environmental preservation. Thus, there is no other choice for the industries and companies other than considering and solving the environmental issues. Such consideration can be helpful for the industries to get valuable profits including future competitive advantages (McPeak et al., 2010).…… [Read More]

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Hospitality Industry Role of Hospitality

SaaS applications only require an Internet connection and browser to operate, hence their popularity in industries where customers are forcing change, as is evident in the hostility industry today (DiPietro, Wang, 2010). SaaS-based applications are created using Active Service Pages (ASP), AJAX (Asynchronous JavaScript and XML) or J2EE-based programming technologies, all of which are being continually optimized for performance over the Internet (Mathies, 2010). These programming technologies are also known for their agility, customization, and flexibility as well, making it possible for hospitality IT systems to be tailored to the specific needs of a given company. SaaS-based applications' performance, stability, security and customization all contribute to higher levels of system adoption within a hospitality business (DiPietro, Wang, 2010).

Conclusion

Customers' expectations for an exceptional experience every time they interact with a hospitality provider, in addition to the ubiquity and speed of the Internet, are changing the value chain of the hospitality industry. SaaS-based applications including the Amadeus Hotel Platform represent where the industry is going. Yet even this platform will need to quickly change over time to stay in step with customer expectations and create more flexibility and agility in streamlining guest-facing processes (Mathies, 2010). In conjunction with these developments,…… [Read More]

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Issues in the Hospitality Industry

Hospitality

Identification of the Articles

This essay intends to critique and analyze two important articles related to human resources management and this concept's relationship to the hospitality industry. The first article, "Strategic Human Resource Development in Hospitality Crisis Management: A Conceptual Framework for Food and Beverage Departments," is taken from the International Journal of Business Administration written by AbuKhalifeh, Som and AlBattat and was published in January of 2013. The second article that will be discussed is entitled " Linking Human Capital Management with Tourism Development and Management for Economic Survival: The Nigeria Experience." This article was authored by Esu and appeared in the June 2012 edition of the International Journal of Business and Social Science.

Abstract of Article #1

AbuKahlife et al. (2013) presented an argument that suggested that crisis management has been ignored in the realm of human resource development. This paper reviewed the literature on the hotel industry's approach to human resources problems associated with crisis management. The author's approach to this topic in this paper revolved around Garavan's strategic model of human resources as a suitable framework to apply to the dearth of applicable research towards the subject. In the authors' words: " the study applies…… [Read More]

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Segments the Hospitality Industry

Hospitality Industry: Segments

Segments: Hospitality Industry

Segments in the Hospitality Industry

The hospitality industry is a multi-billion dollar, complex industry covering a wide range of jobs, economic brackets, activities, and locations. It comprises of five major segments: lodging, food service, tourism, meeting and event planning, and the cruise line industry. These five segments and the employment prospects that they offer hospitality graduates have been discussed in the subsequent subsections. We begin with the largest segment in the industry --food service.

The food service industry, also known as the food and beverage industry, covers the various business segments that prepare food for customers. It is estimated that 50% of all meals eaten in the United States on any given day comes from the foodservice industry (BLS, 2012). The industry can be categorized into three: commercial food service, institutional food service, and food service within a consumer business. Commercial food service businesses are those that compete for customers and are driven by the profit-maximizing motive. They include full-service restaurants, quick-service restaurants, and catering businesses. Institutional food service joints, unlike the commercial joints, provide food and drinks to customers within an institution such as a factory, military base, hospital, or school. Finally, there…… [Read More]

The Lodging Segment of the Hospitality Industry

Hospitality Industry: The Lodging Segment

The Lodging Segment of the Hospitality Industry

The lodging segment of the hospitality industry covers organizations that provide bed and rest services for people at night. They could be anything from a fancy hotel to a youth hostel, a campground or a highway side motel. A typical lodging organization has four primary departments: the rooms department, food and beverage, the sales and marketing department, and the human resource department (Stephen F. Austin State University, 2010).

The rooms department is composed of three service areas: front office, unformed services and housekeeping (Stephen F. Austin State University, 2010). The front office function is responsible for receiving guests, assigning rooms and rates, and answering visitors' questions about the organization and its surrounding community. The core responsibilities here include night audit, telephone, reservations, and cashier. The uniformed services function covers the roles of valet, doorpersons, and bell staff. Most properties have eliminated this function as a cost-reduction measure; however, they are still observable in major establishments (Stephen F. Austin State University, 2010). Valet representatives are responsible for helping clients park their vehicles. Doorpersons, on the other hand, are responsible for carrying clients' baggage from their vehicles to a bell…… [Read More]

Analyzing the Hospitality Industry

Hospitality Industry

In the contemporary, there are several hot topics and issues flooding and influencing the food industry, such as food safety and technology. One of the main issues of interest is the case of genetically modified organisms (GMOs) in the food industry and their labeling. This issue has come to be a hot button aspect for the food service sector and hospitality industry as a whole with the main point being deliberated as to whether parties in the food service sector ought to be required by the Food and Drug Administration (FDA) to label GMOs. There is also the linked issue of what role the government would play and at the end of the day, the impact on the farmers who are purposing to feed the populaces across the world. In several nations, this mandate for labeling foods is there as well as in the United States, with states such as the State of Vermont enacting a legislation that demands the labeling of genetically modified foods, obtainable for retail trade by mid-2016. This noticeably poses problems and difficulties for manufacturers dispensing and handing out the same product to numerous states (Jalonick, 2015).The Food and Drug Administration (FDA), does offer…… [Read More]

Globalization of the Hospitality Industry

Often, an expanded market means that a company will need to undertake a strong marketing strategy based upon thorough research in order to see how the expansion would affect another market. The problem is, not all companies wish to do so because not all are good or successful at this undertaking. Yet again, if a company wishes to stay competitive, make its profits year after year, and enjoy a general lengthy business life, it will have to embrace the risks and rewards of globalizing its enterprises.

