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Quality Improvement Essays (Examples)

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Improvement of Human Resource Management in a
Words: 1085 Length: 4 Pages Document Type: Essay Paper #: 9946421
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Improvement of Human esource Management in a espiratory Care Center

When individuals play as a team they tend to achieve greater clinical and organizational outcomes in a healthcare institution like the respiratory care center. Clinical and financial improvements have been reported in cases where there has been teamwork between the healthcare team. Whenever there is an organizational breakdown, the departments in any organization can conspire to sabotage each other and this hampers the progress of any care giving institution (Hoff 2004).

Overall patient care is achieved whenever there is total cooperation and teamwork between the workers, this is because each worker works with only one sole aim and that is to meet the needs of the patient. In such a case the main goal is to achieve an improved respiratory care. Teamwork exist in two levels in any respiratory care center, the first instance is when there is cooperation between…


Baker, D.P. (2005). "Medical Team Training Programs in Respiratory Care." In Advances in Patient Safety: From Research to Implementation (Vols. 3).

Gagnon, D.1 (1998) National Consultation on Health Services and Policy Issues: Summary Report. Ottawa: American Health Services Research Foundation.

Hoff, T.L. (2004) "Quality provision of respiratory care." Medical Research and Review 98(1): Vol 3.

Improvement in an Organization That Can Benefit
Words: 2116 Length: 6 Pages Document Type: Essay Paper #: 7685281
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Improvement in an Organization That Can Benefit a Customer

An improvement to the organization, which will benefit the customer

The best porter's generic strategy is the distinction strategy; this will help the business to differentiate its service delivery in some way that will help to attract customers. This will overcome the wave of supernumerary services and challenger access. This strategy is the best because it will allow the company to institute changes in line with the desired technological requirements. At this point, differentiation of products and services will increase entrance obstacles in terms of technology and other technical requirements and thus eliminate the threat of new entrants. In other terms, a distinctive product or service will also attract clients and reduce the threat of alternative or substitute service provision (Henderson, 2011).

The selected strategic business approach relates with the business components. This is suitable because it goes in line with…


Abraham, B. (2008). Quality improvement through statistical methods. Boston, MA: Birkha-user.

Anderson, D.R. (2011). An introduction to management science: Quantitative approaches to decision making. Mason, OH: Cengage South-Western.

Baker, H.K., & Powell, G.E. (2005). Understanding Financial Management: A Practical Guide. Oxford: Blackwell Pub.

Helfert, E.A. (2007). Financial analysis: tools and techniques: A guide for managers. Boston [etc.: McGraw-Hill.

Quality and Data Base Management
Words: 436 Length: 1 Pages Document Type: Term Paper Paper #: 28773017
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Quality and Data Base Management

The managers find it worthwhile to employ the quality techniques to for improvement of the business process of the company when their jobs incline much towards problem solving than that of leading and managing. The quality improvement is normally taken to be the prevention of construction defects but it is also applied as a method for resolving business problems. (Quality Improvement of Business Processes) The Database is considered to be a fundamental element of an information system. It backs the construction, updating, retrieval and integration of data. (Data Base Management Systems)

The quality improvement initiatives of a company involve planning, analysis and recommended improvements, and finally the execution of the improvement strategies and their monitoring. The planning phase is involved with demarcation of goals, objectives, scope, organisation, activities, timeline and resources so as to reach at the desired goals. The phase of Analysis and ecommendation…


'CMS Quality Improvement Initiative" (31 December, 2003) Retrieved from Accessed on

18 February, 2005

'Critical Issue: Leading and Managing Change and Improvement" Retrieved from Accessed on 18

February, 2005

Quality Circle Principles of Management Quality Circles
Words: 736 Length: 2 Pages Document Type: Essay Paper #: 3269878
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Quality Circle

Principles of Management: Quality Circles

A quality circle is a small group of employees doing similar or related work who meet regularly to identify, analyze, and solve product-quality and production problems and to improve general operations. The circle is a relatively autonomous unit (ideally about ten workers), usually led by a supervisor or a senior worker and organized as a work unit (Kucera, 2012). The purpose of these groups is to solve problems by focusing on measurable indicators of quality that impact the company's costs, productivity, or other business interests. For instance, quality circles at a manufacturing company might focus on finding ways to minimize product defects, as measured in the amount of product with a particular defect per thousand or million, while, those at an insurance company might seek methods to reduce the frequency of billing errors.

Quality circles are generally associated with Japanese management and manufacturing…


Goetsch, D.L., & Davis, S.B. (2010). Quality Management for Organizational Excellence:

Introduction to Total Quality. Upper Saddle River, NJ: Prentice Hall

Institute for Manufacturing. (NDI). Deming's 14 points. University of Cambridge. Retrieved August 13, 2012, from 

Kucera, D. (2012). Quality circles. Encyclopedia of business, 2nd ed. Reference for Business. Retrieved August13, 2012, from

Quality Joseph Juran the Term
Words: 2518 Length: 8 Pages Document Type: Term Paper Paper #: 8542670
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According to his concepts the quality control can be done without too much emphasis on inspection if the process is smooth and can easily rum by the operations. It is today that we recognize the importance of customer's point-of-view but it was Juran who many years ago gave the idea that the perception of quality lies in the mind of customers rather than the producer. "According to the founders of TQM, the five interventions define the core of total quality management. Knowledge of customer requirements provides a test for considering and evaluating process changes. Supplier partnerships ensure that materials entering the organization are of acceptable quality. Cross-functional teams bring the full spectrum of relevant information and expertise to bear on decisions about system wide problems. Scientific methods and statistical analyses provide teams with trustworthy data to use in their decision making. And process management heuristics can improve the quality of…


Miller, Alex. Strategic Management. 3. Irwin/McGraw Hill, 1998.

