Market Research at Kudler Foods Market Research
The catalyst of any successful business is the ability to quickly translate customer data in its many forms into a competitive advantage (Perreault, Cannon, & McCarthy, 2008). For Kudler Fine Foods, they have many…
Market Research Plan for Health Services Customer Retention
The paper provides two documents within: a mini-guide on market research implementation and proposed strategy for customer retention, through a customer satisfaction survey. The mini-guide on the market research process provides a simple and brief description of each stage of the research process. Explanations are customized to make it more understandable for the client, Mercy Health System. Key sections include objective formulation, research design and methodology, data analysis, and report writing and presentation. The second part of the document provides a discussion of the proposed customer satisfaction survey. Action standards for the research results will be based on the overall performance score of American hospitals for 2012, based on the American Customer Satisfaction Index (ACSI) on health service (patient satisfaction).