Hotels, the stalwarts of globalizing tourism, will be among them first affected by increasing competition. Hotel staff, unlike in the past, must thus undertake learning various concepts through which it can face any circumstance. With expanding one's business, especially a hotel, comes an awareness towards the working habits of other countries. One must thus tailor rules and regulations to the people of that country. This, again, takes research and specialized staff, which can cost money. In the 21st century, hotel will have to learn the different management styles necessary for all kinds of culture, however, as they no longer have a choice to be ignorant. They must do so in order to understand all…… [Read More]

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Generational Conflict in the Hospitality Industry

Generational Conflict in Hospitality Industry

Generational conflict in the hospitality industry

The history of the workforce today experience different generation employees who work side by side with people who are old as their parents and young as their children. It is coming to the attention of the managers that age likewise has much to do with employees' expectations, learning styles, and hopes just like gender, culture and other characteristics. Through understanding every generation as well as providing these employees with what can make them thrive, leaders may find that they will be in a position to increase employees morale and retention hence increase in productivity. Within the workplace, individuals from diverse generations will always compete for leadership positions. The same way Baby Boomers and generation X employees compete for similar jobs and younger generation always catch up with them. At times due to the post-industrial info-centered world of work, the people in charge may be of young age as compared to under him or her. As workers from generation X bring skills that may not be possessed by some Baby Boomers, and they find themselves supervising older employees.

During the past, different generations worked under one organization, however were separated…… [Read More]

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Relationship Between Sexuality and the Modern Hospitality Industry

Sexuality in the Hospitality Industry

The hospitality industry in the UK is big business, and sexuality is an important part of this business. If we define the hospitality industry as "hotels and a myriad of leisure and catering operations of different kinds" (Mills), then the hospitality industry in the UK brings in around 50 billion pounds each year. This is around 10% of Britain's total consumer expenditure each year. In addition, the hospitality industry employs about 70% of the individuals within the wider tourism industry (Mills).

The hospitality industry encompasses airlines, cruise liners, railways, restaurants, hotels, department stores, pubs, and leisure centers. Given that the hospitality industry encompasses such a wide range of business types and caters to such a large consumer basis, there is a wide opportunity for the appearance of sexuality within the industry.

In order to better understand the role of sexuality in the hospitality industry, it may be helpful to better understand the definition of sexuality itself. The Merriam-Webster Online Dictionary defines sexuality as "the quality or state of being sexual," and "expression of sexual receptivity or interest especially when excessive." This definition clearly seems limited, and of little real use in understanding sexuality in the…… [Read More]

Internationalization within the Hospitality Industry

The fastest growth registered among the top 20 markets came from: (1) China (+19%); (2) India (+18%); and (3) Spain (+10%). (American Hotel & Lodging Association, 2007)

In the work entitled: "Hotels in China, India and Mexico are Capturing the Imagination and Resources of the Hotel Industry" it is stated: "Take a look at the headlines these days and you will realize that overseas expansion for the hotel industry is hot, particularly in developing markets. In the last month alone, Starwood Hotels & Resorts Worldwide, UK-based InterContinental Hotel Group, Hong Kong's Shangri-La hotels and Marriott International announced major expansion plans in China. Starwood has plans to grow from 57 hotels in China, Hong Kong and Taiwan to 100 Greater China hotels by 2010.

InterContinental has 51 hotels now in China and intends to develop 74 more by the 2008 Summer Olympics. Shangri-La has 20 hotels and plans for 17 more by 2008. Marriott plans to expand its 26 hotels in China to 35 by 2008 and 100 by 2010.

India represents another rapidly developing market for the industry. InterContinental and Wyndham Hotel Group officials both announced at the Lodging Conference last month that they are focusing on China and India…… [Read More]

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Globalization of the Hospitality Industry the Operational

Globalization of the Hospitality Industry

The operational aspects of expansion are often the easiest for any hospitality provider to plan and execute, regardless of the global location of their latest hotel, resort or expansion property. The cultural and experiential factors however are far more difficult to manage and excel within the context of, and are often what challenges the growth of even the most highly-0regarded brands over time (Pei, Abdolali, Yong, 2005). Within the last decade hospitality providers are increasingly relying on advanced techniques for determining how they can anticipate and respond appropriately to cultural and customer-centric expectations and needs. In the peer-reviewed research presented in Service Quality: A Study of the Luxury Hotels in Malaysia (Pei, Abdolali, Yong, 2005) the researchers use the Service Quality (SERVQUAL) index to measure the variation between customer expectations and experience. Using this framework, the researchers provide a detailed analysis of the contributors and detractors to guest satisfaction with luxury resorts throughout Malaysia. SERVQUAL is pervasively used throughout hospitality, healthcare and many other services industries as the intangibles of customer service from the customers' perspective can be quantified through attitudinal measurement (Parasuraman, Zeithaml, Berry, 1988). The five classification of elements that comprise the foundation…… [Read More]

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Emotional Labor in the Hospitality Industry Customer

Emotional Labor in the Hospitality Industry

Customer service, regardless of venue, albeit clinical, retail, collections, telemarketing, or hospitality, is one on the most difficult employment areas within which to be employed. Servicing people requires the service agent to be respectful, courteous, ethical, and have the ability to resolve problems, enquiries and/or complaints as quickly and expeditiously as possible at all times. Customer service representatives in all fields must be extremely cooperative in the face of adversity, competition, resistance, and sometimes degradation. Those who choose to be employed in a customer service related field are confronted on a daily basis with a myriad of diverse personalities, customs, ethnic profiles, and cultural differences. Service personnel are, therefore, the vanguards and frontline doughboys of the service world battle. Because of the continuous and mounting pressure put on service personnel it is no wonder that employment turnover and burnout is constantly high with attitudes amongst employees oftentimes running amuck. The required skill of emotion labor is generally not recognizable by customer or employer, as both entities have removed themselves from the frontlines of customer service. The remainder of this paper will focus, therefore, on a critical analysis of the emotional labor skill as a…… [Read More]

Hotel and Hospitality Industry Catering

Furthermore, Lebanon enjoyed a considerable increase (+26%) on the already positive trend experienced in 2003, despite a politically rocky patch following the assassination of former prime minister Rafiq Hariri. Minister of tourism, Joseph Sarkis, described the new Beirut government's commitment to "enhancing the promotion of tourism in different sectors and encouraging investments in the country, in order to make Lebanon a first-class tourism destination in the Middle East" (quoted in Wells, 2006 at p. 48).