Witzel, Morgen. "Quality put into practice - guru guide: Joseph Juran." Quality put into practice - guru guide: Joseph Juran. 19 August 2003. RICS. 20 Oct 2006 (Financial%20Times).html.

Paton, Scott M.. "An interview with Joseph M. Juran." A Century of Quality: An Interview with Quality Legend Joseph M. Juran. 1999. QCI International. 20 Oct 2006 .

Feo, Joe De. "Juran Institute Helps Organization Improve." OUR FOUNDER. Juran Institute. 20 Oct 2006 .

Quality and Safety in Healthcare
Words: 1647 Length: 5 Pages Document Type: Paper #: 10681556
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Quality & Safety

The quality and safety of health care services has been a major issue in the recent past because of the significance of these factors in the improvement of patient outcomes and enhancing the effectiveness of the health care system. Health care professionals and practitioners have increasingly focused on the need to improve the quality and safety of their services given the constant increase in patient population. As a result, various measures have been developed and implemented in attempts to enhance the quality and safety of care services and improvement of practices. These measures include delivery of patient-centered care, safety initiatives, teamwork and collaboration, informatics, quality improvement, and evidence-based practice. There are several ways with which incidents or interactions in each of these components are handled and can be improved based on leadership/management theory content.

Patient Centered Care -- Interaction

A bedside report was not done at bedside…

Works Cited

Evanoff, Bradley, Patricia Potter, Laurie Wolf, Deborah Grayson, Clay Dunagan, and Stuart Boxerman. "Can We Talk? Priorities for Patient Care Differed Among Health Care Providers." Advances in Patient Safety 1 (n.d.): 5-14. AHRQ -- Agency for Healthcare Research and Quality: Advancing Excellence in Health Care. Hhs-logoU.S. Department of Health & Human Services. Web. 20 Apr. 2015. .

"How Fast Is Too Fast For IV Push Medications." ISMP Medication Safety Alert. Institute for Safe Medication Practices, 15 May 2003. Web. 20 Apr. 2015. .

Laws, Dawn, and Shelly Amato. "Incorporating Bedside Reporting into Change-of-Shift Report." Rehabilitation Nursing 35.2 (2010): 70-74. Rehabilitation NURSING. Rehabilitation NURSING, Mar.-Apr. 2010. Web. 20 Apr. 2015. .

Quality and Safety Health and
Words: 1418 Length: 4 Pages Document Type: Term Paper Paper #: 60969782
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Typically, accurate documentation assists in limiting errors. (Stanford Hospital & Clinics, 2012).

Car et al. (2008) point out that integrating of electronic health within a healthcare organization enhances quality and safety of patients. The author argues that electronic health record assists the healthcare provider to readily access comprehensive information in order to minimize the incident of error as well as enhancing patient safety and quality of healthcare delivery. While Stanford Hospital and Clinics has made several efforts to enhance quality healthcare delivery and patient safety within the hospital environment, however, the issue of medical errors is still rampant within the healthcare sector in the United States. Meanwhile, there are several ways the issue of error incidents can affect the healthcare delivery.

Impact of Error incident on Healthcare Delivery

A major effect of error incident within the health sector is the decline in the quality healthcare delivery and the issue could…


Ballard, K.A.(2003). Patient Safety: A Shared Responsibility. ANA Periodicals. 8(3).

Car, J. Black, a. Anandan, C. et al. (2008). A Systematic Overview & Synthesis of the Literature. Report for the NHS Connecting for Heath Evaluation Programme.

Library Index (2012). Challenges Change and Innovation in Health Care Delivery -- Safety.

Institute of Medicine. (2001). Crossing the quality chasm: A new health system for the 21st century-Summary. Washington, DC: National Academy Press, 2-4.

Quality and Safety Over the
Words: 1497 Length: 5 Pages Document Type: Term Paper Paper #: 5787452
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This is important, because it is showing how a lack of: following up and monitoring safety standards can increase the long-term financial problems facing a heath care facility. (Master, 2005, pp. 259 -- 285)

At the same time, there is also the possibility that the lack of focus on safety could expose the hospital to possible law suits. This is because the plaintiffs could use this information to show, how the staff is negligent in the quality care that they are providing to them. Once this occurs, it means that the costs for: medical malpractice insurance and other operating expenses will rise. While, the facility will have the negative publicity from: these lawsuits and there is the possibility of increased amounts of regulation (surrounding internal procedures). This is important, because it is showing how these kinds of issues will have an adverse effect on: the reputation and economic viability of…


Grol, R. (2008). On the Trail of Quality and Safety. British Journal of Medicine, 336, 74 -- 76.

Master, K. (2005). Role Development in Professional Nursing. Sudbury, MA: Jones and Bartlett.

Manser, T. (2009). Team Work and Patient Safety. Acta Anaesthesiologica Scandinavica, 53 (2), 143 -- 151.

Vincent, C. (2008). Is Health Care Getting Safer. British Journal of Medicine, 13, 337 -- 345.

