Process
Essays

The transformation of First American Corporation (FAC) from a $60M loss in 1990 to $211M in 1998 can be attributed to the greater levels of effort and high priority placed on putting the customer and their needs at the center of the business. The many investments in Customer Relationship Management (CRM) systems, analytics platforms, integration of marketing, sales and financial reporting systems which combined to form the VISION data warehouse are pivotal to the ongoing efforts at attaining profitability and performance. As FAC has been able to achieve significant results using the Tailored Client Solutions (TCS) strategy, the most critical success factors of this framework can all be attributed to how they unified customer experiences across all segments First American serves. The initial results have been impressive, yet there is much more work that needs to be done in order to gain even greater profitability and customer loyalty. The intent of this assessment is to illustrate how FAC can continually gain greater market share while increasing customer loyalty and profitability in the process. The formidable investment in analytics, BI and CRM systems is paying off, yet there are additional initiatives FAC can take to further grow beyond its current constraints and become a dominant force in the industry. The Tailored Client Solutions (TCS) strategy that includes client information, flexible product lines that can be customized to customers' specific needs, support for distribution management, and consistent service are also proving to be a scalable, highly effective platform for serving the three dominant customers as well. What needs to be included is more of a focus on how to transform these customer experiences into a foundation of ongoing trust. With the series of insights and recommendations gained from this analysis, FAC will be able to become a trusted advisor to its most valuable clients while also using the pervasive analytical platform to better understand their needs, preferences, wants and requirements. It is the intent of this analysis to show FAC how best to accomplish greater customer loyalty, increase customer trust and understand customers to a greater depth and with greater insight than ever before. All of these efforts are unified by deliberately choosing to deliver a perfect customer experience to every customer on every interaction.

The world we live in is constantly changing and forces us to adapt along with it. The society is currently broken in two in regard to a major concern: the environment. Whereas some militate for its protection, others…

Appropriate Context for Action Research in Education

Interviewing my site supervisor was one of the most rewarding and illuminating experiences of my career. Creating the list of questions allowed me to reflect on the truly multi-faceted role of the nurse educator and engaging in the interview allowed me to enjoy some of the most thoughtful answers I had ever heard.

Cancer is a serious health issue which threatens millions of Americans. Women in particular are heavily affected by breast cancer which crosses racial and age borders (American Cancer Society, 2006).

The purpose of the criminal justice system is to maintain public order and ensure that the rights of citizens are protected. There are strict legal regulations that control criminal justice procedures, including the…

Interfaith dialogue and Peace negotiations: Jewish Kabbalah, Islamic Sufism and Jung

This is a five page paper using an excerpt from Yalom (1989), I. D. (1989). "2 - If Rape Were Legal..." In Love's Executioner and Other Tales of Psychotherapy. New York: Basic, 1989. 59-78. The paper addresses . Freudian PsychoDynamic 2. Rogerian Person-Centered 3. Elis' REBT 4. Adlerian Cites specific interactions in the text which illustrate the therapeutic principles of these four systems of psychotherapy. The paper consider the place of interpretation of meaning, the role of the unconscious, defensive processes, style of life, social interest, empathy, positive regard, congruence, disputation of ideas, and the nature of the therapeutic alliance.

A course paper presented to the School for Arts and Sciences and Distance Learning

Global Warming: Neglecting the Complexities