Even Jordan experienced healthy growth in tourism, and managed to overcome its losses from 2003; an enthusiastic managing director of Jordan's Tourism Board declared at the World Travel Market (WTM), Mazen Homoud, reported that, "As with all the countries that have seen terrorist attacks, the resilience and the professionalism of the (tourism) industry is already shining through and Jordan is back on track" (quoted in Wells, 2006 at p. 48). The proof is in the tourism pudding, so to speak, and the managing director was right with inbound arrivals to Jordan increasing by a whopping 21% to 2.8 million in 2004 and by 9% for the period January-June 2005; it should be noted, though, that not all these visitors were regular tourists. According to Wells,…… [Read More]

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Accreditation and Certification Schemes in Hospitality Industry

Accreditation/Certification Schemes in Hospitality Industry

Accreditation and certification schemes exist to recognize best practices in any industry. In the hospitality industry some compulsory standards are established through variety of means including accreditation, legislation and industry membership requirements that are meant to recognize good practices in various areas including "health and safety, competence standards, occupational safety, land use planning, licensing of businesses and consumer protection." (Font and Harris, 2004)

Some voluntary standards also exist which come in the form of training manuals which help companies in the hospitality industry improve performance in different areas to meet membership requirements. For example Pearl Continental Hotel in Pakistan is a small five star hotel in the country. It has been a member of the Leading small five star hotels in the world for many years now. This kind of recognition however is not easily achieved. The hotel had to meet strict requirements and to improve operations to meet the membership criteria.

The establishment of voluntary standards can be considered a part of the certification process because these standards are recommended by a certification body and this process is called conformity assessment. These standards are highly relevant to the tourism and hospitality industry and the…… [Read More]

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Employee Retention the Hospitality Industry

The answers offered by the high profit seekers as stakeholders is to take advantage of the immigrant, by demanding high work hours, and even in some cases taking advantage of the individual's low level of knowledge about the rights and responsibilities of the employee and the employer, denying overtime pay, when earned, unauthorized deductions from pay, even things as simple as demanding less "ethnic" hairstyles from employees to the point of termination for violation and other issues that frequently go unchallenged by people who already feel their job is in jeopardy by the very nature of their cultural heritage. (Piatt, 1993, p. ix) (Levin-Waldman, 2000, p. 43)

Changes in the ethnic mix of the labour force are occurring. In the U.S. most growth in the non-white workforce will come from Asians and Hispanics who together will comprise 20 per cent in 2020, while the black population will only account for 11 per cent (Woods, 1999). These groups are generally clustered in lower-level occupations in the HI. Sixty per cent of line-level personnel in U.S. restaurants are from an ethnic minority, where diversity needs to be acknowledged through cross-cultural training (Lee and Chon, 2000). Conversely there were only 35 black general…… [Read More]

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Personal Reflection on the Hospitality Industry and Future Career Plans

Hospitality Industry

The economy is made of three major sectors with varying economic activities i.e. agricultural, manufacturing, and service industries. The service industry differs from agricultural and manufacturing sector given that it's a tertiary segment that offers intangible products, which contributes to its consideration as a soft part of the economy. As the name suggests, the service industry basically deals with activities relating to production of services (intangible goods) instead of end products (tangible goods). Services are not only provided to customers but also offered to other businesses depending on the nature of their operations and business needs. Given the broad nature of service, this industry consists of numerous segments including entertainment, hospitality or tourism, public health, education, financial services, information technology, consulting, mass media, waste disposal, professional services, and retail sales. These different segments are some of the major examples of service sector industries, which is very wide because of variations in business and consumer needs.

The segment that I wouldn't consider in the service industry is financial services sector, which includes banking, investment management, and insurance. The financial services segment entails provision of economic services by the finance industry or businesses whose main task is to manage money…… [Read More]

What Is the New Consumer Trends in Hospitality Industry

Consumer Trends in the Hospitality and Tourism Industry:

Effects on Hospitality and Tourism

The purpose of this work is to identify present consumer trends and to examine the facts and upon gaining understanding, explain the effects that consumer have upon trends in the hospitality and tourism business.

According to a Marketing Insight report of October 3, 2003, research that had been recently released stated that one in five Americans would be using the Internet for their personal and business booking and reservations. The recent report states that:

The online travel business is already the leading online revenue producer, but news of Cendant's pending acquisition of Orbitz, announced earlier in the month, has injected new vitality into the market, according to the latest eMarketer analysis. The Online Travel: Marketing and Selling report, released today, discusses strategies that are working in the space and offers insight for agencies looking to attract consumers who increasingly want a personalized experience. eMarketer is predicting that leisure and unmanaged travel bookings in the U.S. will total nearly $50 billion in 2004.

News Article #1: dBusinessNews

"Starwood Hotels & Resort Select HP for $100 Million Services and Technology Contract"

An online news article at dBusinessNews dated October…… [Read More]

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Tourism and Hospitality Industry in the Middle East

Arab Spring Reshapes the Tourism and Hospitality Industry in the Middle East

Research Structure

Arab Spring

Importance of Tourism in the Effected Regions

Negative Impacts of Arab Spring on the Tourism Sector of the Middle Eastern Region

Selection of Keywords

Egypt

Tunisia

Syria

Yemen

Recommendations for Further Research

The Arab Spring Reshapes the Tourism and Hospitality Industry in the Middle East

The Arab Springs can be defined as a series of revolutions along the Middle Eastern countries, for example Tunisia and Egypt. On the 17th of December, in the year 2010, a vegetable vendor set himself on fire. The name of this vendor was Mohamed Bouazizi. This event occurred in a Tunisian town of Sidi Bouzid. As a result of this act great political upheaval was raised in the North Africa and the Middle East known. This political upheaval was known as "Arab Spring." (Youssef and Lafferty et al., 2013, pp. 960-962)

A number of demands were voiced by both, the protesters as well as the rebels. These demands had a similar impact across the entire region. The demands and protests asked for an increase in inclusion in the political life as well as economic life, betterment of governance and…… [Read More]

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Technology in the Hospitality Industry