Quality and Data Base Management
Words: 420 Length: 1 Pages Document Type: Term Paper Paper #: 925546
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healthcare organizations fail to implement sound quality improvement initiatives? Identify barriers and constraints to QI (quality improvement)

Improving the overall quality of any organization is a challenge -- yet the challenge often seems much greater, given the institutional barriers and constraints faced by the health care industry. First of all, there is the difficulty of measuring quality of care given the financial constraints imposed by insurance. The Institute for Health Care Improvement has suggested health care organizations be publicly profiled and assigned to varying rated tiers on the basis of their performance on quality. But currently, physicians and hospitals are often compensated solely based on the sheer dollar amount of care they provide, which is usually greater depending on the patient's length of stay. This discourages the use of new treatments and therapies that may send patients home sooner. Even serious medical errors may be financially rewarded if they justify…

Works Cited

NCQA: National Committee on Quality Assurance. (18 Sept 18, 2003) "New Report Finds Health Care System's Quality Gaps Cause 57,000 Deaths Annually." Official Website: Press Releases. Retrieved 25 Feb 2005 

Institute for Health Care Improvement. (2004) Official Website. Retrieved 25 Feb 2005

Quality Cost-Competitiveness Customer Service and First-To-Market Are
Words: 5961 Length: 20 Pages Document Type: Essay Paper #: 80691674
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Quality, cost-competitiveness, customer service and first-to-market are all essential determinants to global commercial success. All sectors of the economic market are obliged to reduce costs and production times while increasing profits and market share. Ambitious organizations are turning to systems management programs such as Six Sigma or Total Quality Management to develop and maintain exceptional standards across the whole of an organization. This includes all aspects of production and manufacturing processes, as well as marketing, sales and distribution, financial considerations, employee motivation and customer service. Finally, product development in the form of a perennial portfolio of projects helps to ensure the viability of a company.

The incorporation of systems management programs has become integral to the renaissance and future of an organization. Often, enterprises will combine qualities from several methodologies such as integration aspects of Six Sigma with Project Management; the very topic of consideration for this essay that examines…


(1) Anbari F.T. (2004) A Systems Approach to Six Sigma Quality, Innovation, and Project Management. Proceedings of the 7th International Conference on Systems Thinking, Innovation, Quality, Entrepreneurship and Environment (STIQE 2004). Maribor, Slovenia.

(2) Anbari F.T. (2003). An Integrated View of the Six Sigma Management Method and Project Management. Proceedings of IPMA 17th World Congress on Project Management. Moscow, Russia.

(3) Anbari F.T. (2002). Six Sigma Method and Its Applications in Project Management. Proceedings of the Project Management Institute Annual Seminars & Symposium, San Antonio, TX.

(4) Kwak Y.H., Anbari F.T. (2004). Benefits, Obstacles, and Future of Six Sigma Approach. Technovation: The International Journal of Technological Innovation, Entrepreneurship and Technology Management, 26 (5-6), pp. 708-715.

Manage Project Quality
Words: 1587 Length: 5 Pages Document Type: Essay Paper #: 55415649
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Quality Improvement Implementation eport

Project Management Processes and Procedures

This involves planning, organizing, and controlling resources to achieve specific business objectives and goals. The project manager is accountable for accomplishing the project's objectives, building the project requirements, as well as managing project constraints (Ireland, 2006). The project management process encompasses several aspects; five process groups and a control system. These processes include initiation, planning, execution, monitoring and finally closing.

The international standards promote the adoption of a process approach when developing, implementing, and improving the effectiveness of a quality management system to enhance customer satisfaction by meeting customer requirements. For an organization t function effectively, it has to identify and manage numerous linked activities (Lock, 2007). An activity using resources and managed in order to enable the transformation of inputs into outputs can be considered as a process. Often the output from one process directly forms the input of the…


Ireland, L.R. (2006). Project Management. McGraw-Hill Professional.

Kerzner, H. (2003). Project Management: A Systems Approach to Planning, Scheduling, and Controlling, 8th Ed. New York: Wiley.

Lock, D. (2007). Project Management, 9th Ed. Gower Publishing Limited.

Marsh, E.R. (1975). The Harmonogram of Karol Adamiecki. The Academy of Management Journal, Vol. 18 No. 2, 358.

bedside'shift reports and quality
Words: 1006 Length: 3 Pages Document Type: Essay Paper #: 85759171
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Quality Improvement

There are several key quality improvement activities in which my hospital participates. The first is the use of bedside shift reports. One of the reasons this improves quality is that it means that the nurse coming into a shift receives this report from the previous shift, and learns about the different things that happened. So there is more information that is being transferred between nurses, and that allows them to make better decisions, more accurate decisions and overall decisions that are better for the patient. This enhanced knowledge transfer has proven to be effective in a number of different studies.

Additionally, administrators measure outcomes, and relate those to the actions that people take. What this means is when a procedure has changed, the outcomes are measured and then evaluated against the past performance. If the new technique delivers better results, they keep it and if the new technique…


Gregory, S., Tan, D., Tirico, M. & Gamm, L. (2015) Bedside shift reports: A systematic literature review. Retrieved November 9, 2016 from 

Mardis, T., Mardis, M., Davis, J., Justice, E., Holdinsky, S., Donnelly, J., Ragozine, H. & Riesenberg, L. (2016) Bedside shift-to-shift handoffs: A systematic review of the literature. Journal of Nursing Care Quality. Vol. 31 (1) 54-60.

Management and Control of Quality
Words: 1658 Length: 6 Pages Document Type: Term Paper Paper #: 3024961
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Quality Control

Balanced Scorecard

The balanced scorecard was developed by Robert Kaplan and David Norton and serves as a useful tool for designing strategies along different types of important objectives in any organization. Other business models were deemed too narrow and they wanted something more comprehensive to translate vision and strategy into objectives and measures across four balanced perspectives: the financial perspective, customer perspective, internal process perspective, and the learning and growth perspective. Each perspective is important to look at individually, however when the four approaches are "balanced" then the organization is in the best position to create value for all stakeholders.

