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Hospitality Industry
Hospitality is about helping people. Excellent service by employees can be one of the most important components of customer satisfaction, but contributions of employees can go even further. Employees who are visionary, creative and strategic thinkers can translate their interactions with customers into innovative choices that meet customer needs. Today, as the hospitality industry expands, challenge of meeting and exceeding customer expectations will only continue to grow.
Good restaurants, spas, and entertainment centers within a hotel play a crucial role in providing customers with the opportunity to fully enjoy their vacation. A successful hotel or resort must provide a wide range of exceptional services that allow the customer to rest and relax, and where their lodging, dining, and recreational expectations are met or exceeded during their stay.
Excellent service is a key component of helping people in the hospitality...
A seemingly simple factor like the politeness of employees is one of the most important ways that a hotel or restaurant can meet customer needs. Politeness tells the customer that they are respected and valued, and goes a long way towards building a positive relationship. Patience and tact are also important components of successful customer serve, as is an understanding of how to provide service to customers.
The ability of employees to make a customer happy goes far beyond simple politeness, tact, and patience, however. One of the most important factors in customer satisfaction is the willingness of employees to please their customers. Simple acts like ensuring that a customer's baggage is delivered promptly to their hotel room, and that check-in runs smoothly can help make a customer's stay in a hotel enjoyable and fulfilling. To deliver this kind of service, employees often have to be willing to go beyond the call of duty, and think…
There are some cases where there can be a guest service agent who might be handling japans guests but may not understand what the guest exactly needs and hence will need to ask for help and may lead to a long period of waiting. This leads to decrease in the efficiency of the services the resort offers since there can be a time when there is no one available
For this reason Torres suggests that using LEED information is a good way to mitigate mistakes that can come at a cost. It is also clear that mistakes such as this are much more limited in possibility as systems and products expand daily to meet the growing demand for "greener" options that are also safe and healthy. Conclusion The hospitality industry is clearly an area where "going green" can make a
" (2000) The work of George Hermanson entitled: "Paradise and Hospitality" states that hospitality "...was crucial in the world of the Bible. In a desert environment - hot days, cold nights, where food and water are scarce, hospitality literally meant the difference between life and death. Even today among the Bedouin, offering hospitality to travelers is a requirement of tribal life. Our texts this morning illustrate the place and importance of
The answers offered by the high profit seekers as stakeholders is to take advantage of the immigrant, by demanding high work hours, and even in some cases taking advantage of the individual's low level of knowledge about the rights and responsibilities of the employee and the employer, denying overtime pay, when earned, unauthorized deductions from pay, even things as simple as demanding less "ethnic" hairstyles from employees to the
Hospitality Industry: The Lodging Segment The Lodging Segment of the Hospitality Industry The lodging segment of the hospitality industry covers organizations that provide bed and rest services for people at night. They could be anything from a fancy hotel to a youth hostel, a campground or a highway side motel. A typical lodging organization has four primary departments: the rooms department, food and beverage, the sales and marketing department, and the human
Indeed, neither weather nor economy concerns appear to have deterred travelers to the event, a trend that is apparent for festivals across the world, as mentioned above. The Essence Music Festival runs for three days and includes features such as entertainment activities and seminars at the Convention Center during the day, while the nights are punctuated by concerts. It started in 1995 in celebration of Essence magazine's 25th anniversary. In