The industry responded by moving services to where the roads moved, when it was possible during the interstate movement, as well as by implementing ergonomic changes to meet forever fickle consumer demands. (Goode, 2000, p. 10) Now, they have become innovators in SST on the internet, as they offer purchase and confirmation technologies at the click of a button to consumers that wish to do their own booking. Traditionally, bars, nightclubs, lounges, and taverns are the most longstanding entities of the service industry, and they have adapted and been innovators as well, providing SST that is both internal to the consumer experience and a convenience for the consumer, such as ATMs and high speed wireless internet, a location of SST that has grown foundationally as more and more people have become comfortable with internet and SST transactions on it. (Davis, Bagozzi & Warshaw, 1989, pp. 982-1001) Each entity, has changed with the demands of cultural change and even laws, especially in the case of prohibition in the U.S. To stay afloat businesses that served alcohol had to reinvent themselves to meet the demands of the new laws, to do so they created a market for other beverages and even helped…… [Read More]

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Hospitality Industry Hospitality Is About Helping People

Hospitality Industry

Hospitality is about helping people. Excellent service by employees can be one of the most important components of customer satisfaction, but contributions of employees can go even further. Employees who are visionary, creative and strategic thinkers can translate their interactions with customers into innovative choices that meet customer needs. Today, as the hospitality industry expands, challenge of meeting and exceeding customer expectations will only continue to grow.

Good restaurants, spas, and entertainment centers within a hotel play a crucial role in providing customers with the opportunity to fully enjoy their vacation. A successful hotel or resort must provide a wide range of exceptional services that allow the customer to rest and relax, and where their lodging, dining, and recreational expectations are met or exceeded during their stay.

Excellent service is a key component of helping people in the hospitality industry. A seemingly simple factor like the politeness of employees is one of the most important ways that a hotel or restaurant can meet customer needs. Politeness tells the customer that they are respected and valued, and goes a long way towards building a positive relationship. Patience and tact are also important components of successful customer serve, as is…… [Read More]

Hospitality Going Green Hospitality Industry

For this reason Torres suggests that using LEED information is a good way to mitigate mistakes that can come at a cost. It is also clear that mistakes such as this are much more limited in possibility as systems and products expand daily to meet the growing demand for "greener" options that are also safe and healthy.

Conclusion

The hospitality industry is clearly an area where "going green" can make a big impact. The industry has been historically wasteful in the past, in an attempt to provide quality for guests over quality and sustainable environmental practices. Though "going green" can be costly in its inception it will likely, if done correctly, pay the business back tenfold in savings and if marketed correctly bring people in at greater numbers than businesses that do not market and practice sustainably.

References

"Build Green: Orchard Garden Hotel," ND, Retrieved May 2, 2009 http://www.coolcalifornia.org/case-study/orchard-garden-hotel-san-francisco

Masses of Glass Wasted; Bars Bid to Recycle 18, 300 Tonnes of Bottles. (2007, July 28). The Journal (Newcastle, England), p. 27.

Motavalli, J. (2002, July/August). Green Hotels: Beyond Good Hospitality. E, 13, 31.

"Orchard Garden Hotel," 2009, Retrieved May 2, 2009 http://www.sanfrancisco.com/orchard-garden-hotel/

Schnell, S.M. (2007). Food with a Farmer's Face:…… [Read More]

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Is There a Relationship Between Workplace Learning and Managers Performance in the Hospitality Industry

WORKPLACE LEARNING AND MANAGER'S PERFORMANCE IN THE HOSPITALITY INDUSTRY

Relationship between Workplace Learning and Managers' Performance in the Hospitality Industry

Relationship between Workplace Learning and Managers' Performance in the Hospitality Industry

Manager's Role as a Leader

Workplace Learning

Why is Workplace Learning Important

The 'ideal' Workplace Learning Situation

Methods of Workplace Learning

Hospitality Industry Supports and Values Training and Learning

Management Skills in Workplace Learning

Manager's Role in the Hospitality Industry

Optimize Communication between Managers and Employees

Effective Managers in Hospitality Industry

Relationship between Workplace Learning and Managers' Performance in the Hospitality Industry

Hospitality Manager

Impact of Managers' Performance

Why Should Managers be Involved in Workplace Learning in Hospitality Industry?

Skills Learnt in Workplace Learning in Hospitality Industry 13

Conclusion 13

References 15

Abstract

There is a direct relationship between workplace learning and manger's performance in a hospitality industry. This paper deciphers the roles and responsibilities of the manager in this industry and why his performance has a significant impact on the workplace learning. This paper also describes why hospitality industry is dependent on its manager to such a great extent.

Introduction

Hospitality industry includes various forms of service industries like restaurants, event management, theme parks, lodging and many aspects…… [Read More]

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Analysis of Aspects in the Hospitality Industry

Business Management

In the present day, casino resorts are amidst the most perceptible hospitality business operations across the world. The casino industry has had an astonishing and remarkable growth over the years. In particular, the casino industry is by far one of the most considerable developments in the hospitality industry, in the course of the past thirty years or so. Its coming together with the lodging and hospitality industries has been significant and astounding. It can easily be pointed out that the biggest hotels across the globe are casino resorts, which are located in the Strip of Las Vegas (Walker, 2013).

Some of the aspects that sets apart the casino industry from other hospitality entities, and gives it a competitive advantage is that aside from the casino itself, the industry offers a full spread of entertainment, lodging, food and beverage, and also retail services. Different from other hospitality entities, the casino industry is largely known for its volatility. The managerial team of a casino has to be appreciative of the nature of volatility of the business (Walker and Walker, 2013). It is imperative to note that simply because the casino department reports a net loss for a certain shift, it…… [Read More]

Enhancing Quality and Service Delivery in the Hospitality Industry

Service Quality Improvement

The service industry is tremendously growing every day. The investment in local and worldwide service industry has also increased in the recent past. This is evidenced by the increase in construction of new and enhanced hotels that have influenced the trend for service quality improvement. Recognizing the increase in competitors within the industry, hotel supervisors are focusing on service quality improvement, to acquire a competitive advantage. In this intense and aggressive industry, it is essential for local and worldwide hotels are aware of excellent values and tools for enhancing service quality

The competition in the global industry among hotels is very powerful. Any hotel cannot survive in this aggressive environment until it satisfies its clients with high top quality service. The quality of service is in tune with client expectations and any hotel can win by fulfilling those needs of clients. When new and enhanced quality services are developed for clients, then it is crucial to meet the expectation of clients of different groups in this competitive advantage. Many organizations are seeking service quality and improvement systems for competitive advantages. Every company works only for the client's demand and added value to provide enjoyable service for its…… [Read More]

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Cultural Impact on Hospitality Industry

Tourism Management

The impact of technology and the increase of international travel and exploration, the global environment has provided a landscape that depends on the knowledge of other culture. The differences among the human race are everywhere and the denotation of such individualities create challenges for those wishing to attain a successful career based in international exposure.