According to its founders, Robert Kaplan and David Norton, it consists of four major performance measures- Financial, Customer, Internal Business Processes, Learning and Growth (Kaplan & Norton, 2007). The financial measure gives an idea of the past performance of a company, whereas measures like customer satisfaction and learning…

Works Cited

GE. (N.d.). What is Six Sigma? Retrieved from GE: 

Kaplan, R., & Norton, D. (2007, June). Using the Balanced Scorecard as a Strategic Management System. Retrieved from Harvard Business Review: 

Six Sigma Quality. (N.d.). What is Lean Six Sigma? Retrieved from Six Sigma Quality: 

University Alliance. (N.d.). Six Sigma vs. Lean Six Sigma. Retrieved from Villanova University:

Quality Indicators Related to Geriatric Services in a Hospital
Words: 853 Length: 3 Pages Document Type: Essay Paper #: 40383979
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Quality Indicator

Healthcare Quality Indicators

ith the adoption of the Affordable Care Act, also now commonly referred to as Obamacare, the array of quality indicators used to assess healthcare facility performance has expanded. The addition of a number of quality indicators with direct connections to penalties and other punitive measures has created a great deal of pressure for hospitals and other healthcare facilities. Many of these quality indicators are designed to heighten accountability among hospitals and other acute healthcare treatment cites or systems. Among them, penalties for preventable readmissions has become an exceptionally prominent indicator of performance quality.

Quality Indicator:

According to Brink (2013), the quality indicator of readmission rates has become an important issue for healthcare leaders and hospital administrators. Brink reports that roughly 12% of all Medicare patients will be readmitted to the hospital within the first 30 days of discharge for recurrent conditions that could be prevented…

Works Cited:

Brink, S. (2013). Hospitals Seek to Avoid Penalties by Minimizing Readmissions. U.S. News and World Report.

Johnson, M. (2013). For Hospitals, Obamacare Rollout Makes Readmission Penalties a Top-of-Mind Priority. NJ Biz.

Rau, J. (2013). Medicare Revises Readmissions Penalties -- Again. Kaiser Health News.

Quality Management Analysis and Recommendations for Rubicon
Words: 1189 Length: 4 Pages Document Type: Essay Paper #: 9118731
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Quality Management Analysis and ecommendations for ubicon Group -- a Travelcom Company

It is common for quality management symptoms and problems to appear when two or more organizations are integrated together, as is the case of the business units within the ubicon Group. It is imperative however in assessing support services using quality management frameworks and techniques to not focus too closely on the symptoms and not see the greater strategic challenges and roadblocks standing in the way of greater levels of customer service quality (Sepic, McNabb, 1994). The intent of this analysis is to explain how ubicon Group can use the frameworks of Total Quality Management (TQM), Six Sigma, lean principles and balanced scorecards (BSC) to attain a higher level of performance and customer satisfaction. Treating the symptoms will only get the customer service team so far. A key underlying assumption of this analysis is that the fundamental nature…


Apgar, D.. (2011). Assumption-Based Metrics: Recipe for Success. Strategic Finance, 93(5), 27-33,1.

Amado, C., Santos, S., & Marques, P.. (2012). Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment. Omega, 40(3), 390.

Dervitsiotis, K.. (2011). The New Imperative for Leadership-Advancing From Quality to Innovation. The Journal for Quality and Participation, 34(3), 11,15-17.

Li, S., Wu, C., Yen, D., & Lee, M.. (2011). Improving the efficiency of IT help-desk service by Six Sigma management methodology (DMAIC) - a case study of C. company. Production Planning & Control, 22(7), 612.

Quality Management in Order to Continue Molding
Words: 709 Length: 2 Pages Document Type: Essay Paper #: 51930970
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Quality Management

In order to continue molding specific objectives and budget strategies, we at Hartman Industries LLC., have to put together a plan to develop and advance our company's superiority and services to remain competitive and meet the needs of our clients. We have determined that Hartman must improve the quality of our company with a precise agenda and instruments that will allow us to advance the level of service we offer to the employees as well as our clients. In improving excellence and our company's value, we must start with the employees that are already working at our firms to improve their knowledge of the business world as technology, society, and the environment changes. Our professional experts will be evaluated and meet one on one with administration from each branch of service to determine their capacity and worth in assisting the clients so we can determine what types of…

Quality and Data-Based Management
Words: 1048 Length: 3 Pages Document Type: Term Paper Paper #: 4002815
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Quality and Data-ased Management

NewYork-Presbyterian Hospital

The purpose of this paper is to examine the organization of NewYork- Presbyterian Hospital in relation to the hospital's quality indicators and measures that are currently in place. Further to identify quality indicators and goal measurements used in the organization plan and also to review the mission statement and vision.

Rigorous standards are used in ranking healthcare institutions particularly when ranking is applied to hospitals. There are approximately 6,012 hospitals in the United States not including military and veteran facilities and out of all of those "only 177 or fewer than 1 in 30 were of high enough quality to be ranked in even a single specialty this year."(Souroujon, 2004)

The first category applied in consideration of a hospital's ranking is that of the hospital's "reputation." (Souroujon, 2004) The second category is that of "mortality ratio" (Souroujon, 2004) and the last is a miscellaneous…


Cornarow, Avery (2004) Methodology Behind the Rankings Best Hospitals 2004; U.S. News Online at: 

National Health Care Quality Report: High Quality Health Care Is Not Yet a Universal Reality

Connor, Deni (2003) Healthcare Network Aims to Improve Patient Care Network World Fusion 2005 June 3.