The purpose of this essay is to explore various themes and ideas that relate to cross-cultural management theory applied in a practical and pragmatic manner. This essay aims to answer the following question:

Which international skills, knowledge, behaviours and experiences will be advantageous in the development of my future career?

My future career selection is not quite clear at this time but I have narrowed it down to becoming involved in hotel management in Central America. This essay will first examine the basics of culture to help give a theoretical background to my proposed set of characteristics that involve the successful execution of my career. The essay will then describe and highlight how to practically apply those skills etc. To the situation at hand to eventually produce an argument that suggests that a firm understanding in the ideas and theories related to cross…… [Read More]

Hospitality CRM Systems Customer Relationship

Effects of CRM on the Hospitality Industry

At a very strategic level, CRM has made the hospitality industry much more attuned to the preferences, wants and needs of guests. It has also created a more responsive industry by capturing the needs of customers more efficiently and economically than was ever possible before. Specific areas that have changed the most include more of a focus on making multichannel strategies, from websites to Facebook, Twitter and other social networks, more responsive to the needs of the guest to provide feedback (Lim, Saldana, Saldana, Zegarra, 2011). There are also more effective analytics being used than ever before, creating greater insights into guest's patterns of purchasing not only accommodations but amenities as well (Phillips, Louvieris, 2005). CRM's effect on the hospitality industry is very significant, bringing a strong customer orientation to the industry and also giving hoteliers and service providers much greater insights into how they can position their brands, locations and specific services. It has revolutionized the sales, marketing and services of this industry as a result.

Ethical Implications of CRM in the Hospitality Industry

In any technology initiative that includes the capturing and use of customer data, there are ethical decisions that…… [Read More]

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Hospitality Trends and Problems in

There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available for translating and the guest has to wait until someone is available this leads to the guests getting impatient and hence it was discourage the guest from visiting the resort some other time. This is an eventual decline in international guests since there is no efficiency in handling them. The communication barrier between the staff and guests is something very bad and if not taken care of well can lead to serious negative implication to both the image of which will trickle down to the visitors of the resort.

The root cause of the problem is in the staff that is hired by the hotel management. This is in terms of their lack of training. The staff does not have any exposure or knowledge of some of the foreign languages that…… [Read More]

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Hospitality Management Defining and Observing Hospitality Management

Hospitality Management

Defining and Observing Hospitality Management

Defining Hospitality Management

The hospitality industry incorporates a broad range of different types of business, all of which have a common characteristics; providing some type of service which has a focus on the services where the provision of hospitality is a central element of the that service, and is a sub-category within the service sector. The industry includes hotels and lodgings, cruise ship companies, restaurants, theme parks and the other fields which may be incorporated in the tourism industry. The Oxford English Dictionary (2013) defines manangment as "the process of dealing with or controlling things or people." Mintzberg (et al., 2011), states that management has four functions; planning, organizing, leading and controlling. Bringing these together, hospitality management refers to the role undertaken by mangers in the hospitability industry; it also refers to the study of the hospitality industry, incorporating all theories, tasks and processes associated with planning, organizing, leading and controlling in that industry (MBA Brief, 2013).

This means hospitality management may include many of the traditional classification of management, including customer services management, human resource management, operations management etc. (Mullins and Dossor, 2013). Within the hospitality industry leader managed in order to…… [Read More]

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Hospitality Consumer Wants the Consumers

Pubs on account of operating costs, food prices, and the increase in minimum wages have therefore changed to the tenanted model. Some regulations have also curbed customer choice like ban on smoking in public places, and other interventions on customer freedom have resulted in the closure of two thousand pubs. Changing customer habits have resulted in the decline of the UK restaurant by three percent as a result of poor consumer spending. (Deoitte, 2011)

In England these different entities are representative of the fact that consumers have grown in variety and as well have begun to explore all that the hospitality industry has to offer. Apart from the changes in the eating habits of the natives, the demands from the tourists, and the peculiar tourist out for gastronomic experience has given birth to a new industry -- Gastronomic tour. There are many types of consumers of hospitality including the current concept of 'food tourism'. Today food and gastronomy are important to the consumer and therefore the emerging trend is to provide good and well prepared food as part of their overall experience and a part of hospitality. Thus business now use the interest in food as a means of getting…… [Read More]

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Hospitality Case Study the Most

The moment of truth was when the front desk people realized that the problem we reported was not just a minor complaint or just an example of customers being too picky or demanding. It was fairly clear that the hotel personnel immediately empathized with our situation and that they felt obligated to rectify the problem for us. The wrong response would have been to tell us that we should just try to live with the noise for one night until another room like the one we booked became available or to turn off the air conditioner when we wanted to go to sleep and then turn it back on in the morning. In addition to being insulting (because nobody needs to be told that they can do either of those two things), that type of response would have conflicted with any demonstration of reliability, assurance, or responsiveness.

There were both tangible and intangible elements to this issue: the obvious tangible element was the discomfort of having to (either) sleep without air conditioning or try to sleep with the horrible noise; the intangible element was the impression given by the hotel staff about how seriously they took our complaint. The hotel…… [Read More]

Hospitality Management Aspects of External Customers on

Hospitality Management. Aspects of external customers on the night club business.

The nightclub industry is a highly competitive and consumer driven market that focuses on client centric services such as top shelf alcohol and VIP lounge private entertainment. Consumers of the night club vary as much as the type of night club venue varies. Some night clubs offer a VIP lounge while others do not. In fact, the majority of night clubs actually are dance clubs but are within the night club category as they attract the same clientele.

Men and women frequent night clubs and according to Moss, Parfitt, & Skinner (2009), expect perhaps different amenities or experiences that are gender specific. "It (research) suggests that an understanding of the gendered nature of place and the differing preferences of men and women can assist businesses in shaping their product and services around the needs of their customers. In Phase 1 of the research, purposive sampling examined men and women's attitudes to the servicescape and offerings by mainstream nightclubs and bars. The results highlight differences as well as similarities, in terms of the importance to men and women of various elements of the servicescape and service offering." (Moss, Parfitt, Skinner,…… [Read More]

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Career Opportunities Within the Hospitality

The academic requirement for a person to become a hotel manager is a mixture of three to six months training and/or experience in the field (Zupek, 2007).

However, academic qualifications are not the only requirements for hotel clerks since there are personality traits and characteristics that the individual should possess. Some of the major characteristics for the individual include the ability to provide instant and excellent customer service, computer literacy skills, and mathematical capabilities.

Concierge:

The job responsibilities and duties of concierge is to assist guests arriving at a hotel with almost everything including making restaurant reservations, obtaining tickets for special events, travel arrangements, and tours to various places. Therefore, it can be concluded that the main role of concierges is to arrange for basic personal and special services for guests. In order for an individual to work as a concierge, he/she needs a short-term on-the-job training. This is coupled by some necessary traits or characteristics including the need for a concierge to be pleasant, calm, friendly, discreet, and responsive. This individual is also required to have a deep and sincere desire to help the hotel guests through the provision of excellent customer service.

Outline of Career Paths:

The hotel…… [Read More]

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Influx of Money Impact Hospitality Sector in

Influx of Money Impact Hospitality Sector in Brazil

how influx of money impact brazil'S HOSPITALITY SECTOR

How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector

How Money Influx from World Cup 2014 Impact Brazil's Hospitality Sector

Action plan

The literature review seeks to scrutinize and evaluate the probable effects of the influx of money from 2014 World Cup in Brazil in relation to growth and development of the country's hospitality industry (Jones 2012). Since the major declaration (October 2007) by FIFA that Brazil shall be hosting the biggest world event, the hospitality sector has embarked on building new hotels, bistros, and lodges. The sector has also stepped up efforts to renovate existing facilities ahead of the tournament slated for June 2014. Although preparations are still underway, an influx of visitors and money is inevitable with considerable accommodation bookings reported across the country (Jones 2012).

Influx of Money is vital to Hospitality Sector's Infrastructural Expansion

When the world football governing body (FIFA) awarded Brazil the right to host 2014 World Cup back in October 2007, most economic analysts saw it as a perfect opportunity to show the world some of the tremendous economic and social advances the country has…… [Read More]

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Feminine Drives Hospitality Discuss

Feminine Drives the Hospitality Industry

What is the feminine? What is the current hospitality industry in relation to the feminine?

Care for me. Nurture me. All of these relate to an individual's ideal concepts of being mothered and mothering. Although sexual relations have changed considerably in recent years, when asked 'what are the favorite comfort foods of your childhood,' most individuals respond with the special foods their mothers prepared for them. Even individuals with absent, harried, or culinary incompetent mothers have the culturally idealized image of the female giver of sustenance and nurturing within their collective, if not their personal memory.

After a hard day at work, with mum far away, what does the average individual turn to in his or her own life for sustenance but the hospitality industry. It could be a place for drinks and friends, a place to get favorite comfort foods, or simply a place where he or she knows the food will be prepared in a standardized fashion, without surprises -- yet accompanied with at least he illusion of enough individual care to his or her own needs that the food and the dining experience does not seem generic. Families with children also depend…… [Read More]

What Does the Modern Hospitality Consumer Want Discuss

Hospitality Consumer

What Does the Modern Hospitality Consumer Want?

Technological advances over the past decade have had a big impact on business in the hospitality industry. A more global economy and the increasing prominence of the Internet as a business tool have fueled the trend towards commoditisation in virtually every industry. This had led to a decline in prices in many goods and services, with a similar decline in profit margins. The modern hospitality consumer has rebelled against this trend by increasingly demanding an experience as a fundamental part of the transaction.

In many industries, the rise to prominence of information technology has facilitated this trend toward commodisation. This refers to an increasing similarity in goods provided that are selected by the consumer based on value for money. "Differentiation disappears, margins fall through the floor, and customers buy solely on the basis of price, price, price." (Pine & Gilmore, 1999). Interestingly, in the hospitality industry, this same technology is used to increase the differentiation for the consumer.

The exponential increase in information available to a hospitality goods or service provider allows the product to be tailored to the individual. More and more, modern hospitality consumers are demanding this individual attention,…… [Read More]

Relationship Between Design and Modern Hospitality Consumption

hospitality consumption.

The relationship between design and modern hospitality

What is the nature of (post) modern design? What is design's relationship to the modern hospitality industry?

Increasingly, the modern hospitality industry is becoming affected by, and more consciously aware of the postmodern stress upon the profound relationship that exists between the purveyor, the consumer, and the overall environment and ambiance created by a particular design of any establishment. In other words, eating out is an experience, not merely the act of consuming prepared food away from home.

Plan the answer and show the plan

The plan for the hospitality industry as a whole must be to integrate the design form and practical function of a restaurant in such a fashion that its design compliments the gustatory needs of the consumer and the owner of the restaurant, yet still conveys an atmosphere complementary with the food in a way that fulfills the consumer's desire for an 'experience' rather than simply a drink or a meal.

For instance, the relatively small space of London dining establishments often requires a fairly close proximity of diners. This is of less problem in a Italian or a French cafe or another kind of outdoor eating…… [Read More]

How and Why Are Issues of Class and Status Reflected in Modern Hospitality Discuss

Status in Hospitality

How Class and Status are Reflected in the Modern Hospitality Industry

Issues of class and status are reflected in the modern hospitality industry as this consumer-driven marketplace seeks to respond more effectively to the demands of a diverse public. Class may be defined as one's "social class [or] socio-economic class -- people having the same social or economic status." (http://www.cogsci.princeton.edu/cgi-bin/webwn?stage=1& word=class). When class is considered together with income, the resulting "socioeconomic status" (SES, or, status) is a powerful demographic indicator that factors into many decisions in the hospitality industry. The hospitality industry is unique in that it combines services with a tangible good, usually a lodging room. Issues of class and status impact on the hospitality industry by requiring the industry to respond to the customer individually, on the level of service delivery as well as product provided.