Souroujon, Andre (2004) Best Hospitals 2004 U.S. News Report Online at: / usnews/health / hosptl/tophosp.htm

Quality One of the Most
Words: 1369 Length: 5 Pages Document Type: Book Review Paper #: 83521974
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The underlying theory is simple: a company can still fail even if it produces high quality goods. It could, for example, have a bloated management structure. hat TQM does is it allows the company to manage everything so that senior management knows the value that all parts of the company contribute to the bottom line.

ith this high level of control, the total quality movement focuses on enhancing quality through the synthesis of structure and strategy (Lowder, 2007). For example, a firm that derives competitive advantage through its reputation for high quality will design its organization and its systems so that every aspect of the organization supports that strategy. The same is true of a firm with a cost leadership strategy. At al-Mart, for example, every aspect of that company is designed to lower the cost per unit sold. Companies that rely on innovation likewise have designed their organization and…

Works Cited:

Lowder, T. (2007). An analysis of the total quality movement: In search of quality enhancement through structure and strategic synthesis. White paper. Retrieved October 14, 2011 from

Quality Circles Organizational Behavior Are Quality Circles
Words: 2642 Length: 10 Pages Document Type: Term Paper Paper #: 4655367
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Quality Circles


Quality Circles became popular during the mid 1980s, when buzzwords such as Total Quality Management and efficiency teams became popularized in U.S. companies seeking to gain a competitive advantage over international production giants including Japanese manufacturers. A great deal of controversy exists however, as to whether or not quality circles truly accomplish what they are set out to do: improve organizational efficiency, worker productivity and performance. While many companies have argued that quality circles have resulted in dramatic cost savings, a large body of research suggests that quality circles have generally failed in a majority of companies that have implemented them. The aim of this study is to examine the nature of quality circles, and to ascertain whether or not they are effective mechanisms for organizational improvement.



According to research, more than 50% of the…


Ahire, S.L. (1996). "TQM Age vs. Quality. An Empirical Investigation." Production and Inventory Management Journal" 18-23.

Blair, John D. And Whitehead, Carlton J. (1984). "Can Quality Circles Survive in the United States?" Business Horizons, 27 (September-October): 17-23

Buehler, Vernon; Shetty, Y.K. "The Quest for Competitiveness: Lessons from America's Productivity and Quality Leaders." Quorom Books, New York: 1991.

Bowman, James S. "Quality Circles: Promise, Problems, and Prospects in Florida." Public Personnel Management, Vol. 18, 1989.

Quality Control Re Continuous Improvement
Words: 362 Length: 1 Pages Document Type: Term Paper Paper #: 67383949
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This can cause the organization to fall behind as competitor discovers a way to do things better, faster, and more efficiently, essentially raising the bar or standards of the industry, much as Toyota, the originator of the continuous improvement philosophy, did for the car industry. Even when quality control mandates that the least wasteful processes always be eliminated, by creating a mechanism with the continual improvement philosophy where change is an accepted part of the company atmosphere, the organizational actors tend to be more responsive to the need of sweeping changes in the modes of production, and also tend to find more creative solutions to potential problems that lie outside of current corporate methodology. In short, what organization would you wish to emulate -- Toyota, with its constant innovation, or the tried-and-true model of GM? The answer, in light of recent business history, seems clear.

orks Cited

Kaizen." Retrieved…

Works Cited

Kaizen." Retrieved 30 Oct 2006 at

Quality and Quality Assurance Significantly
Words: 1742 Length: 5 Pages Document Type: Essay Paper #: 20321496
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Literature from past researches also brings the ease of finding relevant information to the study. If the research takes advantage at the recommendations made by past researchers regarding the quality of education within institutions, it paves way for creation of reliably viable recommendations (oss & Onwuegbuzie, 2010).


Alemu, D.S. (2010). Expansion vs. Quality: Emerging Issues of for-Profit Private Higher

Education Institutions in Ethiopia. International eview of Education / Internationale

Zeitschrift Fur Erziehungswissenschaft, 56(1), 51-61. doi:10.1007/s11159-009-9150-3

Al-Yaseen, H., Al-Jaghoub, S., & Al-Salhi, N. (2011). Issues and Challenges in Implementing

eLearning Projects in Higher Education: The Case of Jordan. Proceedings of the

European Conference on E-Learning, 17-23.

Lunday, E., & APPA: Association of Higher Education Facilities, O. (2010). Assessing and Forecasting Facilities in Higher Education Including the Top Facilities Issues. APPA

Thought Leaders Series, 2010. APPA: Association of Higher Education Facilities


Mohamadzadeh, M., Farzaneh, J., Mousavi, M., Ma'ghabl, ., &…


Alemu, D.S. (2010). Expansion vs. Quality: Emerging Issues of for-Profit Private Higher

Education Institutions in Ethiopia. International Review of Education / Internationale

Zeitschrift Fur Erziehungswissenschaft, 56(1), 51-61. doi:10.1007/s11159-009-9150-3

Al-Yaseen, H., Al-Jaghoub, S., & Al-Salhi, N. (2011). Issues and Challenges in Implementing

Quality Service Management This Case
Words: 3417 Length: 10 Pages Document Type: Research Proposal Paper #: 33594223
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The hotel and the LST core values are aligned in customer service and hospitality, meeting the customer needs as often as humanly possible. (LST websites)

Measurement and Feedback and Cultural Change (Yee Tsang & Antony 2001) measurement and feedback systems are currently lacking, other than in the nature of the fact that booking groups often return, though individuals not necessarily. (Mccarville 1993)

7 Essentials for Successful Leisure Programming

1. Establish programming priorities. LST has adequately developed a set of priorities regarding both what the consumer will see, as a cultural reflection and from an historical perspective. The company has also effectively developed a TQM approach to the development of programs that meet the consumer's expectations of a tour. Individualization and keeping the costs of such within the expectations of individuals and groups will be the key in the future.

2. Discover clients' needs. Client's needs discovery is currently produced by…


Dabrowska, K (2005) "The Lure of Libya: Weekend Breaks for Londoners in Libya? This Is Not a Desert Mirage but One of the Dreams Amelia Stewart Is Determined to Turn into Reality before Long." The Middle East, August/September, pp. 54.

"Establish Trade Links in Libya; IN ASSOCIATION WITH Rensburg Sheppards." (2006) Daily Post (Liverpool, England), September 20, p. 4.

Ford, N (2003) "Diversifying Success: Change Is Afoot in Libya Where Economic Growth Continues at a Healthy Rate." The Middle East, May, pp. 50.

"GADDAFI'S SECRET POMPEII. Caroline Hendrie Finds Roman Ruins in Libya to Match Italy's Finest - but Don't Tell a Soul, REVIEW." 2005. The Mail on Sunday (London, England), January 16, p. 94.

Quality in Healthcare Quality Is
Words: 681 Length: 2 Pages Document Type: Thesis Paper #: 2406175
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also emphasize the importance of education and communication to consumers in order to ensure that quality standards are met.

The Malcolm Baldrige National Quality Award was established during 1987, when businesses were slowly but increasingly becoming aware of the importance of quality service and goods to customers. The award program was then established in order to not only promote quality awareness, but also to recognize businesses providing the highest quality in comparison to others. This promotes competition, which in turn promotes higher quality goods and services.

In addition to the health care sector, the annual Baldrige Award is presented by the President to businesses in manufacturing, service, small business, education, and nonprofit organizations. The award, along with the Baldrige National Quality Program, is managed by the National Institute of tandards and Technology.

Businesses can apply for the award by submitting the details of their achievements and improvements in seven key…


Bethell, Christina, Carter, Kim, Lansky, David, Latzke, Brooke & Gowen, Kris. (2003, March). Across Culturally-Diverse Populations: A focus on Consumer-Reported Indicators of Health Care Quality. Foundation for Accountability.


McKenna, Jeffrey, Pechacek, Terry F., Stroup, Donna F. (2003, May-June). Health Communication Ethics and CDC Quality-Control Guidelines for Information. Public Health Reports, Vol. 118.


Quality Management in the Contemporary Business Environment
Words: 766 Length: 3 Pages Document Type: Essay Paper #: 70530204
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Quality Management

In the contemporary business environment, business control chart is very critical to enhance continuous business process and business improvement. The use of statistical process control charts (SPC) is very critical to enhance improvement and quality of products and service. Process control chart is a statistical tool that allows business to record data regarding the performances of business process on a regular basis. The data may be recorded hourly, weekly or on daily basis. The major objective for using SPC is to compare the present product performances with the past product performances and allow a business to prevent defective materials. Thus, SPC is powerful tool to enhance continuous business improvement. (Harrington, 2009).

Objective of this paper is to use the control chart process to determine the weekly sales process of Ford Motor Company.

X Bar and . Process Control Charts for Weekly Sales of Ford Motor

The charts are…


Florida Department of Health (2011). Basic Tools for Process Improvement Module 10. Control Chart. Florida. USA.

Harrington, H, J. (1991). Business Improvement Process: The Breakthrough Strategy for Total Quality Productivity, and Competitiveness. McGraw-Hill Professional. UK.

Quality TV Some Critics Might
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Quality TV generates interest about social problems

Quite often, fictional TV programs can raise national consciousness and awareness about social problems. Through fiction, viewers care about people far away because problems and issues are personalized and humanized. For example, the HBO program Oz about life in prison has generated compassion about the fate of incarcerated individuals and motivated calls for prison reform in a way that seeing someone in handcuffs on the nightly news cannot. The Sopranos was not simply a high-quality TV drama, its location in a suburban community also forced viewers to think more critically about their daily lives, like the lies, pain, and murder that lay behind the closed doors of affluent suburban New Jersey. The use of violence in these shows is designed to accurately depict life

Quality TV is cinematic

Violence has become part of the cinematic vocabulary, and modern television dramas with legitimate aspirations…

Quality Cost Quality and Reliability the Cost
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Quality Cost

Quality and eliability

The cost of quality, in the context of management and the business side of operations, is quite different from (though related to) the cost of quality from a consumer perspective. The old adage, "you get what you pay for" is a word of warning or reminder to consumers that higher quality items tend to be more expensive, and thus the "cost of quality" is simply a higher price tag for consumers. For the companies actually producing goods and services, this same perspective might apply to certain materials and equipment procured for use in the production process, but this is only one of many "costs of quality" that business must endure (Accounting for Management, 2012). Factors of time, process controls, testing, correcting mistakes as quickly and completely as possible, and a variety of business- and industry-specific concerns all impact the costs that a company incurs in…


Accounting for Management. (2012). Quality Costs. Accessed 18 August 2012.

Bagdonavi-ius, V. & Nikulin, M. (2002). Accelerated Life Testing. Boca Raton, FL: CRC


Quality Indicators for Research There
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The result was that even in an online scaffolding environment, the students were still able to gain knowledge through problem-solving with group members (Doering and Veletsianos, 2007).