One way the hospitality industry has responded to a variety of socioeconomic status levels in its consumers is by segmentation. It is impossible to design a product (service or tangible good) in the hospitality industry that will appeal to consumers of all socioeconomic backgrounds. The market is simply too diverse. People in the lower socioeconomic brackets do not demand…… [Read More]

Menu Drives London Hospitality Discuss

menu drives London Hospitality (Discuss)

The Menu Drives London Hospitality!

What is a menu? Simply a list, one might surmise from a basic definition of the word. Simply a written listing of a particular eating establishment's offerings, correct? But the British as a people, it has been alleged by many a foreign observer (and indeed, many a dyspeptic native writer), are an overly verbose and verbal nation, obsessed with the written word and what it 'says' about them as a people and as individuals. Thus, England as a nation may be excused for attaching importance overmuch to the importance of such a listings of offerings and the impression such a listing conveys about an establishment.

People chose a restaurant, and a restaurant establishes its reputation upon the quality of its menu in London. The quality of the food matters less, or even the location, than what the menu says about the establishment and what the menu presumably says about the individual patron's choice of the establishment. Am I funky, hip, ethnic, traditional but with a twist? All of this may be read into one's choice of restaurant, specifically the menu offered by the restaurant of one's choice.

At first this…… [Read More]

Fire in Hospitality and Tourism Industry Fire

Fire in Hospitality and Tourism Industry

Fire

Fire in the tourism industry

Fire according to the Greek tradition is well thought-out to be one of the key elements in the universe besides earth, air and water. Both the elements can be felt and smelt. However, fire is a concrete end product of matter unlike air, water and earth which are forms of matter.

There seems to be varying myths and legends concerning the origin of fire but in essence they all tend to be similar in the sense that there was the aspect of stealing fire from the gods. However, with the attainment of fire, challenges on how to preserve it arose. At onetime it was buried and later preserved in its own ashes; then came the development of fire sticks and finally man started working with metals and came up with a fire cover.

Coals were heaped up in a chimney, ignited by a matchstick or friction for combustion to take place, after which the fire cover was placed over it and the fire therefore remained preserved until morning. It is this technology that was borrowed up to this moment, it is predominantly used during tour camps when the…… [Read More]

Strategic Alliances in the Hospitality

While companies of all types and sizes stand to benefit from strategic alliances, the relevant literature indicates that companies competing in the hospitality industry are particularly well situated to gain a competitive advantage in this way. In this regard, Rahatullah and Raeside report that, "The strategic alliance literature reveals that resources alone can not bring competitive advantage, but complementary resources can contribute to the strategic fit of partners in the alliance (2009, p. 36). In some cases, strategic alliances may be established in the hospitality sector in unexpected ways. For instance, Jayawardena (2002) cites the example of strategic partnerships being formed between institutions of higher education and the hospitality industry to ensure that the coursework being delivered is congruent with the needs of the sector. According to Jayawardena (2002), institutions of higher education should ensure that their curricular offerings remain relevant and tied to the needs of the industry and help prepare their graduates for the type of competitive environment that is in place. In order to remain current and relevant, institutions of higher education must constantly evaluate what the driving forces are in the hospitality sector and formulate curricular offerings that match these needs. In this regard, Jayawardena notes…… [Read More]

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Motivation Systems for Hospitality Organizations A Case

Motivation Systems for Hospitality Organizations: A Case Study of Motel

Generally speaking, the hospitality industry competes on a global basis by providing food and beverages services as well as accommodations for tourists and travelers. For instance, according to Lucas, "The term hospitality industry serves as an overarching label for businesses whose primary purpose is to offer food, beverage and accommodation for sale on a commercial basis" (2003:3). By contrast, hospitality services are associated activities that take place within the hospitality industry which are provided within different segments of the marketplace. Such hospitality activities are primarily involved with providing food and beverage services for a wide range of institutional operations including educational facilities such as colleges and universities, passenger airline carriers, healthcare and long-term care facilities as well as penitentiaries and jails (Lucas 2003). For the purposes of this study, the focus will be on the hospitality industry and hotels in general and on Motel 6 in particular.

1.2

Rationale of the Study. Because the hospitality industry is an integral part of the travel and tourism industry, an economic environment that adversely affects the latter will also have an adverse impact on the former. The ongoing global economic downturn has created…… [Read More]

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Hotel Industry Why the Hotel

Ultimately the profitability of the hospitality industry is directly linked to how effective hospitality leaders and managers are in making this connection of experiences and measured performance over time.

The second major trend in the hospitality industry today is the growing reliance on business analytics software applications to better understand, anticipate and respond to customers' concerns (McKnight, 31). The use of business analytics software including predictive analytics that Harrah's has developed an expertise with example is a case in point (McKnight, 30). The ability to find the most profitable customer segments and tailor specific messaging, service offers, and coupons to them is keeping Harrah's profitable despite the recession that is going on right now. This filed of business analytics and predictive intelligence is one that continues to grow rapidly with the need for analysts, managers, directors and vice presidents to continually manage the large amount of data captured and used for creating strategies. In this area specifically there is the opportunity for anyone entering this industry to make a reputation for themselves based on creativity and intelligence. This is perhaps one of the most promising areas of the entire industry due to its proving to be recession-resilient over the last…… [Read More]

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How Terrorism Affects the International Tourism Industry

Terrorism Affects the International Tourism Industry

There is an undeniable relationship between terrorism and tourism. This is because of the industry power tourist sites are attractive avenues for terrorists to cause unprecedented magnitudes of economic and social disruption. The 21st century economy is dominated by three sectors namely information technology, tourism, and telecommunications. Tourism generates ten percent of international employment with a surplus of 30% in the Caribbean region. World tourism organization estimates that over two hundred million people across the world will be employed in the industry by 2015. The tourism and travel sectors have expanded by 700% in the last two decades (Gabbay & Ghosh, 2013). It is further projected that tourists will spend twice as much in foreign nations on tourism activities. For most developing nations, tourism is the leading source of income in terms of GDP thus a key influence in the economic growth. The issue with most of these developing countries delves in the form of political instability, which might be a potential catalyst to terrorist attacks. This may arise because of diverse political and religious opinions or property ownership.