Scaffolding software is fairly new, but is becoming increasingly popular in the classroom setting. Artemis is a scaffolding software program which gives students access to a digital library to search and sort science information related to project-based investigations. Students are able to not only organize folders containing information on the information they are seeking, but they are also able to share this information with other classmates. This web sharing feature not only supports collaboration between students, but teachers are also able to collaborate. Studies have shown that there is a direct relationship between scaffolding software and student motivation as well as conceptual understanding (Butler and Lumpe, 2008).

Based on the research on scaffolding, it is determined that it is evidence-based learning. This type…


Butler, K.A. And Lumpe, a. (2008). Student use of scaffolding software: Relationships with motivation and conceptual understanding. Journal of Science and Educational

Technology, 17(5), 427-436.

Clark, R.C. And Mayer, R.E. (2008). Learning by viewing vs. learning by doing: Evidence-based guidelines for principled learning environments. Performance Improvement, 47(9), 5-13.

Doering, a. And Veletsianos, G. (2007). Multi-scaffolding environment: An analysis of scaffolding and its impact on cognitive load and problem-solving ability. Journal of Educational Computing Research, 37(2), 107-129.

Improvements to Target's Logistics Processes as One
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Improvements to Target's Logistics Processes

As one of the leading retailers in North America, Target Corporation (NYSE:TGT) has one of the most advanced logistics, supply chain management and planning systems and series of processes in the retail industry. Target has specifically designed their entire value chain to deliver higher-end electronic products that can compete with WalMart, specifically in the areas of flat screen televisions, laptop computers and increasingly, Apple-branded iPads and iPod products. Target is also using their advanced supply chain processes including Collaborative Planning, Forecasting and eplenishment (CPF) to compete in the high-end women's clothing lines that WalMart is not choosing to compete in (Target Investor elations, 2012). At the close of their latest fiscal year, Target was operating approximately 1,760 stores in 49 states. Target finances its operations through its retail and credit card business units, using the profits from those two operations to finance the operations of…


Columbus, L. (2008, The perfect order meets customer expectations. Supply & Demand Chain Executive, 9(4), 37-38.

Copacino, W.C. (1993). Creating the perfect order. Logistics Management, 32(2), 27-27.

Henderson, T.P. (2001). Kmart, Target outline best practices for ensuring vendor supply chain compliance. Stores, 83(3), 74-78.

Debra Hofman (2004, September). The HIERARCHY of SUPPLY CHAIN METRICS. Supply Chain Management Review, 8(6), 28-37.

Quality of Care Assessing Needs
Words: 327 Length: 1 Pages Document Type: Thesis Paper #: 71692382
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114). ising medical costs and diminishing quality of care demand that something be done, however (IOM 2009).

The Quality Chasm documents and the research that went into producing them have been specifically requested and utilized by the Department on Health and Human Services to implement policy reform at state and local levels that his directly changed the way primary care is provided (IOM). Nursing education is also affected by these policy changes as expectations and standards of care change.


IOM. (2009). "Crossing the Quality Chasm: The IOM Health Care Quality Initiative." Accessed 18 September 2009.

Piper, S. (2008). Top Ten Myths of American Health Care and Crisis. Pacific esearch Institute. Accessed 18 September 2009.


IOM. (2009). "Crossing the Quality Chasm: The IOM Health Care Quality Initiative." Accessed 18 September 2009.

Piper, S. (2008). Top Ten Myths of American Health Care and Crisis. Pacific Research Institute. Accessed 18 September 2009.

Quality of Care the Term
Words: 358 Length: 1 Pages Document Type: Thesis Paper #: 47270521
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10). While basically valid, this claim is disingenuous and actually self-defeating. While we might not have a "right" to any of these things, the government does provide food, shelter and clothing to those in need, and not just on an emergency basis (as is the case with health care). Health goes to basic security of life, and the government has an inherent duty to protect its citizen's lives.

The Qulity Chasm report has been used to change healthcare by advocating a shift in primary care to a more developed infrastructure via systems demonstrations. The report affected both policy and ethics in its finding on lowered safety levels due to insufficient staffing capabilities (IOM). Nursing education has changed due to the enhanced standards and new methodologies suggested by the report.


IOM. (2009). "Crossing the Quality Chasm: The IOM Health Care Quality Initiative." Accessed 18 September 2009.

Piper, S. (2008).…


IOM. (2009). "Crossing the Quality Chasm: The IOM Health Care Quality Initiative." Accessed 18 September 2009.

Piper, S. (2008). Top Ten Myths of American Health Care and Crisis. Pacific Research Institute. Accessed 18 September 2009.

Quality Health Care Is an
Words: 3423 Length: 12 Pages Document Type: SWOT Paper #: 59512199
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Poor dental health can be a portal that allows bacteria and other infectious organisms into blood stream. Poor dental health care can also lead to poor outcomes of dialysis. Heart disease patients have special needs when it comes to dental care. Spreading this knowledge would motivate patients with these diseases to visit Eastside clinic regularly.


If staffing of more employees is not able to attract more patients to the clinic then the clinic would make a greater loss than it is currently making.

Kool Smiles being a profit making organization might be more efficient and have a more cooperative and friendly staff which can attract Eastside clinic patients towards them.

Promotions through dental vehicles would lead to extra costs such as repairmen of vehicles and fuel costs for which the clinic might not have funds.

The clinic might not have enough funds to employee more people

Alternating sites



Vissers, J. & Beech R. (2005). Health operations management: patient flow logistics in health care. USA: Routledge.

Pierce, S. (2010). Dynamic Capacity Management For Health Care. USA: Taylor & Francis.