Terrorist actions on tourist destinations will cause adverse impact on the economy of affected countries.…… [Read More]

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Lodging Industry Sales and Marketing

Higher-end lodges or five-star establishments would focus more on specialty items that can be offered at a higher price for higher quality. Valet services, designer jewelry, personalized service, and specialty rooms are some of the means at the disposal of higher-end marketers.

These segmentation and targeting practices then combine to provide the lodging operation with its marketing position. Depending upon its offering and consumer target, lodging operations position themselves at certain levels within the market. Five-star hotels that generally target high-end, high-budget consumers would for example position themselves as such in the market, whereas lower-end, budget establishments position themselves at a different segment.

According to Feiertag (2010), hotel and lodge marketers often confuse the terms "leads" and "prospects." The author notes that the distinction between these is the key principle in successful prospecting. First, it is therefore important to distinguish between the terms. According to the author then, a marketing lead refers to an entity or person who might result in a sale. Prospects refer tot those who are in a position to do business with a lodging operation should they choose to do so. Prospecting then refers to the identification of potential prospects by means of investigating leads.

According…… [Read More]

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Communication Technology in the Hospitality

In this regard, Higgins (2002) reports that Micros Systems Inc. introduced a custom application specifically for the hospitality industry early on, and despite the lingering effects of the September 11, 2001 terrorist attacks on the market, this company and others such as BDM International Inc. are continuing their efforts to provide hotels, restaurants and other organizations competing in the hospitality industry with the information technology they need to become more competitive (Bear 1999). More recently, companies such as Avendra have started offering integrated software applications that are specifically designed for various segments of the hospitality industry. This company's integrated software application provides purchasing support for food and beverage operations, room operations, engineering/building and construction, administrative, professional and financial services; cleaning solutions and sanitizing systems; grounds and agronomy maintenance; as well as gift shop and spa equipment operation and products (Avendra's purchasing programs 2010).

According to Richer (201), a trend that has experienced substantial growth recently is the ability for online systems to collaborate in a networked fashion to search bed banks and other third party product suppliers to provide customers with real-time availability and booking options. In this regard, Richer notes that, "Virtually every system supplier is offering operators the…… [Read More]

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Research Proposal on Dutch Government Efforts to Support Sustainable Hotel Industry

Jaron Van De Laar

While green issues remain prominent in the hospitality sector, there is an immense amount of confusion amongst practitioners and academics on certain specifics. The focus of this paper will be sustainability practices in the Dutch hotel industry. The key issue addressed is governmental agencies' impact on implementation of green practices and eco-labels in the hospitality industry. Hotel stimulation to encourage engagement in eco-friendly programmes, as well as governmental promotion through setting a great example and concentrating on procuring sustainable services and products is vital. There is immense momentum for global sustainable development in the hospitality sector. There is a concerted effort on description studies in regard to the current situation concerning sustainability within the hospitality sector, and strategies and best practices that will allow hospitality companies to increasingly engage in sustainability (Van Rheede, Blomme & Tromp, 2010). The focus of this paper will be on the governmental efforts towards sustainability practices in the Dutch hotel industry.

Problem statement

Implementing eco-friendly policies and practices can influence hotels positively. In regard to the issue in question, which is sustainability in the hospitality sector, governmental agencies enact and are bound by the responsibilities arising thereby for lawmakers. Hotel stimulation…… [Read More]

Internet and the Lodging Industry

Ethics and security concerns

Despite the fact that the internet is a tool that cannot be outdone by any other when it comes to publicity of any business, there are risks and security threats and breaches that come alongside especially the hotel and accommodation industry.

Various government regulations on the hospitality industry have a dramatic effect on the internet and its usability in the hotel industry. The governments achieve this by introducing new regulations and limitations every other waking day and also highly throttles the exploitation of the internet, some of which work to the good and yet others to the detriment of the industry.

Due to the rampant nature of internet hackers and people out to cause damage to the industry by spying on the hospitality industry players with an aim of causing harm to the clients, there are privacy and security issues that must be observed in order to safeguard both the clients and the players in the trade.

There is also an ever increasing ethical and security concern among the hotel industry players to the internet providers to consider ethical issues and the usage of personal information stored within their networks. There is need increase security of…… [Read More]

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Repurchase Intention in the Hospitality

206)

It was likely no accident that Vancouver was chosen as the site of the Globe '90 Conference. The enunciation of such bold guiding principles should of necessity take place in the heart of a region well-known for its environmental treasures. British Columbia's offerings accord with statements of previous tourism conferences in other places. The 1989 conference at The Hague could have had Vancouver Area Tourism in mind when it proclaimed that an, "unspoilt natural, cultural and human environment [was] a fundamental condition for the development of tourism." (Laws, Faulkner & Moscardo, 1998, p. 206)

In British Columbia, eco-tourism is seen as away of bringing together competing interests, not only human and natural, but also human vs. human. Of interest to many visitors to the Vancouver Area are the many Aboriginal communities to be found amid the natural landscape. Tourists, who are attracted by the idea of visiting Native villages, watching Native performances, and viewing and purchasing Native handicrafts and works of art, hopefully contribute to the resolution of an old problem in Canada - finding a way to accommodate the Native Heritage in modern-day Canadian society. In an article in the Journal of the Community Development Society, Edward Jackson…… [Read More]

Resort Industry Has Been Facing

It is a challenging task to harmonize the operations of the resort and the branches among different cultures till one achieves a smooth operation. It will involve first understand the varying cultures and train the employees to understand the culture of the various people and keep training them each time a new employee joins the group.

Technology; with the ever changing technological world, there is need for every business sector to keep in step with the changes otherwise it be left out and behind. The technology should therefore be adjusted with the business objective in mind. The old and outdated infrastructure must be updated in any resort that wants to remain relevant in the market today. This technological update goes all the way to the training of the employees and the application of the same in general management. This intersects with the security system of every resort. The issue of security comes up due to the fact that terrorism has been on the rise and each person walking through the doors of any hospitality facility will be critical of the security levels and the technology used to ensure the security of the guests who are in the building. Such adjustments…… [Read More]

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