Kovener, A. & Knickman J. (2005). Health care delivery in the United States. USA: Springer.

Wall, A. (1996). Health care systems in liberal democracies. USA: Routledge.

Qi Plan Part III Managing and Improving Quality
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Managing and Improving Quality

Methodology for implementation of performance measurement

Information technology applications of Mayo Clinic

How benchmarks and milestones are involved in quality

Performance and quality measures are aligned to the Mayo Clinic's mission, vision, and strategic plan

Quality assurance and improvement is incorporated through various techniques. The organizations that is willing to invest in their growth and attain a satisfactory level of consumer satisfaction through quality improvement. The quality measures that are incorporated are also investigated and improved through various methodologies in performance measurement. Technology and learning are basic elements required to improve quality and performance measurement. The BSC model for performance measurement and quality improvement, benchmarking, balanced scorecard, and quality mile stones are discussed below. Mayo clinic is one of the progressive organization providing healthcare facilities to patients. The features of information security are identified as a sector for improvement in Mayo clinic.


Mayo clinic is…


Berry, L. & Seltman, K. (2008). Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations. USA: McGraw Hill Professional.

Coers, M., Gardner, C., Raybourn, C., & Higgins, L. (2001). Benchmarking: A Guide for Your Journey to Best Practice Processes. USA: APQC.

Lighter, D.E., & Fair, D.C. (2000). Principles and Methods of Quality Management in Health Care. Maryland: Aspin Publishers Inc.

Olsen, L., Goolsby, W.A., McGinnis, J.M. (2009). Leadership Commitments to Improve Value in Health Care: Finding Common Ground. USA: National Academies Press.

Total Quality Management the Importance
Words: 1391 Length: 5 Pages Document Type: Research Paper Paper #: 26557428
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All of these metrics are taken into account to define the optimal level of process re-engineering efforts and strategies to ensure each process that is re-engineered has the highest potential for success. The organizations who are best at CQI also concentrate their efforts on change management initiatives and programs during this third step in the process. Companies who excel at their CQI-based programs and initiatives make the necessary investments in change management strategies and programs early so their employees and management teams have the opportunity to share ownership in this key process area (Parast, 2010). Studies of CQI programs critical success factors point to change management as being the single most important element in achieving the original goals of any quality management program, as without employees' support any program will fail over time (Parast, 2010).

Once change management strategies have been put into place the senior management teams often works…


Linda I Glassop. (2002). The organizational benefit of teams. Human Relations, 55(2), 225-249.

Highfill, J., & Mcasey, M.. (2010). Firm Metrics with Continuous R&D, Quality Improvement, and Cournot Quantities. International Advances in Economic Research, 16(3), 243-256.

Palmira Lopez-Fresno. (2010). Implementation of an integrated management system in an airline: a case study. TQM Journal, 22(6), 629-647.

Moosa, K., Sajid, a., Khan, R., & Mughal, a.. (2010). An empirical study of TQM implementation: Examination of aspects vs. impacts. Asian Business & Management, 9(4), 525-551.

Functional Roles Healthcare Organizations Quality Risk Management
Words: 950 Length: 3 Pages Document Type: Essay Paper #: 70986710
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functional roles healthcare organizations. Quality isk Management levels understand roles order interface

One of the most important functional roles within any healthcare organization is quality management and quality control. In a sense, the individuals who work in quality management have one of the most pivotal jobs in such an organization for the simple fact that they interact with others in virtually every other aspect of their organization. Quality management is responsible for ensuring adherence to quality measures in the administrative, care-delivery, and convalescing aspects of a healthcare organization. As such, those who work within this department are responsible for three primary job duties that are directly responsible for the deliverance of quality measures in an organization. These functions are the development, implementation, and the evaluation of quality initiatives that may pertain to specific departments, but which certainly affect the operations of a healthcare agency in its entirety.

In many respects,…


Brownlee, K., Minnier, T.E., Martin, S.C., Greenhouse, P.K. (2013). "A Paradigm Shift Toward Systemwide Quality Improvement Education: Meeting the Needs of a Rapidly Changing Health Care Environment: Meeting the Needs of a Rapidly Changing Health care Environment." Quality Management in Health Care. 22(1): 25-35.

Haupt, A. (2011). "The era of electronic medical records." USNews and Health. Retrieved from

Moss, F. (1995). "Risk management and quality of care." Quality in Health Care. 4 (2): 102-107.

Improving Local Health Care Quality Health Care
Words: 1166 Length: 4 Pages Document Type: Essay Paper #: 38759072
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Improving Local Health Care:

Quality health care is an important aspect in the modern health care system because of the necessity for quality and safety improvement measures. This concept is described as the extent in which health care services for patients and populations enhance the possibility of desired health outcomes. These services also need to be consistent with the existing professional knowledge in the field. Consequently, quality and improved care services are determined through evaluating the impact of these services on desired outcomes and the extent they adhere to procedures based on scientific and professional knowledge. As part of improving health care services, health care systems should adopt several process-improvement strategies. These strategies should recognize ineffective care, inefficiencies, and avoidable errors and then effect changes on the system to result in improved care.

Incorporating Unapplied Telecommunications Concepts:

Based on the last visit to the local health care system in the…


Angst, C.M., Devaraj, S. & D'Arcy, J. (2012). Dual Role of IT-Assisted Communication in Patient Care: A Validated Structure-Process-Outcome Framework. Journal of Management Information Systems, 29(2), 257-292.

Hughes, R.G. (2008). Tools and strategies for quality improvement and patient safety. In Patient safety and quality: an evidence-based handbook for nurses (chap. 44). Retrieved from